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Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

4 years of experience of working as a full time Business Analyst with full involvement in project management that includes Requirements Gathering, Requirements Analysis, Project Documentation, Project Tracking and Project Deployment.  Good communication, Convincing skills, leadership and negotiation skills and experience in Team handling. 

Domain Expertise includes: eCommerce, Healthcare, Learning Management Systems, Travels, Bookings, and more.

Education

Sep. 2015
B.Tech: IT

  • Roberts Academy – Beierchester, Connecticut

Employment history

Sep. 2019 – Present
North Montymouth, Iowa
Sr. IT Business Analyst, Schoen, Schaden and Heidenreich

1. Handling the team and providing training.
2. Client Interaction and requirements Gathering through chat/call/inperson meeting. 
3. Creating documents like BRS /SOW and project Cost Estimation. 
4. Understanding the issues of the client’s industry and suggesting the best solutions to them. 
5. Generating Revenue & projects and closing deals with International Clients. 
6. Communicating the requirements of the clients with the Technical teams. 
7. Providing Work updates to the clients on Weekly basis. 
8. Perform Gap Analysis and maintain reports to keep a check on the work to ensure project is on track and within scope as well. 
9. Ensuring that client’s release the payments according to the Milestones given. 
10. Managing the Change requests. 
11. Support deliverables management, support deliverable approval process. 
12. Perform Testing(Manual, UAT) before delivering the project 
13. Timely Followups with the warm Leads. 
14. Maintaining Friendly relationships with the existing clients. 

Jan. 2019 – Feb. 2019
Croninborough, Nevada
Business Analyst, Schroeder, Jenkins and Kunde

1. Identifying clients through online platforms. 
2. Create winning proposals, presentations and pitch decks. 
3. Preparing business models, flowcharts, and diagrams 
4. Communication between the Client and the Technical teams. 
5. Strong analytical skills, ability to identify problems, research issues, and provide solutions. 
6. Creating documents like BRS /SOW and project Cost Estimation. 
7. Publishing documentation in the format required for project delivery. 8. Generating Revenue & projects and closing deals with International Clients. 
9. Technical Recommendation and Testing. 

Dec. 2015 – Aug. 2016
New Malisashire, Mississippi
Strategy Executive-Project Management, Runolfsdottir-Herzog

Skills

Business Analysis
Experienced

Team Handling
Experienced

Client Acquisition
Experienced

Project Management
Experienced

550a19ca-952e-4f4d-b991-d806de46fe65

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Solutions driven professional and detail-oriented problem-solver who leverages strong organization and planning skills to deliver results. A career marked by a consistent record of working successfully in high impact technology projects and facilitating corporate growth through effective alignment of technology operations with business strategic goals.

Skills

Employment History

IT Business Analyst, Thompson, Glover and Bechtelar. South Concepciontown, Vermont
Jan. 2018 – Present
  • Gathered and organized information on problems or procedures.
  • Analyzed data gathered and developed solutions or alternative methods of proceeding.
  • Conferred with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Developed and implemented records management program for filing, protection, and retrieval of records, and assured compliance with program.
  • Reviewed forms and reports and conferred with management and users about format, distribution, and purpose, and to identify problems and improvements.
  • Documented findings of study and prepared recommendations for implementation of new systems, procedures, or organizational changes.
  • Interviewed personnel and conducted on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
  • Prepared manuals and trained workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Designed, evaluated, recommended, and approved changes of forms and reports.
  • Planned study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

Application Support Analyst, Herman-Grady. East Cedrick, Georgia
Dec. 2013 – Mar. 2014
  • Analyzed and resolved issues by researching and determining the root cause 
  • Developed test scripts, conducted unit tests, documented and resolved discrepancies resulting in zero defects in production
  • Reported, tracked and determined priority of reported bugs based on sprints 
  • Developed test scripts to automate manual repeatable time intensive tasks and provided this to system test teams for quality assurance (QA) validation purposes 
  • Performed data fixes for company applications on a daily basis to resolve daily issues 
  • Worked with variations of Microsoft SQL Server (Stored Procedures, ad-hoc queries, and SSIS) 
  • Responsible for data merges and configuration of servers and systems during a company sale of a store or franchise buyback 
  • Debugged test failures, worked closely with the software development team and reported software bugs 

Technical Support Analyst, Stiedemann Group. Emeliachester, Oklahoma
Aug. 2011 – Feb. 2012
  • Gathered, analyzed, reviewed, categorized, and oversaw ticket assignments for technical support, ensuring referral to appropriate levels of service 
  • Implemented methodologies to improve first call resolution, managed customer perceptions, and built strong internal relationships 
  • Escalated training as needed based on consultation with users and understanding of technology, including FAQS, knowledge-based articles, and job aids to assist users electronically 
  • Applied business/technical support concepts to analyze application problems and resolve complex issues that had strategic impact 

Command Center Analyst, Hansen, Yundt and Walker. South Marvin, Montana
Jun. 2010 – Apr. 2011
  • Conducted analysis and created reports to support business objectives 
  • Produced effective and clear documentation of programs and processes 
  • Proactively engaged business partners on issues impacting the customer experience 
  • Managed real-time staffing to maintain high level of productivity and meet service level goals 
  • Monitored non-phone activity to ensure adherence to schedules 

Contractor, Labadie-Wilkinson. East Allie, Hawaii
May. 2005 – Jun. 2005
  • Conducted test-runs on various Hewlett Packard-manufactured hardware, including servers, computers, and printers 
  • Documented reports on detected errors 
  • Assisted in the assembly of electronic parts 

Education

The Wolff University, Blythefurt, Illinois
Associate of Applied Science, IT Networking & Information Security, Oct. 2009

Glover Academy, Lefflermouth, Hawaii
Bachelor of Science, Electrical Engineering, Nov. 2007

Technologies

Microsoft SQL Server Suite

Microsoft Visual Studio

Microsoft Office Suite

Microsoft OneDrive

JIRA

Confluence

ServiceNow

Oracle Business Intelligence

AGILE Software Development

Slack

it business analyst

  • Prioritizing initiatives based on business needs & requirements.
  • Serving as a liaison between stakeholders & users.
  • Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT) as well lead user acceptance tests and provide the functional support to users 
  • Prise en charge des évolutions fonctionnelles notamment liées à l’outil de la GMAO Maximo (Workflow, conception des applications, Imports en masse des données via MXLoader dans la base de données, rédactions des requêtes sql à la demande du client pour implémentation dans le module Planificateur)
  • Capitalisation sur le savoir faire via des procédures à destination de l’équipe et des différentes filiale.
  • Formation et montée en compétence des équipes N1.5 dans le cadre du Shift lift des tâches administratives.
  • Requirement Gathering and Analysis for Software development life cycle. 

it business analyst

  • Understanding business needs and objectives.
  • Liaising with clients to identify and define requirements.
  • Facilitating project team meetings and meetings with business representatives.
  • Act as the point of contact and communicate to all participants.
  • Creating and maintaining comprehensive project documentation.
  • Monitoring project progress and handling any issues that arise.
  • Coordinating the efforts of several business analysts on a project.

it business analyst (junior)

  • Providing leadership, training, coaching, and guidance to junior staff.
  • Allocating resources and maintaining cost efficiency.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing & maintaining procedures.

it business analyst

  •  Project bidding through online portals. 
  • Requirement gathering & analysis, documentation, preparation of  mockups.
  •  Create wireframes, process flows and use case diagrams. 
  • Analyzing and understanding the Business Needs.
  • Facilitate daily stand-up meetings and work on impediments. 
  •  Demonstrate implemented the solution to the client and ensure commitments on quality, scope, 
  • time and budget. 

senior it business analyst

  • Removing impediments
  • Coaches the Scrum Team
  • Supporting the team
  • Promoting Agile/Scrum across the company

sr. it business analyst

  • Liaison between information technology analysts, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
  • Defines and documents customer business functions and processes.
  • Create functional requirements in use cases. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

it business analyst

  • Diagnostique et traitement des incidents par un support fonctionnel de niveau N2/N3 (Support applicatif) tout en respectant les délais de prise en charge et indicateurs SLA mis en place du groupe.
  • Identification des incidents récurrents et catégoristaion des problèmes applicatifs (Evolution corrective/Evolution améliorative).
  • Animation des points de suivi d’activité et du comité du pilotage avec les responsables opérationnel d’applications et leurs managers.
  • Etude du besoin avec les responsables applicatifs métier et rédaction des spécifications fonctionnelles.
  • Estimation de charge et élaboration du chiffrage/devis pour les demandes d’évolution.
  • Accompagnement des équipes téchniques dans la compréhension des aspects fonctionnels des applications et les workflows métier.
  • Mise en place et éxecution des plans de tests de non regression, dans le cadre du suivi et validation des correctifs et évolutions déployées.

senior it business analyst

  • Managed the end to end integration testing and coordinated the communication between the developers and stakeholders
  • Supported end-users with legal documents development and verification process for use in creating insurance policy documents
  • Prepared manuals and trained workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Planned study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

sr. it business analyst

  • Led the Infrastructure budget and forecast processes, such as annual budget planning, quarterly reconciliation and ad hoc infrastructure requirements 
  • Proposed, designed, developed and implemented a strategy in line with the industry’s future direction. 
  • Understood business challenges and developed solutions to provide competitive solutions 
  • Created customer daily journeys and personas for diverse portfolios
  • Led the  transformation journey to a trusted adviser for stake holders and end users
  • Planned the global Data Center migration and modernizing projects 

it business analyst

  • Served as a business liaison and communicated customer needs and expectations to various internal stakeholders
  • Worked as part of the extended User Experience Team in facilitating the processes, practices and principles necessary to delivering an exceptional customer experience
  • Supported teams to build better systems through understanding and exhibiting the Lean-Agile Mindset, SAFe Principles and systems thinking.
  • Conducted proactive root cause analysis and works with IT service providers to drive process improvements.

senior it business analyst

  • Lead Business Analyst in an innovative and complex  products  that  developed on Internet Banking,Telephone Banking and mobile banking applications 
  •  Worked colloboratively with product development department to define product rules and also design 15 + new screens on digital channels. 
  • Designed  screens by using dreamwever and HTML codes to create demos /prototypes of İnternet Banking and Telephone Baking screens.Also worked closely with UX designers for mobile banking applicaion screens. 
  • Be the liaison between the business units, technology teams and support teams. 
  •  Lead  Business Analyst in first BI project in HSBC Turkey and constituted a base for Global BI Project,namely transformed reporting system to new user friendly BO system that taking  25 + reports automatically. 
  • Defined  project scope, objectives, dependencies and also  strategy to transfer the big amount of data. 
  • Worked cooperatively  with DBAs and developers internal and external to define tables,filelds,relationships. between tables, defined XML fields and XML pattern. 

it business analyst

  • Engage client to gather software requirements/business rules, and ensure alignment with development team.
  • Conduct 4 levels of testing, including functional (including APIs), user acceptance, integration, and performance to verify the client’s needs are met.
  • Creating user manual guide and train the client to use the delivered products. 
  • Developed prototypes of a new policy administration system in an agile project

it business analyst

  • Participate in pre-studies and breakdown of business requirements to develop comprehensive requirement
  • Facilitate workshops or key meetings to capture business requirements and  understand customer and user requirements,strategies and goals
  • Support development of business cases and support the portfolio prioritization process
  • Continuously review and edit requirements, specifications and recommendations related to a proposed solution

senior it business analyst

  • Working in a PMO structured governance model, able to identify and manage risk and project budgets.
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement,developing and implementing solutions.
  • Conducting meetings and presentations to share ideas and findings.
  • Documenting and communicating the results of efforts.
  • Effectively communicating insights & plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders & producing useful reports.
  • Working closely with technical, and managerial staff.

sr. it business analyst

  • Develop, coordinate, and implement methodology and scope for multiple complex projects … Internal and External
  • Develop crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
  • Coordinate with Software Engineers to assess impact to technical solutions
  • High level technical support
  • Facilitate scrum ceremonies (retrospectives, sprint-planning, grooming, etc)
  • Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

it business analyst/ shadowing scrum master

  • Gathering and documenting requirements
  • Stakeholder analysis
  • Organizing and conducting workshops and interviews
  • Developing BRD (Business Requirements Document)
  • Follow company compliance requirements
  • Sprint planning, Sprinting, Sprint Retrospective
  • Facilitate mandatory Scrum meetings

it business analyst

  • Coordinated end-to-end requirements process: planning, elicitation, analysis, documentation, communication, and management of the business requirements in accordance with specific project gates and methodology by working closely with developers, architect team, test team, and vendors.
  • Negotiated project scope change requests with management and adjusts plans to meet commitments by coordinating regular project status meetings. 
  • Served as liaison between business units, coordinating projects and cross-functional teams, and managing operations to provide comprehensive support and expert guidance to all end-users and stakeholders.
  • Ensured a high-quality standard of deliverables is met, end-to-end, from requirements gathering through post-implementation review by analyzing, and preparing multiple documents including request for proposal (RFP), business requirements document (BRD). 
  • Worked closely with client partners to ensure that the client business and campaign plan is developed and monitored. At the same time, coordinated 95% of product completion in line with the company roadmap. 
  • Identified, analyzed, and recommended standard processes, tools, and artifacts to be used by all projects for user acceptance testing and business Implementation through training and documentation.

it business analyst

  • Gathered and organized information on problems or procedures.
  • Analyzed data gathered and developed solutions or alternative methods of proceeding.
  • Conferred with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Developed and implemented records management program for filing, protection, and retrieval of records, and assured compliance with program.
  • Reviewed forms and reports and conferred with management and users about format, distribution, and purpose, and to identify problems and improvements.
  • Documented findings of study and prepared recommendations for implementation of new systems, procedures, or organizational changes.
  • Interviewed personnel and conducted on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

it business analyst

  • Involved in pre-sales and post-sales
  • Requirement Analysis and requirement gathering
  • Liaison between development teams and clients
  • Documentation – SRS, BRD, RFQ, Project Manuals
  • Client UAT – User Acceptance Testing 

sr. it business analyst

  • Experience Leading Business Analysis process through the SDLC
  • Consult with business unit management and personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements
  • Assist the development and QA teams as needed through development and/or configuration of the system to be delivered.
  • Study technology / methodology business problems and recommend improvements
  • Analyze business functions in order to develop new or modified information processing systems through gathering system requirements and documenting by using a Functional Specification Document (FSD).