e3d02b71-db1e-4f2e-a11b-4157057915f0

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Analytical, detail-oriented health care professional offering over 15 years of success in roles as manager, director, with exceptional organization, communication, and relationship management skills.
Hardworking, versatile employee offering 10 years of experience working with local humane societies.  Proficiency in daily cleaning, socializing, feeding, and vaccine and medication administration.  Passionate, dependable professional seeking role as a lead technician in a private setting.

Employment history

Night Manager, Will, Keebler and Beahan. Dietrichland, West Virginia
Nov. 2017 – Mar. 2018
  • Observe animals for signs of illness, injury, or unusual behavior; notifying veterinarians or managers as warranted.
  • Monitor animal care, maintenance, or breeding; or packing and transfer activities to ensure work is done correctly.
  • Assign tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
  • Order food for animals, and arrange for its delivery.
  • Mix feed, additives, and medicines in prescribed portions.

Support Manager, Stoltenberg Group. Asleyfort, Connecticut
Oct. 2011 – Apr. 2012
Responsible for inventory nightly.  Manage cash registrars and nightly deposits.  Responsible for making sure store was secured and properly accounted for nightly.  

Customer Service, Legros-Gleason. Kshlerinchester, Delaware
Oct. 2006 – Jun. 2007
Happily help customers find what they were looking for.  Stocking all pet supplies in a timely manner.  Helping with checkout as a cashier.  

Education

Northern Kassulke, North Nathaniel, Arizona
General Studies

North Predovic, North Boshire, Oklahoma
Associate of Science, General Studies, Jun. 2006

North Tromp, Quigleyberg, Washington
Associate of Science, General Studies, Apr. 2004

Skills

Outgoing
Expert

People skills
Expert

Management
Expert

Cash Management
Expert

care and compassion with animals
Expert

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Experience in Guest Services, with a strong knowledge in the Hotel Industry.
Experience in Audit with an Accounting background. 
Exceptional interpersonal skills to enhance the service standards throughout the operation.
Excellent communication, guest service and time management skills.
Detail oriented.
Able to organize, plan ahead and manage workload.
A team player and a self-starter, yet able to work independently within Company standards.
Ability to work effectively in an innovative, fast-paced and multi-tasked environment .
Knowledge of the hotel industry and the hotel boutique concept.
More than 10 years in Hospitality Industry.

Employment history

Night Manager, Kautzer-Padberg. East Landonfurt, New Jersey
Sep. 2019 – Present
Responsible for directing and overseeing all hotel operations during the night shift to support the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Duty Manager, Rippin Inc. Delorasville, Missouri
Aug. 2017 – Dec. 2017
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Food Counter Attendant, Johnston-Howe. Sporerside, Pennsylvania
Apr. 2014 – May. 2014
Take customer orders, accept payment and serve customers at food counters.

Bottle Sorter & Counter, Kuhlman LLC. Spinkafort, Pennsylvania
Jun. 2013 – Dec. 2013
Count and sort bottle returns and issues refunds.

Auditor, Bartoletti-Mohr. Strackechester, California
Apr. 2013 – May. 2013
Reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency.

Income Auditor, Dooley, Rau and Pagac. Wallacemouth, Kentucky
Apr. 2010 – Jun. 2010
Reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency.

Cost Control Associate, Marquardt, Prosacco and Russel. Kimberlifurt, Wyoming
Apr. 2008 – May. 2008
Liaise closely with the F&B Department on various operational and cost related issues.

Education

Eastern Kilback Institute, Harveyport, New Jersey
Bachelor of Science, Accountancy, Feb. 2006

Skills

Interpersonal Skills

Communication Skills

Customer Service

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Customer assistance skilled. Always on time, better to be 10 minutes early than to be a minute late. I have all business classes from computer applications to entrepreneurship. A hard worker, respectful, and can learn really fast. Dedicated to the job given, no matter what the task. Am well organized as well.

Employment history

Night Manager, Weissnat-Terry. East Catherinashire, South Carolina
Nov. 2016 – Mar. 2017
As night manager, I was responsible for making sure the machines were clean, floors mopped, making chocolates and candies. Opened the shop and closed the shop. I was in charge of making sure the other employees new how to do their job and do it correctly. In charge of making sure the customer always gets what they want. I was able to operate credit card machine, and the cash register.

Crew, Boyle-Jakubowski. Lake Leif, California
Apr. 2016 – May. 2016
I was in charge of preparing the food, opening up the grill where the food was prepared and making sure that the customer gets fresh food. I was always supposed to be on time as well.

Education

South Gerhold, Lazaroville, Maryland
High School Diploma, none, Dec. 2015

Skills

Accounting
Beginner

Keyboarding
Experienced

Computer applications
Skillful

night manager

  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Be aware and able to enforce all fire-life-safety procedures. 
  • Remain current in all updates with regards to new procedures and training. 
  • Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

night manager

  • Assist customers with their orders.
  • Manage all store money, and inventory.
  • Make sure store is running to the owners standard.
  • Assist customers with any issues they have had with the service. 

night manager/cashier

  • Responsible for nightly cashier audits along with assisting staff as needed.
  • Manage staff and deal with customer satisfaction inquires.
  • Assist customers with questions, and direct them to appropriate location of product(s).
  • Explain beverages to customers, including various liquor, beer and wine types and their suggested pairings.

night manager

  • Oversee buildings on a territory, manage service providers and work with a general manager on resolving customer issues.
  • Oversee preparation of daily summary reports.
  • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
  • Should Show Initiative, Problem Solving, Staff Training, Team Leading.

night manager, front office manager

  • Overseeing all the hotel’s department during evening shifts. 
  • upcoming arrivals and departures, attend to special guest’s request.
  • Overseeing the front office, food and beverage department, communicting with group or fucntion leader for all their needs. 
  • Maximize occupancy, study future arrivals for our valued members.
  • Teach the service excellenc class. Honored to complete the course for train the trainee program at Marriott’s international. 
  • Attend monthly meeting with all area Marriott’s hotes, share our knowledge of providing excellent customer service.
  • Forecasting yearly front office budget, and inventory for maximum occpancy. Two times recipient of the Manager of the quauter, and Manager of the year. 

night manager, front office manager

  • Hiring, Schduelling, training the front office staff.
  • all aspects of guest relations.
  • Attend weekly  and bi weekly budget and sales meetings.
  • Implementing the company’s policies and procedures. 

night manager

  • Submit hours for payroll
  • Leading team through daily work flow
  • Ensure the accurate completion of the daily night audit in a timely fashion. 
  • Must be able to perform the full night audit if needed.

night manager

  • Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
  • Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
  • Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.

night manager

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Conduct Briefing for all staff during Night Shift.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. 
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

night manager

  • Oversee hotel operations.
  • Train new staff for the front desk and guest services.
  • Main contact for wedding lodging. Responsible for contracting rooms for onsite and offsite wedding parties.
  • Work with and assist housekeeping and maintenance to ensure smooth operation of the hotel.
  • Review reservations and ensure proper billing.

night manager

  • Represent the General Manager and other senior managers in their absence.
  • Works with the Director, Front Office, Guest service managers, and Director of Revenue to manage the daily room inventory to ensure revenues are maximized.
  • Provide information to supervisors and co-workers.  Act as manager on duty for supervisory and line associates.
  • Observe work and other indicators to ensure that operators conform to production or processing standards.

night manager

  • Stock Racks.
  • Prepare Food For following shifts
  • Shut down Till and make sure all money is accounted for.
  • Monitor Night Crews cleaning habits and work ethics.

night manager

  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  •  Conduct Briefing for all staff during Night Shift. Inform all overnight staff of nightly activities, groups and VIP arrivals as well as special requests and repeat guests.
  • Assist the Front Office Manager with all the OTA’s, Corporates& Groups contracted rates update and management monthly reports, departmental inventory and effective cost control.
  • Improve the occupancy ratio to get the house full during the night shift in addition with up selling  the rooms.
  • Ensure all associate’s (on job training) duties scheduling, and maintain consistency and creativity level high in team members. 
  • Lead and guide the entire night team in a friendly manner to get the things done in time and grab the guest’s loyalty as well.

night manager

  • Interview job candidates and make staffing decisions.
  • Reordered inventory and it dropped predetermined levels.
  • counted drawers and make bank deposits.
  • Performed late check outs and late check-ins.
  • In charge of hotel security on night hours.
  • Supervised the night audit process and procedures.

night manager

  • Joined as Night Manager ( pre-opening team member). The Hotel opened on 30th Nov.2012.
  • Trained and prepare the pre-opening front office team as per the Millennium and Copthorne service standard in the Front Office which includes Reception, Guest Services, Concierge, Bell service, Reservation and Telephone operators. 
  • Lead the entire night shift team professionally to ensure the guest satisfaction and hotel profitability in accordance with the policy and procedures.
  • Assist and facilitate the Front Office Manager with all the concerning pre-opening departmental tasks.

night manager

  • Performed the duties of a Guest Service agent
  • Responded to and resolved all guest concerns and complaints in a prompt manner
  • Worked as a security officer at the hotel from June 2003 – September 2005
  • Schedule use of facilities or catering services for events such as banquets or receptions

night manager

  • Manage and evaluated the performance of the front desk staff during night hours.
  • Deliver alcoholic beverages to bars.
  • Cash out customers when needed.
  • Close the store for the night. Which includes (Making sure money is taken out of the registers and put into a safe, Making sure everything is stocked for tomorrow, ETC).

night manager

  •  ovens
  • Service counter sanitation
  • Refrigeration storage
  • Bathrooms, and floors.

night manager

  • Apart of opening the brand new 5 star hotel
  • Develop and implement training to new staff
  • Create Standards of Practice to cover all aspects of the hotel.
  • Balance and report three on site restaurants and Hotel’s daily revenue. 

night manager

  • Responsible for all hotel guest issues, colleague issues and any other issues that may arise during the night shift.
  • Successfully run the hotel’s End of Day/End of Month procedures on a nightly basis that includes backing up all hotel folios, credit card settlement, Micros and Protobase settlement, and various other hotel reports.
  • Responsible for all upsell room revenue in a hotel that includes the approval of and payment of upselling commissions.
  • Responsible for balancing credit cards and cash flow of daily revenue
  • Ran night audit reports, checked in guest and secured property.
  • Ensured the security of the hotel, staff members, and the guests.
  • Monitor the activities of the front desk, security, maintenance, and the reservations staff on the overnight shift

night manager

  • Joined the Management team as one of the pre-opening team member. Both the hotels(Novotel & Ibis) were opened on 15th of November 2008.
  • Perform the training of pre-opening staff with SOP’s and ACCOR service standard in the Front Office including the associates of Front desk, Room reservation, Bell Service, Business Center and Telephone Dept. for both the properties.
  • Revised some of the SOP’s for the purpose to maximize  the guest satisfaction, loyalty, safety and security as well as hotel revenue and cost effectiveness which resulted by 20 % increase in overall occupancy ratio.
  • Deputizing Asst.–FOM & MOD responsibilities in his absence.

night manager

  • Make subs
  • Slice meats and cheese
  • Cook and lay out bread
  • Count drawers down at the end of the night
  • Once every week was inventory day
  • Close the store by cleaning, cashing out drivers, filling out paper work, and doing the deposit.

night manager

  • Completing daily paperwork to manage totals on thousands of gallons of fuel, food items, beverages, and store supplies
  • Maintain a clean store
  • Stock 2-3 walk in coolers and freezer
  • Help guests with any questions and maintain a efficient check out time

night manager

  • Supervise the work and progress of 6 team members.
  • Instructed staff on display grid and what type of product would be featured.   
  • Place prices or descriptive signs on fixtures, and Construct or assemble displays. 
  • Formulate pricing policies for merchandise, according to profitability requirements.

night manager/security

  • Issue room keys
  • Supervise overall service that includes scheduling, food presentation for banquets orders.
  • Ensure neat and clean restaurant area to attract all customers for its operation.
  • Initiate business decisions on basis of production reports.

night manager

  • Supervise lounge and restaurant operations and administer order from client for food and beverage.
  • Manage and perform all MOD duties as specified by company staff.
  • Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets.
  • Manage standard uniform for all employees and ensure compliance with company policy.
  • Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information.
  • Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction.
  • Train associates and respond to customers’ queries and complaints in positive way.

night manager

  • Responsible for running the night audit and overseeing hotel.
  • Verified customers’ credit, and establish how the customer will pay for the accommodation. 
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Handled daily check-ins and check-outs of hotel guests that would arrive late.
  • Posted charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Provided excellent customer service and information regarding the surrounding area.