f61b9601-0f69-4659-ba2f-6280ff5ddf0c
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Motivated and dynamic professional with an advanced degree and 25+ years of detailed analysis, investigation and data modeling experience. Exceptional analytical and conceptual thinking experience. Proficient with various software and hardware packages (tablets, desktops, laptops, LMS, CRM, MIS systems, digital grade books, MS Office, Mac, Adobe applications etc).
Dedicated, analytical, results-driven professional specialising in monitoring and reporting on trends, variances and data inconsistencies throughout industry and service in both the public and private sectors. Highly developed intuition and insight to human behaviour gained over 20+ years as a therapist / counsellor.
Dedicated, analytical, results-driven professional specialising in monitoring and reporting on trends, variances and data inconsistencies throughout industry and service in both the public and private sectors. Highly developed intuition and insight to human behaviour gained over 20+ years as a therapist / counsellor.
Having a history of leading and supporting successful projects and the ability to influence stakeholders and work closely with them to determine acceptable solutions through, I see all these attributes as a real strength for an ‘employer of choice’ and as an Intelligence Office.
Employment history
Instructional Designer / Trainer Assessor / Business Analyst, Buckridge-Schiller. Port Maribeth, Oklahoma
May. 2017 – Present
Site Institute Aug 19 – Current
National Institute of Education and Technology (NIET) Group May 16 – Current
Australian Pacific College (APC) Feb 17 – Current
SAGE Institute Pty Ltd Sept 16 – Mar 17
Australian College of Sports and Fitness (ACSF) Sept 16 – Aug 17
Australian Pacific College (APC) Feb 17 – Current
SAGE Institute Pty Ltd Sept 16 – Mar 17
Australian College of Sports and Fitness (ACSF) Sept 16 – Aug 17
- Analyze data gathered and develop solutions or alternative methods of proceeding
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
- Train and assess international and domestic adult students focusing on their learning experience and engagement, understanding the compliance requirements under CRICOS within the VET sector for the following courses –
BSB80615 Graduate Diploma of Management (Learning)
BSB80515 Graduate Certificate in Management (Learning)
BSB61015 Advanced Diploma of Leadership and Management
BSB60215 Advanced Diploma of Business
BSB51915 Diploma of Leadership and Management
BSB50215 Diploma of Business
BSB51415 Diploma of Project Management
BSB80515 Graduate Certificate in Management (Learning)
BSB61015 Advanced Diploma of Leadership and Management
BSB60215 Advanced Diploma of Business
BSB51915 Diploma of Leadership and Management
BSB50215 Diploma of Business
BSB51415 Diploma of Project Management
BSB52415 Diploma in Marketing and Communication
BSB40215 Certificate IV in Business
BSB42415 Certificate IV in Marketing and Communication
HLT52015 Diploma of Remedial Massage
- Deliver and coordinate training in accordance with the training and assessment strategy (TAS) requirements using training methods that positively embed knowledge and skills to learners
- Design and develop high-quality and engaging learning solutions and performance support materials
- Implemented instructional design theories, methodologies and adult learning best practice principles to work with the leadership to develop quality learning materials to meet client requirements and departmental specifications
- Analyse existing courseware and resources making recommendations for improvement
- Develop, peer review, test and finalise a suite of learning resources to support: online learning, face-to-face training and self-paced learning modules
- Participate in assessment moderation and validation activities to promote fair and reliable assessment that maintains the alignment of assessment activities and materials with industry expectations and training package requirements
- Design, evaluate, recommend, and approve changes of forms and reports
- Deliver services that focus on the individual learner in relation to identifying and meeting learner’s individual needs
- Undertake own professional development activities to continue to develop competence and currency of skills and knowledge. Update professional development matrix to provide an accurate record of professional development and currency
- Contribute to continuous improvement including identifying opportunities for improvement and acting responsively to implement agreed improvements
- Liaise with student services to coordinate the flow of documents to ensure learner records and data is kept accurate and up to date
- Monitor the safety of learners at all times. Always put the safety of learners as a priority
- Perform duties in an ethical and professional manner that supports an inclusive learning environment that is free from discrimination and harassment
- Respect the needs of each learner and make an adjustment to training and assessment to accommodate these needs of individuals without compromising the integrity of the desired outcome
- Create an environment that supports and encourages equitable treatment and behaviour from all learners and those contributing to learning and assessment
- Model ethical and professional behaviour to set the benchmark of these qualities for learners and others.
Director / Small Business Owner, Greenholt-Donnelly. Ratketon, Minnesota
Sep. 2015 – Jan. 2018
Casa Di Natura Luxury Spa and Event Centre
- Coordinate facility schedules to maximize usage and efficiency.
- Manage end to end activities for events, workshops and trade shows.
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Establish spa budgets and financial goals.
- Train staff in the use or sale of services, products, programs, and activities.
- Develop staff service or retail goals and guide staff in goal achievement.
- Respond to customer inquiries or complaints.
RTO Manager, Walter Inc. Kimview, Wyoming
Jun. 2013 – Jun. 2014
Australian Institute of Health and Business Management (AIHBM)
- Evaluate curricula, teaching methods, and programs to determine their effectiveness, efficiency, and utilization, and to ensure that institute activities comply with federal, state, and local regulations (ASQA).
- Set educational standards and goals, and help establish policies and procedures to carry them out.
- Determine the scope of educational program offerings, and prepare drafts of course schedules and descriptions to estimate staffing and facility requirements.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Plan and develop instructional methods and content for educational, vocational, or student activity programs.
- Develop partnerships with businesses, communities, and other organizations to help meet identified educational needs and to provide school-to-work programs.
- Meet with federal, state, and local agencies to keep updated on policies and to discuss improvements for education programs.
- Collect and analyze survey data, regulatory information, and data on demographic and employment trends to forecast enrollment patterns and curriculum change needs.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Train domestic students in Certificate IV programs.
Learning and Development Advisor / Training Co-Ordinator / Compliance Officer / Field Supervisor / Project Officer, Feeney, Wolff and Schroeder. Port Phyllis, Maryland
Nov. 2005 – Mar. 2010
- Initiated, lobbied and won board approval between Balfour Beatty (international conglomerate) and United Group Ltd Joint Venture to develop and implement an ambitious government funded multi-million-dollar learning and development program partnering with Bremer TAFE to deliver and complete a minimum of 2 @ Cert III qualifications and above. Achieved over 85% of the 250-workforce including management resulting in dual qualifications.
- Setup a national training division that grew to a staff level of 6 personnel. Received international recognition for the innovative interactive in-house refresher training programs. Flown to England to consult with the established training department to impart innovative initiative in training and assessment material design. Contracted to produce training materials for United Group Ltd WHS Department.
- Trainer / Assessor / Business Analyst / Mentor / Coach for Power Transmission Industry for leaders, management, supervisory and workers on leadership programs, emotional intelligence, quality assurance, performance management, compliance, organisational development, toolboxes, orientation programs, construction activity refresher programs, safe machinery operation refresher programs, high risk activity refresher programs.
- Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
- Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Prepare and submit budget estimates, progress reports, or cost tracking reports.
- Inspect or review projects to monitor compliance with building and safety codes, or other regulations.
- Select, contract, and oversee workers who complete specific pieces of the project, such as tower erections.
- Develop or implement quality control programs.
- Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out.
Volunteer – Teacher / Mentor, Smitham-O'Hara. Jenninehaven, Texas
Mar. 2000 – Apr. 2000
- Plan project arrangements or outlines, and organize material accordingly.
- Follow ethical codes that protect the confidentiality of information.
- Prepare course materials such as curriculum, homework assignments, and handouts.
- Evaluate and grade students’ class work, assignments, and papers.
- Initiate, facilitate, and moderate classroom discussions.
- Select and obtain materials and supplies such as textbooks.
Call Centre Management / Project Manager / Business Analyst, Cummerata Group. Webershire, Indiana
Feb. 1998 – Jul. 1998
National Workforce Planning Manager, Brisbane
National Project Manager, Melbourne
Qld Regional Call and Resource Manager, Brisbane
National Call Centre Resource Manager, Melbourne
National Call Centre Systems Admin Manager, Melbourne
National Call Centre Business Analyst, Melbourne
- Develop and manage complex forecasting, scheduling and rostering management system and processes for 9000 employees
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Gather and organize information on problems or procedures.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Design, evaluate, recommend, and approve changes of forms and reports.
- Promote company products, services, and savings plans when appropriate.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, to verify details, monitor work activities, or evaluate performance.
- Provide assistance for customers with special billing requests.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Education
Western Gerhold Academy, North Jame, Arkansas
TAE40116 Certificate IV in Training and Assessing, VET Sector, Dec. 2018
The Kuphal Academy, East Rollandberg, Utah
Graduate Diploma of Business Administration, Financial Management, Corporate Governance, Strategic Management, Project Management, Jul. 2016
The McKenzie Institute, Port Lucienmouth, New Mexico
MBA, Entrepreneurship, Event Management, Sustainable Tourism Operations, Strategic Management Research Project, Jul. 2016
North Armstrong, Port Jacintoside, Oklahoma
Graduate Certificate of Business Administration, Operations Management, Strategic HR, Marketing Management, Leadership, Aug. 2015
Skills
Training / Assessing
Experienced
Instructional Design
Experienced
Business Analysis & Investigation
Expert
Project Management
Expert
Compliance
Expert
Understanding Human Behaviour
Expert
b77b58aa-9f8c-49e7-a1f2-0c37cbf76c13
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
– Creating engaging learning activities and compelling course content.
– Designed and developed course materials from scratch.
– Provide exercises and activities that enhance the learning process.
– Excellent knowledge of learning theories and instructional design models
– Designed eLearning courses tailored to client needs using reality based scenarios, interactives and simulations.
– Train others on how to deliver learning material.
– Maintain project documentation and course folders.
– Designed and developed course materials from scratch.
– Provide exercises and activities that enhance the learning process.
– Excellent knowledge of learning theories and instructional design models
– Designed eLearning courses tailored to client needs using reality based scenarios, interactives and simulations.
– Train others on how to deliver learning material.
– Maintain project documentation and course folders.
Employment history
Instructional Designer, Predovic-Crist. Feilstad, Idaho
Mar. 2017 – Present
– Work with Subject matter Experts to identify what students
need to learn.
– Develop Objectives and ensure content matches those
objectives
– Revise and rewrite to shape it for learning needs.
– Structure content and activities for student learning.
– Create media to support learning (e.g., Visual aids for face to
face, various multimedia for e-learning and online)
– Develop assessments (note that this does not only means
tests)
– Adapt instructional materials created for one format to another
format (Usually this is adapting materials from face to face to
e- learning)
need to learn.
– Develop Objectives and ensure content matches those
objectives
– Revise and rewrite to shape it for learning needs.
– Structure content and activities for student learning.
– Create media to support learning (e.g., Visual aids for face to
face, various multimedia for e-learning and online)
– Develop assessments (note that this does not only means
tests)
– Adapt instructional materials created for one format to another
format (Usually this is adapting materials from face to face to
e- learning)
Operations Engineer, McKenzie and Sons. Quitzonborough, Missouri
Apr. 2014 – Oct. 2014
Experience in field of Commissioning of Steam turbine during
the shutdown project at thermal power plant from the period of November 2014 – February 2015
– Monitoring the entire operation of Combined Cycle Power Plant (CCPP) and its Auxiliaries through Distributed Control System (DCS).
– Monitoring of Fly Ash collection and its auxiliaries.
– Operation and control of Starting Frequency Converter (SFC), Instrument Air / Process Air Compressor (IA/PA)
– Air Cooled Condenser fans (ACC) & Air Cooled Heat exchanger (ACHE) fans control and operation through DCS.
– Unit startup and shut down activities through DCS.
– Enormous knowledge of the operation of high-pressure boilers and related mechanical equipment.
– Have knowledge in Air Compressors, Air handling units, ventilation
systems (HVAC).
– Controls treatment plant machines and equipment to purify and
clarify water for human consumption and for industrial use.
– Operates and controls electric motors, pumps, and valves by using
SCADA to regulate flow of raw water into treating plant.
– Monitors panel board through SCADA and adjusts controls to regulate flow rates, loss of head pressure and water elevation, and distribution of
water.
– Involved in back wash and regeneration of filters and ion exchangers.
– Submittal daily report.
the shutdown project at thermal power plant from the period of November 2014 – February 2015
– Monitoring the entire operation of Combined Cycle Power Plant (CCPP) and its Auxiliaries through Distributed Control System (DCS).
– Monitoring of Fly Ash collection and its auxiliaries.
– Operation and control of Starting Frequency Converter (SFC), Instrument Air / Process Air Compressor (IA/PA)
– Air Cooled Condenser fans (ACC) & Air Cooled Heat exchanger (ACHE) fans control and operation through DCS.
– Unit startup and shut down activities through DCS.
– Enormous knowledge of the operation of high-pressure boilers and related mechanical equipment.
– Have knowledge in Air Compressors, Air handling units, ventilation
systems (HVAC).
– Controls treatment plant machines and equipment to purify and
clarify water for human consumption and for industrial use.
– Operates and controls electric motors, pumps, and valves by using
SCADA to regulate flow of raw water into treating plant.
– Monitors panel board through SCADA and adjusts controls to regulate flow rates, loss of head pressure and water elevation, and distribution of
water.
– Involved in back wash and regeneration of filters and ion exchangers.
– Submittal daily report.
Education
East Fahey Academy, West Raymundoville, Washington
Bachelor of Engineering, Engineering, Jul. 2013
East Vermont College, Port Theodore, Utah
Secondary School Certificate, SSLC, Dec. 2009
O'Hara University, Boscoton, Connecticut
Higher Secondary School, HSS, Aug. 2007
Languages
Tamil
Native speaker
English
Fluent
Skills
Course Development
Experienced
Data Management
Experienced
MS Word, Excel, Power Point
Skillful
Syllabus Development
Experienced
Content Development
Experienced
LMS (Learning Management System)
Expert
4c07eece-4969-4ace-b384-93d396c51ea7
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
– Creating engaging learning activities and compelling course content.
– Designed and developed course materials from scratch.
– Provide exercises and activities that enhance the learning process.
– Excellent knowledge of learning theories and instructional design models
– Designed eLearning courses tailored to client needs using reality based scenarios, interactives and simulations.
– Train others on how to deliver learning material.
– Maintain project documentation and course folders.
– Designed and developed course materials from scratch.
– Provide exercises and activities that enhance the learning process.
– Excellent knowledge of learning theories and instructional design models
– Designed eLearning courses tailored to client needs using reality based scenarios, interactives and simulations.
– Train others on how to deliver learning material.
– Maintain project documentation and course folders.
Employment history
Instructional Designer, Blanda-Glover. East Ernie, New Jersey
Jan. 2018 – Present
– Work with Subject matter Experts to identify what students
need to learn.
– Develop Objectives and ensure content matches those
objectives
– Revise and rewrite to shape it for learning needs.
– Structure content and activities for student learning.
– Create media to support learning (e.g., Visual aids for face to
face, various multimedia for e-learning and online)
– Develop assessments (note that this does not only means
tests)
– Adapt instructional materials created for one format to another
format (Usually this is adapting materials from face to face to
e- learning)
need to learn.
– Develop Objectives and ensure content matches those
objectives
– Revise and rewrite to shape it for learning needs.
– Structure content and activities for student learning.
– Create media to support learning (e.g., Visual aids for face to
face, various multimedia for e-learning and online)
– Develop assessments (note that this does not only means
tests)
– Adapt instructional materials created for one format to another
format (Usually this is adapting materials from face to face to
e- learning)
Operations Engineer, Kiehn, Raynor and Kihn. Reedberg, Washington
Aug. 2013 – May. 2014
Experience in field of Commissioning of Steam turbine during
the shutdown project at thermal power plant from the period of November 2014 – February 2015
– Monitoring the entire operation of Combined Cycle Power Plant (CCPP) and its Auxiliaries through Distributed Control System (DCS).
– Monitoring of Fly Ash collection and its auxiliaries.
– Operation and control of Starting Frequency Converter (SFC), Instrument Air / Process Air Compressor (IA/PA)
– Air Cooled Condenser fans (ACC) & Air Cooled Heat exchanger (ACHE) fans control and operation through DCS.
– Unit startup and shut down activities through DCS.
– Enormous knowledge of the operation of high-pressure boilers and related mechanical equipment.
– Have knowledge in Air Compressors, Air handling units, ventilation
systems (HVAC).
– Controls treatment plant machines and equipment to purify and
clarify water for human consumption and for industrial use.
– Operates and controls electric motors, pumps, and valves by using
SCADA to regulate flow of raw water into treating plant.
– Monitors panel board through SCADA and adjusts controls to regulate flow rates, loss of head pressure and water elevation, and distribution of
water.
– Involved in back wash and regeneration of filters and ion exchangers.
– Submittal daily report.
the shutdown project at thermal power plant from the period of November 2014 – February 2015
– Monitoring the entire operation of Combined Cycle Power Plant (CCPP) and its Auxiliaries through Distributed Control System (DCS).
– Monitoring of Fly Ash collection and its auxiliaries.
– Operation and control of Starting Frequency Converter (SFC), Instrument Air / Process Air Compressor (IA/PA)
– Air Cooled Condenser fans (ACC) & Air Cooled Heat exchanger (ACHE) fans control and operation through DCS.
– Unit startup and shut down activities through DCS.
– Enormous knowledge of the operation of high-pressure boilers and related mechanical equipment.
– Have knowledge in Air Compressors, Air handling units, ventilation
systems (HVAC).
– Controls treatment plant machines and equipment to purify and
clarify water for human consumption and for industrial use.
– Operates and controls electric motors, pumps, and valves by using
SCADA to regulate flow of raw water into treating plant.
– Monitors panel board through SCADA and adjusts controls to regulate flow rates, loss of head pressure and water elevation, and distribution of
water.
– Involved in back wash and regeneration of filters and ion exchangers.
– Submittal daily report.
Education
Eastern Hawaii University, Port Kandace, West Virginia
Bachelor of Engineering, Engineering, Apr. 2013
Von Academy, Huelsburgh, Alaska
Secondary School Certificate, SSLC, Jun. 2009
The Weimann, Nitzschemouth, Pennsylvania
Higher Secondary School, HSS, Feb. 2007
Languages
Tamil
Native speaker
English
Fluent
Skills
Course Development
Experienced
Data Management
Experienced
MS Word, Excel, Power Point
Skillful
Syllabus Development
Experienced
Content Development
Experienced
LMS (Learning Management System)
Expert
67f66096-b351-4308-a756-e8c5f8606144
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Always the advocate of promoting learning and the exchange of ideas, skills and knowledge both through technology platforms and by co-ordinating organisation-wide learning, events and communities of practice, I see these attributes as a real strength for an ‘employer of choice’.
Motivated and dynamic educator with an advanced degree and 25+ years of classroom experience. Proficient with popular educational hardware (tablets, desktops, laptops, Smartboards) and software (LMS’s, digital grade books, Adobe applications etc).
Skilled in designing curriculum which meets criteria of the 21st Century classroom. Proficiency with both the spoken and written word have provided opportunities for leadership and advancement within the educational setting. Possesses the vision needed to instruct and mentor students in a highly competitive world.
Employment history
Instructional Designer / Project Lead / Trainer, Lowe and Sons. Lakinfort, Wyoming
May. 2018 – Present
National Institute of Education and Technology (NIET) Group
Australian Pacific College (APC)
Australian Pacific College (APC)
- Applies a systems approach to curriculum design, re-design and development
- Assume a lead role with designers working on common design-related projects
- Participates in the planning, development, and evaluation of learning programs from new hire training materials supporting ongoing learning and professional development of learner audiences
- Creates or converts existing instructor-led curriculum into an online learning format
- Define learning objectives
- Coordinate the development of instructional materials that are functional, informative, and consistent with sound instructional design principles
- Provide recommendations for interface design, sequencing of instruction, use of assessments, and online inter-actives
- Identify the performance, skills, knowledge, information and attitude gaps of the target audience and create, select and suggest learning experiences to fill this gap
- Collaborates with key stakeholders to assess learning gaps and consults regarding technology-based learning solutions
- Develops, edits, or enhances existing technology-based learning
- Work with SMEs to identify target audience’s training needs
- Analyzes current training programs that incorporate learning technologies to identify opportunities for improvement and to enhance business objective alignment
- Analyze and apply trends and best practices in learning technologies and instructional design
- Train and assess international and domestic adult students focusing on their learning experience and engagement, understanding the compliance requirements under CRICOS within the VET sector for a variety of diplomas and certificates
- Deliver and coordinate training in accordance with the training and assessment strategy requirements using training methods that positively embed knowledge and skills to learners
- Conduct assessments in accordance with the principles of assessment and the required assessment strategy
- Participate in assessment moderation and validation activities to promote fair and reliable assessment that maintains the alignment of assessment activities and materials with industry expectations and training package requirements
- Deliver services that focus on the individual learner in relation to identifying and meeting learner’s individual needs
- Undertake own professional development activities to continue to develop competence and currency of skills and knowledge. Update professional development matrix to provide an accurate record of professional development and currency
- Contribute to continuous improvement including identifying opportunities for improvement and acting responsively to implement agreed improvements
- Respect the needs of each learner and make an adjustment to training and assessment to accommodate these needs of individuals without compromising the integrity of the desired outcome
RTO Manager, Haley, Ziemann and Gleichner. New Allynside, New Hampshire
Sep. 2017 – Oct. 2018
Australian Institute of Health and Business Management (AIHBM)
Management
Management
- Evaluate curricula, teaching methods, and programs to determine their effectiveness, efficiency, and utilization, and to ensure that institute activities comply with federal, state, and local regulations (ASQA).
- Set educational standards and goals, and help establish policies and procedures to carry them out.
- Determine the scope of educational program offerings, and prepare drafts of course schedules and descriptions to estimate staffing and facility requirements.
- Develop partnerships with businesses, communities, and other organizations to help meet identified educational needs and to provide school-to-work programs.
- Meet with federal, state, and local agencies to keep updated on policies and to discuss improvements for education programs.
- Collect and analyze survey data, regulatory information, and data on demographic and employment trends to forecast enrollment patterns and curriculum change needs.
Instructional Design / Training Assessing
- Plan and develop instructional methods and content for educational, vocational, or student activity programs.
- Design and develop quality, engaging learning solutions through TNA, design, planning, reviews and consultation with SMEs and other learning professionals
- Evaluate Learning Methodologies in combination with key Learning Theories eg tapping into prior experience, understanding how to create Aha moments through transformational learning, experiential learning etc
- Facilitation of workshops to understand the learning needs of the organisation, analyse outcomes and map to desired learning outcomes
- Train domestic students in Certificate IV programs.
- Initiate, facilitate, and moderate classroom discussions.
- Validate, moderate and evaluate learning and assessment materials.
Director / Small Business Owner, Streich, Orn and Weber. Pabloton, Maryland
Feb. 2017 – Aug. 2018
Casa Di Natura Luxury Spa and Event Centre
- Coordinate facility schedules to maximize usage and efficiency.
- Manage end to end activities for events, workshops and trade shows.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Establish spa budgets and financial goals.
- Train staff in the use or sale of services, products, programs, and activities.
- Develop staff service or retail goals and guide staff in goal achievement.
- Respond to customer inquiries or complaints.
- Check spa equipment to ensure proper functioning.
Learning and Development Advisor / Training Co-Ordinator / Compliance Officer / Field Supervisor / Project Officer, Cremin-Powlowski. West Sherritown, Delaware
Feb. 2010 – Apr. 2010
- Initiated, lobbied and won board approval between Balfour Beatty (international conglomerate) and United Group Ltd Joint Venture to develop and implement an ambitious government funded multi-million-dollar learning and development program partnering with Bremer TAFE to deliver and complete a minimum of 2 @ Cert III qualifications and above. Achieved over 85% of the 250-workforce including management resulting in dual qualifications.
- Setup a national training division that grew to a staff level of 6 personnel. Received international recognition for the innovative interactive in-house refresher training programs. Flown to England to consult with the established training department to impart innovative initiative in training and assessment material design. Contracted to produce training materials for United Group Ltd WHS Department.
- Trainer / Assessor / Mentor / Coach for Power Transmission Industry for leaders, management, supervisory and workers on leadership programs, emotional intelligence, quality assurance, performance management, compliance, organisational development, toolboxes, orientation programs, construction activity refresher programs, safe machinery operation refresher programs, high risk activity refresher programs.
- Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
- Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
- Prepare and submit budget estimates, progress reports, or cost tracking reports.
- Inspect or review projects to monitor compliance with building and safety codes, or other regulations.
- Select, contract, and oversee workers who complete specific pieces of the project, such as tower erections.
- Develop or implement quality control programs.
- Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out.
Volunteer – Teacher / Mentor, Towne-Ward. East Kentland, Michigan
Mar. 2000 – Aug. 2000
- Plan project arrangements or outlines, and organize material accordingly.
- Follow ethical codes that protect the confidentiality of information.
- Prepare course materials such as syllabi, homework assignments, and handouts.
- Evaluate and grade students’ class work, assignments, and papers.
- Initiate, facilitate, and moderate classroom discussions.
- Select and obtain materials and supplies such as textbooks.
Call Centre Management / Project Manager, Schinner-Rohan. Ferdinandport, South Dakota
Jun. 1997 – Apr. 1998
National Workforce Planning Manager, Brisbane
National Project Manager, Melbourne
Regional Call and Resource Manager, Brisbane
National Telemarketing Centre Resource Manager, Melbourne
National Telemarketing Centre Systems Admin Manager, Melbourne
National Telemarketing Exchange Cut-over Coordinator, Melbourne
- Develop and manage complex forecasting, scheduling and rostering management system and processes for 9000 employees
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Promote company products, services, and savings plans when appropriate.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, to verify details, monitor work activities, or evaluate performance.
- Provide assistance for customers with special billing requests.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Education
East Johnston College, West Reatha, Illinois
TAE40116 Certificate IV in Training and Assessing, VET Sector, Apr. 2018
North Crist, East Emmitt, Florida
Graduate Diploma of Business Administration, Financial Management, Corporate Governance, Strategic Management, Project Management, Dec. 2016
Harris College, Rosalbaport, Arkansas
MBA, Entrepreneurship, Event Management, Sustainable Tourism Operations, Strategic Management Research Project, Aug. 2016
North North Carolina Institute, West Albertaville, Georgia
Graduate Certificate of Business Administration, Operations Management, Strategic HR, Marketing Management, Leadership, Dec. 2015
Skills
Management
Experienced
Compliance
Experienced
Instructional Design
Experienced
Project Management
Experienced
Training / Assessing
Experienced
Learning Management System
Experienced
instructional designer
- Train and assess international and domestic adult students focusing on their learning experience and engagement, understanding the compliance requirements under CRICOS within the VET sector for a variety of diplomas and certificates
- Deliver and coordinate training in accordance with the training and assessment strategy requirements using training methods that positively embed knowledge and skills to learners
- Conduct assessments in accordance with the principles of assessment and the required assessment strategy
- Participate in assessment moderation and validation activities to promote fair and reliable assessment that maintains the alignment of assessment activities and materials with industry expectations and training package requirements
- Deliver services that focus on the individual learner in relation to identifying and meeting learner’s individual needs
- Undertake own professional development activities to continue to develop competence and currency of skills and knowledge. Update professional development matrix to provide an accurate record of professional development and currency
- Contribute to continuous improvement including identifying opportunities for improvement and acting responsively to implement agreed improvements
instructional designer
- Multimedia content for Chhattisgarh – Curriculum based content in Hindi using Touch Screen technology- Production QA
- Edusat content for Harayana – Topics in Science and Mathematics for Classes I to XII- Prepared Feedback Form
- Textile CBT for the Ministry of Textiles – Vocational training multilingual content for Sewing Machine operators across different states-
- Multimedia content for Rajasthan– Topics in Science, Mathematics, Hindi, English, Environmental Science for Classes V to VIII
instructional designer / trainer assessor / business analyst
- Analyze data gathered and develop solutions or alternative methods of proceeding
- Work with SMEs to identify target audience’s training needs
- Analyzes current training programs that incorporate learning technologies to identify opportunities for improvement and to enhance business objective alignment
- Analyze and apply trends and best practices in learning technologies and instructional design
instructional designer
- Recruited, hired, trained, and evaluated trainers and sales staff.
- Evaluated curricula, teaching methods, and programs to determine their effectiveness, efficiency, and utilization, and to ensure that the company’s activities comply with federal, state, and local regulations.
- Determined allocations of funds for staff, materials, equipment, and authorized purchases.
- Managed twenty trainers at four different facilities.
- Used data from observations to determine training needs for the company.
instructional designer
- Design and develop customized blended learning for technical and non-technical global audiences, to ensure the skills needed to achieve
- Analyze training needs to develop new training programs or modify and improve existing programs.performance KPI
- Drive learning retention via microlearning and gamification
- Define training-related testing criteria and build strong assessments in an electronically delivered medium
- Reinforce knowledge and skills for tenured agents and continuously update the new hire learning path to reflect the top call drivers
instructional designer
- Analyze training needs.
- Research content and meet with subject matter experts.
- Design and develop content and learning activities for web-based and instructor-led courses.
- Develops, edits, or enhances existing technology-based learning
instructional designer/ e-facilitator
- Instructional Designing for online content of courses on UCSC Virtual Learning Environments (VLEs)
- Developing e-learning content
- E-facilitating to UCSC BIT Programme
- Working as the Assistant to the BIT Academic Coordinator (handling student queries and preparation related documentation )
- Writing meeting minutes
instructional designer
- Leveraged task management tools and design software to deliver learning materials for in class instruction, online learning, seminars, and other mediums of learning
- Train and assess international and domestic adult students focusing on their learning experience and engagement, understanding the compliance requirements under CRICOS within the VET sector for the following courses –
- Identify the performance, skills, knowledge, information and attitude gaps of the target audience and create, select and suggest learning experiences to fill this gap
- Collaborates with key stakeholders to assess learning gaps and consults regarding technology-based learning solutions
instructional designer/project leader, leadership training
- Conducts program and company-wide needs assessments to identify training needs.
- Audits the effectiveness of Training and Development initiatives and makes adjustments/recommendations accordingly.
- Designs, develops, audits systems and processes that track and assess training outcome
- Designs and develops appropriate learning programs/curricula in a variety of formats to support learning and meet both the business and employee development needs.
- Designs and develops appropriate leadership and management development programs
- Develops training needs analysis, project management, course development and training evaluation projects utilizing multimedia technology and authoring tools.
- Facilitates learning programs and interventions where appropriate to do so
instructional designer
- Co-Chair of CCCOnline’s OER initiative and nominated to CDHE’s OER Ambassador program by CCCOnline’s Executive Director
- Led course developments integrating innovative practices within courses such as a badging system and a VR experience
- Created a Subject Matter Expert orientation course in Desire2Learn
- Member of the eLearning Consortium of Colorado as CCCOnline’s ID representative
- Quality Matters (QM) Certified Peer Reviewer
instructional designer
- Designed andragogically focused courses with a variety of Subject Matter Experts
- Directly assisted faculty with issues in Blackboard LMS
- Oversaw the creation of a new graduate degree program (Educational Leadership)
- Created and integrated accessible content during the development process
instructional designer
- Created classes for online delivery
- Oversaw over 150 classes for semester and non-traditional delivery
- Developed over 50 new classes
- Trained teachers in best practice and new technology
- Migrated all classes from WebCT LMS to ANGEL LMS
instructional designer
- Project lead on high level curriculum related projects and worked closely with education management, SMEs, business area management, faculty, technical writers, CQA, and web administration
- Developed a multitude of training materials and design plans including milestone deadlines and recommended forms of delivery
- Delegated, coordinated and monitored time sensitive tasks within the project team
- Utilized the ADDIE process and guidelines for building effective performance support tools
instructional designer / project lead / trainer
- Applies a systems approach to curriculum design, re-design and development
- Assume a lead role with designers working on common design-related projects
- Participates in the planning, development, and evaluation of learning programs from new hire training materials supporting ongoing learning and professional development of learner audiences
- Creates or converts existing instructor-led curriculum into an online learning format
- Define learning objectives
- Coordinate the development of instructional materials that are functional, informative, and consistent with sound instructional design principles
- Provide recommendations for interface design, sequencing of instruction, use of assessments, and online inter-actives
instructional designer
- Designed, developed, and delivered on-boarding training completed by 2,000 new employees
- Organized ongoing training initiatives centered on leadership, customer service, and technical skills
- Created and implemented documentation for a new LMS to the business
- Collaborated with business leaders, stakeholders, managers, and team members to assess business needs and implement training solutions
instructional designer
- Responsible for creating blended-learning curricula using the ADDIE process
- Designed and developed 100+ hours of classroom and virtual instruction
- Onboarded and supervised the Learning Coordinators
- Unity 3D and HTML5 based apps and WBTs for the topmost airline in Middle-East
instructional designer
- Designed graduate level coursework in healthcare leadership, improvement science, economics, policy, and related topics in consultation with program faculty.
- Created novel systems for course content management to ensure continuous improvement of academic quality.
- Managed administration and support for learning management system (Moodle).
- Developed best-practices for adapting face-to-face learning to video conference formats.
instructional designer
- EDMC: Prepared Media Briefs, Media Scripts and Media Plans and designed the content and assignment of the course.
- SkillSoft: Developed and edited technical courses, manuals and documents related to Networking (Cisco), Windows, Android and iOS etc
- Shell Global: Managed various activities of the project like information gathering, analyzing the information gathered, brainstorming, and documenting the functional or business requirements.
- Designed and Developed Training Program of Work-based B.B.A. (Bachelor of Business Administration)
instructional designer
- Designed Training Program of HBNCC-Home Based Neonatal and Child Care for Community Health Workers
- Designed Training Program of MICIT: MKCL’s International Certificate in Information Technology
- Designed Training Program of Basic concepts of Astronomy for those who perceive astronomy as a hobby
- Designed assessments for Maharashtra State Certificate in Information Technology (MS-CIT)
- Designed Role based eLearning courses
- Designed Learning Objects for different target audience
- Designed Training Program of MS-ACIT (Maharashtra State Advanced Certificate in Information Technology) for Teachers
instructional designer (elearning)
- Create engaging instructor-led and e-Learning compelling course content that enhances retention and transfer
- Work with subject matter experts and identify target audience’s training needs
- State instructional end goals and create content that matches them
- Conduct instructional research and analysis on learners and contexts
- Apply tested instructional design theories, practice and methods
- Provide exercises and activities that enhance the learning process
- Maintain project documentation and course folders