it technician (attachment)

  •  To assist all our users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • To maintain a first class level of customer service ensuring that all users are treated efficiently and in an appropriate manner.

it technician

  • Software troubleshooting on windows computers and laptops
  • Installation of operating systems such as Windows Vista, 7, 8, 10, MS Office packages & other requested third party software
  • Remote support 
  • Issue company invoices through the online client management system

it technician

  • Installation of applications, operating systems and performing upgrades to required software.
  • Server Installation and administration
  • Print solutions deployment and management  
  •  Network and server based printer configurations     
  • IT help desk services
  • Network connectivity problems Troubleshooting and availing solutions 
  • Computer/printer repair and maintenance

it technician

  • Responsible for the deployment of new employee laptops/computers.
  • Helped configure and maintain Cisco Meraki networks, as well as Verkada camera systems.  
  • Diagnosed and resolved internal hardware/software issues in a timely manner.
  • Created technical documentation of common issues and resolution methods. 
  • Generated Basic SQL querries for the reporting department when needed. 

it technician

  • Installing Operating systems and Confronting File missing Errors
  • Trouble Shooting Hardware
  • Outlook Errors and Creating mail accounts in outlook
  • Hosting Sites and Assigning Security for users
  • Installing the driver of printer and configuring Network printer

it technician (on call)

  • Conversed with customers to determine details of equipment problems.
  • Reinstallation of software programs or adjustment of settings on existing software to fix machine malfunctions/errors.
  • Software troubleshooting on windows computers and laptopsInstallation of operating systems such as Windows Vista, 7, 8, 10, MS Office packages & other requested third party software
  • Antivirus, formatting, data recovery, password recovery, system restorations
  • Internet configuration, broadband / Wi-Fi configuration & troubleshooting
  • Remote support
  • Issued company invoices through the online client management system

it technician

  •  Performed initial client assessment and analysis to begin research process. 
  • Deploy software updates through SCCM, using reporting and analysis functionalities.
  • Maintain Knowledge base to facilitate prompt resolution of incidents.
  • Liaise with Tier 1 & Tier 3 teams, Vendors and Suppliers.
  • Provide Technical documentation.

it technician

  • SAGE Pastel Administration 
  • Assisted clients with technical issues, troubleshooting, installation and configuration
  • Installed, changed and removed hardware in various desktop and service hub configurations
  • Interacted with users to support software and hardware transitions 

it technician

  • Directly end-user support.
  • ERP & AD user management.
  • Asset management & monitoring EOL assets and software.
  • Remote support to others sites in the domain.
  • Manage user’s internet access.
  • Software deployment.

it technician

  • Networking (installs and/or network maintenance)
  • Web development 
  • Remote assistance 
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.puter viruses to determine when to update virus protection systems.

it technician

  • Assist employees via telephone, email, helpdesk tickets, and in-person requests 
  • Assist users with backing up computer data on network file shares or external media 
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management 
  • Creating and supporting user accounts & maintenance 
  • Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment 
  • Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems 

it technician

  • Monitor/Troubleshoot Property Two-Way System 
  • Create Incidents/Tickets with Vendor to assist out of scope issues 
  • Provide Admins/Students with technical assistance related to training courses 
  • MemberWeb Support – used by properties for Revenue Management 
  • Modify Rate Plans and Rate Codes, Update Occupancy/Allocation of rooms in MemberWeb 

it technician

  • Formatting laptop and desktop
  • Basic troubleshooting
  • Assembling PC
  • Install updated software, and programs

it technician

  • Set up and troubleshoot hardware peripherals and software such as printers, Windows, and network connectivity
  • Set up LAN connectivity within the company to share files and ERP software between showroom and warehouse to determine stocks and increase productivity
  • Ensured the timely resolution of issues by tracking and monitoring the received requests for technical support
  • Responded to telephone calls, emails and help desk requests for technical support
  • Assisted in posting invoices and lpo, and assisted in maintaining financial records
  • Assisted in increasing customer base and also maintaining customer relationships

it technician

  •  Linked computers to network and peripheral equipment, including printers and scanners.
  • Configured internet,devices and software to set up work stations.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Setup, installed and configured computers in various business locations to support operations and reporting. 

it technician

  • Managed network traffic through different modems, routers, and switches
  • Administrated DNS and DHCP servers to configure devices on corporate domains
  • Used Remedy and ServiceNow ticketing software to deliver efficient and timely service
  • Routed and monitored TCP/IP traffic

junior it technician

  • Troubleshoot all technology issues 
  • Maintain log and/or list of required repairs and maintenance 
  • Make recommendations about purchase of technology resources 
  • Research current and potential resources and services 
  • Provide network access to all staff and students 
  • Install work stations 
  • Connect and set up hardware 

it technician

  • Administration: Integration of computer images into new computers. Managed a database of several different models of software images in addition to manual creation of a few computer images.
  • Logistics: Management of in-house store of computer hardware
  • External works: Contracted to do computer hardware setups in office buildings and hospitals. Contracted for server setups in Keppel for a short time.
  • Trained part-time hires on administrative matters and computer image integrations.

senior it technician

  • Support end-users, diagnostic, repair and desktop maintenance for the users
  • Diagnosed problems with desktop and peripheral machines by applying technical knowledge and troubleshooting skills
  • Performed evaluations of equipment performance to optimize productivity
  • Installed new systems and parts with efficient approach
  • Repaired components, systems and machines to control costs 

it technician

  • Managed all computer software and network related issues. Provided on-site computer repair, network setup and maintenance, software installations, server upkeep, and general computer technician functions.
  • Ran Symantec Exec Backup
  • Produced user reports via Barracuda software to white list or black list senders and domains
  • Thoroughly managed Windows Servers (2003, 2012, and 2012 R2)

it technician

  • Analyzed laptop and desktop computers to determine local problems, as well as planning the most effective solution 
  • Ordered replacement hardware, assuring compliance with specifications and product requirements
  • Replaced or repaired faulty hardware
  • Cleaned computers infected with various types of malware from simple adware, trojans, bitcoin miners, and more
  • Performed lost data retrieval from devices that were corrupted by anything, including electrical or water damage
  • Assessed current or future customer needs and priorities to assure the customer was working efficiently
  • Network, email (primarily Outlook), and printer troubleshooting; as well as problem solving in those fields

it technician

  • Provide customer service and initial troubleshooting.
  • Design and install midsize office networks.
  • Build and repair computers and networking equipment.
  • Operate and maintain a ticket based system

it technician

  • Installation and termination of low voltage telecommunication and network cabling, Backbone and horizontal
  • Including but not limited to: Cat 3/5/5E/6/6E/6E+, Coaxial, Fiber Optic, VGA, 25+ pair, Cross Connecting
  • Installation of network racks, and applicable hardware such as: Switches, Patch Panels, UPS
  • Specific terminations, testing and labeling
  • Installation of monitors, PC’s, Phones (analog and VOIP), televisions, wireless access points, IDF’s, Sound Masking
  • Some basic electrical
  • Operation of fork/boom/scissor lifts

senior it technician

  • Complete day to day help desk tasks; take phone calls, answer emails, and assist end users with Windows 7 and 10, as well as Microsoft Office and EHR systems
  • Assist in implementation of VMWare solutions
  • Manage Shoretel IP phone system
  • Manage Acronis imaging server and keep all new model machines up to date with newest software versions and drivers on image server
  • Image, manage, and maintain new user laptops, desktops, and install hardware/software needed on machines.

it technician

  • Creation of accounts within the business to ensure that sales reps and any relevant staff have the access they need to emails, software and networks.
  • Ensure that the equipment in the office space was in working order and repairs if necessary.
  • Creation of a Data Back Up plans to ensure that no data is lost.
  • Creations of websites or applications to assist both the higher ends of the business and the sales reps
  • Constant redesigning and updating of the current United Solar Energy Website
  • Was in charge of the Social Media marketing of Facebook and Instagram.

it technician

  • Assist student, faculty and staff with a wide array of IT needs over the phone and in person
  • Troubleshoot and maintain lab computers 
  • Navigate lecture room issues 
  • Set up AV equipment for events 
  • Compose training documents for new employees 

it technician

  • provide technical support either by phone, remote access or site visits as needed 
  •  Develop and maintain local networks in ways that optimize performance  
  • Check and fix any computer hardware or software issues and ensure their best functionality
  • determine the best solution based on the issue and details provided by customers
  • follow-up and update  customer status and information

it technician

  • Adding printers to the network, migrating operating systems, installing and activating Microsoft office 
  •  Resetting password, unlocking users accounts and creating users email accounts 
  •  Basic knowledge around the active directory, adding users to AD and creating users profile 
  •  Diagnose, troubleshoot, and resolve hardware, software and any other system problems 
  •  Familiar with patch paneling, creating network cables and adding new computers to the domain
  •  Keeping systems update in terms of hardware and software. 
  •  Diagnose, troubleshoot, and resolve hardware, software and any other system problems 

it technician

  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems and information specifications.
  • Working on multiple computers at once to update system for a urgent project.
  • Setup new,repaired desktop,laptop,all IT devices include printers,modem,routers 
  • Setup networking enviroment at customers site eg:Streamyx installation ,LAN at customer site 

it technician

  • Maintaining the network service
  • Installing hardware for computers (graphic cards, RAMs, Processors etc…)
  • Installing software (Eclipse, Autocad, Visual Basic etc …)
  • Printing service for thesis students