1b71d0e6-ade7-4fef-8976-bdc235771f58

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Outgoing  lead server and bartender with a creative flair offering 17 years of experience in all FOH positions.  Advanced knowledge of POS systems, inventory management, bar equipment usage and maintenance, and advanced cocktail recipes.  High energy, reliable, professional with strong customer service skills and keen attention to detail, dedicated to providing exceptional customer service at every interaction.

Employment history

Lead Server, Rau and Sons. Kochchester, Maine
Feb. 2020 – Present
  • Daily input of due back tips and tip out for in house staff with Excel. 
  • Writing order checks and imputing out going check information using QuickBooks.
  • Bi weekly payroll for in house staff.
  • Ordering BOH necessities on a weekly basis to ensure a productive work environment.
  • Creating a biweekly work schedule for servers, covering unexpected shifts, and ensuring appropriate staff for our cabaret show.
  • Greeting guest with a warmth, show information, and daily menu knowledge in a timely fashion.
  • Preparing guest’s checks with proper discounts, correct items ordered, answering any questions and handling all cash and credit card payments.
   

Lead bartender, Wintheiser-Johns. Port Hunterville, Washington
Mar. 2015 – Apr. 2015
  • Intense one month mixology course taught by Salvatore Calabrese, with on going education through out the time I was with Bound.
  • Being a part of the opening team for The Cromwell hotel and Bound bar allowed me to help create beer, wine and spirit lists as well as craft cocktail menus. 
  • Scheduled once a month tastings and educational classes for all Bound staff.
  • Pre batching, creating syrups, foams and cream.
  • maintaining a clean, well kept work space with appropriate tools, garnishes and mixers. 

Education

Northern Friesen Institute, Port Jordanfort, Nevada
Cosmetologist, Cosmetology, Apr. 2006

Skills

Communication

Time Management

Organization

Excel

Leadership

a54c951a-2c9e-48cc-8baf-a73e5c15068f

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Seeking a healthy, productive work environment that a career can be built out of. I believe that if you’re doing something without a greater goal in mind you’re wasting time. I feel as though with Pure Penn I’m in a industry that others would dream of. For me to have a chance to be apart of something greater than myself by providing the highest quality products to help save people’s lives  I would be very grateful to wake up and go to work knowing what the products I package are used for. Having great ambition and pride for work should be a top priorities in your employees.I have both qualities and a lot more that makes me a great employee and I can only have hope that you’re willing to believe in me as much  as I believe in myself. 

Employment history

Commercial roofer, Moen, Barton and Bednar. Demetriaborough, New York
Mar. 2018 – Jun. 2018
Cook’s was a family owned contractor company providing landscaping, in/out house renovations, commercial roofing with a variety of side work we also could do. 
Responsibilities:
• Commercial roofing 
I did every step to redoing a roofs. 
Help keep the worksite clean. 
Spray foam, metal, and rubber flexion.
Worked with chemicals that could give 
you cancer and or do damage to your respiratory.
•House renovation 
Bathrooms
Basements
Painting 
•landscaping
Cut grass
Weed eat
Trim bushes
Retaining wall
Tree service 
Flowerbed care 

Lead server, Will, Pollich and Leannon. Goldnertown, Rhode Island
Mar. 2018 – Apr. 2018
Responsibilities:
•Bar set up at 8:00
•Opening up server station
•Train new staff members. 
•Worked not only the clubhouse but also 
The Crystal Room, The Tavern and served at the  Pool. 
• Close bar and checked everyone’s tips and tip outs 

Sales Manager Internship/ Sales Rep, Greenfelder Inc. Lake Wallace, Utah
Sep. 2017 – Nov. 2017
As a Sales Rep responsibilities: 
•Search for big events in Pittsburgh. 
•Set up a booth with information and other activities for people coming to events
•Play prize winning games
•Give the event goers a How To on working our app and what service we provide within Pittsburgh. 
Sales Manager responsibilities:
•Finding better ways to interact with the community 
•Event Coordinating
• visiting booths to help out our Reps 

Education

The Hagenes University, Mauriceberg, Georgia
High School Diploma, Sport Management

Skills

Organization
Experienced

Persistence
Experienced

Flexibility
Skillful

Troubleshooting
Skillful

Teamwork
Experienced

lead server

  • All Server duties and aspects of customer service in a fast paced restaurant. 

lead server/ server manager

  • Food and drink ordering followed by customer presentation 
  • Beverage preparation 
  • Guiding customers with food menu and drink menu knowledge 
  • New employee trainer to facilitate proper and efficient practices 

lead server

  • Describe and recommend adult beverages to customers. Emphasis on craft beers.
  • Opening/Closing and cash handling duties.
  • Trained new Servers.
  • Established an abundant clientele by being friendly, polite and professional; anticipating and catering to the wants and needs of guests in a courteous and timely manner.

lead server

  • Daily input of due back tips and tip out for in house staff with Excel. 
  • Writing order checks and imputing out going check information using QuickBooks.
  • Bi weekly payroll for in house staff.
  • Ordering BOH necessities on a weekly basis to ensure a productive work environment.
  • Creating a biweekly work schedule for servers, covering unexpected shifts, and ensuring appropriate staff for our cabaret show.
  • Greeting guest with a warmth, show information, and daily menu knowledge in a timely fashion.
  • Preparing guest’s checks with proper discounts, correct items ordered, answering any questions and handling all cash and credit card payments.

lead server

  • Supervised servers on my shift to ensure smooth dining operations.
  • Ensured servers follow proper uniform codes.
  • Conducted service training for newly hired servers.
  • Greeted and seated customers in a friendly manner.
  • Addressed customers queries about menu selections.
  • Cleared and cleaned tables for next meals.
  • Obtained lead position within a year by working hard and proving myself reliable.

lead server

  • Greet guests and ensure they have great meal
  • Take orders and input them into Aloha noting any allergies or modifications
  • Collect payments from customers and itemize meal costs
  • Serve food and beverages to customers while offering recommendations and providing stellar service

lead server

  • Independently managing separate dining kiosk; performing opening and closing procedures and trusted with cash handling duties.
  • Fast, efficient and positive costumer service at all times
  • Helped patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions.
  • Trained new employees on specific rules, regulations and guidelines.

lead server

  • Greeting customers and giving a consistent guest experience. 
  • Knowledge of all aspects of the menu including specials and drinks
  • Serve food, beverages, or desserts to customers in a timely manner
  • Organize and create a plan for different closing duties; delegate and perform these duties

lead server

  • Accommodated guests with a pleasant dining experience with an emphasis on fast and hospitable service 
  • Communicated with customers regarding things such as order placement and dining experience feedback 
  • Cleaned and organized dining, waiting, and kitchen areas 
  • Arranged tables and decorations upon special event requests 
  • Confirmed and punched in special dining orders pertaining to preference and allergies.

lead server

  • Train, and supervise new 
  • Prepare checks that itemize and total meal costs and sales taxes.food and beverage service staff.
  • placed to go orders/ Uber Eats orders. 
  • In charge of deep cleaning once every week. 

lead server

  • Responsible for training new hires. 
  • Fully knowledgable of the menu.
  • Oversaw dining hall cleanliness and safety.
  • Cleared and cleaned tables between lunch and dinner shifts.
  • Step up as manager when needed. 
  • Ensured optimal service quality. 
  • informed guest of family history when asked. 

lead server

  • Strong leadership, communication and problem-solving skills. 
  • Develop the ability to work quickly and calmly in a high-pressure environment.
  • Able to remember the needs of my customers in order to communicate these desires clearly to the cooking staff.
  • All server duties related to fast paced restaurant work including training and cash handling.

lead server

  • Serving food and beverages at the tables
  • Making the floor plan for the day
  • Counting the cash outs and closing the restaurant 
  • Dealing with guests and making sure they are happy

lead server

  • Achieved impressive customer satisfaction ratings and reviews.
  • Managed the sales floor.
  • Implemented new organizational tactics.
  • Boosted profits with upselling expertise.
  • Compiled data for price purposes.
  • Engaged customers 
  • Helped establish good teamwork practices.

lead server

  • Answered guest queries regarding menu selections.
  • Coordinated with kitchen staff regarding wait times and menu item availability.
  • Maintained all applicable food sanitation and safety standards.
  • Motivated servers to ensure optimal service quality

lead server

  • Managed servers to ensure smooth dining operations on a daily basis.
  • Prepared and updated daily server work schedules.
  • Enforced server uniform and attendance policies.
  • Led training sessions for new servers.
  • Reported all dangerous and improper situations promptly to management.
  • Assisted with greeting and seating guests as needed.
  • Assisted in applicant screening and new server training.

lead server

  • Provide quality service in high-pressure situations.
  • Promote targeted menu items to accomplish sales goals.
  • Resolve complaints to promote a positive customer experience.
  • Manage server activities ensuring proper execution of shift responsibilities.

lead server

  • Lead shift supervisor for operations; ensuring proper procedures are maintained and implemented.
  • Maintain customer relationship by following up on orders and taking necessary corrective action when error may occur.
  • Follow food and safety regulations set by the Ohio Department of Health.
  • Train new team members processes and ensure company’s culture is an integral component within training. 

lead server

  • Prepare or serve menu items, such as salads and desserts.
  • Developed, implemented and managed business plans to promoteprofitable food and beverage sales.
  • Oversaw food sanitation and quality control of food products.
  • Trained, motivated, supervised and evaluated employees

lead server

  • Created content for weekly server focus point board.
  • Trained new servers in procedures and standards.
  • Guided and instructed server department throughout shifts as an extension of management.
  • Mastered descriptive speils and upselling techniques.
  • Increased efficiency through consolidation and multitasking skills while maintaining accuracy.

lead server

  • All Lead and Head Server duties.
  •  Wine and beer knowledge. 
  • P.O.S. and tablet efficient.
  •  Taught new hires. 
  • Food expertise from description to table. 

lead server/trainer

  • Managed check outs at the end of the shift for the servers and bartenders.
  • Train new floor staff on guest service expectations, safety procedures, restaurant protocols, proper food handling.
  • Monitor dining room for optimal guest experience.
  • Work with individual servers to improve performance from time management, or increasing food and beverage sales. 
  • Answer guest concerns and resolve issues efficiently. 
  • Manage closing duties, restocking of items and proper set up of the restaurant.
  • Maintain scheduling and event calendars for our food/beer/and wine dinners.

lead server

  • Interpersonal and team building skills with an aptitude for building a relationship with a diverse range of customers and colleagues
  • Count money and prepare bank deposit
  • Investigate and resolve customer complaints regarding food quality, service, and accommodations 
  • Multitask while remaining professional and courteous in fast-paced environment 
  • Ability to listen, communicate, and to relate to others on a personal or professional level

lead server/ bartender

  • Hostessing, greeting and seating customers including informing them on daily specials
  • Familiar with breakfast, lunch, and dinner services, along with banquets and events
  • Consistently serving tables by providing a friendly and enjoyable dining experience
  • Taking correct orders and being available for customers wants/ needs while having knowledge of the menu and ingredients
  • Preforming in between customer duties including side work, bussing tables, keeping bar or service ally clean and stocked, answering phone calls, and to-go orders
  • Mix, pour and serve drinks for bar customers and all waitstaff

lead server/cashier

  • Multi-task in a fast pace environment 
  • Receive, order and deliver food orders 
  • Assist management in employee scheduling
  • Assist management with interviewing qualified candidates
  • Train new hires to restaurant standards