During my time with Disney I have worked in an attractions’ hostess role. During my first year, I would resolve guest complaints or answer guests’ questions to the best of my ability, or I would refer them to the proper location that could assist them. I provided assistance to guests’ entering and exiting coveted Disney attractions, and directed them to seats. In May of 2018 I moved locations when I went full time with the company. From February of 2019 onward, I was promoted to trainer of my attraction where I took on many new tasks. I trained and instructed employees in job duties or company policies. Evaluated employees’ job performance and conformance to regulations and recommend appropriate personnel action. Interpreted and communicated work procedures and company policies to staff. And updated procedures, policies, and standards. In May of 2019 I was promoted to relief coordinator for my attraction where I took on the responsibilities of an assistant manager. I provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Discussed job performance problems with employees to identify causes and issues and to work on resolving problems. Resolved guest complaints or answered guests’ questions regarding policies and procedures. Made recommendations to management concerning such issues as staffing decisions or procedural changes. Consulted with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Participated in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. And arranged for necessary maintenance or repair work. 

I was a private nanny for a family for eight months. I met regularly with the parents to discuss children’s activities and development. I organized and conducted age appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates. I supervised and assisted with homework. Performed housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. And helped prepare and serve nutritionally balanced meals and snacks for the children. 

I worked as a customer service representative at Kohls’ department stores. In this position I conferred with customers by telephone or in person to provide information about products or services and obtained details of complaints. I collected payments on customer accounts. Helped resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. I also helped rearrange the store monthly for the new merchandise. I obtained plans from display designers and discussed their implementation with supervisors. I dressed mannequins for displays. And placed prices or descriptive signs on backdrops, fixtures, merchandise, and/or floor. 

As a client stylist at Lane Bryant, I assisted customers’ in attempts to find their desired fashion styles. Resolved customers’ service complaints by performing activities such as exchanging merchandise and refunding money. Resolved customer complaints or answering customers’ questions regarding policies and procedures. I also took part in sorting the freight and putting out the merchandise. I changed/rotated window displays, interior display areas, and signage to reflect changes in inventory and/or promotions. Arranged properties, furniture, merchandise, backdrops, or other accessories as shown in prepared sketches. Dressed mannequins for displays. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Planned commercial displays to entice and appeal to customers. 

In the first six months of my college program internship I worked in food and beverage where I performed many duties. I served food, beverages, or desserts to guests. Prepares bills for food using cash registers and accept payment and/or making change. Cooked food or prepared food items using standard formulas and/or directions. Maintained sanitation, health, and safety standards in work areas. Verify that prepared food meets requirements for quality and quantity. Cook and package batches of food, such as hamburgers and fried chicken. Operate large-volume cooking equipment such as grills and deep fryers. And take food and drink orders and receive payment from customers. 

 

The latter six months I spent working in attractions where I provided assistance to patrons entering or exiting rides. Provided information about facilities, entertainment options, and rules and regulations. Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons. Keep informed of shut-down and emergency evacuation procedures. 

As a part time key holder at Lane Bryant I took part in all duties involved in leadership and being a style expert. I helped organize the floor for the month merchandise plan to display new inventory. Changed and rotated window displays, interior display areas, and signage to reflect changes in inventory or promotion. Dressed mannequins for displays. Placed prices or descriptive signs on backdrops, fixtures, merchandise or floor. Took photographs of displays or signage. I also helped manage the store and resolve customer complaints or answered customer’s questions regarding policies and procedures. Implemented corporate policies and procedures, and service standards in conjunction with management. Participated in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. Monitor inventory levels and requisition or purchase supplies as needed. Planned layouts of stockrooms and other storage areas, considering size weight, or related factors pertaining to items stored.