it technical support

• Remove malware, ransomware and other threat from laptop and desktop system.
• Resolving End users request ticket and incident report.
• Assess end user in their inquiries.
• Creating knowledge base documentation for incident report.   

it technical support

• IT Field Support assigned in Maynilad Water Service Inc.
• Installation of Softwares.  
• Set up and configuration of new dekstops, laptops and printers.
• Configuring  and troubleshooting MS Outlook Exchange.
• Diagnosed software issues, installed update and new softwares, and removed malicious programs.
• Troubleshooting hardware and software.
• Troubleshooting printers.

it technical support

• Executed various techniques to maintain servers and systems on daily basis, keeping networks fully operational during peak periods.
• Configured hardware, devices and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.