14be7c8a-30a6-4e4a-a70e-86fe452ea04a

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences.  Over 10 years of experience managing store operations for Auto Dealers including Penske, Rick Case and Chapman Auto Group.  Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Employment history

Nov. 2017 – Jan. 2018
Cassaundrachester, Louisiana
Internet Sales Manager, Nader and Sons

Managed opportunities through the web for New and Used Auto Sales.

  • Explain products or services and prices and demonstrate use of products.
  • Contact customers to persuade them to purchase merchandise or services.

Feb. 2013 – Apr. 2017
Manteview, Colorado
Owner, Bashirian Inc

Managed a client base to freelance deal cars through various Dealers

  • Answer questions about product features and benefits.
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
  • Arrange buying parties and solicit sponsorship of such parties to sell merchandise.

Jul. 2015 – Nov. 2015
East Rayfort, Georgia
Finance Manager, Weber, Larkin and Buckridge

Using counselor selling techniques I managed clients auto purchases as well as their finance, warranty and auto product options. I packaged deals for the lender. Managed 1300.00 average per deal on over 65 deals per month. 

  • Examine, evaluate, or process loan applications.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. 

Education

May. 1987
High School Diploma: Business and Computer Science

  • South Bruen – Muoihaven, Connecticut

Skills

Marketing
Experienced

Client relationship building / Business Development
Experienced

Counselor selliing
Expert

Negotiation
Expert

internet sales manager

  • Stay abreast with online marketing trends and competitors.
  • Determined price schedules and discount rates. efficient and secure procedures for data management and analysis with attention to all technical aspects.
  • Implemented new suggestions for CRM software.

internet sales manager

  • Consistently exceeded store sales and profit budgets.
  • Generated internet sales from substandard #6 ranking in dealership to #2 national car sales of 7 dealerships.
  • Consistently earn highest rating in customer service satisfaction surveys.
  • Exceeded sales goals each year including 50 percent for 2012 and 60 percent in 2013.
  • Coordinated and responded to complex customer Internet sales requests, resulting in increased sales and customer satisfaction.
  • Formulated management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
  • Devised and implemented

internet sales manager

  •   Internet sales specialist, averaged 19.5 sales per month 
  •  Consistently achieved 100% survey results on customer satisfaction reports. 
  • Negotiation/ presentation skills are fine tuned 
  • Provided quotes and prices to prospective buyers, explained credit terms and prepared sales contracts 
  • Assisted in mentoring new sales representatives as needed
  •  #1 top performer in sales at Towne Mazda

internet sales manager

  • Call and email customers about their inquiries on a vehicle they are interested in.
  • Confer with potential customers regarding equipment needs and advise customers on types of vehicle to purchase.
  • Resolve any customer complaints regarding sales and services. 
  • Deliver vehicles to customers home.
  • Overseeing group of 3 other internet salespeople to make sure we hit our weekly and monthly goals.
  • Properly distribute leads to each internet salesperson.
  • Conduct weekly meetings to go over sales pitch and overcoming objections.

internet sales manager

  • Structured deals for bank approval. 
  • Responsible for finalizing “closing” deals.  
  • Managed customer leads, responded to all inquiries in a quick and timely manner. 
  • Develop sales strategies and determine sales forecast and projections. 

internet sales manager

  • Expected to meet and surpass monthly sales targets
  • Responsible for maintaining customer satisfaction above national average for BMW stores
  • Required to instruct and oversee the internet sales personnel
  • Running Long Beach BMW’s social media platforms to help generate more business

internet sales manager

  • Respond to customer queries promptly and professionally. 
  • Work independently or in a team to achieve monthly sales quota. 
  • Provide excellent services and ensure customer satisfaction. 
  • Make inbound and outbound calls to sell company products. 

internet sales manager

  • Work with clients on financing options and extended warranty
  • Generate new and innovative ways to bring in additional clients/referrals
  • Attend sales training and educational programs for professional development. 
  • Communicate with customers through phone, e-mails, and personal visits. 

internet sales manager

  • Build relationships with Internet customers to achieve sales objectives. 
  • Negotiate with customers to close on deals and increase sales; Personally work deals, interest rates, and leases. 
  • Maintain contact with customers via email, phone calls, texts, with regular updates on programs and incentives. 
  • Execute sales on lease returns customers through in house portfolio and conquest service customers

internet sales manager

  • Perform online sales activities to achieve company sales objectives. 
  • Identify and contact potential customers for business opportunities. 
  • Schedule daily customer appointments and make product presentations. 
  • Update customer database with contact details and interest information from prospective customers. 
  • Perform daily tasks based on an assigned work plan. 
  • Maintain profitable and productive relationships with customers. 
  • Maintain up-to-date knowledge about product information and promotions. 

internet sales manager

  • Structured deals for bank approval.
  • Responsible for finalizing “closing” deals.
  • Managed customer leads and responded to them in a timely manner.
  • Present purchase orders to consumers

internet sales manager

  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.Explain products or services and prices and demonstrate use of products.
  • Submitted deals to various banks.
  • Worked with DealerSocket, Reynolds & Reynolds, Earignite, and other dealer related programs. 
  • Appraise vehicles to determine values.

internet sales manager

  •   Managing the customer leads using a CRM tool and responding to all inquiries in a quick and timely manner. 
  • Handle/Maintain 150-200 Inbound internet leads per month
  •  Answering the customer questions on product inventory, helping people find the best car for their needs, and explaining the benefits of the vehicles. 
  •   Driving the internet traffic into the dealership, making appointments for interested customers, and continuously following up throughout the buying process. 
  •   Understanding the needs of a diverse client base and is able to adapt them approach accordingly. 
  •   Respond to all sales internet leads and set up sales department appointments accordingly. 
  • Consistently maintain/grow a rolling 15%-20% closing ratio 

internet sales manager

  • Ensure customer request are answered in a timely fashion
  • Set appointments during business hours convenient for customers
  • Provide information to the customer as requested 
  • Interview clients to determine what they are seeking.

internet sales manager

  • Average 12-15 car sales a month
  • Appointment setting from inbound inquiries 
  • Worked directly with customers from beginning to finish 
  • Needs assements

internet sales manager

  • Plan and direct staffing, training, and performance evaluations to develop and control sales thru the internet department. 
  • Oversee salesmen and their day to day activities and how  they relate to producing more internet sales.
  • Recipient of Nissan’s Most Prestigious Award for an Internet Sales Manager: The Nissan Owner First Award of Excellence in 2008, 2009, 2011 and 2012.
  • To plan a strategy to increase both volume and gross profit on a monthly, quarterly, and yearly basis.

internet sales manager

  •  Worked closely with department managers to ensure customer satisfaction
  • Manage the dealerships CRM and implement processes and work flows
  • Make manager appointments and confirm calls 
  • Provide the dealer with accurate floor traffic counts on a daily basis
  • Desk and close deals 

internet sales manager

  • Oversee a team of 4-5 Product Advisors
  • Have developed an online response process for the team
  • Provide information to clients on vehicles and buying process
  • Present offers to purchase to clients
  • Train new Product Advisors
  • Know inventory – New and Preowned
  • Walk-around videos

internet sales manager

  • Generate sales through incoming calls, arranging meetings, customer service,  and manage internet traffic .
  • Assist in selling new and pre-owned vehicles on the floor and expanded sales to the dealership’s website.
  • Explained product performance, application and benefits, described available options, assisted with test drives, and answered customers’ questions.
  • Staying informed with new products, features, and accessories available and explained their benefits to customers.
  • Maintained a buyer follow-up routine that resulted in repeat sales and referrals and contributed to overall customer satisfaction.
  • Participated in product and sales training courses to increase effectiveness and productivity.

internet sales manager

  • Top Producer in sales for yearly units and monthly average.
  • Lead a team of 5+ sales associates to top performing goals
  • Appraise vehicles and determine values based on features, options, and damage
  • Prepare documents such as purchase agreements and leases.

internet sales manager

  • Call and email possible leads to set up appointments
  • greet guest and show as well as sell them a new vehicle
  •  assist the guest through the application process
  • lead technology presentations to large groups
  • teach the guest how to use the new vehicle