it technical support
- Remove malware, ransomware and other threat from laptop and desktop system.
- Resolving End users request ticket and incident report.
- Assess end user in their inquiries.
- Creating knowledge base documentation for incident report.
it technical support
- IT Field Support assigned in Maynilad Water Service Inc.
- Installation of Softwares.
- Set up and configuration of new dekstops, laptops and printers.
- Configuring and troubleshooting MS Outlook Exchange.
- Diagnosed software issues, installed update and new softwares, and removed malicious programs.
- Troubleshooting hardware and software.
- Troubleshooting printers.
it technical support
- Executed various techniques to maintain servers and systems on daily basis, keeping networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.