4a47a232-f8b7-45db-a348-491da2985cb1

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Experienced  professional seeking an opportunity to advance my career within a growing, employee-focused organization.  Over 15 years of success in the healthcare and customer service fields.  Advanced person to person skills, adept at using several programs such as Health – e – Net, Amazing Charts etc.  Expert in assisting healthcare professionals in an office or hospital setting .

Employment history

Medical Secretary, Hoppe, Deckow and Nienow. East Bernadine, Texas
Aug. 2013 – Present
  • Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
  • Greet and log in patients arriving at office.
  • Schedule appointments for patients.
  • Keep financial records and  perform other bookkeeping duties, such as handling credit & collections and mailing monthly statements to patients.
  • Prepare reports for the physician and his assistants.

Emergency Department Receptionist, Crona, Kutch and Beier. Purdyside, Massachusetts
Sep. 2000 – Jan. 2006
  • Greet patients as they arrive to the emergency department and notify staff of arrival.
  • Work closely with emergency department staff and ambulance personnel to collect patient demographics and accurate insurance information.
  • Create charts and register patients into the department.
  • File charts, answer telephones & keep detailed patient logs.
  • Perform bedside registration.
  • Cover switchboard operator duties for lunch / restroom breaks .
  • Float to other departments such as X-RAY and Outpatient registration as needed.

Education

West Renner College, Greenshire, New York
High School Diploma, May. 2000

Skills

Excellent person to person skills

Clear communication

Organizational skills

Positive attitude

Time management

Willingness to learn

45d7d97f-f894-43b1-9d3a-af926a3633ef

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service dedicated to meeting and exceeding expectations at every interaction.  Ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every conversation. 
Actively seeking a customer service director role where I can utilize my knowledge and experience to add immediate value to an organization.  

Employment history

Oct. 2015 – May. 2016
Mohamedfurt, New Hampshire
MEDICAL SECRETARY, Zboncak-Grady

  • Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
  • Compile and record medical  charts, reports, and correspondence.
  • Answer telephone and direct calls to appropriate staff.
  • Receive and route messages and documents such as laboratory results to appropriate staff.
  • Interview patients in order to complete documents, case histories, and forms such as intake and healthcare forms.
  • Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.

Dec. 2013 – Aug. 2014
East Santiago, Pennsylvania
DOMESTIC HELPER- PRIMARY CHILDCARE, Baumbach, Gerhold and Volkman

  • Maintain a safe play environment.
  • Communicate with child’s parents about daily activities, behaviors, and related issues.
  • Preparing food and serving meals and refreshments for the family.
  • Help the child with homework and school work.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Accompany child to and from school, on outings, and to medical appointments.

Sep. 2007 – Dec. 2007
Schroederchester, West Virginia
ONLINE CARD DEALER, Stiedemann, Walker and Rosenbaum

  • Check to ensure that all players have placed bets before play begins.
  • Deal baccarat card game through online bettors.
  • Start and control games and gaming equipment , and announce winning numbers.
  • Answer questions about game rules and casino policies.
  • Work as part of a team of dealers in games such as baccarat.

Mar. 2006 – Jun. 2006
Leebury, New Mexico
CASHIER- COUNTER CREW, Hintz, Fadel and Murazik

  • Maintain sanitation, health, and safety standards in work areas.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Serve orders to customers at windows, counters, or tables.

Education

Sep. 2008
CAREGIVER COURSE

  • South New Mexico Institute – New Colemanside, Nevada

Dec. 2007
Associate of Science: MIDWIFERY

  • Western Hackett – New Cliftonton, Tennessee

Skills

COMPUTER SKILLS
Experienced

COMMUNICATION
Experienced

CUSTOMER SERVICE
Expert

medical secretary

  • Front desk administration.
  • Answering patients phone calls.
  • Greeting patients and maintaining relationships with sales representatives, pharmacies, patients and their families. 

medical secretary

  • Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
  • Keep financial records and  perform other bookkeeping duties, such as handling credit & collections and mailing monthly statements to patients.
  • Prepare reports for the physician and his assistants.
  • Debt collecting; contacting patients re: outstanding accounts.

medical secretary

  • Currently working for 18 doctors. Looking after bookings, payments, referrals, list goes on. 
  • Referrals: I manage the referrals for the whole building of Prof Unit. This includes receiving referrals from doctors and booking the patients in. May also include contacting GP and advising them of doctor specialities. 
  • Use of Zedmed and Outlook. (Medicare + Eclipse) 
  • Outpatient/inpatient billings

medical secretary/patient registration

  • Organized patient documentation and entered their information into the hospital database
  • Checked patients into the clinic and ER
  • Collected payments from patients 
  • Answered phones and made appointments for the clinic
  • Checked patient insurance and set up their billing

medical secretary

  • Responsible for listening to and transcribing discharge summary, medical certificates, and other records.
  • Part-time front desk and receptionist during personnel shortage.
  • Attending phone calls and managing radiology patients.
  • Transcribe Radiology (Ultrasound, CT, and MRI) reports.

medical secretary

  • Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
  • Compile and record medical  charts, reports, and correspondence.
  • Answer telephone and direct calls to appropriate staff.
  • Receive and route messages and documents such as laboratory results to appropriate staff.
  • Interview patients in order to complete documents, case histories, and forms such as intake and healthcare forms.
  • Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.

medical secretary

  • Assist patients with check-in and return visits
  • Travel with doctor to satellite office
  • Assist nurses with various duties 
  • Work alongside doctors to provide better patient experience 

medical secretary

  • Handle phone calls and take messages 
  • Schedule patient appointments and surgeries, and send appointment reminders and follow-ups via calls or emails 
  • Process patient billing and medical insurance claims 
  • Assist the physician during the medical procedures
  • Preparation of the instruments to be used by the physician
  • Take the doctor’s order and monitoring of patients

medical secretary/assistant

  • Reception, telephone, general housekeeping and duties pertaining to the medical organisation in the practice. 
  • Working with Theatre Manager to organise theatre list for upcoming surgeries.
  • Liaising with Nursing, Doctors, Patients, Executive and Administrative Staff.
  • scheduling in office procedures 

medical secretary

  • scheduling patients
  • taking messages and routing them to nurses/physicians
  • checking in patients
  • collecting co-pays
  • faxing
  • scanning documents in to patients charts
  • checking out patients

medical secretary

  • Welcoming and greeting all patients and visitors, in person or over the phone
  • Answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the reception area clean and organized
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders
  • Updating patient records
  • Office management and organization procedures
  • Managing office supplies and reporting shortages.

medical secretary

  • Medical Administration Clerk, Theatre Clerk, Ward Clerk and Executive Assistant to CEO.
  • Data entry of patient information. 
  • Accounts receivable.
  • Front reception processing of Admissions and discharges.
  • Switchboard.
  • Duties pertaining to assisting CEO.
  • Working with NUM as Wark Clerk for North Wing.

medical secretary

  • Completed general office duties; restocked stationary, forms.
  • Order of pathology request forms.
  • Medical typing; Typing of all patient consultations, procedures and medical legal documents.
  • Posting of completed medical letters.

medical secretary

  • Interview Patients in order to complete documents, case histories and forms
  • Maintain Medical Records
  • Perform Various Clerical and administrative functions such as ordering and maintaining an inventory of supplies
  • Preparing medical report
  • Assisting patients in their medical check-up

medical secretary

  • Managed and run all clinics at the Nedlands and Midland consulting rooms.
  • Completion of all additional job requests from Surgeon such as follow up on patient results, move patient surgeries to different dates, arrange consulting lists due to meetings, send out surgery information to patients.
  • Restock consulting room of procedure information booklets, pathology request forms, physiotherapy forms.
  • After consultations; Change bed sheets, general tidy of consulting room. 

medical secretary / medical records

  • Eligibility and insurance verification
  • Obtain referrals
  • Triage phone calls 
  • Linked patient results to their medical records.

medical secretary

  • Interview patients to complete documents, case histories, or forms, such as intake forms. 
  • Compile, copy, sort, and file records of office activities,transactions, and other activities.
  • Process and prepare documents, such government forms: Travel Expense Reimbursement, Disbursement Voucher, Request and Issue Slip, Purchase Request and the likes.
  • Organised patient paperwork for consultations and surgery.

medical secretary

  • Arranged all client bookings for consultations.
  • Manage of incoming and outing telephone calls.
  • Manage of the accounts and banking; receipting of cheques, eftpos, cash.
  • Settling daily banking after every consultation day.
  • Organised all procedure bookings; providing all patients with required information, sending the patient details and surgery information to the allocated Hospital and Anaesthetist.
  • Managed incoming and outgoing emails.
  • Managed incoming mail and distributed to correct areas.

medical secretary

  • Greeting patients and answering phone calls and patient enquiries
  • Maintain and manage patient records
  • Maintaining all stock and office supplies and equipment 
  • ensuring that the reception area and waiting room is well maintained, neat and clean

medical secretary

  • Attend meetings to record minutes called by other units or departments.
  • Compile and transcribe  minutes of meetings of the Medical Division.
  • Schedule and confirm appointments for clients, Division/Unit/Section Heads and the Medical Center Chief.
  • Coordinate conferences, meetings, or appointments.
  • Maintain and update filing.
  • Communicate with clients, employees, and other individuals to answer questions, disseminate or explain information. 
  • Open, sort, and route incoming mail/communication, answer correspondence, and prepare outgoing mail/communication.

medical secretary

  • Scheduled, rescheduled, confirmed and canceled patient appointments
  • Coordinated care with referrals to other providers and/or scheduled outside services for patients
  • Reviewed past due orders and scheduled appropriately
  • Preauthorized radiology/cardiac testing through appropriate insurance if required
  • Created and maintained charts, filed, faxed/mailed record requested by outside offices/patients
  • Maintained and processed physician electronic orders and daily schedules 

medical secretary

  •  Compiled and recorded medical charts and reports. 
  •  Assisted Physician in an examination such as getting Fetal Heart Tone, Pap’s smear and Internal Examination 
  •  Performed bookkeeping duties such as credits and collections, preparing and sending financial statements and bills and keeping financial records 
  • Reception, telephone, banking and duties pertaining to the medical organisation in the practice.  Typing and filing of medical reports and general correspondence.  Accounts and billing.

medical secretary

  • Accessioning specimen samples, preparing them for the gross examination.
  • Transcribing notes from the gross examination.
  • Transcribing autopsy reports.
  • Taking minutes for the monthly meetings and transcribing them for office logs.
  • Answering phones and filing.

medical secretary

  • Reception, telephone, banking and duties pertaining to the medical organisation in the practice.  Typing and filing of medical reports and general correspondence.  Accounts and billing. 
  • Reception, telephone, banking and duties pertaining to the medical organisation in the practice.  Typing of medical reports and delivering reports to local Doctors. 
  • Providing full secretarial support to the medical departments consists of 22 admin secretaries by utilizing superior organizational and planning skills.
  • Establish group objectives and operational criteria for the administratives secretaries.

medical secretary

  • Maintain communication between management departments, medical staff, and department heads by attending committees meetings and coordinating interdepartmental functioning.
  • Conduct administrative staff interviews of recruitment and training of personnel.
  • Prepare meetings agenda items and send an e-calendar invite for all the steakholders.
  • Record and edit the minutes of meetings and distribute to appropriate members with following up the actions.
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
  • Establish work schedules and assignments for admin staff, according to workload, space deem necessary.
  • Develop and maintain computerized record management systems to store and process data such as physicians Manpower Matrix activities and ZBB to produce reports.

medical secretary

  • Coordinate with other professionals, such as Surgeons, OB-GYN, and Pediatric Doctors, to ensure job success.
  • Inform physician of patient’s condition.
  • Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
  • Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

medical secretary

  • Help physicians examine and treat patients, handing them instruments or materials.
  • Verify insurances, referrals for specialist.
  • File charts, organize all current notes.
  • Provides historical reference by developing and utilizing filing and retrieval systems; maintaining client’s records; recording meeting discussions.

medical secretary

  • Generates revenues by completing direct client and third-party billing/ accounts payable; monitoring accounts receivables; initiating collection calls and reminders.
  • Maintains official receipt and forward necessary documents for government transactions
  • Secures information by completing database back-ups.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled client and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans, etc.
  • Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
  • Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.