110d97bf-055f-4b4a-a6ea-2f72f289f2bf
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
I believe I can be who you are looking for!
My skills of working closely with children go hand in hand with being able to work efficiently in an office space and handling all files and working at a fast paced level. Working with children has really helped in me being able to deal with parents at a caring and professional level. I am very trained in microsoft office, excel, etc. Computer skills are my strong suit. I catch on to any job very easily and am able to work independently. I am very passionate about my work and caring towards all clients. I will make sure all clients are happy and satisfied.
My skills of working closely with children go hand in hand with being able to work efficiently in an office space and handling all files and working at a fast paced level. Working with children has really helped in me being able to deal with parents at a caring and professional level. I am very trained in microsoft office, excel, etc. Computer skills are my strong suit. I catch on to any job very easily and am able to work independently. I am very passionate about my work and caring towards all clients. I will make sure all clients are happy and satisfied.
Employment history
Intake Coordinator, Lynch, Jakubowski and Dach. Fabianstad, West Virginia
Apr. 2017 – Jun. 2017
The job duties for an intake coordinator at Foothills Alliance included answering all incoming calls, and transferring the calls to their destination or handling calls that could be handled through myself. Job duties also included scheduling all appointments for interviews, confirming all interview appointments and updating our outlook calendar, as well as making sure our forensic interviewer, family advocate and director’s calendars are updated. I would also keep in touch with law enforcement, DSS, solicitors office, etc. to make sure they are updated on all of our cases and that they are present for interviews if they want to be. Job duties included putting together all files for clients and medical files. I would also assist in helping with interviews and medicals when necessary. Job duties would include sitting with families in the waiting room to talk to them to make sure all their questions have been answered, and they understand our process throughout the hours they spend at Foothills. I would manage the copy machine and all faxes that would come in. I would send over intakes to their respective departments and would assist in the ER with victims of assault. Job duties also included filling out paper work and pink sheets for clients in need of our services, like counseling.
Nanny, Pfannerstill-Leffler. Melvaburgh, Texas
Nov. 2016 – Dec. 2016
Job duties included picking up 2 children from school every day and working with them on their homework. I also made sure they had an after school snack and did activities with them until their parents got home.
counselor, Ortiz and Sons. Lake Liviatown, Louisiana
Feb. 2016 – Mar. 2016
Working for the after school program I was assigned to a school where I would help watch over all the kids in the program. We would give them snack, do bible study with them, do activities with the children. Job duties also included talking with parents when there was an issue, and we would try to resolve the issue.
Education
North Runolfsdottir College, Lindgrenville, Colorado
North New York University, Katheleenport, Idaho
High School Diploma, Jun. 2014
Skills
Computer Skills
Experienced
Microsoft word, excel, etc.
Experienced
Working very well with children
Expert
35dd36d1-42a5-41bb-b688-48b4ff853fef
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Compassionate, level-headed intake coordinator responsible for evaluating and accepting suitable patients for home health care services. Over 10 years of experience as a Licensed Practical Nurse working in acute care setting, correctional field setting as well as home health setting. Strong ability to articulate all components of an organizations continuum of care and ensure best possible outcomes.
Employment history
Intake Coordinator, Ritchie Inc. Port Mariam, Ohio
Oct. 2018 – Present
Initiate and implement new incoming home health referrals from inpatient hospitals, rehabilitation hospitals, skilled nursing facilities and physicians. Verify insurance benefits and get initial authorizations for home health services. Make initial welcome visit to skilled facilities. Take verbal orders, schedule upcoming clinical visits and answer any clinical questions and/or concerns. Proficient in EPIC/Connect Care medical charting.
LPN, McLaughlin, Wiza and O'Kon. New Teresamouth, Arkansas
Sep. 2013 – Apr. 2014
- Analyze and interpret patients’ histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses.
- Diagnose or treat acute health care problems such as illnesses, infections, and injuries.
- Develop treatment plans based on scientific rationale, standards of care, and professional practice guidelines.
- Recommend interventions to modify behavior associated with health risks.
- Counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, and herbal remedies.
- Educate patients about self-management of acute or chronic illnesses, tailoring instructions to patients’ individual circumstances.
- Maintain complete and detailed records of patients’ health care plans and prognoses.
- Perform routine or annual physical examinations.
LPN, Murazik-Legros. Lake William, South Dakota
Sep. 2008 – Jul. 2009
- Analyze and interpret patients’ histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses.
- Recommend interventions to modify behavior associated with health risks.
- Counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, and herbal remedies.
- Educate patients about self-management of acute or chronic illnesses, tailoring instructions to patients’ individual circumstances.
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, and older adults.
- Maintain complete and detailed records of patients’ health care plans and prognoses.
- Provide patients with information needed to promote health, reduce risk factors, or prevent disease or disability.
- Supervise or coordinate patient care or support staff activities.
- Perform intravenous access
- Bedside nursing
Education
South Kautzer University, Thomasbury, Massachusetts
Associate of Science, Nursing, Present
East Batz Institute, New Dewittmouth, Iowa
Licensed Practical Nurse Diploma, Nursing, Sep. 2008
Skills
Venipuncture
Bedside nursing
Communication
Multitasking
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Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Intake Coordinator, Quitzon-Deckow. Lake Terresa, Texas
Mar. 2019 – Present
- Confer with clients by telephone or in person to provide information and obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Customer Service Representative, Langworth Group. Haroldberg, South Carolina
Jan. 2016 – Feb. 2016
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
Education
Eastern Mississippi College, Sydneyville, Vermont
Bachelor of Science, Bachelor of Science in Psychology, Mar. 2015
East Little, Jaskolskihaven, Montana
May. 2011
North Corwin Institute, Corwinside, Missouri
Dec. 2006
Skills
Customer Service
Communication Skills
Computer Literacy
intake coordinator
- Responsible for taking in-bound and giving out-bound call requests for care management from patients, physicians offices or imaging centers
- Trained to handle over 60+ health plans, government/commercial requests as well as musculoskeletal requests and Blue Cross Blue Shield of Tennessee
- Email daily updates to team members regarding admissions, discharges, and patients in the hospital
intake coordinator
- Review all referral/new admission paperwork and preparing it for review from Clinical Supervisors
- Work closely with ordering physician’s office to ensure proper care and admission of the patient
- Work with account executives to form relationships with PCP offices as well as skilled nursing facilities and hospitals
- Communicate with patients and their families to discuss the patient’s care and ease their mind through the referral process
- Verify patient insurance
- Input patient information into electronic chart
- Obtain all required documentation as required by Medicare
intake coordinator
- Ability to effectively utilize ISSAC and Image One platforms
- Strong knowledge on hand problem solving skills (Sharepoint, Team Chat, Edicationals, SMEs)
- Strong ability to multi-task (phone, pc, resources) while maintaining a positive demeanor
- Strong Audit History a. Customer Service b. First Call Resolution
- Excellent Telephonic Presence
- Track/communicates system errors, even starting group chats to ensure everyone is assisted in an expedient and thorough manner.
- Responsible for researching issues regarding the certification process and forward to the appropriate parties
intake coordinator
- Processed inbound calls from physicians/providers offices regarding preauthorization for radiology test
- Resolved Customer Service Issues
- Solved problems with a professional aptitude and answered questions based on current information
- Handled confidential information on a daily basis in a professional manner
intake coordinator
- Processed Medicare referral forms in accordance with company procedures (temp assignment)
- Oversee all aspects of organizations policies and procedures for prospective or inquiring program participants
- Provide information regarding program and eligibility to individuals or other agencies via pamphlets, telephone, walk-in interviews, or internet
- Provide direct service and support to individuals or clients.
intake coordinator
- Coordinates all daily patient referral and intake operations
- Verify benefits, start precertification
- Assists with the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Confer with clients by telephone or in person to provide information and obtain details of complaints.
intake coordinator/ inpatient treatment attendant
- Patient Intake
- Provide daily living assistance to patient.
- Create, maintain, and enter information into Avatar
- Audit files
- Maintain daily patient charting.
- Conducts patient groups.
intake coordinator
- Processed client intake information.
- Confirmed insurance information and payment and followed up with any discrepancies.
- Data entry of client information into database with minimal error.
- Made copies and filed client information properly.
- Assisted with coding and billing.
intake coordinator
- Locate and attach appropriate files to patients chart.
- Direct and coordinate visits of nurses and therapist.
- Verify patients insurance and obtain authorization if required.
- Enter patients demographics and attach all paperwork pertaining to the patient in the system.
- Order medical supplies for wound care patients and office medical supplies.