network analyst

  • Prepared service dashboards and analysis for customer services. 
  • Highlighting opportunities for cost saving, improvements in operational performance and service enhancements.
  • Participate customer meetings with service manager for understanding customer requirements and fulfill within agreed deadline.  
  • Working as HOTO manager for new sites, Organic growth and CMDB improvement in Co-ordination with change Manager, Service Manager, service desk, STM, PM for all activity.
  • Worked in UAT team (Data analyst) for Service Now implementation. Client – BHP Billiton at Singapore

network analyst

  • Prepared SNR reports weekly on latest security threats and trends that happen around Globe.
  • Worked on phishing email analysis and if phishing activity is confirmed we block the sender domain and malicious URLs in Palo Alto and Zscaler.
  • Exposure to Qradar and Splunk SIEM tools, Qualys Vulnerability Management.
  • Knowledge on McAfee end point security, Tanium, Bitsight, Proofpoint and Zscaler tools.

network analyst

  • Developed and utilized network management tools for proactive management of the network equipment and systems in a highly distributed environment using Cisco (Routers and Switches), Juniper (SRX firewalls) and F5 (Load balancers). 
  • SME for wireless infrastructure and mentored network technicians
  • Designed, implemented and programmed hospital’s various network infrastructure like Vmware Vsphere.
  • Evaluated and utilized new network technologies, management, and analytical tools like AWS for deployment automation and providing 99.9% network up time.
  • On-call rotation (24/7) team member for the hospital

network analyst

  • Firewall management – Exposure to Panaroma and blocking of unauthorized IP addresses in Palo Alto and Juniper firewalls
  • WLC & Riverbed management – Monitoring the Cisco, Aruba controllers and Riverbed devices. Upgrade the IOS if required.
  • Incident Response – Analysed tickets escalated from L1 team to confirm the offenses generated was false positives or not
  • Did SIR documents which include detail analysis of any phishing activity from when it started till the actions and remediations we have taken to stop further suspicious activities

network analyst

  • Constantly monitor the health of AppleCare’s tools and network, and work to engage the proper teams if issues were to arise
  • Identify trends in contacts from the organization in an effort to quickly resolve any issues before they became large in scope
  • Regularly communicate and bridge the gap with support teams and tool owners to ensure long-standing issues have the needed focus to get resolved in a timely manner
  • Worked to launch a number of initiatives for AppleCare, such as TDO and iLog Feedback. Created a number of the supporting articles and tracking tools used in the early stages of these projects
  • Provide organization-wide updates on large, highly critical issues that are customer impacting
  • Regularly run conference bridges during large-scale, critical issues to ensure support teams have the needed information in a timely manner

network analyst

  • NOC related issue.
  • Part of Problem Management and Change Management For NOC Incident Management,Change Management,RFC Cycle. Complete understanding of ITIL Framework.
  • Static NAT, Network Address Translation (NAT), Port Address Translation (PAT). Creation of Overall Team/Employee Utilization Reports and improving the same. 
  • Identify, Analyze and troubleshoot the network issues. With the tickets reported, will coordinate with other application and server teams on required basis

network analyst

  •  Network cabling installation and network equipment configuration. 
  • Participating in kickoff meeting to understand the client requirement and providing the solutions.
  • Preparing the Network designs, and participating in design review calls for Microsoft client approvals.
  • Preparing the Method of procedure configuration document for device deployments and participating in review calls for client approvals.

network analyst

  • Analysis to minimize Service Credit for SLA breached instances. Notify repeated SLA breaches to management.
  • Analyzing Network issues and prepares improvement plan to overcome the issues.
  • Support global SLA and QOS related request to business owners and IT teams.
  • Responsible for reports production processes of SLA and QoS global, including production schedule, production cycle monitoring and releasing record in accordance with the delivery schedule
  • Acting as a single point of contact by supporting service managers.
  • Coordinate with network teams over planned maintenance activity to nullify customer business impact. Also, analyze chronic issues, report improvement to avoid recurrence. 
  • Work as a team representative with active participation in the development and implementation of new reporting, also enhancement of the existing service reporting.

network analyst

  •  Managed 2 SunBlade 100 servers with Perl, MySQL, and PHP for a reporting system 
  •  Worked with Excel to automagically extract data for automated reports 
  •  Developed and maintained a MySQL database to hold data for e-mail distribution 
  •  Developed graphs of a 60 day history of four vital measurement of a cellular system 
  •  Created an e-mail management system for internal distribution of vital metrics 

network analyst

  • Main responsibility is to check total configuration of a network site, that has been constructed by BT, before it goes live.
  • Need to arrange calls as a way of communication with different teams such as Project Management Team, Service delivery Team, Designer Team etc. to solve issues
  • Additionally I am responsible to communicate with Project Management team to bring a project; I have to explain and make them understand about our Standard operating procedure for AIS team
  • Give coaching to new members about our project and SOP

network analyst

  • Site’s Scream test and Logical decom of devices
  • Creation/Deletion of VIP’s in F5 Load balancer as per the request.
  • SSID Migration for wireless controllers (Aruba/Cisco) and basic troubleshooting
  • IOS upgrade for Wireless controllers (Aruba/Cisco) and Cisco 35xx, 45xx series switches. 

network analyst

  • Streamline all the device compliance parameters with Microsoft approved standards
  • Works on DHCP server for scope creations, failover configuration and deletion.
  • Update prefix-list to allow subnets
  • Upgrading the device codes as per the Microsoft standards.

network analyst

  • Incident troubleshooting under agreed SLA
  • Expertise in using Solarwinds tool, monitoring the alerts through it and taking appropriate actions based on severity
  • Handling Incident/Change/Request management based on network service requirement via standard operation procedure (SOP)
  • Liaising and logging tickets with vendors, service providers on all outages and following up with them via e-mail or phone till we get a resolution
  • Hands on experience in installing and configuring the Cisco routers, switches & Riverbed WAN optimizer. Also, upgrade the IOS of these devices whenever required
  • Expertise in ServiceNow ticketing tool.
  • Documenting the technical issues as part of knowledge database to keep track of them.

network analyst

  • Routers – Cisco (1800, 2500, 2600, 2800, 2900, 3600, 3700)
  • Switches – Cisco (2900, 3550, 3560, 3750)
  • Cisco Firewall –  Cisco (5510, 5512, 5514, 5516, 5520)
  • Checkpoint Firewall  – Checkpoint UTM-1 Edge,  VSX Extention, 4000, 12000, 13000 Appliance Firewall.
  • palo alto firewall – PA-800 Series

network analyst

  • Managing uptime of IT infrastructure services and applications by constant monitoring and troubleshooting.
  • Performing Management of Firewalls using Checkpoint Firewalls and Maintenance Centre (Provider-1), Deploying Security Policies in Checkpoint, ASA and responsible for Application issues and VPN tunnel issues
  • Perform the tasks of maintaining system and network availability and monitoring of services, Handle responsibilities of making on-going recommendations of network policies and standards
  • Handle responsibilities of managing configurations and the deployment of equipment in compliance with established technology policies
  • Initiate and lead Con-calls with management, business units, vendors, cross functional teams for all service impacting issues.
  • Solution Environment – Checkpoint Firewalls, ASA Firewall, Cisco Switches, Routers, F5 (BIG IP) and Netscaler Loadbalancer, Netscaler VPX and Cisco ACE.
  • Configuring LAN Network (Ethernet Switching, VLAN and Spanning Tree Protocols), Routing Protocols (Static, Default, RIP, OSPF, EIGRP).

network analyst

  • Deploying new Routers, firewalls, Switches for Microsoft IT Networks & off sites.
  • New VLAN deployment and Redundant WAN circuits deployment
  • Work on WAN circuit bandwidth upgrade, new WAN Link commission.
  • New Microsoft site commissioning and decommissioning
  • Technology refreshment/redesign for all EOL network hardware hosting within Microsoft/offsite campus across the globe.
  • IP database management.
  • Reserve, Activate or Delete IP in Men & Mice.

senior network analyst

  •  Supervising tier 1 agents from 3 offices (Poland, Canada, Guatemala)
  • Reviewing cases and providing guidance to Junior Network Analysts
  • Scheduling daily workloads
  • Proactive monitoring of network devices
  • Handling escalated calls from hotel guests or staff
  • Creating reports of network status for other departments of the company

network analyst

  • Maintained company servers, computers, printers, cables and other equipment
  • Developed and implemented extensive LAN designs to connect up to a large number of users on a network
  • Verify monthly billing sheets from all TOCO’s and take care of billing must be for all active sites and equipment’s only. 
  • Saved over 60 Million billing cost paid to Indus towers by analysis of existing infrastructure of 2G, 3G & 4G (FD+TD) technology. 

network analyst

  • Owner of WoW Project which includes analysis of existing OPEX and CAPEX part for upgrading existing Network. 
  • Research and analyze existing 2G and 3G infrastructure and providing cost effective solution for upgrading network to 4G (FD & TD). 
  • Preparing SCF and CRF for 2G, 3G and 4G site creation. 
  • Actively participated and monitoring of 4G SRAN reverse loading for faster benefit in OPEX savings. 
  • Have done equipment level analysis of 600+ live Indus sites physically and virtually and provided approx. 2Mn of monthly OPEX savings. 
  • Preparing MIS for SRAN rollout. 
  • Have done equipment level analysis on RF, MW, Fiber POP and Other node for OPEX savings. 

network analyst

  • Performance award in the month of june 2018
  • 2+ yrs experience in Telecom/ISP.
  • Manage network monitoring tools and backup management tools.
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies

junior network analyst

  • Answering calls from hotel guests
  • Troubleshooting connection issues
  • Documenting issues using ticketing system (Remedyforce)
  • Following escalation procedures and company policies
  • Monitoring network traffic
  • Operating on Linux servers

senior network analyst

  • Managed and documented network systems and operational procedures
  • Supervised configuration and installation of routers, switches and wireless controllers
  • Analyzed software, hardware and network systems for various transmission systems
  • Supervised Maintenance of hardware and software for networks and assisted in the installation and upgrade of servers
  • Supervised monitoring and performance of hardware and software upgrades to network servers, including operating systems and applications
  • Assisted various departments in maintaining network security and configured remote routers and firewalls
  • Responded to all client requests for technical support by phone, email and the inter-office chat service

network analyst

  • Conduct in-depth research into target information networks to identify physical network structure.
  • Author and publish reports detailing research into personnel, methods, locations, structure, and history of target information networks.
  • Perform editing and quality assurance for reports drafted by junior analysts prior to publication.
  • Develop project timelines and deliverables in accordance with customer needs and changing priorities.

network analyst

  • Configuration of radio and fiber-optic links, assisting with installation on field
  • Monitoring and configuration of network assets (watchdogs, ups, routerboard mikrotik, cambium, olt cdata, cianet, media converters)
  • Monitoring configuration of assets (Zabbix and Nagios). 
  • Support for Help Desk, Network, Firewalls, VPN access issues and Linux servers.

network analyst

  • Followed standard operating procedures in order to perform routine network changes upon management requests.
  • Manage escalated issues within SLA time frames.
  • Consistently completed the highest volume of trouble tickets, with the goal of meeting Service Level Agreements
  • Troubleshooting LAN/WAN infrastructure, including routing protocols OSPF & BGP (Enterprise level)

network analyst

  • Saved the network team time by creating a PowerShell script that would parse through several firewalls’ log files, which improved the performance on the routers and firewalls quite significantly.
  • Wrote and implemented firewall rules on Cisco routers to allow users to reach specific services and apps.
  • Ran cables from the data center to different Access Points distributed around the office floor to expand the Wi-Fi coverage.
  • Configured newly installed APs using a Cisco wireless LAN controller.
  • Kept a close eye on the status of the network devices using network performance monitors such as Cisco Prime, SolarWinds, and WhatsUp Gold.

sr. network analyst

  • Configure, install and manages the routers, switches, access points, firewalls (Cisco)
  • Virtual Servers/URLs configuration on F5 LTMs and GTMs
  • Handling issues related to F5 Virtual servers and Firewalls
  • Port Openings and packet captures on Firewall requested in tickets and on call.
  • WAN Link upgrade and Turn ups.
  • Acted as primary contact for network emergencies and issues
  • Upgraded and backups of Cisco Routers, Switches and APs

network analyst

  • Ability to improve workflow and problem-solving skills on a project
  • Updating standard operating procedures and Performing statistical analysis, determining project scope and documenting results.Company-wide IT infrastructure, Network connectivity and health utilizing Active Directory
  • Internet/MPLS, Docushare/Document Management
  • Analyzing operations, determining project scope and documenting results
  • Performed the tasks of making ongoing recommendations of network policies and standards
  • General IT operations and compliance.
  • Maintained system and network availability and monitoring of services.

network analyst

  • Assist all guest on how to connect to the wifi connection in a certain hotel.  
  • Configure and troubleshoot WiFi connection in multiple hotels worldwide.
  • Maintain the smooth connection of internet towards Hotel’s guest and employees.
  • provide the highest level of quality service possible to campus community.

network analyst

  • Hardware and software installation.
  • Analyze, diagnose and resolve issues related to Laptops, work stations, printers, and fax machines.
  • Track all calls via electronic tracking systems and perform system analysis.
  • Perform quality assurance tests on all modifications and software releases.
  • Research and develop root cause analysis for solving complex business related issues.
  • Write and revise documentations for new processes/procedures.
  • Ensure Service Level Agreement(s) (SLA’s) are enforced.