e4db2d20-cab2-4463-bda4-a412f044aa71

Andrew Smith

Professional Summary

 Accomplished IT Administrator with 15+ years of experience managing server infrastructures and IT operations on primarily Windows platforms.  Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high level of performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.  Skilled problem identifier and troubleshooter comfortable in managing systems and projects in a wide range of IT environments.

Employment history

IT Administrator, Carter, Ortiz and Baumbach. East Keith, Oklahoma
May. 2008 – Present
  •  Manage all daily I.T. operations for Premier Health Care Management along with their 2 Sister Companies 
  • Coordinate projects with and serve as technical liaison between Vendors and Department Heads 
  •   Lead team of 3 I.T. Administrators and provide senior level support.
  • Maintain Servers, Manage Active Directory and Deploy Group Policies responsible for all 5 Beaumont Affiliated Nursing Homes. 
  •  Implement, Administer and Maintain Office 365 Online Exchange Email.
  •  Implement, Monitor and Support Disaster Recovery and Backup Servers.
  •  Implement, Monitor and Support network threats via Symantec Endpoint Compliance.
  •   Service and Support 800+ desktops, laptop and kiosks.
  •  Support 500+ end users.
  •   Manage PC lifecycle and Coordinate equipment refresh.
  • Deploy software updates and patch management remotely.
  •  Coordinate support and software updates with 3rd party vendors.
  • Monitor the performance of project team members, providing and documenting performance feedback.  
  • Support 130+ Field Staff of 130+ laptop and smartphone mobile device users.

Systems Analyst/PC Technician, Jacobson, Stehr and Stoltenberg. Port Julianne, Rhode Island
Jun. 2005 – Jan. 2006
  •   Support and educate end users in computer hardware and software.
  • Identify and resolve hardware and software related problems.
  •  Install Windows Operating Systems and build Department specific images.
  • Create and Modify user accounts and user permission
  • Train users and promote security awareness to ensure system security and to improve server and network efficiency.
  • Demonstrate database technical functionality, such as performance, security and reliability.

Education

Eastern Swaniawski Institute, West Augustus, Massachusetts
Bachelor of Arts, Computer Science, Feb. 2001

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Project Management








Active Directory/GPO Management








WAN/LAN/NOC Administration








Server Administrator








Administer and Maintain Office 365 Email System








Network Threat Protection








Disaster Recovery








Technical Support








Mobile Device Management








Systems Installation, Configuration and Upgrades








35b91210-0708-41ed-a4f2-7e56371be97f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

With well over 20 years in the technology field I am looking to help people learn the hands on trades.  I have worked within many different environments including freight ships for instrumentation service and installations to residential IT services from computer repair to home automation.  I believe we need more people working in our trades and would like to be apart of the continued education program to help make this happen. 

Employment history

IT manager and technician, Leuschke, Walsh and Bruen. West Teddystad, West Virginia
Oct. 2004 – Present
We have an IT division which provides full IT support to residential and small businesses. Primary clients are from outsourced companies. We provide a high level of support for software and hardware, including repairs and upgrades.  Data Recovery is also apart of our service list, where we are contracted by insurance companies for fire related data recovery of CCTV and computers.  Experience includes, Networking support, Remote support (Teamviewer), System images, Printer setup, troubleshooting, Wifi optimization, Linux, Mac OS, AS400, Microsoft, Sharepoint.

Instrumentation Technician, Hills-Waters. Lyleshire, Ohio
Nov. 1999 – Present
Working at Foster Controls also added additional technology duties to my position.  From pneumatic instruments to PLC and DCS systems.  Knowledge of ABB and Siemens Solutions.  Calibration and installation of pressure and temperature transmitters.  Working knowledge of InFi 90, deltaV and other stand alone systems.

IT Administrator, Kertzmann Group. Wadefurt, Wisconsin
Nov. 2006 – May. 2010
IT and Administrative support.  Developed and launched a sharepoint site Canada Wide to extract AS400 data and compile month end reports for Provincial managers.  Provided remote IT support for all Canadian location, Network, Hardware and Software was supported. Helped provide advanced Microsoft excel reports for the company CEO

Education

Northern Florida College, Leanoraberg, California
Technology, Electronics, 1999

The Maine University, Stromanton, Nebraska
Gas Fitter 2, Technology, 1997

Skills

Business Owner

Computer Technician

Data recovery

IT administrator

Instrumentation

60c51689-675f-4b6f-97f0-856543a791d9

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

IT Specialist with over 7+ years of experience in information security and digital forensics. Expert with a wide variety of security, engineering, networking, and operating system software. Possesses an Associate Diploma in Information technology 
Key skills include:
  • Adept at Providing Computer Support
  • Skilled in Systems and networks Troubleshooting, Installations, and Maintenance.
  • Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems
  • Top Customer-Service and Help Desk Skills 

Employment history

IT Administrator, Reinger, Mertz and Nader. Miqueltown, Kentucky
Sep. 2019 – Present
  • Maintained Domain, Internet Serves and ERP server. 
  • Maintain Email Server and troubleshooting. 
  • Maintained Windows computers and peripherals, including all configuring and monitoring. 
  • Maintained CCTV CAMs and DVR System.  
  • Install desktop computers during a company-wide upgrade. 
  • Improved the overall network capabilities through designing and implementing new connectivity network configurations. 
  • Spearheaded hardware and software upgrade rollouts. 

Project Supervisor, Lueilwitz-Bergnaum. Port Joey, Oregon
May. 2018 – Nov. 2018
  • Provided effective coaching, motivation, and recognition to staff. 
  • Managed staff workload providing accurate information and assistance to coordinators with real time problems. 
  • Assisted managers with special projects, complaints, and identify system issues. 
  • Revised work instructions, procedures and reports for staff accuracy and retraining purposes. 
  • Evaluated daily reports on individual performance. 

Resident Engineer, Mayert-Paucek. Aletaview, Washington
Mar. 2017 – Jul. 2017
 Worked at Dubai Islamic Bank Help Desk. 
  • Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service. 
  • Maintained 50% above average customer satisfaction in post-call surveys. Used deep compassion and listening skills for the best customer experience. 
  • Became a trusted resource through high-level problem-solving skills. Solved customer issues with 12% more success than the company average. 
  • Handled trouble tickets 50% faster than other desktop support engineers. 

Network and System Support Engineer, Jenkins, Beier and Cassin. Carrollton, Tennessee
Oct. 2015 – Dec. 2015
 
Network Application: MS Forefront TMG 2010, joining with domain base user. 
 
Core network: Managing Network Maintenance and troubleshooting of LAN & WAN, Monitoring radio and voice connectivity in NOC area, Cabling, Testing connectivity point to point, Managing network printers and troubleshoot. 
 
Hardware: Windows and Software application Installations and troubleshooting, 
Desktops Dell 755 core 2 due, Dell 760 Quad Core, Laptops (HP , Dell), Printers (HP LaserJet) (Server intel xone) Thumb Machine u300, Omni Devices installation, Virtualization working on VSHPERE and VMWARE workstation 

System Support Assistant, Purdy, Ryan and Ruecker. North Moriah, Oregon
May. 2013 – Jun. 2013
  • Reporting and Drafting all Insurance & Shipping Reports. 
  • Data Backup on Backup Server at quarterly basis. 
  • Manage Systems inventory 
  • Troubleshoot all kind of IT related Issues. 

Education

Anderson University, Boylemouth, Montana
Bachelor of Arts

Eastern Stark College, West Gary, New York
Intermediate, Pre Engineering

West Kentucky University, Lake Dennyport, Alabama
Diploma Information Technology, Information Technology

East Michigan College, East Rosaline, Montana
Matriculation, Computer Science

Skills

Applications and Software troubleshooting

Windows installtion

Computer Networking

Ms Office Suit Knowledge

af08e844-d454-492e-aa78-0749a4df070e

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

IT Administrator with a Bachelor of Technology in Computer Science and certifications in MCSE. I have more than 3 years of experience in the industry and I am proficient with a wide variety of security, engineering, networking and managing operating system software. My objective is to share my experience and knowledge to enhance, fortify and introduce systems as your IT Head at Your Institution.

Employment history

IT Administrator, Stamm, Altenwerth and Predovic. Lake Jared, Delaware
Jul. 2019 – Present
  • Managing IT infrastructure of schools and Nurseries.
  • Managing IT Procurements
  • Heading a good role in purchasing all school-related resources.
  • Experience in STEM Education
  • Purchasing and configuring Printers and other IT related Systems
  • Website handling
  • CCTV related works for schools and Nursies under MCC regulation.
  • Managing all School management software
  • Conducting IT-related Exams in schools
  • Training for Teachers and Assistant teachers of IT infrastructure.
  • Oversee the daily performance of computer systems.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.

IT Administrator, Rohan-Walter. West Garnetfurt, Illinois
Aug. 2017 – Nov. 2017
  • Provide technical support to junior staff or clients.
  • Set up database clusters, backup, or recovery processes.
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
  • Monitor use of data files and regulate access to safeguard information in computer files.
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Perform administrative duties such as serving as department head.
  • Oversee the daily performance of computer systems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.

IT Administrator, Heathcote-Schulist. Wolfland, Mississippi
Apr. 2017 – May. 2017
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Monitor or track project milestones and deliverables.
  • Schedule and facilitate meetings related to information technology projects.
  • Evaluate and grade students’ class work, laboratory work, assignments, and papers.
  • Maintain student attendance records, grades, and other required records.
  • Maintain computer equipment used in instruction.
  • Perform administrative duties such as serving as department head.

Education

East O'Reilly, Spencerfort, Minnesota
Bachelor of Science, Computer Science and Engineering, Feb. 2016

West Harber, Lake Janey, California
High School Diploma, Science, Aug. 2012

Skills

Ms Office
Expert

Adobe Suite
Expert

C+
Experienced

Windows Server2012
Experienced

GSuite
Expert

School Management Software
Expert

CCTV Software
Expert

Educational Softwares
Expert

STEM Education
Experienced

2947352a-d1a4-43d1-8a3c-79641a7dbaa3

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Analytical, accomplished, professional Business Intelligence (BI) Analyst and Developer with over 10 years of experience in multifaceted roles requiring project management, business development, and solutions architecture.  Skilled in the areas of agile development, troubleshooting, and remote support. Motivated and eager to advance my career.

Employment history

Owner, Witting, Zboncak and Feeney. West Adrian, Connecticut
Oct. 2016 – Present
  • Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  • Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
  • Monitor use of data files and regulate access to safeguard information in computer files.
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Modify computer security files to incorporate new software, correct errors, or change individual access status.
  • Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
  • Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
  • Train users and promote security awareness to ensure system security and to improve server and network efficiency.
  • Coordinate implementation of computer system plan with establishment personnel and outside vendors.
  • Document computer security and emergency measures policies, procedures, and tests.

IT Administrator, Barton Group. Lake Jere, Louisiana
Jun. 2016 – Jul. 2016
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Monitor or track project milestones and deliverables.
  • Confer with project personnel to identify and resolve problems.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Schedule and facilitate meetings related to information technology projects.
  • Perform risk assessments to develop response strategies.

Truck Driver, Kuhn, Altenwerth and Cummerata. Sporerborough, Mississippi
Jun. 2014 – Aug. 2014
Septic Truck, Grey Water, Vault Pumping, Trash Removal, Road Safety

Box Boy, Sawayn-Pfannerstill. Peterborough, Oklahoma
Mar. 2007 – May. 2011
Box Boy, Clerk, Grocer

Night Auditor, Raynor, Runolfsson and Swift. Boganland, Nebraska
Jan. 2010 – Apr. 2010
Night Auditor

Education

Southern Michigan University, South Ramonitaberg, Hawaii
High School Diploma, Sep. 2008

Skills

Network Administration
Novice

IT Administration
Novice

IT Analyst
Beginner

IT Support
Beginner

Project Management
Novice

it administrator

  • Create or update technical documentation for network installations or changes to existing installations. 

it administrator

  • Maintained Domain, Internet Serves and ERP server. 
  • Maintain Email Server and troubleshooting. 
  • Maintained Windows computers and peripherals, including all configuring and monitoring. 
  • Maintained CCTV CAMs and DVR System.  
  • Install desktop computers during a company-wide upgrade. 
  • Improved the overall network capabilities through designing and implementing new connectivity network configurations. 
  • Spearheaded hardware and software upgrade rollouts. 

it administrator

  • Installing, supporting and maintaining new server & workstation hardware and software infrastructure.
  • Procurement of IT hardware, software and maintenance products & services 
  • Lay cable and hook up computer network connections between machines, power sources, and phone lines.
  • Train new comers on software application being used at work.

it administrator

  • Website/blog Building with joomla and wordpress, created autoresponder mail and lead generation with php. 
  • Automation, broadcast and technical support.
  • Migration from SD to HD.
  • Kept signal strong, clear and reliable with continuous monitoring and optimization of broadcast equipment. 

it administrator

  • Keep current with trends and best practices in information technology; identify own development needs and seek out development opportunities
  • Cross trains co-workers / Administrators
  • Participates in a 24×7 “On-Call” rotation and off-hour “system maintenance” activities
  • Participate in team tasks, priorities and budgets

it administrator

  • Monitor the performance of  team members, providing and documenting performance feedback.
  • Responsible for troubleshooting network and system issues.
  • Monitor the database and take a backup periodically.
  • Demonstrate in-depth knowledge of installed technology for assigned technology infrastructure area(s)

it administrator / full-stack web developer

  • I was responsible for managing and maintaining WINDOWS SERVER 2008 r2.
  • Install and configuring appropriate software according to specification
  • Perform troubleshooting.
  • Managing database.
  • System Development:From January 2016 to August 2017, I developed Construction Management System. I used PHP, JQuery, Ajax, Bootstrap admin template (https://bootstrapmade.com/demo/themes/NiceAdmin/), CSS, HTML and MS SQL Server for the database. This system has User Role, Purchase Order, and Check Request for payment, Check Release, Petty Cash, and Payroll module.
  • From September 2017 to April 2018, I started upgrading Construction Management System I created into Laravel framework and Vuejs. I used Laravel because it gives the performance, features, and scalability that I need to manage the growing system.

it administrator

  • Supporting all users and backup of the systems
  • Keeping track of all clients which are in error if any
  • Manage network,server,firewall,software
  • Established and maintained productive working relationships with team members to resolve operational difficulties

it administrator

  • Saved the company upwards of $100,000 in purchasing strategy for PCs and other hardware.
  • Implemented the company’s first ITIL compliant ticket system to maintain records of work and organize processes. 
  • Merged over 150 users to Office 365 exchange cloud platform from Workspace email and other IMAP and exchange systems.
  • Created the company’s first Domain Controller and introduced them to AD DS, for reasons of security and efficiency. 
  • Implemented PtP bridging, Site to Site VPNs, Fiber runs to connect buildings to existing networks and save costs.
  • Worked with construction teams on new commercial property to ensure our systems are up when new properties are complete.
  • Used strong knowledge of TCP/IP, DNS, DHCP, and WLAN to redesign and consolidate networks for less downtime and maintenance.

it administrator

  • Maintaining and monitoring the LAN: 
  • Coordinate and oversee vendor maintenance personnel and installations
  • Maintain and update system procedures and documentation
  • Leverage in-depth technical knowledge of operating systems, servers, storage and networks

it administrator

  • Support corporate, Digital and distributed systems hardware and software, including all aspects of the Unix / Linux architecture, operating systems, system installations, upgrades, backups and administration, disaster recovery, security configuration and patching, system connectivity and system interoperability
  • Analyze Unix / Linux platform operations and systems performance
  • Develop and maintain operational procedures and maintenance calendars
  • Develop procedures to analyze and resolve technical system and performance tuning issues
  • Evaluate overall system requirements for performance, availability, interoperability, utilization and reliability
  • Communicate project status to project leader and manages interdependencies
  • Contribute to identifying resource requirements

it administrator

  • Installation configuration and troubleshooting desktop systems, workstations, servers, and network issues in a heterogeneous environment
  • Windows forms Development using C# and Visual Studio.
  • Provide initial response and manage problem resolution process for outages and problems
  • Supports server, network, and desktop based software and applications

it administrator

  •  Coordination of IT department 
  • Troubleshoot and resolve hardware, connection, printer and software issues reported to the HelpDesk (for internal clients) 
  • Escalate requests to the appropriate party, as needed  
  • Replace or repair defective parts and equipment 
  • Reinstalling Windows OS`s 
  • Hardware/software updates 

it administrator

  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Consulted users to determine areas in need of improvement.
  • Submitted recommendations regarding infrastructure overhauls.
  • Increased system security and performance with proactive changes.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Promoted continuous improvement for IT governance processes.

it administrator

  •   Service and Support 800+ desktops, laptop and kiosks.
  •  Support 500+ end users.
  •   Manage PC lifecycle and Coordinate equipment refresh.
  • Deploy software updates and patch management remotely.

it administrator

  •  Manage all daily I.T. operations for Premier Health Care Management along with their 2 Sister Companies 
  • Coordinate projects with and serve as technical liaison between Vendors and Department Heads 
  •   Lead team of 3 I.T. Administrators and provide senior level support.
  • Maintain Servers, Manage Active Directory and Deploy Group Policies responsible for all 5 Beaumont Affiliated Nursing Homes. 
  •  Implement, Administer and Maintain Office 365 Online Exchange Email.
  •  Implement, Monitor and Support Disaster Recovery and Backup Servers.
  •  Implement, Monitor and Support network threats via Symantec Endpoint Compliance.

it administrator

  • POS Support
  • Hotspot setups
  • Network Management
  • Domain Management 
  • Server Support
  • Biometrics
  • 3rd Party Vendor Management

it administrator

  • Installing and Configuring 3Com Layer   2 ,Cisco Layer3 , Router 1800 , Firewall ASA on the Network.
  • Configuring Vlans,Trunk,DHCP,HSRP,Static And Default Routing .
  • Configuring and troubleshooting email user accounts of
  • Maintain the encrypted email system

it administrator

  • Administration of 8 servers
  • Diagnosing and resolving network, hardware, software and end-users problems via telephone and remote desktop.
  • Procurement of IT equipment and services from vendors.
  • Provide company graphic designs for advertisements.

it administrator

  • Conducting IT-related Exams in schools
  • Training for Teachers and Assistant teachers of IT infrastructure.
  • Installation and configuration of MS Office 2000, 2003, 2007. 
  • VMware, V-sphere client and virtualization environment.

it administrator

  • Configure and manage active directory.
  • Configure file and print services.
  • Deploy, manage and maintain servers.
  • Configure and manage group policy.
  • Configure a network policy infrastructure.
  • Configure network services and access.
  • Backup library installation and tapes, scheduling backup jobs, selection list, inventory and catalog, erasing and labeling media.

it administrator

  • Train users in procedures related to network applications software or related systems.Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Managing Distribution Group and Mail box Creation.
  • Knowledge on SCCM– Deploying Operating System Images (primarily Windows 10) via SCCM OSD. 
  • Managing all School management software

it administrator

  • Currently holds a position of IT Administrator in Foss Pacific (A global Danish
  • Experience with trouble-shooting hardware related issues, Troubleshooting 3rd party application integration, Operating system support.
  • Troubleshooting user account lockouts using AD Lockout tool and Microsoft Operations Manager.
  • Managed user accounts using Active Directory 2008/2012 to create new domain accounts, provide controlled access to existing network shares as well as creating new ones.

it administrator

  • Handling by providing best possible solutions over 50 clients.
  • Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc.) 
  • Configure, monitor, maintain and troubleshoot Exchange server and associated technologies for Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access) and Microsoft Forefront.  
  • Installation and configuration of wireless and wired network devices such as NAS, IP Printers, IP cam etc. 
  • Providing technical support via helpdesk systems for a wide range of internal & external applications. 
  • Managing and monitoring of backups Procedures at client end. 
  • Installation, configuration and troubleshooting of all type of Hardware like Desktop, Laptop, Servers, Printers (Network printer, Inkjet, LaserJet, Dot Matrix). 

it administrator

  • IT User management
  • IT Asset management
  • Control and record keeping
  • Creation of purchase orders
  • Hardware and software installation and upgrades
  • Testing and evaluating new technology