a37575e5-b93c-4a9e-9d3d-70e6acb5cae0

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Innovative, forward-thinking executive offering over 4 years of success in various leadership roles in the areas of Information Technology consulting, customer support, pre-sales engineering, and global business development.  Expert in strategic and tactical planning, client relationship management (CRM), corporate governance, and change management.

Employment history

IT Technical Support, Veum, Murray and Heidenreich. South Tonisha, West Virginia
Feb. 2020 – Present
  • Cancel orders based on customer requests or inventory or delivery problems.
  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
  • Support Network Problems Of Customers
  • Familiar with ADSL Services
  • Familiar with PTP services
  • Full manage and control of DSLAM function
  • Familiar with LTE and TDLTE services
  • Familiar with VPN services

Office administrator, Littel-Leannon. Lourafort, Connecticut
Jan. 2016 – Feb. 2016
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Education

The Schamberger University, Ankundingchester, West Virginia
Bachelor of Science, Information Technology, Aug. 2017

Zieme Academy, Lonbury, Washington
Computer Network, Network+, Oct. 2016

East Reichel, Torpborough, Alabama
Microsoft, MCSE 2012, Aug. 2016

Other

Languages

English

Skills

ADSL

TCP/IP

CRM

Zabix

CCNA

Mikrotik

it technical support

  • Diagnose and troubleshoot computer systems, software & hardware based.
  • Use hand tools to terminate and connect electrical wiring & electronics circuits.
  • Maintain computer systems and networking.
  • Repair’s laptops, pc’s, desktop, printer’s, gadgets and peripherals etc.
  • Perform occupational health & safety procedures in the field of IT Tech Support.
  • Has knowledge on Windows XP, Windows 7,8 & 10.
  • Responsibilities include manage and maintain system security data such as civil Registration Information System (CRIS 2009). 

it technical support

  • Resolved issues that occurred with the existing websites and applications.
  • Developed and maintained process documentation, coordinated tasks between the clients and developers. 
  • Informed clients about the services available and guided to pick the right services accordingly.
  • Performed detailed activity task management including task estimates and task progress updates. 
  • Assisted in web development and design. 
  • Executed test plans, debugging and applied subsequent fixes. Monitored and analyzed the stability and performance of services provided to clients.
  • Dealt with phone and email queries from the clients.

it technical support

  • Coordinate with vendors and successfully reduce the cost of increasing internet bandwidth by 50%.
  • negotiating with vendors and successfully reducing monthly maintenance costs for internet towers.
  • manage user account for internet access and setup policy on internet access management.
  • Responsible for maintaining the functionality and technical availability of a tactical flight simulator with 4 different equipment.

it technical support

  • Design, Implement and Monitor Network Infrastructure
  • Computer Hardware Implementation 
  • System Documentation and Device Inventories 
  • IT Technical Support & Help Desk 
  • Troubleshoot & Repair IT Devices 
  • Server Administrator and Maintenance 

it technical support

  • Troubleshooting to identify and resolve problems in a timely manner.
  • Assisting personnel with installation, configuration and ongoing usability of system hardware and software.
  • Conducting daily network backup operations.
  • Maintenance of:Servers
  • Local networks
  • Official website
  • Security and privacy of networks and computer systems 

it technical support

  • ATM, SMS and IMPS (Mobile Banking) server monitoring
  • Call log in case of ATM problem
  • Reporting and analyzing data logs from the Helpdesk system and investigating what was the top calls per department for corrective and preventive action. 
  • Supported and escalate problems encountered in Head Office and in all site projects. 

it technical support

  • Monitor, analyze, and resolve IT/Telecom related problems. 
  • Perform set up, install and configure desktops, laptops, printer, switches, and IT/Telecom peripherals. 
  • Support end-user for troubleshooting related to hardware, software, networks, and emails as per service request. 
  • Develop new strategies and IT procedures to increase efficiency, enhance workflow. 
  • Support for design, installation and maintenance of CCTV, access control, door entry and other art of security system. 
  • Respond to Helpdesk Manager System for problems via phone or emails. 
  • Microsoft Windows administration in active directory domain environment. 

it technical support

  • Resolve customer complaints or answer customers’ questions regarding IT issue.
  • Handling emails and incident ticket
  • Provide first level support
  • Handle inbound calls and give information to callers, take messages, or transfer calls to appropriate individuals.

it technical support

  • Resolving issues of customers and branches related to Mobile Banking like Fund Transfer, Mobile Recharge, and Mobile Transactions.
  • Providing Mobile banking MIS as per Retail Department Requirement
  • Resolving ATM Requests
  • Resolving SMS Request

it technical support (internship)

  • Provided solutions to operations issues for users of System and Software. working closely, phone, or by email with end users.
  • Managing technical documentation. 
  • Daily Reconciliation of Mobile Banking i.e. giving Credit to accounts of which the transactions were unsuccessful or incorrect.
  • Follow up with different banks in case of wrong fund transfer via Mobile banking

it technical support / consultant/graphic artist

  • Hardware and Software Troubleshooting and Networking
  • Office Application and Hardware Troubleshooting
  • Create graphics presentation and promotion using ADOBE Photoshop and PowerPoint.
  • Ensuring electrical safety standards are met.

it technical support

  • Repair and manage the local network.
  • Administrate cloud users.
  • Optimize or fix computer functionality
  • Setup hardware peripherals

it technical support

  • Resolving issues when ATM out of service.
  • Coordinating and follow up with NPCI (National Payment Corporation of India)
  • Informing the branches in case of any reversals to take dispense test or guiding them in case of any problem.
  • Resolving any ATM related issues of branches acrossIndia
  • Providing on-call support to customers and resolving their queries regarding ATM card (Lost, New, Existing) OTP, Blocking of card, Cash withdrawal, and online transactions.
  • Handling branch calls on chargeback and excess cash difference or any query regarding the customer problems
  • Providing Excess Cash records in ATM to Branches

it technical support

  • Support Network Problems Of Customers
  • Familiar with ADSL Services
  • Familiar with PTP services
  • Full manage and control of DSLAM function
  • Familiar with LTE and TDLTE services
  • Familiar with VPN services

it technical support

  • Troubleshoot issues within 10 minutes.
  • Educate colleagues more on self-troubleshoot.
  • Add security to the existing infrastructure.
  • 99.99 % internet uptime.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
  • Configured hardware, devices, and software to set up work stations for employees. 

it technical support

  • Monitoring of all infrastructure, development and environmental alerts to ensure 24×7 operations and minimal service impacts. 
  • Works with both internal and expats teams to assist in escalated troubleshooting for issues relating to gaming system and applications. 
  • Provide early warning and rapid response for every alert on monitoring system. 
  • Validates the alert and escalate to appropriate Local IT technicians to have the issue investigated further. 
  • Executes established procedures as it relates to incident, change and event management 
  • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. 
  • Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

it technical support

  • Specialist hardware repair for Barcode label printer and scanner peripheral such as TSC printer,Zebra printer and other third party POS system
  • Maintain and repair client workplaces computer -Services & diagnosics customer PC, Terminal, Cash drawer -Maintain network from server to all PC on customers places. Network test for each pc and server
  • Elaborate third party software for Retail food POS system and maintain their program (Epoint) 
  • Control, maintain and troubleshoot our third party program at our client workplaces

it technical support

  • Had solve network issue on clients workplaces
  • Advertise a demo and presentation for new customers towards our product
  • 2nd level on site support services, troubleshoot hardware,software and hardware repairing
  • Labelling all product warranty to be prepared for new client

it technical support

  • Monitor all clients workplaces problem and all defect
  • Make an schedule for an appointment for customers
  • Hardware and Software services and repair
  • Solving problem comes out on barcode printer and all kind of printer 
  • Deliver , packing and send to clients and customers
  • Solving defects from customer through remote connection that were problem with hardware, system and software issue
  • Solving all kind of product issue , installation such as windows, printer, notebook, PC , peripheral all kind of POS System hardware and software such as scanner, scaleweight, Hardisk, Ram

it technical support

  • Oversee the daily performance of computer systems and network.
  • Run reports to determine malfunctions that continue to occur. 
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • rapidly establish a good working relationship with co-workers.

it technical support

  • Develop database architectural strategies at the modeling, design and implementation stages to address business or industry requirements. success.
  • Provide technical support and services for scientists and engineers working in fields such as agriculture, environmental science, resource management,oil, and health sciences.
  • Install computer peripherals for users.
  • Gain feedback from customers about computer usage.

it technical support

  • Installing Audio/Video equipment (Amplifiers – Preamp – Speakers – projector).
  • Installing and configuring Polycom codec such as (HDX – Group Series).
  • Managing and monitoring the meeting through RMX Manager.
  • Involved in Designing & Implementing 5 new video conferencing rooms.
  • Worked on improvement & enhance 8 video conference rooms.
  • Worked in trouble shooting LANs Network.

it technical support

  • Converted the imports and exports data into csv format and loaded them to Oracle SQL Database.
  • Using the transactions history of the customers identified the profitable business among these.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

it technical support

  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • set up new users’ accounts and profiles and deal with password issues

it technical support

  • Encode data to Merchandising system.
  • Ensure data accuracy and avoid data duplication.
  • Create inventory reports for clients.
  • Clean up computers.

it technical support

  • Configured hardware, devices and software to set up work stations for employees..
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. 
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Install, modify, and repair computer hardware and software.

it technical support

  • Answer user inquiries regarding computer software or hardware or  operation to resolve problems.
  • Coordinate with vendors and successfully get 2mbps internet bandwith increase at the same cost as the previous years and saving approximately 50milion/years.
  • manage and operate network devices , server and another devices.
  • Provided solutions to operations issues for users in both software and hardware, working closely via phone, email, live chat and web teleconference with end users.

senior it technical support

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.

it technical support

  • Conducting Demos for the customers.
  • Communicate with clients to understand specific Software and Hardware requirements.
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. 
  •  Coordinate installation of software system.
  • Conduct training for customers in the proper use of hardware or software.
  • Answer user inquiries regarding the POS software or hardware operation to resolve problems.
  • Used remote access to perform troubleshooting when needed..