e2a15829-c530-468a-9be3-43411dcd95b1

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Visionary, results-driven, senior-level professional equipped with over 3 years of experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Proven leader with a solid reputation and extensive experience in a wide range of industries. Strong ability to utilize a wide range of transferable skills and knowledge to consistently exceed expectations. Dedicated to driving and improving operational excellence and successfully guide organizations including start-ups and small businesses through launch and continuous development.   

Employment history

Implementation Specialist, Pfeffer and Sons. Geraldoburgh, West Virginia
Sep. 2019 – Present
  • Evaluate risks related to requirements implementation, testing processes, project communications, and training 
  • Identify and reconcile errors in client data to ensure accurate business requirements. 
  • Draft and maintain business requirements and align them with functional and technical requirements. 
  •  Coordinate with customers to design project scope and objectives and ensure achievement of same within the required timeframe and monitor completion of all projects.
  • Assist customers in the optimal utilization of all software tools and provide technical assistance implementation of all projects.
  • Provide training to all customers to use web service tools and prepare all required reports for regular analysis.
  • Develop new processes and recommend improvements to all procedures and ensure an optimal level of customer satisfaction at all times.
  • Identify and resolve all issues and provide assistance for the same.
  • Maintain all client applications and provide a required update and modify all applications.
  • Coordinate with employees and customers and ensure all project completion within the required timeframe and according to contract.
  • Implement all site procedures and ensure the configuration of applications according to the task list. 

Operations Manager, Windler Inc. Lake Dariusburgh, Arizona
Apr. 2018 – Jul. 2018
 
  • Make important policy, planning, and strategy decisions.
  • Develope, implement and review operational policies and procedures.
  • Assisted HR with recruiting when necessary. 
  • Review forms and reports and confer with management and users about format, distribution, and purpose, and identified problems and improvements.
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
  • Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Business Analyst, Adams, Shields and Jacobi. Sanfordberg, Alabama
Feb. 2017 – Aug. 2017
  • Develop business architecture using requirements such as scope, processes, alternatives, and risks. 
  • Analyze the client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis. 
  • Conduct 5+ levels of testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met 
  • Communicate client’s business requirements by constructing easy-to-understand data and process models 
  • Monitor and analyze system performance, such as network traffic, security, and capacity.

Education

Fahey College, South Noramouth, Michigan
Bachelor of Engineering, Electronics and Telecommunications, Nov. 2016

Zemlak University, Hesselburgh, New Jersey
12th Grade, Science 12th Grade, May. 2012

Northern Armstrong Institute, Runteton, Mississippi
10th Grade, 10th Grade, Apr. 2010

Skills

Requirement Gathering

Business Analysis

Documnetation

MS Office

Analytical Skills

.Net

SQL

Project Management

senior implementation specialist

  • Jquery and Javascript knowledge for Analytics and Adwords
  • Assisting with  Web Designing and SEO 
  • Implemented remote telepharmacy services for hospital organizations by working across teams, developing and adhering to project plan guidelines to meet milestones
  • Developed workflow, policy and procedure manuals, and training guides for pharmacy staff, specific to customer EMR and guidelines

implementation specialist

  • Initiate the Implementation as quickly as possible once a new client comes on board.
  •  We work on different E-commerce platform/CMS provider and implement the Google Analytics and Adwords codes on the website to provide better solution for our customers and see end-to-end solution for e-commerce and also to measure user interactions with their website. 
  • Will identify the client’s main goals and use that information to customize his website that suits their individual needs. These typically involve tasks such as tracking pages, buttons, events, messages etc. and creating custom reports. 
  • We configure Google Analytics account, Adwords and the Merchant Center to track the Data which helps in improvising the conversions on the website. 
  • Assist external clients/Advertisers in the implementation of technical codes. Evaluate client needs, modify the configurations that support business processes. 
  • Test and troubleshoot  final website setups. Additionally, provide end-user support during and after the implementation process. 
  • We also support Shopping by creating campaigns, keywords to increase the search rate, set up the Ads group, Merchant Center etc.

implementation specialist

  • New South Wales Golf Club 
  • Melbourne Savage Club 
  • National Golf Club 
  • Sorrento Golf Club 
  • Pymble Golf Club 
  • Noosa Golf Club 

implementation specialist

  • Changing the Rating details as per given requirements.
  • Building/Modifying the code in “Example Author”.
  • Building test Scripts with TAQ Tool.
  • Testing the policies against the new Rates using “Express”.
  • Perform Shredding in SQL Database to shred the policy details.(Manually or Automatically).
  • Checking the Premium using “Product Studio” for Profit or loss.

implementation specialist

  • Deploy, Implement, Enable & support Google tags – ads, analytics, tag manager
  • Troubleshoot issues with Conversion, Re-marketing, Dynamic Re-marketing, E-commerce, Cross-Domain, Google Shopping
  • Tag implementation on CMS platforms: Wordpress, Shopify, Magento, Prestashop, Joomla, Shopware, Wix
  •  Customer service: Support, investigate, troubleshoot, educate client along implementation
  • B2B environment: Customer service, relationship management and support
  • Work proficiency & Web maintenance with associated knowledge: HTML, CSS, Javascript
  • Help advertiser to track their offline conversion data received after ad clicks with the help CRM’s (Eg: Sales force, Hubspot, Marketo, Zapier) and help them to upload data back to Google ads.

implementation specialist

  • Helped in implementation of a loyalty program for a convenience store chain.
  • Performed load tests of the application in different test environments.
  • Configure the promotions in the loyalty software based on client’s specifications/requirements.
  • Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical application.

implementation specialist

  • Optimization of vending machine up-time and customer satisfaction.
  • Identify and resolve all issues and provide assistance for the same.
  • Maintain all client applications and provide a required update and modify all applications.
  • Coordinate with employees and customers and ensure all project completion within the required timeframe and according to contract.

implementation specialist / office administrator

  • Developed employee training initiatives by leveraging industry trends and partnering with team leaders.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Set up and monitored payment plans and processed payments.
  • Purchased client loads providing customers with payment.
  • Maintained office equipment and contacted vendors for maintenance and repair.
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel.

senior implementation specialist

  • Effectively Implement ERP Cloud base Software to mid to large- sized group(client range from 10 to 100 users and/or $10,000 to over $1M in annual revenue). 
  • Developed training programs for end users that resulted in  Customer Retention and increased Sales or Revenues by 85%.
  • Oversee the planning and successful execution of Implementation activities including System configuration, Database Preparation for Data migration, pre- deployment virtual training and workflow development for new and existing clients.
  • Extensively involved in group projects designed to standardize new procedures with peer groups. Develop and utilize best practices to promote efficient deployments and help customers maximize value.

implementation specialist

  • Evaluate risks related to requirements implementation, testing processes, project communications, and training 
  • Identify and reconcile errors in client data to ensure accurate business requirements. 
  • Draft and maintain business requirements and align them with functional and technical requirements. 
  •  Coordinate with customers to design project scope and objectives and ensure achievement of same within the required timeframe and monitor completion of all projects.
  • Assist customers in the optimal utilization of all software tools and provide technical assistance implementation of all projects.
  • Provide training to all customers to use web service tools and prepare all required reports for regular analysis.
  • Develop new processes and recommend improvements to all procedures and ensure an optimal level of customer satisfaction at all times.

implementation specialist

  • Make pre-implementation analyses and implementing information systems 
  • Prepare user documentation and providing service request support 
  • Deliver user trainings and assisting by system launching 
  • Coordination of software implementations in the field.

implementation specialist

  • Code implementation and Ad campaign management for Google Ads.
  • Major responsibility includes : Speaking to international (UK and US based) advertisers,web developers and website owners on appointment basis. 
  • Help them set up their Ad campaigns in Google Ads and Merchant center. Troubleshooting and managing the same as well.  
  • Help advertisers with dynamic remarketing Ads which helps them in retargeting the existing users in the website visitors list.