it technical support

  • Remove malware, ransomware and other threat from laptop and desktop system.
  • Resolving End users request ticket and incident report.
  • Assess end user in their inquiries.
  • Creating knowledge base documentation for incident report.   

it technical support

  • IT Field Support assigned in Maynilad Water Service Inc.
  • Installation of Softwares.  
  • Set up and configuration of new dekstops, laptops and printers.
  • Configuring  and troubleshooting MS Outlook Exchange.
  • Diagnosed software issues, installed update and new softwares, and removed malicious programs.
  • Troubleshooting hardware and software.
  • Troubleshooting printers.

it technical support

  • Executed various techniques to maintain servers and systems on daily basis, keeping networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.