Professional Summary

Network Engineer with 8 months and increasing. Self-motivated and hard working . Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up-time. Adept at building strong business relationships with both clients and coworkers.

Employment history

IT Support, Rogahn Group. Port Lupe, Hawaii

Feb. 2017 – Present

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Reassemble machines after making repairs or replacing parts.
Install and configure new equipment, including operating software or peripheral equipment.

Network Engineer, Zulauf LLC. East Jackelinetown, South Carolina

Jan. 2020 – Present

Responsible for the installation, configuration,
monitoring, support, maintenance and network technical support for the LAN/WAN infrastructure, security and firewall, internet, wireless and data communication.

Assists on troubleshooting network issue.
Installation of new Works with TELCO in reporting WAN-related issues.

Troubleshoot and configure network as requested by clients or to resolve an incident.

Coordinates with 3rd party providers, onsite support and other capabilities for proper resolution of incidents.

Have experienced with below network device/technologies:
Cisco Routers :
7606-S
2901/K9
ISR4331/K9
ISR4451-X/K9
3945-CHASSIS

Cisco Switches :
Nexus7000
WS-C4507R+E
3750X-24T-S
C6880-X-LE
Nexus 93180YC-EX
C9500-40X

Nexus Switches :
93180YC-EX
N7K
N9K

Cisco ASA Firewall, Fortinet Firewall, Palo Alto Network
Wireless Controllers : Aruba Networks, Ruckus
Network Monitoring : Solarwinds, Whatsapp, Cacti
F5 Network

Configure and implement :
Static Route
-Configure DHCP
-Configure and implement BGP
-Configure OSPF

Has knowledged in network protocols such as:
Static routing, DHCP, RIP, OSPF, EIGRP, HSRP, iBGP and eBGP.

Education

North Louisiana College, South Theressafurt, Minnesota

Bachelor of Science, Information Technology, Aug. 2018

Skills

Computer Skills

Skillful

Teamwork

Experienced

Positive Behavior

Experienced

Professional Summary

Exceptionally creative and resourceful Electrical Engineer. Able to handle multiple projects simultaneously with high professionalism and accuracy. Adept at short- and long-term projects. I am looking for an entry level position in Electrical Engineering. Completed Electrical Engineering in a depth of DSP in June 2018, with an overall GPA of 3.4

Employment history

Network Engineer, Wehner-Kshlerin. Salberg, Maine

Jan. 2020 – Present

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Design, configure, and test computer hardware, networking software and operating system software.

Program Analyst, Friesen-Spencer. Carmantown, Washington

Oct. 2016 – Jun. 2017

Confirmed program operation by conducting tests; modifying program sequence and/or codes.
Provided reference for use of prime and personal computers by writing and maintaining user documentation; maintaining a help desk.
Maintained computer systems and programming guidelines by writing and updating policies and procedures.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

EE Intern, Franecki and Sons. East Joseph, Maryland

Nov. 2013 – Jun. 2014

Helped with various projects, programmed in Matlab and Python.
Prepared technical operating procedures, project proposals and manuals and reports.
Assisted with the inspection of materials, specifications and quantities.
Performed feasibility studies for proposed equipment, systems or processes.

Education

Western Shields University, Genaromouth, Michigan

Bachelor of Science, Electrical Engineering

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

C++

Matlab

Java

Python

Professional Summary

Server support / Installation(2012-2016) and GFI Web monitor Installation support.Backup all database and store it in separate server machine devices, Hardworking system/network administrator proficient in hardware, software and security planning. Able to select, install, configure and manage components. Flexible schedule and adaptable approach. Resourceful System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. [Number] years of progressive IT experience.

Employment history

Network Engineer, Kuhn Inc. Abbottland, Texas

Apr. 2017 – Present

Server support / Installation and GFI Web monitor Installation support
Backup all database and store it in separate server machine devices
System, Printer, LAN and WAN troubleshooting and day to day real life problem & support service
Manage User account, permission, Emails, Anti-Virus. Troubleshooting, maintenance and remote monitoring of the Server operating System
Provide server support and handle complaints via email and live chat support
Identified departmental needs and made suggestions regarding technical direction
Researched and read up on new and unfamiliar technologies for quick and effective adoption
Advised network users regarding hardware requirements, configurations and limitations
Installed, supported and maintained company hardware and software infrastructure according to best practices
Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions
Analyzed, identified and resolved complex network hardware and problems
Diagnosed network problems involving combination of hardware, software, power and communications issues
Directed acquisition, installation and testing of network hardware
Troubleshoot failed drives, warnings and unscheduled reboots
Took over responsibilities of administrator during absence and filled in gaps around office
Rewrote and updated group policy with new domain move and domain level raise

I.T Officer, Borer Group. Shoshanamouth, Connecticut

Mar. 2016 – Aug. 2016

Server Installation and GFI Web monitor Installation support.
Maintaining WEB SITE.System, Printer, LAN and WAN troubleshooting and day to day real life problem & support service.

Education

The Wisoky Academy, Agustinside, California

Bachelor of Computer Engineering, Computer Networking, Mar. 2013

Languages

English

Urdu

Skills

CCNA

Network Installation

Server/Windows Installation

Vmware

MSCE

MS-Office

Professional Summary

Recent graduate outfitted with a Bachelor of Technology in Computer Science and 1 year of experience as a Network Engineer. In-depth knowledge and use of penetration testing tools to include Metasploit, Nmap, Nessus. Extreme attention to detail and ability to multitask within fast-paced environments.

Employment history

Network Engineer, Haag LLC. South Louisahaven, New York

Jan. 2020 – Present

Implement or perform preventive maintenance, backup, or recovery procedures.
Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
Monitor and analyze system performance, such as network traffic, security, and capacity.
Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
Document procedures for hardware and software installation and use.
Prepare system activity and performance reports.

Back-end Developer, Emard Group. Jenkinsfurt, New Jersey

Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
Develop or implement procedures for ongoing web site revision.

Education

Gerlach University, Sauerton, Ohio

Certified Ethical Hacker, Aug. 2018

South VonRueden, New Seymourfurt, New Jersey

B.Tech, Computer Science & Engineering, Feb. 2018

Weimann University, Octaviomouth, Hawaii

Diploma in Engineering, Computer Science & Engineering, Dec. 2015

Projects

Relevant Courses

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Languages

Malayalam

English

Skills

Communication Skill

Programming Skill

Penetration Testing

Python Scripting

HTML

Professional Summary

A CCNP certified network professional with total 9.9 years overall IT experience following ITIL standards including Global Network Delivery and Operations engaging in Incidents, Projects, Change Management, Supervision and Coordination.

Looking for a role in a company which provides immense scope for enhancing my Networking skills and utilize my competence to its fullest.

Employment history

Network Engineer, Kautzer Inc. Fadelchester, Minnesota

Mar. 2017 – Present

Client – Cognizant Technology Solutions

Worked on below technologies, platforms and automation tools with Cisco
CSPC – Common Service Platform Collector 2.8
NCCM – Network Configuration and Change Management
ASA – 5500 and 5515-X series, FTD, FMC
Cisco Firepower 4100 Security Appliance
Cisco ASR 1000 series, ISR 4000 series routers
Cisco Catalyst 2960, 3650, 4500, 6500 and 9300 switches

Analyzing network configurations
Assisting with network inventory tracking and management to support the network
Assist in testing Cisco Networks products, features, and functionality
Providing regular updates on work in progress and current issues
Providing informal technical and product workshops
Troubleshooting the network and supporting operations
Developing network and equipment operating procedures
Evaluating technical specifications for interoperability
Oversee, monitor, and track open trouble tickets, return material authorizations (RMAs), and open bug reports
Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services

Network Engineer (DATA) – Network Operations Center, Erdman, Block and Spinka. New Alshire, Massachusetts

Nov. 2014 – Mar. 2015

Project – Network Shared Delivery: Regional & Global clients
SBM, Seadrill, KPMG, TNT Express

Provision customer network services on core equipment.
Managing the network devices (routers, switches, firewalls and load balancers) for multiple clients.
Ensure max possible service availability & performance and troubleshoot any network generated tickets.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Provide services for Engineering & other technical teams involved with respective clients.
Configuration of VLANs, VTP, trunking and inter-VLAN routing on switches
Configuration of STP with features like BPDU guard, Root guard, Portfast, Loop guard.
Configuration of interior routing protocols like RIP, EIGRP, OSPF Configuration of point-to-point, multi-access and NBMA networks. Configuration of iBGP and eBGP on Cisco routers and switches.
Configuration of BGP route-filtering, route-manipulation, redistribution, summarization, policy-based routing and route-maps.
Configuration of IOS features like NAT (static, dynamic and port-overload), GLBP, HSRP and VRRP for default gateway redundancy.
Configuring QoS features like classification, marking, policing, shaping, congestion management, congestion avoidance.

Network Engineer (VoIP) – UCNOC team: Unified Communications NOC, Beatty Group. North Kaburgh, Minnesota

Jan. 2013 – May. 2013

Project – Alcatel-Lucent

Global remote support for Alcatel-Lucent offices all over the world.
Remote support for the end user issues on their phones (IP phones /SIP phones /Analog /Digital)
Alcatel-PBX systems troubleshooting on ABC-F/ H.323/ SIP calling between branches, locations & regions.
Database Maintenance – consolidation and time-to-time update of system changes (Hardware/ Software).
Upgrade/Installation Activity – planning and executing the Alcatel PBX software/hardware upgrade remotely without affecting business.
Implementation & troubleshooting of Alcatel Voice network products such as 4400 Omni PCX Enterprise (OXE) with different hardware types Common Hardware, Crystal hardware and Appliance Server (AS)
Omni PCS Office (OXO) as standalone or IP based Network systems (SIP, H323, ABCF and QSIG protocols).

• Configuration and troubleshooting of Alcatel Applications
• Omni Touch 8660 My Teamwork
• Omni Touch 8400 Instant Communication Suite
• Omni vista 8770, 4760
• Voice Mail 4635 & 4645

Project Coordinator – TSIG: Technology Solutions Implementation Group, Adams, McClure and Jerde. South Darylstad, Washington

Apr. 2012 – Nov. 2012

Project – Bank of America

Managing IMACD requests – Install, Move, Add, Change and Delete Project management and Change Management with delivery groups.
Managing different vendor groups for task assignment and closure.
Provide status to client through updates in the workflow panels.
Ensures the completion of the administrative asset inventory task and ticket/work is completed by required due date within SLA.

Systems Engineer, Botsford Group. Melhaven, Montana

May. 2010 – Jul. 2010

Project – Norske Skogindustrier ASA

Administration of Active Directory and its integration with mailbox exchange.
Managing access permissions, inheritance and folder access & sharing.
User account management of global NSI clients in AD Mailbox. Exchange of users and quota management.

Education

West New Mexico Academy, Minnieland, Utah

Bachelor of Engineering, ELECTRONICS AND COMMUNICATION, 2008

Southern Virginia College, Coybury, Kentucky

Higher Secondary Education, Physics, Chemistry and Mathematics, 2004

Skills

Network Automation (CSPC/NCCM)

Network Operations

Project Coordinator

Cisco Security

Cisco Switching

Cisco Routing

Professional Summary

Over 3years’ of experience in IT industry, worked in all phases of SDLC from requirements gathering to the production and successfully implemented several projects with responsibilities as JAVA / J2EE developer at different locations. • 1-years of experience in Big Data / Hadoop Ecosystem technologies which includes Map Reduce, HDFS, Pig, Hive, HBase. • Strong knowledge in SQL and Relational Databases. • 1-year experience in UNIX SHELL programming for making Automation on Servers. • 1.5-year experience in Product lifecycle management (PLM) domain. • Provided technical support for the Project and Tier 1 /Tier 2 Windchill support. • Experience in developing web pages using JavaScript, HTML/DHTML, XHTML, jQuery, CSS, and Ajax. • Experience in Diagnosed and replaced defective hardware components and resolved root cause of the hardware or software malfunction. • Experience in network connections for desktops, servers, cabling and switches. Performed network installations, upgrades and migration projects.

Employment history

Network Engineer, Becker, Ward and Dickinson. Gregorioport, Maine

Mar. 2018 – Present

Create or update technical documentation for network installations or changes to existing installations.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Maintained and administered complex computer networks and related computing environments.
Troubleshoot, diagnose and resolved hardware, software, and other network and system problems.
Configured and Troubleshooted various network devices, routers and services.
Provided Level-2/3 support in troubleshooting issues related to CISCO configuration devices.
Installed CAT5, CAT5e, CAT6, Co-ax and Fiber optic cables. • Monitored network performance to ensure reliability and check if any adjustments were required.
Designed, configured and tested networking software, computer hardware, and operating system software.
Handled documentation related to network configuration, network mapping, and service records.
Designed, implemented, and maintained VOIP phone system to include phone servers, phones, and faxes.
Maintained an inventory and ensured timely updates and security patches for all network equipment’s.
Received star performer awards for services rendered to the company.

JR. HADOOP DEVELOPER, Kirlin LLC. South Robbi, Indiana

Oct. 2014 – Jul. 2015

Experienced on loading and transforming of large sets of structured and semi structured data
Installed and configured MapReduce, HIVE and the HDFS; implemented CDH3 Hadoop cluster on CentOS. Assisted with performance tuning and monitoring.
Created HBase tables to load large sets of structured, semi-structured and unstructured data coming from UNIX, NoSQL and a variety of portfolios.
Supported code/design analysis, strategy development and project planning.
Created reports for the BI team using Sqoop to export data into HDFS and Hive.
Developed multiple MapReduce jobs in Java for data cleaning and preprocessing.
Assisted with data capacity planning and node forecasting.
Collaborated with the infrastructure, network, database, application and BI teams to ensure data quality and availability.
Administrator for Pig, Hive and Hbase installing updates, patches and upgrades.
Involved in reviewing Functional requirements and designing solutions
Documented systems processes and procedures for future references
Involved in gathering the requirements, designing, development and testing

Application Support Engineer, Sanford Group. Keturahberg, Utah

Jun. 2014 – Aug. 2014

Monitor system health across our environment.
Troubleshoot infrastructure and network issues as possible causes of poor service performance
Contribute in writing and in person to root cause analysis meetings as part of process improvement
Operate and support a suite of Java-based Web Services
Participate in the development and testing of internal tools, scripts and other coding projects.
Support deployment automation software
Work closely with peer teams to deliver high availability and optimum performance for customers
Work with application developers and our QA team to isolate customer issues
Diagnose and Analysis of content reported by clients
Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering

JAVA DEVELOPER, Klein, Klocko and Kling. Marcside, Louisiana

Apr. 2013 – Jul. 2013

Worked on numerous projects utilizing Java, Java EE, Enterprise Java Bean, and Apache Struts Web applications to create fully-integrated client management systems.
Oversee all stages of design, development, and deployment of new Java-based vendor application system for financial-services industry.
Work directly with management, vendors, and third parties to ensure that Web-site’s financial transactions and database management applications operate at peak efficiency.
Played key role in enhancing client’s Web reporting system, reducing time of delay financial tracking analysis by 30%.
Performed change requests,

Education

West Schamberger College, Melaniafort, South Carolina

Post Diploma in Information Technology, Information Technology, Mar. 2017

South Connecticut Academy, Marylnside, Michigan

Bachelors of Technology, Computer Science, Nov. 2012

Skills

JAVA

HADOOP

DATABASE

Professional Summary

To obtain a challenging and rewarding position in Network Administration with an organization which recognizes my true potential and provides me sufficient avenues for professional growth through nurturing my technical skills and competencies.

5 years Overall experience in System and Network Administration.

Having exposure in Installation and Troubleshooting Cisco Nexus Switches.

Installation and Troubleshooting Routers, Catalyst Switches.

Installation and Troubleshooting Load Balancers (F5 & Citrix)

Installation and Troubleshooting Cisco Iron Port ESA.

Sound knowledge in Routing ,Switching and Troubleshooting.

Employment history

Network Engineer, Champlin LLC. Borermouth, West Virginia

Feb. 2018 – Present

NETWORK ENGINEER at WALMART, Bangalore. From JANUARY 2018 to PRESENT

Roles and Responsibilities

Network Engineer working as a part of the NETWORK ENGINEERING TEAM, responsible for end to end troubleshooting of the Walmart Network.

 Maintaining and Managing 8 Data centers with latest and cutting edge Technologies available in technology market . Addressing Challenging Planning, Designing, implementation and operational Issues/ Requirements from business around the Globe. Supporting Core network functions with ITIL framework which deals with Change Management, Problem management, Incident Management & Capacity Management (engaging in stress tests).

 Develop technical Network Infrastructure solutions to meet Customer needs.

 Maintain and improve network stability by upgrading existing network infrastructure

 Building and supporting multi Data center network infrastructure.

 Provide troubleshooting support for complex enterprise network environments

 Participate in an after-hours on-call rotation with team.

 Participate in war rooms for critical site issues.

 Collaborate cross functional teams of Network and Security Architects, Server and Platform Engineers, and Data Center Operations.

 Working on load balancers: F5 BIG IP, Citrix Netscalers for the applications. CITRIX Netscalers 7000, MPX-11500, 17500, 21500,SDX

 Cisco Nexus: 9k/7k/5k/2k and ASR 9k – configuration/troubleshooting/upgrade/Management.

 Responsible for planning and implementing Network Infrastructure on Cisco Routing and Switching engagements for Walmart Network.

 Responsible for Configuration and management of Disaster recovery designs and testing on DR network design.

 Setting Monitoring tools –HPNA, NNMI, Stat seeker,splunk

 Work with peers in other groups to define architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability.

 Document detailed network architecture and conduct internal trainings

N2 Network Engineer, Sporer-Gerlach. Hoegerville, Arkansas

Jun. 2016 – Mar. 2017

N2 NETWORK ENGINEER at ARICENT (CISCO TAC) , Gurgaon. From AUGUST 2016 to DECEMBER 2017

Roles and Responsibilities

Cisco TAC Engineer working as a part of the DATA CENTER TEAM, responsible for end to end troubleshooting of Nexus devices.

 Provide front line technical support to debug complex networking problems.

 Troubleshooting on Nexus 7k, Nexus 5k, Nexus 2k

 VPC configuration, troubleshooting VPC related issues and supported topologies

 Assisting Cisco Customers with data center design related queries.

 Supporting migrations and new data center implantations.

 VDC management

 NX-OS Upgrade – ISSU and disruptive upgrade / downgrade

 Architecture related issues and queries

 Switch-profile/Config-Sync, Pre-provisioning

 FEX related configuration and associated topologies

 GLBP, HSRP, VTP, STP, IGMP, QoS

 Migration to Nexus Data Center Switches

 Troubleshooting complex Network latency drops and discards related issues.

 Assisting Cisco UCS, FI, FEX connectivity to the Cisco Nexus Switches

 Identifying and Reporting software BUG and taking necessary actions

 Identifying common vulnerabilities and applying fixes

 Assisting hitless replacement of Nexus Devices Using tools like Wireshark, Ethanalyzer, Span and Access List (ACL) to isolate problems in the network

N1 NETWORK ENGINEER at ARICENT (CISCO TAC) , Gurgaon. From FEBRUARY 2015 to AUGUST 2016

Roles and Responsibilities

Cisco TAC Engineer working as a part of the CONTENT SECURITY TEAM

 Provide front line technical support to debug complex networking problems.

 Be the focal point and owner of large account network problem resolution.

 Work on problems of diverse scope.

 Client support for US/CAN, troubleshooting CISCO networking devices.

 Ensure a high-quality customer experience while adhering to their SLAs .

 Communicate problem and resolution to customer via various channels. (Web Ex)

 Configure Cisco Iron Port (C-160, C-170, C-370, C-660, C-670, X-1060, X-1070, M-170, M-380, M-670, M-680, M-1070 models).

 Perform end-to-end troubleshooting.

 Configure the initial setup that includes installation of 3rdparty software’s, SSL certificates.

 Use recreation of a customer network to resolve issues hands-on.

 Creation of LDAP profiles on the appliance.

 Collaborate with Firewall team, VPN team and Switching team for cross over troubleshooting.

 Collaborate with different vendors to mitigate compatibility issues in customer network.

 Troubleshoot severity 1 critical issues that involve mail flow delivery and network failure.

 Review and publish technical documentation for internal and external use.

 Investigate software defects and file reports for resolution.

 Collecting and reading logs/traces/debugs/packet captures/ to find the root cause of an issue.

 Mentor new employees on practices and technology training.

 Give presentations on common attack tools and methods.

 Provide technology training to other teams within Cisco.

Lab Administrator, Conn Inc. Raymundofurt, New Jersey

Nov. 2014 – Dec. 2014

LAB ADMINISTRATOR at NETWORK BULLS, Gurgaon. From NOVEMBER 2014 to JANUARY 2015

Roles and Responsibilities

 Troubleshooting networking issues in the lab.

 Configure CISCO Routers ( 2611, 2811, 2911, 3640 and 1841 Models) and Switch es (2950, 3550 and 3750 Models)

 Backing up IOS of Routers and Switches.

 Upgrading IOS on Routers and Switches.

 Assist International students with their queries and guide them through all their lab practicals.

 Teaching International students CCNA and CCNP topics.

 Maintaining and Monitoring the proper functioning of Racks containing multiple router and switches.

 Ensuring the physical as well as the logical connectivity of Routers and Switches in the Rack.

System Administrator, Satterfield Inc. South Clorindaberg, Hawaii

Jul. 2013 – Oct. 2013

SYSTEM ADMINISTRATOR at EXPERTVISION, Kanpur. From MAY 2013 to MAY 2014.

Roles and Responsibilities

 Support LANs, network segments, Internet, and intranet systems.

 Maintain system efficiency.

 Ensure design of system allows all components to work properly together.

 Troubleshoot problems reported by users.

 Make recommendations for future upgrades.

 Maintain network and system security.

 Analyze and isolate issues.

 Monitor networks to ensure security and availability to specific users.

 Evaluate and modify system’s performance.

 Identify user needs.

Education

North Abernathy Academy, East Solomonton, Maine

B.tech, Coumpter Science Engineering, May. 2013

Skills

Routing Switching and Troubleshooting

Datacenter

Load Balancers

Content Security

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I’m from a technical background. Whatever I do when learning something new in technology, I’m self-motivated and prepare myself to understand the technology and then create a proof of concept so that I have the skill set ready to plan, deploy, implementing in work time comes.

Besides, I often update myself thru e-learning that is related to my work or new technology in order to keep myself up-to-date. Below is a list that I might consider useful for now a days especial working in the field of IT.

Microsoft Server 2016
Red hat Certified System Administration 7
CentOS 7
Vsphere 6.5 Foundation
Vsphere 6.5 Vmware Certified Professional
Fortinet Infrastructure and Security
Cisco routing and switching

Employment history

May. 2018 – Jun. 2018
Lake Milissa, New Jersey

Network Engineer, Hamill-Kovacek

Staging, implementing and deploying small medium enterprise modular LAN & wireless network infrastructure.

Project 01

Layer 3 & 2 software switching (Fortinet & HPe products)
Windows server 2016 active directory (21 clients)
Automated mapping drive & sharing resources – Ubiquiti access point
Veritas & Asustor iSCSI along with snapshot technology
Fortinet IPS, Application Control, Anti-virus technology
Ligowave PTP layer 2 bridging with HPe switches as access point for IP camera’s

Project02

Layer 3 & 2 software switching (Fortinet & HPe products)
Clustering 2 sets of 8 units cambium access points (support up 240 user’s each SSID)
Fortinet IPS, Application Control, Anti-virus technology
Traffic controlling Individual Site office’s bandwidth for upload & download rate

Project03

Implementing and deploying small medium enterprise modular LAN & wireless network infrastructure.
Layer 3 & 2 software switching ( Fortinet & Dlink products)
Clustering 4 units Grandstream access points (support up to 75 user’s each SSID)
IP PBX (Yealink & Yeastar) server that support 45 clients
Fortinet IPS, Application Control, Anti-virus technology
SDWAN with multiple connection

Aug. 2016 – Oct. 2016
Port Lawrence, Hawaii

Technical Support Engineer, Rempel LLC

My duties include perform daily task such as below

• Provide 1st & 2nd level desktop/Notebook support

• Carry out daily backups and ensure backup media are stored securely

• Prepare capital expenditure/purchase requisition for procurement of hardware, software and services

• Perform system & security administration (AD, AS/400, Lotus Domino)

• Provide LAN support/Troubleshooting

• Maintain up-to-date software and hardware records in inventory system

Dec. 2012 – Feb. 2013
Lakenyahaven, Vermont

Network Specialist, Pfeffer Group

Deliver and create innovation solutions to help solve problems and address challenges that rises from globalization and rapid urbanization.

My duties include perform daily task such as monitoring operating system and backup tape for a year. Then, I was assigned as scheduler task 2 years at IRAS client side.

Sep. 2008 – May. 2009
Port Tamborough, North Dakota

Research & Development Technician, Bergnaum LLC

Engenio InfoTech. (LSI Logic) Wichita, Kansas Jan 2007- May 2010

LSI Corporation is a leading provider of innovative silicon, systems and software technologies that enable products, which seamlessly bring people, information and digital content together.

My duties include testing and certification of high-performance RAID (disk array) storage systems. These systems are composed of host computers, disk controller modules and trays of disk drives, all of which are interconnected with fiber channel switches and hubs. The system’s disk operations are managed by firmware that resides on a disk array controller.

Storage Area Network

fabric switch/subsystem/enclosure tray firmware
fiber optic Cable/ Ethernet cable
fabric switch zoning Qlogic/Brocade
storage server devices 7990/6990/498x/399x (OEM)
Heterogeneous host SAN, large configuration (FC-SW Topology)
IBM Total Storage Productivity Center with LSILogic subsystem
iSCSI/FiberChannel/SAS

Tested LSILogic Subsystem features/behavior

RAID 0/1/3/5/6
Remote Volume Mirroring
Snapshot Volume
Volume Copy
Mixed Drive / Intermix FiberChannel/SATA
Enclosure/Drawer lost protection
Hardware Injection Error

Virtualization OS

VMware ESX Server 4, Microsoft Hyper-V

Operating System (Windows/Unix – platform)

HP-UX 11.23/31, Solaris10, SuSE10, RedHat, VMware, Windows 03/08

HBA’s (Windows/Unix – platform)

Emulex, QLogic, LSI

High Availability Clustering

HP-UX 11v.23 / 11v.31 MCSG A.11.18.00
Redhat Enterprise Steeleye Lifekeeper
Windows 2008

Sep. 2001 – Nov. 2001
Hilariomouth, Tennessee

Network Specialist, Lemke Inc

Easy Internet Singapore provides guaranteed service levels, enhanced security and niche services such as streaming, content distribution, virtual private network, and managed services provisioning.

My duties include solving operational problems within the network Operating Centre and maintaining customer installation records.

Support area

Supported Customers Call
Documented customer hardware inventory
Solved operational problems within the network operating centre

May. 2000 – Aug. 2000
East Dimple, New Mexico

System Engineer, Mraz-Mayert

BusinessIT is one of Microsoft Certified Solution Provider, Cisco Partners and reseller of computer systems, software and networking products in Singapore. BusinessIT has earned its reputation as the preferred reseller by a number of the world’s most renowned manufacturers including Hewlett Packard, Cisco System and Microsoft.

My duties include providing integration services (Networking and Internet services) to our corporate customers in the

banking, manufacturing, shipbuilding, property development and healthcare sectors.

Support area

Provided Integration services
Provided on-site problem troubleshooting
Installed operating system and Configured RAID’s for customers

Jul. 1998 – Apr. 1999
Lake Bennie, Arkansas

Technical Support Executive, Schmidt Inc

Tec Singapore Electronics manufactures dot matrix printers. My duties include installing cable of local area network points and PC application and hardware. In addition, we provide technical support and onsite problem troubleshooting for all Pc equipment. Besides installation and support, maintaining and tracking inventory status of all computers.

Support Area

Installed cable of local network points, PC applications, and Computer hardware
Installed client Operating System, and server Operating System
Provided technical support and on-site problem troubleshooting for all equipments
Setup network devices (Print server, Hubs, switches)
Maintained and tracked inventory status of all devices

Languages

English

Fluent

Bahasa Melayu

Proficient

Mandarin

Proficient

Skills

Decision Making

Experienced

Proof Of Concept Technology

Experienced

Critical Thinking for Troubleshoot

Experienced

Education

Oct. 2009

High School Diploma: Network Management

The Feil College – North Joshua, New Mexico

Mar. 2006

Bachelor of Science: Computer Engineering

Southern North Carolina Institute – Lake Horacio, Alaska

Sep. 2004

ADP Foundation Studies: Foundation Studies

Marvin College – New Lucy, Delaware

Mar. 1998

Electronics / Computer: Computer technology

North North Dakota Academy – Gerardview, West Virginia

May. 1996

School of Business: Marketing

East New Hampshire University – D'Amorehaven, Massachusetts

Feb. 1993

Foundation Studies

Western Orn Institute – North Darius, Minnesota

Certifications

Personal Details Extra

Professional Summary

15+ years of experience in system’s and networking including design, installation, configuration, administration and troubleshooting of LAN/WAN & Data Center infrastructure and security using Cisco routers/Switches/F5 Load Balancers, Cisco Security Appliances, Palo Alto and a strong background in networking devices, training and support documentation. Skilled in interpersonal communications, self-starter, team facilitator and fluent in Spanish.

Employment history

Network Engineer, Haag Group. North Mallory, Utah

Nov. 2019 – Present

Supported and operated Enterprise Networks including configuring advanced routing protocols, OSPF and BGP, VPN technologies, Next-Gen firewalls, switches and routers.
Participated in incident, problem, and service and change management.
Responsible for maintaining Palo Alto Firewall environment and PCI environments.
Supporting and auditing L1/L2 incidents from third party support teams.
Working configuring and deploying enterprise-class networks including Cisco Nexus 9k, 7k, 5k, 2k Switches, Cisco Catalyst Switches, Cisco ASR/ISR Routers, F5 LTM/GTM’s, Palo Alto Firewalls with Panorama.
Supported more than 300+ sites including Call Centers and 3 Data Centers.
Successfully implemented networks for new branch sites, including implementing BGP, MPLS networks and VPN tunnels.

Senior Network Engineer, Gutmann, Kub and Conn. Latishaville, Alabama

Dec. 2017 – Jan. 2018

Worked on Network segmentation and tokenization project.
Responsible for managing firewall environment, including Palo Alto, Fortinet, Juniper, Checkpoint, Cisco ISE, Meraki and Cisco ASA.
Successfully upgraded complex F5 Viprion’s with multiple VCMP/LTM/APM/GTM/ASM from version v11 to v13.
Worked closely with vendors and architects to support 2 Data Center’s and create multiple VRF’s and vlans for network segmentation leveraging cisco VDC’s on 7K/9K/5K nexus environment.
Assist and mentor other network engineers on cisco/load balancing/firewall technologies and environment.
Successfully upgraded Solarwinds from 2014 to 2017 including User Device Tracker, Network Performance Monitor, Network Configuration Manager.
Successfully implemented Cisco Identity Services Engine (ISE).
Successfully upgrade Cisco 7K from version 6 to nx-os 8.1

Lead Network Engineer, Jerde, Lindgren and O'Hara. North Winstonhaven, Montana

Mar. 2017 – Oct. 2017

Lead a global team to transition a highly complex network, Cisco Nexus, firewall, WAN optimization devices, f5 load balancers from legacy in-house IT to Dell Services.
Responsible for all documentation and the institution of 24/7 monitoring for 1000+ network devices.
Acted as the main point of contact for client and team on all updates and escalation needs throughout the transition.
Worked closely with leading engineer and architects to support three Data Center’s and also creating new distribution tier’s to support business needs.
Traveled to India office to assist Network/F5 team with training and mentoring on F5/Network technologies and customer’s environment.
Successfully migrated and upgraded F5 Viprion GTM/LTM’s with ASM/APM and created lab environment to testing purposes.
Created security policies in ASM for detecting and preventing various applications base attacks based on anomaly and applied policies.

Senior Consultant Engineer, Gulgowski-Champlin. South Bradlyfort, Virginia

Nov. 2015 – Nov. 2016

Performed client consulting in the area of network engineering (hardware and software) using routers, switches, network security devices, protocol analyzers, TCP/IP, VPN, Frame Relay, and MPLS
Designed, planned, and implemented LANs and WANs using the latest technology
Identified and troubleshoot hardware and software technical problems related to LANs/WANs
Conducted throughput analysis, problem solving, and infrastructure planning
Responsible for monitoring, managing, and troubleshooting perimeter security devices such as Cisco IronPort Email Security.
Participated in various client projects intended to continually improve/upgrade network infrastructures
Created F5 ASM security policies for all critical web application and identified all web attacks and created necessary action plans.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Assisted in the management of projects using CDW’s project management methodology
Regularly interfaced with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
Served as technical point of contact on customer engagements
Created and executed test plans to meet project requirements for assigned components
Identified and communicated potential opportunities for cross-selling to the sales team
Managed time and expense to meet or exceed expectations defined in the Statement of Work
Provided high quality content deliverables using the appropriate document templates

Lead Network Achitect, Hackett Inc. East Nannetteside, Idaho

Oct. 2013 – Aug. 2014

Designed and planned an optimal network architecture for Office Depot/Office Max and created a comprehensive deployment plan utilizing F5 best practices for data migration, storage tiering, capacity balancing, and namespace design.
Lead Architect for all F5 environments working in conjunction with Office Depot staff, Vital Support Staff and F5 professional services staff.
Trained Vital Support Staff and provided all planning/implementation documents and drawings for future support.
Successfully migrated a combination of 32 Cisco CSS’s/Cisco ACE and Citrix Netscalers over to 32 F5 LTM’s with F5 Enterprise Manager.
Implemented F5 versions 11.4/11.5, scripting tmsh configurations involving custom SNAT pools and also creating irules where needed.
Successfully migrated existing network hardware and systems working weekends and within very small outage windows.

Senior Network Engineer, Kuvalis-Batz. East Maireshire, Idaho

Jul. 2013 – Aug. 2013

Working Designing/Implementing American Express existing phoenix Data Center, retrofitting to mirror new Data Center in Greensboro NC and also creating new Disaster Recovery site in Phoenix Arizona.
Lead engineer for Network and F5 Environments working closely with architects/engineers successfully implementing network designs and requirements.
Configuring and designing Nexus 7018, 7010, 5548, 2248 data center routers/switches for redundancy with HSRPv2, VPC’s and peer-links.
Worked closely with leading engineer and architects to support three Data Center’s and also creating new distribution tier’s to support business needs.

Senior Security Engineer, Hilpert, Price and Abbott. Isashire, Iowa

Sep. 2012 – Jan. 2013

Worked on hardware refresh of largest hospital in Phoenix Arizona to Nexus 7018/7010 including 150 IDF’s and 3 MDF’s.
Lead Security Network Engineer managing Dignity Health Care’s Security infrastructure including 30+ Firewalls including ASA5585, 5550, 5540, 5520, 6x F5 LTM’s and legacy devices.
Design, deploy and maintain secure networking technologies throughout the enterprise in order to achieve the company’s goals and objectives
Work closely with peers and technical management to architect networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters
Develop design and deployment standards, policies, and procedures in order to effectively support the enterprise networking environment
Work closely with business management to determine business process and productivity needs and an appropriate network technology strategy.

Senior Network Engineer, Yundt Group. North Alfonsofort, Hawaii

Nov. 2011 – Apr. 2012

Working Designing/Implementing American Express new 510,000 square foot Tier 4 Data Center for 2015, consisting of the largest Cisco Nexus Environment in the United States.
Lead engineer for Storage/Replication Environments working closely with EMC and IBM architects/engineers successfully implementing network designs and requirements.
Configuring and designing Nexus 7018, 7010, 5548, 2248 data center routers/switches for redundancy with HSRPv2, VPC’s and peer-links.
Lead Engineer for F5 Load Balancers, successfully designed/configured various F5 2400 Viprions Local Traffic Managers and F5 3900 Global Traffic Managers. Worked with server teams to migrate over 5,000 virtual and physical servers.
Effectively partner with Architects, Development Leads, and Solution Providers to establish the right engineering solutions.
Worked on a team of more than 30 network engineers on initial planning and documentation of data center build, successful in bringing up WAN links between sites utilizing BGP and OSPF routing protocols.
Worked on design and implementation of Overlay Transport Virtualization across Data Centers.

Senior Network Engineer, Koepp, Fahey and Abbott. Port Lauren, Texas

Aug. 2011 – Sep. 2011

Design, test, configured and implemented enterprise routers and switches for over 800 sites throughout the United States and Puerto Rico.
Configured and specialized in managing Cisco ASA Firewalls for Corporate Headquarters and in remote locations.
Currently in the process of designing and configuring new Nexus 5000/7000 switches for existing and new Data Center.
Worked closely on projects with other systems engineers to design/configure/implement new Citrix Netscaler VPN solution.
Involved in day-to-day wide area network troubleshooting across unmanaged MPLS networks with ATT, including BGP, EIGRP and OSPF network routing protocols.
Involved in installation and implementation of newly acquired CA monitoring tools and also transition from Websense to Cisco Scan Safe web filter.
Under little or no daily supervision, performs all of the functions within network, including routing/switching, firewall maintenance, Cisco ACE configuration, Wireless Controllers, Voice troubleshooting, Cisco WAAS WAN optimization.

Network Engineer, Wisoky and Sons. Port Cherrieshire, South Carolina

Jan. 2011 – Apr. 2011

Performed preventative and fault isolation maintenance on the local and wide area networks. Performed file maintenance on servers, domains, electronic post offices, and user files and/or databases.
Setting up, designing, configuring and supporting internal and/or external networks. Helping users achieve optimum use of their computer networks by performing needs analysis, procurement support, installation, training and problem resolution for local and wide and networks.
Worked with Telecommunications Engineers to integrate voice, data and video applications on the local and wide area networks
Developed, maintained and updated a library of technical documentation, worked with cross-functional teams in the design and implementation of information technology.
Assisted in the training of other Information Systems personnel to improve their technical skills.
Ensured the stable operation of the local and wide area networks including routers and switches and provided on-call technical support.
Created Network Lab for network testing for IT department use, replicated future MPLS network deployment and WAN diversity network project.

Network Engineer, Moen Group. Daviston, Wisconsin

Aug. 2010 – Nov. 2010

Network Engineer in a 24×7 microchip manufacturing facility for a “Top-5” chip manufacturer, providing 99.99% network uptime environment.
Design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security procedures.
Designed, configured (AES/TLS 802.1x Security), and deployed new Cisco wireless equipment (4404, 5505 Wireless VPN Controller, LWAPP Access Points) with documented Cisco best practice configurations to support 802.11a/b/g/n/ protocols, RFID, SATCOM, network security, and voice over IP
Managed/installed/configured Cisco routers across MPLS network configuring BGP and VPN providing the best possible WAN solutions.
Deployed, maintained, supported and troubleshot Windows Operating Systems (2000,2003,2008)
Experience with setting, managing and troubleshooting IBM and HP hardware including blade technology.
Selectively isolating virus infected systems to reduce virus impact by maintain security policies and maintaining firewalls updated.
Design and implement infrastructure documentation, understanding the interaction between network clients/applications and the LAN/WAN.
Installation and configuration of 6500 series switches with CatOS/IOS
Responsible for build-out and network design of a new facility including:
Planning and oversight of cabling, Point-to-point links (3-T1 Multi-link), VLAN assignments, wireless installation
Configured and Troubleshot performance issues with WAN Circuits including ISDN, ATM, Frame Relay and SONET.
Reconfigured IP routing protocols to support new deployment
IP / Subnet / VLAN administration & DHCP/DNS management.

Network Engineer, McGlynn and Sons. Carlineborough, Georgia

Feb. 2007 – Aug. 2008

Designed, installed and configured complete Data Center for various luxury hotel clients. Including establishing MPLS, Point to Point, remote VPN connections and wireless access points. Installed and configured Windows Servers including Active Directory, DNS and Exchange servers.
Strong knowledge of Microsoft Server administration and Firewall Configuration and Administration; including Cisco Firewalls, Routers and Adaptive Security Appliances, including Cisco ASA 5500 Series.
Responsible for day to day operation of Windows Server and Desktop maintenance, support, and upgrades for desktop workstations, enterprise servers, and installed operating systems and software applications.
Designed IT support solutions, monitored and tuned systems to achieve optimum performance levels, working with engineers and project leads to implement new systems, policies, standards and practices; including deploying new windows servers and workstations.
Designed and maintained network documentation on a consistent basis and helped in the designs and implementations of disaster recovery plans for various hospitality clients such as Ritz Carlton, Intercontinental Hotels, West Paces Hotel Group.
Worked with different vendors, implementing wireless access points and communications technologies. Also trained staff members and local IT departments with networked technology and system administration.
Optimized performance of the LAN/WAN, maintaining layer 2 and layer 3 network devices, including routers, firewalls, switches and wireless access points.
Experience in proactive monitoring, trending and base lining for Windows systems using tools such as: HP Open view, IBM Director, Windows Server Update Services and Symantec Antivirus server.
Worked closely with the Project Managers and other Network Engineers to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network’s uptime.
Provided cross-training to support engineers and worked together to design new strategies for new hardware and software implementation.
Provided remote support to clients across the world, providing excellent customer service in a multi-level network support environment.
Traveled throughout Europe, Asia and Central and North America designing and implementing new networks based on the client’s needs.

Network Engineer, Ratke-Dach. Franklinside, North Carolina

Feb. 2005 – Aug. 2005

Installed, configured and maintained districts operating systems and networks in an all Microsoft and Cisco shop.
Designed and implemented network and operating systems at districts high schools and offices.
Trained faculty and staff on use of new software/hardware. Converged from analog to voice-over IP phone systems that increased productivity.
Maintained inventory logs of all technology hardware and managed installation upgrade of district operating systems.
Performed system troubleshooting and error analysis, providing in depth analysis of system issues, using client ticket tracking system.
Supported 4000+ users across multiple business units, including five campuses and the district office; providing excellent customer service.
Supported organizations Voice over IP communication infrastructure including voice mail with Cisco call manager.
Worked with various vendors including Cisco, Microsoft, Symantec, Dell and Hewlett Packard exploring new technologies that would best fit the organization.

Languages

Spanish

Native speaker

Education

South Missouri Institute, East Dirkside, Hawaii

Master of Science, Information Systems, Apr. 2008

South Goldner, North Herschelshire, South Dakota

Bachelor of Arts, Network and Communications Management, Jan. 2004

Skills

Network Security

Experienced

Routing and Switching

Experienced

Load Balancing

Experienced

Data Center

Experienced

Certifications

Professional Summary

· A dedicated professional with 5+ years of comprehensive experience in IT Operations.

· Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learner and master new technology; equally successful in both team and self-directed settings and proficient in a range of computer systems, languages, tools and testing methodologies

Employment history

Network Specialist, Bartell-Hahn. Rexside, California

Oct. 2018 – Present

Project#
RTIS – NOC Engineer

Roles and Responsibilities:

· Designing , Testing and maintaining OBR reports, Operation Manager tool of HP, Network node Manager, OVPM, OMW, NA, Site scope.

Working with routing protocols like OSPF, static routing, EIGRP, BGP.
Working on switching technologies frame relay, MPLS.
Handling escalations on WAN issues and taking corrective actions, ensuring RCA to prepare for the same.
Well versed in handling critical situations and maintaining effective communication with other Railway Engineers at Zonal Level.

· Creating the New Vlan Subnet and route new subnet over the WAN.

Technologies Involved:

· Layer 2 and layer 3 technologies like Frame Relay, MPLS, leased lines, PPP, VPN, DMVPN.

· Routing protocols : OSPF, EIGRP, BGP, static routing

Network Engineer, Boehm and Sons. McLaughlinview, New York

Project#
Installation and maintenance of Lease Line network of Bharti Airtel.

Roles and Responsibilities:

Working in a dedicated team which takes care and is responsible for troubleshooting on all the impacted lease circuits of the most prioritized customer in biggest telecom.
Responsible to provide end to end resolution to the customer and for direct coordination with client.
Responsible for complete analysis of problem summary and accordingly effective resolution, decision and POA execution for the resolution within the SLA timings.
Having direct coordination with Sub Providers, PTTs and escalations to respective hierarchies.
Planning for the resolution of the repeatedly persisting issues in terms of problem analysis and execution of the decided POA.

Technologies Involved:

· WAN technologies – Frame Relay, ISDN, ATM, MPLS, leased lines, PPP.

· OPTICAL: SDH/SONET, TDM, WDM, and OTN.

· Carrier Ethernet Services E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, Ethernet Ring Protection (G.8032), STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS & Traffic Engineering CFM, RFC 2544.

· Resiliency Mechanisms: Control plane, 1+1, SONET/SDH control Plane, MSP, SNCP.

Network Engineer, Halvorson-Bogan. Lake Marilynn, Louisiana

Profile: Live Classroom Specialist.
Details: 1. Live Classroom is an e-learning tool powered by Easy-meeting, supports video conferencing between 2 to 2000 participants at a single point of time. It is a new ambitious project of Tata Communications.

2. Handled and monitored live streaming of “Aaarti” at TATA Sky(Amazon cloud Network).

Assistant Network Engineer, Ankunding Inc. Beverlyshire, Iowa

Project# Centre for Railway Information Systems (CRIS):

As an Assistant Network Engineer

CORE PROJECT: NGeT (New Generation e-Ticketing)

Client: IRCTC

Key projects under this: Passenger Reservation System(PRS) & Freight Operation Information System(FOIS)Ticketing solution for Indian Railways (Reserved & Un-reserved trains)

Activities to be performed:

· Proactive 24*7 monitoring of network of PRS & UTS.

· Providing Network support to Signal & Telecom (S&T) staff of Indian Railways regarding issues related to Router configuration and protocols (such as RIP, EIGRP, OSPF)

· Troubleshooting of network problems in LAN &WAN at L-1 & L-2 level and following of Escalation process.

· Creation of Tickets through service request management tool.

· Troubleshooting of basic Local LAN issues.

· Responsible for configuration in various routing protocols on Cisco devices.

· Checking & implementation of Firewall Policies

· Trouble shooting of Link related problems, Internet related Queries, Bandwidth related (upload/download) problems of clients, Devices High CPU Utilization & Looping issues.

· Updating & closing of fault tickets/incidents on NOC portal & escalate the ticket as per SLA.

· Monitoring of data network status and troubleshoot issues related to the network infrastructure, hardware.

· Provide telephone assistance to field engineers as well as customer on standard issues and answer all telephone enquiries’ in a professional manner.

Engineer, Towne Group. Port Nannetteland, Georgia

Role: To provide technical support for Sony VAIO, Play-Stations, BRAVIA & DSLRS via E-mail.

CCNA Trainer, Kulas Inc. Murrayburgh, Wyoming

Mar. 2013 – Jun. 2013

Responsibility (in Brief)

Teaching computer basic (MS office, Internet), Hardware & Basic Networking under MSME projects.

Perform installation of network cabling, cable termination, fiber optic cable installation and termination.

Responsible for the support of network services relating to desktop connectivity.

Perform configuration and define parameters for installation and testing of LAN/WAN, switches and routers.

Education

Southern Jacobi, North Kennethberg, Oregon

B. Tech, Sep. 2011

Haley University, Millerhaven, Nevada

Senior Secondary Examination, Nov. 2007

Rosenbaum College, Wiegandfurt, New Hampshire

Secondary Examination (ICSE), Apr. 2005

Skills

Routing

Experienced

Switching

Experienced

MPLS

Skillful

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Network Engineer, Stroman Inc. Lake Hosea, Indiana

Dec. 2017 – Present

JOB ROLE AND RESPONSIBILITIES
====================================

Taking ownership of the customer issue reported and seeing problems trough to resolution by researching, troubleshooting and identifying solutions to resolve system issue. Either talk clients through series of action, via phone, email or chat until they have solve the technical issue.

AIM
=====

To resolve the issue as soon as possible either by providing a prompt and accurate feedback to customer or properly escalating the unresolved issues to appropriate internal teams.

NETWORK OPERATION ADVISORY NEW ASSOCIATE, Schultz, Collier and Armstrong. Gigishire, Hawaii

Jan. 2017 – Apr. 2017

JOB ROLE AND RESPONSIBILITIES
=====================================
As a Network Operation Advisory it is our responsibility to update the field engineer by checking the capacity of METNETS and NTU in

Data-center

AIM
=======
To ensure that planners know what action is required to be carried out for each function for the completion of creating a Field Pack (Data Centre)

Education

Northern North Carolina Academy, Lake Shantahaven, New Hampshire

Bachelor of Engineering, Electronics and Communication, Jul. 2016

Skills

Routing And Switching

Security

Linux

Mysql

Professional Summary

During my 20 years with Optus I have had the opportunity to perform several jobs, from customer service and technical roles and have gained a lot of experience.These include customer service to the differnet technical roles.

My time at Optus has made me develop the following skill sets
Communication, Ability to Work Under Pressure, Decision Making, Time Management, Self-motivation, Conflict Resolution, Leadership, Adaptability and Teamwork.

The combination of both skillsets and knowledge i will be a assist in my next job.

Employment history

Network Engineer, Weimann-Cruickshank. North Danyel, Colorado

Sep. 2017 – Present

-RAN Support
-Huawei BTS Support
-Nokia BTS Support
-Field Technician Support

Senior Service Assurance Executive, Zemlak, Abbott and Schoen. Bashirianside, Mississippi

Oct. 2007 – Feb. 2008

-Customer Service
-Technical Support
-Liaising with Engineering to met SLA’s
-End to end management of faults
-Main point of contact for escalations
-Time Management

Customer Service Representative, Zemlak, Jast and Lakin. Lake Delicia, Indiana

Nov. 2003 – Apr. 2005

-Acting Team Leader
-Fish Bowling (Rep Support)
-Project Work
-Accredited Quality Assessor
-Call Coaching and monitoring
-PC and MAC knowledge
-Dealing with customer complaints and escalations
-Dealing with HFC network faults

Lead Technician, Tremblay LLC. Lake Valoriebury, Utah

May. 2004 – Jan. 2005

-Acting Team Leader
-Fish Bowling (Rep Support) -Project Work
-AUP
-Email Support
-PC and MAC knowledge
-Dealing with customer complaints and escalations
-Dealing with HFC network faults
-Helping installation Technicians with computer conflicts and giving appropriate advice on what needs to be done
-Resolving PC computer conflicts –
Liaising with Optus Fixer Groups

ITV Customer Fault Management, Strosin, Dach and Hansen. Port Beckyport, Louisiana

Sep. 2001 – Nov. 2001

-Acting Team Leader
-understanding of the HFC network
-Highly developed negotiation skills
-Developed training/coaching skills
-Trouble shoot and diagnose network fault and Customer faults
-Trouble Shot and diagnose RF faults
-Problem Reporting
-Interacting with other fixer groups within Optus

Tier 2 Support, Shanahan-Schinner. Kaneshachester, Virginia

Jan. 2001 – Mar. 2001

-PC and MAC knowledge
-Dealing with customer complaints and escalations
-Dealing with HFC network faults
-Helping installation Technicians with computer conflicts and giving appropriate advice on what needs to be done
-Resolving PC computer conflicts
-Lasing with Optus Fixer Groups

Business Support Representative, Strosin-Morar. Heidenreichville, Alaska

Feb. 2000 – Mar. 2000

-Dial Up modems
-ISDN services
-Domain names
-Web hosting
-Dealing with account issues
-Dealing with customer complaints

Skypilot Support Representative, Bartoletti-Towne. Larrainetown, Oregon

Dec. 1999 – Feb. 2000

-Supporting Satellite Internet
-Supporting Satellite Pay TV

Sales/Support/Manager, Daniel, Schmitt and Zboncak. East Cleo, Massachusetts

Feb. 1999 – Jan. 2000

-General Sales Enquires
-Computer Upgrades
-Computer Warranty Repairs
-Computer Sales

Customer Support Representative, Nikolaus-Huels. South Karylfurt, Nevada

Jan. 1999 – Jun. 1999

-Highly developed negotiation skills
-Developed training/coaching skills
-Trouble shoot and diagnose network fault and Customer faults
-Trouble Shoot and diagnose Dial up faults
-Problem Reporting
-Interacting with other fixer groups within Optus

Education

South Kreiger, North Charlotte, Iowa

Diploma in Business Systems, Mar. 1998

Runolfsdottir Academy, Carlottaland, Idaho

Certificate in PC Support, Feb. 1997

Northern Michigan Institute, Corkeryside, Nebraska

Certificate in System Analysis and Design, Feb. 1997

The Morar University, Huelberg, Oregon

Certificate III in Information Technology, May. 1995

Southern Oregon Academy, Trentonport, Indiana

Associate of Arts, Feb. 1994

Skills

Communication

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Conflict Resolution

Leadership

Adaptability

Teamwork

Professional Summary

Reliable Network Analyst skilled in designing and implementing IT system and network configuration. Capable of maintaining and repairing various computer peripherals. Committed to ensuring smooth communication between staff and management. Able to communicate effectively with a team and very keen to develop more professional skills, such as computer networking.

Employment history

Network Engineer, Ledner-Kemmer. Haileyborough, Oklahoma

Jan. 2019 – Present

Design and evaluated WAN LAN Connectivity Technologies.
Identified and Immediately resolved issues with network devices, including firewalls, routers, switches and wireless access points.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform routine network startup and shutdown procedures, and maintain control records.
Install and configure wireless networking equipment.

Network Engineer(Trainee), Bartoletti and Sons. Moorestad, Alabama

Jan. 2018 – May. 2018

Learn about networking equipment such as routers and switches.
More involved into setting up network hardware and typing commands into Cisco IOS software, which is used to configure network devices.
Update knowledge and skills to keep up with rapid advancements in computer technology.
Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.

Education

Koss College, Port Florance, Georgia

Bachelor of Engineering, Electronics & Communication, Sep. 2018

Simonis College, New Charlietown, Maryland

High School Diploma, Electronics & Communication, May. 2015

Personal Strengths

Awards

Interests

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Network Troubleshooting

Network Device Monitoring

Network Design

Languages

English

Hindi

Gujarati

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Hands-on, successful Network Engineer with decades of verifiable success leading teams in delivering appropriate technology solutions for desktop and mobile products. cloud services, and web-based applications. Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

Mar. 2020 – Present
Gertrudismouth, Texas

NETWORK ENGINEER, McCullough Group

establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
provide remote support to on-site engineers and end users/customers during installation
secure network systems by establishing and enforcing policies, and defining and monitoring access

Jun. 2017 – Jul. 2017
South Grady, Mississippi

MANAGEMENT TRAINEE, Schmeler-Bechtelar

Sets performance goals and objectives with upper management.
Monitors performance progress with management and key trainers.

Aug. 2016 – Oct. 2016
North Amiraville, Wisconsin

DESKTOP SUPPORT ENGINEER, Kunze-Rodriguez

Walk customers through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Customize desktop applications to meet user needs
Follow up with clients to ensure their systems are functional

Education

Sep. 2015

B.E: Electrical and Electronics Engineering

Kihn University – Kizzieborough, Kansas

Feb. 2011

H.S.L.C: Computer Science

Sawayn Academy – Lake Modestafurt, Maryland

Jun. 2009

S.S.L.C: Mathematics

South Idaho College – South Chanellemouth, New Mexico

Skills

Networking

Experienced

System Troubleshooting

Expert

Photoshop

Expert

Solarwinds

Expert

APX

Expert

MS Office

Expert

Windows Platform

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Career Objective Statement

I am a highly dedicated and motivated ICT graduate (specializing in network) with nearly two years of application testing, general IT support and medium size network setup experience, to become more competent and competitive seeking entry level network engineer, IT graduate program or general IT support position.

Employment history

Aug. 2017 – Oct. 2017
North Lance, Oregon

Network Engineer (Intern), Tremblay-Satterfield

Maintain and setup computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Troubleshoot network or connectivity problems for users or user groups.

Aug. 2017 – Sep. 2017
Herbertmouth, Alabama

Application Tester (Intern), Greenfelder, Muller and Stracke

Schedule and facilitate meetings related to information technology projects.
Project Atlas – Migration from on-premise servers and IT Infrastructure, to commercial cloud solution.
Prepare data for test execution
Log defects from testing
Integration End-to-End scenarios document

Jun. 2016 – Sep. 2016
Rhiannonmouth, Maine

Volunteer, Bergnaum-Murphy

Maintain student attendance records and other required records.
Maintain regularly scheduled office hours to advise and assist students.

Jul. 2015 – Feb. 2016
South Luisport, Kansas

IT support, Gerhold and Sons

Oversee the weekly performance of computer systems.

Professional Reference

Education

Mar. 2017

Master: Information and Communication Technology

The Borer – Mozellemouth, Iowa

Jun. 2013

Bachelor: Sound Engineering

The South Carolina University – Marcosview, Maryland

Skills

Network setup and maintenance

Experienced

General IT Support

Skillful

MS Office

Skillful

MySQL

Beginner

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Employment history

Jan. 2019 – Present
Darrinmouth, Louisiana

NETWORK ENGINEER, Grant Group

establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
provide remote support to on-site engineers and end users/customers during installation
secure network systems by establishing and enforcing policies, and defining and monitoring access

Jun. 2017 – Jul. 2017
Bayermouth, Delaware

MANAGEMENT TRAINEE, Crist-Ratke

Sets performance goals and objectives with upper management.
Monitors performance progress with management and key trainers.

Feb. 2017 – Mar. 2017
West Yongfurt, Alabama

DESKTOP SUPPORT ENGINEER, Labadie, Barton and Fay

Walk customers through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Customize desktop applications to meet user needs
Follow up with clients to ensure their systems are functional

Education

Apr. 2015

B.E: Electrical and Electronics Engineering

Southern Rempel Academy – Eufemiastad, Alaska

Nov. 2011

H.S.L.C: Computer Science

Western Boyle – Kozeytown, California

Mar. 2009

S.S.L.C: Mathematics

South Harris College – North Benton, Montana

Skills

Networking

Experienced

System Troubleshooting

Expert

Photoshop

Expert

Solarwinds

Expert

APX

Expert

MS Office

Expert

Windows Platform

Expert

IP surveillance (Installation of IP cameras, configuration, commissioning and remote management of IP cameras.)
Installations of storage devices (Cloud storage of surveillance footages, File sharing and Software backups.)
Wireless installations, configuration and commissioning (VPNs using 3G and Wi-Fi hotspots.)
IP telephony setups, configurations and commissioning, including Voice-to-mail using 3G.

Planning, designing, implementing, monitoring and troubleshooting of voice , data and internet services provided by ethio-telecom .
Fixed access services
wireless service
Enterprise and residential Costomers

Worked on all the modules of AWS,AZURE,DIGITALOCEAN.
Worked on both LINUX and WINDOWS servers.
Having good server Troubleshooting skills.
Worked on conversion of dedicated server to VPS servers.
Install, or coordinate installation of, new or modified hardware, software, or programming modules in the servers.

Providing technical support to co-workers.
Collaborating with other members of the IT team and management.
Performing necessary upgrades to the network infrastructure as needed.
Configuration and troubleshooting of Cisco Catalyst 2960 Series Switches.

Fulfills the role of IREG Testing Coordinator for a project or a group of projects.
Coordinates with operators to troubleshoot the issues faced while executing the IREG Tests for services like GSM, GPRS, CAMEL & 3G.
Manages all risks associated with IREG Testing and takes preventive measures to ensure requirements, quality and timelines are achieved.
Carrying out end-to-end activity for getting the new level and also getting it configured/Testing across PAN India for Aircel.
Conducting GSM Call tracing, Clear Codes analysis & solving customer related problems on priority.
Resolving the network related issues and timely escalation of Critical/Major issues at higher level without fail.
Hands on experience on Nokia and Huawei Tools.

Dealing with Escalated issue pending towards MNS team ( both IP/MPLS network and Transmission Network).
Created and Extended Separate VLANS on Cisco7609 Router and 3560, 3750 switches for different customers.
Working on Clarity (Operational Support System) for generating Fault Tickets, Trouble Tickets, Closing Service Orders and execution of planned events through Clarity.
Co-coordinating with a different team to solve the issue of the customer.
End-to-End troubleshooting of Transport faults, transport devices like Nortel, Fibcom.

Providing support for NIA Data centre and day to day network operations.
Responsible for the timely execution, delivery and maintenance of high impact cross functional deliverable and project. Coordinate and carry out IT operational activities.
Providing timely escalation and update to the client.
Configuring traffic flows, ACL’s, VLAN. Checking latency, load, reliability, traffic, bandwidth utilisation and packet loss through monitoring tool.
Performed password recovery of Routers and Switches.
Monitoring and maintaining the customer’s WAN which consists of more than 1200 MPLS / leased lines across India through SOLAR WINDS monitoring tool. Fault booking and coordinating with ISP and Trimax engineers in case of link or hardware failure to maximise up-time.
Configuration and troubleshooting of OSPF and BGP Routing Protocol on CISCO1921, 1841 series routers for OSPF and access policy implementation.

Provided helpdesk support of advanced networking and cloud-based services and resolved problems to the end user’s satisfaction.
Consulted with companies to assess, strategize, purchase and install IT solutions..
Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
Monitored and responded quickly and effectively to requests received through the Help Desk System and performed triage as necessary.
Install network devices.
Troubleshoot Network issues.
Support and administer firewall environments in line with IT security policy.

Administered BIG IP F5 Load Balancer, VPN, Palo Alto
Deployed and configured Cisco, Juniper, Nortel, Meraki, Aruba, Cradlepoint
Troubleshoot network issues on a daily basis
Coordinated with management and city staff in network relocations and upgrades (hardware/software, physical/logical)

Create or maintain database of Network accounts.
Maintain and administer networks and related computing environments including hardware, systems software and all configurations.
Configure, monitor, and maintain network uptime and downtime.
Ensuring the network operates securely.

Manage and support LAN and WAN Network devices
Implement approved Network changes in accordance with applicable procedures
Analyze and diagnose network problems for a variety of users
Recommend corrective solutions to be applied to network hardware or software
Perform preventative maintenance tasks
Assist other groups in troubleshooting problems that require packet analysis or performance review
Create, publish and maintain up to date and accurate Network documentation

Installation and configuration of 6500 series switches with CatOS/IOS
Responsible for build-out and network design of a new facility including:
Planning and oversight of cabling, Point-to-point links (3-T1 Multi-link), VLAN assignments, wireless installation
Configured and Troubleshot performance issues with WAN Circuits including ISDN, ATM, Frame Relay and SONET.

Planning future improvements, suggesting IT solutions to business problems
Timely solve customer Technical Issues over telephone, email & onsite location
Assess, resolve and follow up on customer inquiries
Design and implement infrastructure documentation, understanding the interaction between network clients/applications and the LAN/WAN.

Network Engineer in a 24×7 microchip manufacturing facility for a “Top-5” chip manufacturer, providing 99.99% network uptime environment.
Design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security procedures.
Designed, configured (AES/TLS 802.1x Security), and deployed new Cisco wireless equipment (4404, 5505 Wireless VPN Controller, LWAPP Access Points) with documented Cisco best practice configurations to support 802.11a/b/g/n/ protocols, RFID, SATCOM, network security, and voice over IP
Managed/installed/configured Cisco routers across MPLS network configuring BGP and VPN providing the best possible WAN solutions.
Deployed, maintained, supported and troubleshot Windows Operating Systems (2000,2003,2008)
Experience with setting, managing and troubleshooting IBM and HP hardware including blade technology.
Selectively isolating virus infected systems to reduce virus impact by maintain security policies and maintaining firewalls updated.

68dc59f6-fe95-43d9-914e-e58097411230

Andrew Smith

Professional Summary

Employment history

Education

Skills

6d464ccb-379c-4e4f-9f81-5e1140ac2293

Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

dafa04e9-affb-469a-9e14-a15d5fa625f0

Andrew Smith

Professional Summary

Employment history

Education

Languages

Skills

0112076e-2ada-4f07-af68-0f3b2ea7e5cf

Andrew Smith

Professional Summary

Employment history

Education

Projects

Relevant Courses

Personal info

Languages

Skills

750254f2-b80c-4d3f-92e2-5197db3977b6

Andrew Smith

Professional Summary

Employment history

Education

Skills

8a97dba9-0a67-4214-a236-f4392df92b98

Andrew Smith

Professional Summary

Employment history

Education

Skills

9400c116-9c5c-4903-a01d-6d1b79f28c09

Andrew Smith

Professional Summary

Employment history

Education

Skills

c8a99b70-4a93-4467-a5ab-3dfbc4709368

Andrew Smith

Professional Summary

Employment history

Languages

Skills

Education

Certifications

Personal Details Extra

61abe12d-9b6e-412f-9c1b-7ca3fe2581f1

Andrew Smith

Professional Summary

Employment history

Languages

Education

Skills

Certifications

84184ca7-c936-4c55-87fd-08c2ba998b35

Andrew Smith

Professional Summary

Employment history

Education

Skills

4c0ca2f6-d02c-4ca0-8668-acb912ce85b5

Andrew Smith

Professional Summary

Employment history

Education

Skills

01e73942-a332-4c6e-b795-f88faf8b8ed8

Andrew Smith

Professional Summary