48f82529-eeee-4cf4-a51a-f455fe826c4f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Analytical, detail-oriented health care professional offering over 10 years of success experience in Healthcare and 3 years in Customer Service.  Extensive experience evaluating clinical data, compiling reports for analysis, conducting patient evaluations, and developing successful care plans.  Dependable, patient-focused leader with exceptional organization, communication, and relationship management skills..

Employment history

Nurse Tech, Armstrong LLC. West Marianofort, Louisiana
Nov. 2015 – Present
  • Record patients’ medical history, vital statistics, or information such as test results in medical records.
  • Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

Customer Service Manager, Blick LLC. Thaddeusmouth, North Dakota
Mar. 2014 – Jan. 2015
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

Lead CNA, Sporer, Kuphal and Brakus. Lake Fredric, Iowa
Aug. 2012 – Oct. 2012
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Assists in orienting/training new CNAs through one-on-one mentoring and demonstrating all CNA job duties and responsibilities.
  • Assists with staffing including assigning CNA’s lunch & break schedules and distributing phone to the RN & CNA team
  • Recognizes and responds to priorities in patient care processes, adapting appropriately to changes in workload and patient assignments

Education

Carroll University, New Van, Alabama
Master of Science, Healthcare Management, Present

Eastern Illinois Institute, Hagenesside, Delaware
Bachelor of Science, Healthcare Management, Jan. 2018

Skills

Proficient in Microsoft Office including Excel and Powerpoint

Excellent written and verbal communication skills

Decision Making

Leadership

Conflict Resolution

Strong Work Ethic

Ability to Accept and Learn From Criticism

Positive attitude

•Willingness to learn

nurse tech

  • Assisted nursing with hourly rounding using the AIDET technique.
  • Demonstrated culturally competent care into daily practice.
  • Provided basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
  • Assembled and use equipment, such as catheters, tracheotomy tubes, or oxygen suppliers.
  • Assisted patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
  • Prepared or examine food trays for conformance to prescribed diet.

nurse tech

  • Provide physical support to assist patients to perform daily living activities, such as eating/drinking, getting out of bed, bathing, dressing, toileting, standing, walking, or exercising.
  • Measure/record food and liquid intake and urinary and fecal output.
  • Record vital signs, height and weight of patients.
  • Exercise patients with restricted mobility.
  • Change bed linens/make beds.

nurse tech

  • Worked on a SNF unit, assisted with ambulating patients daily. Also set up daily activities such as painting, bingo, etc
  • Insert IVs, NG tubes, and catheters 
  •  Administer medications under the nurses supervison
  • Arrange transportation for patients