76a886a4-73e4-4552-8618-a89f9ef94df4

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Serving in the military for what is coming up on 4 years, Ambrosia has learned and excelled in many job specific tasks as well as taking inventory as well operating MS Excel and Powerpoint. Her experience in the military wasn’t good as the leadership she had couldn’t keep up with all the knowledge she wanted and was willing to retain. Woking in a T-Mobile as an Operations Manager was the challenge that she was looking for as she had many high volume tasks to complete along with a deadline to complete them. From receiving shipments everyday and having to plug them into the system with minimal mistakes to completing daily paperwork and catching up from 3 months ago, there was never a dull day at T-Mobile for Ambrosia. She is very much familiar with managing inventories and completing paperwork in an efficient manner as this is what she enjoys doing.  While her husband is working at Chantilly, VA she is hoping to find the same type of work with the same type of high volume environment with her clearance. 

Employment history

Unit Supply Specialist, Herman LLC. Lubowitzburgh, Rhode Island
Nov. 2018 – Present
  • Maintained unit supply system for accounting of organizational and installation supplies and equipment. 
  • Issued and received small arms 
  • Scheduled and performed quarterly and yearly 
  • Maintenance and accountability on weapons 
  • Operate level unit computer

Operations Associate, Graham, Schowalter and Jacobi. Spencershire, Vermont
Aug. 2017 – Sep. 2017
  • Completed money handling paperwork 
  • Making sure the store was compliant with the given layout 
  • Ordering supplies needed around store including backroom and sales floor
  • Taking full inventory of devices every week and an extensive inventory every month 
  • Enter merchandise into program sales associate used to get commission 

Education

Southern Hammes Institute, Deonburgh, Nevada
High School Diploma, General, Nov. 2014

Skills

Excellent written and verbal communication skills

Analytical thinking and research

Proficient in Microsoft Office including Excel and Powerpoint

2d3e6cc4-a43e-49f5-8094-db0a3a9b4874

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Applicant with over 2 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores, performing cash register functions, bagging groceries.  Competent, dependable professional equipped with basic selling skills,  knowledge of retail operations and merchandising. Passionate about delivering high-levels of customer service and maintaining a safe, well-organized working and shopping environment.

Employment history

Feb. 2009 – Mar. 2009
Kuhnville, Texas
Operations Associate, Rosenbaum, Hermann and Murray

  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Check receipts at front door.
  • Log customer merchandise coming in and leaving store.

Nov. 2006 – Apr. 2007
Sauerview, Wyoming
Cashier, Treutel-Stracke

  • Cash checks for customers.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Weigh items sold by weight to determine prices.
  • Offer customers carry-out service at the completion of transactions.
  • Request information or assistance using paging systems.
  • Sort, count, and wrap currency and coins.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Greet customers entering establishments.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Stock carts or stands.

Education

Jul. 2004
High School Diploma: general

  • North Daugherty – Kashafurt, Washington

Skills

Cash register operation

Customer service

Computer operation

363129c2-5191-4f7b-9231-f201aec3a686

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dependable, hardworking, ambitious, customer-focused leader   offering little experience; however, is a fast learner and can get the job done no matter how big or small the task. Current student with expected graduation in 2022. Actively seeking role as a sales associate where I can utilize skills and knowledge gained through experience and education to provide world class service at every interaction.

Employment history

Sep. 2018 – Jul. 2019
Fredaburgh, Alaska
Operations Associate, Mitchell-Armstrong

  • Maintain a safe play environment.
  • Assisted in running day to day operations of the programs throughout the Premises. 
  • Perform first aid or cardiopulmonary resuscitation (CPR) when required.
  • Observe and monitor children’s play activities.
  • Communicate with children’s parents or guardians about daily activities, behaviors, and related issues.
  • Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Help children with homework and school work.
  • Organize and participate in recreational activities and outings, such as games and field trips.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Transport children to schools, social outings, and medical appointments.

Jun. 2017 – Jul. 2017
Waltonhaven, Illinois
Parks Department Staff Associate, Barrows Inc

  • Maintained the cleanliness of NYC parks in my area jurisdiction 
  • Picking up trash and other refuse 
  • Ability to lift heavy objects and machinery when necessary
  • Ability to use machinery( leaf blowers and grass cutters mostly)
  • basic human interaction and Communication skills 
  • Ability to work well with others in a group setting 

Jun. 2016 – Jul. 2016
Port Luisebury, Florida
Laboratory Assistant, Huels-Toy

  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Perform routine laboratory tests and sample analyses.

Jul. 2014 – Aug. 2014
Maggiobury, Iowa
Kitchen Staff, Kreiger Inc

  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Clean tables or counters after patrons have finished dining.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Assist with preparing and serving food and beverages.

Education

Present
High School Diploma: Psychology

  • East Mante College – Lake Glenda, Massachusetts

Skills

Social Media
Expert

Project Management
Beginner

MS Office
Expert

operations associate

  • Upload candidate information into Applicant Tracking System and ensure data is accurate 
  • Source, screen, and evaluate candidates for clients
  • Recruit new team members, coordinate phone screens and on-site interviews, and facilitate onboarding for new hires.
  • Manage G-Suite & Mixmax accounts for recruiters and integrating it into the ATS
  • Manage relationships with vendors and service providers 
  • Execute general administrative tasks and ad hoc projects 

operations associate

  • Receive, process, and merchandise shipments according to policy.
  • Participate in markdowns, sale sets, shipping orders, and store resets.
  • Study Abroad Counseling, Admissions and Visas.
  • Advising potential students on education opportunities in overseas as per their qualification.

sr. operations associate

  • Review of Electronic Communications Monitoring of Private Client Advisors and Bankers.  Review process is to enforce the e-mail communications are in compliance with current FINRA / SEC regulatory requirements and Chase policies. This process requires intense focus to deliberarte and interpret daily quota of e-mails acurately. 
  • Several types of weekly, monthly and quarterly reports / projects are assigned to monitor the violation trend, analyst different metrics derived from data analysis to improve the process effectively to implement ever changing compliance requirements.
  • Currently I’m in charge of running 2 pilots,  One for monitoring Social media postings by clients on Chase FB page and the second for Texting communications, daily metrics are sent to the upper management in PP presentations.
  • Involved in onboarding new driver, training and support existing partners

operations associate

  • uberAuto – Responsible for setting up remote acquisition channels for driver growth and support; Built them from scratch and within it 8 weeks of launch, scaled it to contribute 70% of total weekly supply acquisition
  • Driver Growth (core rides) – Primarily responsible for scaling existing inorganic channels for acquiring new vehicles onto Uber and optimising spend on supply acquisition through various levers; Prominent levers include driver referral campaigns, new driver incentive experiments, funnel engagement and Whatsapp onboarding.
  • Expert Org – Ownership of expert headcount budget and forecasting for Hyderabad hub
  • Managed partner walk-ins and handled support queries at Greenlight 

operations associate

  • Manage litigation documents by tagging them with appropriate title, author, recipient and mentioned names.
  • Upload receipts for company expenses.
  • Monitor, train, and assist employees with the Nexonia application.
  • Provide technical support to other departments.

operations associate

  • Customer on-boarding and account management
  • Cross-functionality coordination and documentation verification
  • Headed a back end operations team and involved in multiple operations/sales projects
  • Provided key insights on workflow processes for enhanced efficiency 

operations associate

  • Managed escalated customer orders in a timely and professional manner. 
  • Managed social media escalations ( Twitter, Facebook ) 
  • Worked with Fraud analysts to initiate new projects and assists in various processes. 
  • Facilitate weekly meetings with vendors to document requirements and explore potential solutions. 
  • Managing day-to-day activities, analyzing statistics and preparing reports. Analyzing existing customer satisfaction. 
  • Identied process and system gaps and developed potential solutions. 
  • Providing In-house training to resources on the various tasks in the Helpdesk Process. 

junior operations associate

  • Supporting insurance brokers in administrative activities, 
  • Service contracts, customer and other operational transactions,
  • Analyzing and identifying improvements, 
  • Participation in the preparation of the procedure,
  • Participation in testing IT systems, including participation in final tests

operations associate

  • Responsible for Scaling operations at Bangalore.
  • Training and onboarding of driver partners and solving their problems related to payments, trip fares and device.
  • Provide technical support to existing driver-partners.
  • Handling in-person communications between UBER Bangalore and our partner community and informing them aboutthe company’s developments and supply positioning.
  • Responsible for quality achievement and training drivers accordingly

operations associate

  • Worked with the business development team to run offline activation in corporate offices and co-operative housing societies.
  • Direct sales to leads sourced in such above activations. 
  • I moved into a vendor management role. 
  • I started working on CRM to save the most information on the day to day business and track overall revenue. 
  • Worked with the category team closely and build vendor acquisition as and when required. 
  • Vendor onboarding by convincing and training them on the vendor application. 
  • Handled customer and vendor escalations. 

operations associate

  • Managed all key operational functions of the company. Tasks included, calculating and updating composite performance numbers, maintaining GIPS compliance standards, executing trades through various trading systems, reconciling and administering client accounts on an ongoing basis, creating and sending out quarterly performance financial statements for clients, updating company marketing materials, managing company cash flow, assisting in stock selection research, and collaborating with portfolio manager in construction of small-cap stock and diversified portfolio proposals.
  • Was an integral part bringing the firm into good standing with the State of Minnesota following an examination that revealed deficiencies within the company’s compliance and reportingpractices.
  • Open and maintain the LA Fitness gym during operating hours. 
  • Telephone calls to current members and future prospects looking to join the gym.

operations associate

  • In charge of the Men’s Department
  • Responsible for pricing and signing
  • Creating promotional signs for the store
  • Breaking down pallets of new equipment 
  • Restocking and replenishing new merchandise
  • Assistant team leader

operations associate(supply chain)

  • COORDINATED ON BEHALF OF ORDERS AND LOGISTICS 
  •   MAINTAINED A TEAM STRENGTH OF 30 PEOPLE , INVOLVED ON BEHALF PAYMENTS ORDER CONFIRMATION, ORDER MANAGEMENT 
  •  MAINTAINED DATA IN A PROFESSIONAL MANNER WITH DATA INTERPRETATION ETC.
  • Feedback the problems encountered by customers according to the standard FAQ and process

senior operations associate

  • Perform the analysis of the tickets received and provide the In-Depth report regarding the same.
  • Maintain the CSAT of the team, and measures take to improve the CSAT.
  • End to End Customer service Activities like Query handling, resolve escalations through phone and online support.
  • Record, Reply, feedback’s to respective teams to resolve the tickets.

operations associate

  • Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders
  • Responsibilities include truck unload, sign and price changes, replenishment and fulfillment processing to in store and online customers
  • Able to learn and adapt to current technology to assist customer needs
  • Part of an 80+ staff, which required excellent communication and organizational skills

operations associate

  • Completed money handling paperwork 
  • Making sure the store was compliant with the given layout 
  • Ordering supplies needed around store including backroom and sales floor
  • Taking full inventory of devices every week and an extensive inventory every month 
  • Enter merchandise into program sales associate used to get commission 

operations associate

  • Daily Support and Management of Production Clusters.
  • Answering service request from users through ticketing tool.
  • Worked as ECC (Escalation control Team) for managing P1, P2, P3 tickets created by multiple teams without breaching the defined SLA.
  • Handling users request, monitoring Jobs, ensuring clusters health, responding to alerts etc.

operations associate

  • Setting up inorganic acquisition channels for driver growth on uberAuto ; Current contribution of inorganic channels to weekly city supply acquisition figures at 70%
  • Managing expert headcount forecasting and budgeting for Hyderabad Hub 
  • Improving the Fleet Owner’s experience on Uber via special incentive structures and introducing a KAM model for large fleets
  • Strategic Supply – Leading Hyderabad Hub’s efforts for promoting the Uber platform and acquiring low cost supply from nearby districts in Telangana

operations associate

  • Comprehensive Knowledge and hands on experience on salesforce, seller panel.
  • Worked on flight cancellation and Bus catalog analyst.
  • Offer solutions and suggestions for process and product improvement to management.
  • Ability to take independent decisions on critical business requirements and also for team building and mentoring.
  • Worked on Missing inventory, from which I learnt how to handle a team and managing the clients on solving their real time issues.

operations associate

  • Working in the Financial Services department and managing Digital Credit vertical.
  • Responsible for resolving all payments, refunds and late-fee related issues with us as well as 3rd party merchants.
  • Responsible for maintaining multiple trackers regarding pendencies, Late fee waiver, Cashback, payment reversal.
  • In-Depth Case Study & Research in order to provide excellent client resolution.
  • Close coordination with the Product Development Team for new features/changes and identifying Bugs.
  • Regular coordination with QA for Process Improvement/SOP and managing L3 Escalations for disputed cases.
  • Identified and recommended changes to the existing processes to improve accuracy, efficiency, and responsiveness of customer services

operations associate

  • Performing administrative duties including answering phones and mails from clients 
  • Contributed to team success in a fast paced environment. Frequently took on additional responsibilities.
  • Responsible for endorsing insured personal details and coverage
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. 

operations associate

  • Created effective organizational systems for reports, agendas, contracts and records.
  • Drove organizational goals by effectively and efficiently identifying and solving complex
  • Identified and recommended changes to existing processes to improve accuracy, efficiency of department and the quality of service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. 

operations associate/senior team member (validator)

  • Take necessary actions and corrections based on standard operating procedures and common logic before seeking assistance from immediate supervisor and/or manager. 
  • Calculate the available balances of players account before approved the following account. 
  • Tracking game play abnormality of a player. 
  • Checking bank card and IP Address player. 
  • Checking official Draw number. 

operations associate

  • Collating and maintaining client information in database.
  • Conducting market research and detect the potential client.
  • Willingness to work as an individual/team to achieve goals with company’s vision.
  • Working closely with staff from different departments to implement growth strategies.

operations associate

  • Assist in-house legal counsel with the review of contracts including agreements and the drafting of policies and procedures. 
  • Contribute to execution of new business workflow and on-boarding client processes.
  • Assisted with correspondence, reports and special projects.
  • Support the main business of First Advantage, which is background screening.

operations associate

  •  Provide feedback on company policies and procedures.
  •  Assist the operations manager in daily management.
  •  Manage employee schedules and rosters including processing of leave and sick time.
  •  Cooperate with different departments to improve business operations.

sr. operations associate, f&b business

  • Responsible for Vendor Recon of the entire Countries (800+ properties).
  • Reduced timeline of Month-end payouts from 15th to 10th of every month.
  • Reduced vendor escalations from 10% September 2018 to 4% in April 2019.
  • Responsible to ensure kitchen readiness at the time of property going live.
  • Responsible to control tech issues (in HMS tab) and Zero IRD properties.