b2ba21ea-fbca-457a-a987-57e92dc36f11

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Seasoned Assistant Manager in Project Management services and Operations Management services with 9+ years of experience in Market Research Operations. 

Along this journey, I have gained enriching exposure in Project Management, Project Planning, Escalation Handling, Team Handling in an Outsourced Market Research Environment and i am currently looking for an exciting opportunity to fuel my career growth.

Employment history

Implementation Consultant, Braun Inc. Carterland, Pennsylvania
Nov. 2019 – Present
In my role as an Implementation Consultant, i deal with various Clients in assisting them with successfully executing – Employee Experience programs at their organization using a DIY Tool – Qualtrics. 

My daily routine involves training, trouble shooting, guiding and providing expert opinion about the project which the Client has built to achieve their end goal along with conducting various training sessions through out the life cycle of the project.

Assistant Manager – Project Manager Services, Gibson, Abernathy and Barton. West Zoraborough, Michigan
Sep. 2016 – Jul. 2017
As an Assistant Manager – Project Management Services, i was deeply involved in integrated project planning, performing impact assessment, effort estimation, and on-boarding of skilled resources. I was also efficiently overseeing complete business oversight for multiple project management office for executing projects in their region spread across different time zones.

I have been able to adeptly harmonize with business & client’s teams and direct end-to-end management of projects, stakeholder communication and reporting of project status & execution metrics to relevant parties. 

Additionally, I was serving as a technical point of contact for customer engagements including discussion & delivery of technical presentations & road-maps.

I had the opportunity to also visit one of the Client Offices in NY as a representative of my Organisation to discuss the years performance along with discussing the future prospects to build the relationship further.

I was deeply involved in providing advanced technical direction to technical resources such as survey programmers, data programmers, etc. & tracking of customer escalations by adhering to project KPI’s.

Assistant Manager – Survey Programming Services, Stracke-Wisoky. South Deon, Connecticut
Aug. 2015 – Nov. 2015
Key Responsibilities:

Oversee and lead the daily operations of the Survey Programming team 

Assist team members in being able to perform to their fullest potential

Staunch advocate of company’s mission and values

Providing assistance in driving the KRA’s and KPI’s of team members with a view towards helping them achieve their yearly targets and in turn achieve self targets

Off shore Client Management 

I was one of the key decision makers for my team/department in terms of the following aspects:

Recruitment
Budgeting
Invoicing
Vendor Management
Project Planning and Allocation
People Management
Client Problem Identification and Solutions

Team Lead – Survey Programming Services, Muller and Sons. Lake Pearlyfurt, Ohio
Jan. 2013 – Feb. 2013

Senior Executive Planner, Lueilwitz LLC. Lockmanberg, South Carolina
Nov. 2009 – Jun. 2010

Education

The Hilll Academy, North Wilmastad, Idaho
Master of Science, Operations, Projects and Supply Chain Management, May. 2012

The Strosin Academy, Phyllisbury, Utah
Bachelors of Mass Media, Advertising, Aug. 2007

Skills

Project Managemnt
Experienced

Client Management
Experienced

Process Management and Improvement
Experienced

Operations Management
Experienced

MS OFFICE
Experienced

Project Planning
Experienced

Team Management
Experienced

Market Research Operations
Experienced

implementation consultant

  • Mentor New Hires and provide necessary Coaching
  • Organize Team Building Events
  • UAT designing, test case analysis with customer and UAT sign-off.
  • Roaming settlements related to Tapin and Tapout for out-roamers and in-roamers.
  • Answer user inquiries regarding Ceridian Dayforce operation to resolve problems.
  • Campaign Management (SFMC).
  • Experience in writing Complex Ampscript codes. 

implementation consultant

  • Responsible for supporting the successful implementation and sustainability of advanced clinical through educational and clinical applications.
  • Responsible for the initial end user training  in the use of advanced clinical with cpoe, and the ongoing educational support to ensure adaptation and integration.
  • Work with facility , division and corporate peers to ensure advanced clinical applications are well supported throughout the facility.
  • Participates in performance improvement activity related to advanced clinical, including core team committee and quality control.
  • Assists testing and training  for new cpoe releases and functionality.
  • Promotes system security and patient confidentiality and helps ensure compliance.
  • Build strong relationship with facility’s leadership, physicians, nurses and ancillary departments. Participate in special projects as needed and performs other duties as assigned.

implementation consultant

  • Client relationship and management, support and consultation about the Client’s projects and leading several projects at the same time.
  • Meeting clients mostly using GoToMeeting, WebEx, Arkadin applications but also I was based in London office and spent quite some time in client’s offices (onsite – London, Sheffield, Norway). 
  • Direct communication with production team in order to get all resources necessary for responding to Client’s requests. 
  • Presentation of Company’s portfolio (all products and services). 
  • Constant improvement in knowledge of Companies products and services as well as venture capital & private equity industry. 
  • Support and assist other teams as needed, other duties as required hence SQL knowledge is acquired. 
  • Analysis of financial statements and software adjustment for the Clients.

implementation consultant

  • Implementing application configuration according to technical specifications
  • Work with Product Developers and DBA  team in order to respond to Client’s requests  
  • Analyzing and providing solutions to standard performance issues
  • Application testings and data reconciliation activities
  • Organizing training to client users

implementation consultant

  • Documenting and establishing processes for new projects.
  • Email Set-Up/Builds, Production, and Deployment
  • Quality Assurance (QA)
  • Troubleshooting Issues.
  • Hand-coded HTML and CSS emails. Created landing pages.
  • PSD to HTML.
  • Responsive Newsletter Designing across different BU’s.

sr. implementation consultant

  • Act as a consultant and project manager to new and existing clients as they transition to ADP.
  • Analyze sales contracts for completeness and accuracy.
  • Conduct gap analysis to ensure clients have the appropriate products and services for their business needs.
  • Train client on selected products, services, and processes.
  • Collaborate with client and sales team to understand business need and apply knowledge appropriately to diverse situations to add value to clients through product solutions. 
  • Staying abreast of product enhancements and continually integrating into appropriate customer payroll processes.

implementation consultant

  • Supervised software integration of Artemis 7 Portolio Management Software for province of North Holland ILG investment program (Investeringsbudget Landelijk Gebied 2007-2013).
  • Monitor functioning of software and make necessary modifications to ensure system operates in conformance with the ILG functional requirements.
  • Provide training and support to the ILG team members and users.
  • Partnered with the ILG Financial Controller to create and update annual budgets.

implementation consultant

  •  Develop and deploy implementation project plans and ensure projects are delivered on time
  •  Manage most aspects on implementation including consultation with client, gather requirements, solution design, configuration, unit and integration testing, training and deployment of all talent modules.
  • Consult and advise clients through implementation process on best practices
  • Mentoring team members and new hires

senior implementation consultant

  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Conducted meetings with clients to determine project intent and requirements
  • Leveraged business tool expertise to develop and deploy customer interfaces
  • Planned and prioritized important tasks to meet effective deadline
  • Demonstrated ability to make independent decisions based on sound judgment 
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or project tasks.

implementation consultant

  • Pre Sale product demo
  • ERP Implementation
  • User training
  • Getting GoLive sign off’s from client

senior implementation consultant

  • Develop and deploy implementation project plans and ensure projects are delivered with time, on budget and optimize return on investment 
  • Manage all aspects the implementation process which includes collaborative consultation with the client requirements definition solution design configuration unit and integration testing training and full deployment 
  • Document/validate client business requirements and map to DayForce functionality
  • Configure Ceridian DayForce application to meet clients business requirements
  • Conduct consulting sessions (phone/in-person) and document with meeting minutes
  • Attend internal project meetings and provide status on activities and deliverables
  • Provide clients with follow-up consultation and general assistance in areas of expertise

implementation consultant

  • Evaluate work flows and procedures that provides local services, facilities, safety and infrastructure for communities 
  • Write detailed functional specifications that document the work process and support software implementation and automation.
  • Recommend debottlenecking and workflow optimization.
  • Contribute to Collective Wisdom Lead Team meetings to engage team members into participating and addressing project-related issues and solutions.

senior implementation consultant

  • ERP implementation at customers
  • Conducting configuration studies and preparing solution documents based on configuration studies to freeze project scope
  • Conference room pilot and User training
  • Go Live Sign off

implementation consultant

  • Assessing a project to identify project/client needs and then create a Statement of Work (SOW) for the project
  • Documenting project deliverables and it’s major objectivesAssesses costs required for work completion to complete all tasks as stated in the Statement of Work (SOW)
  • Creating project forecasts to include project testing, implementation and target go live date and UATMeeting with client to discuss the project deliverables and securing approval for the costs/budget needed for the project
  • Steered a team of 7 people

sr. implementation consultant

  • Applying business rules & data load for reconciliations
  • Data gathering, gap (data) analysis & produce ROI 
  • Operational activities such as processing of CDRs 
  • Duplicate CDR checks and Long-duration calls stitching logics.
  • Perform subscription services reconciliations among HLR, IN and Billing system
  • Highlight Product rate mismatch related to product migration issues
  • Configuration and Development of Data Sources, Measures/Audits, and Gap Analysis.

implementation consultant

  • Worked on 3-4 simultaneous projects from Project Initiating to Closure.
  • Client facing interaction all throughout the Project Implementation.
  • Build project configurations followed by Unit Testing and UAT
  • Conduct Change Management to make sure that product deliverables are realistic, feasible, cost-effective and achievable within the project schedule.
  • Conduct Risk Management methodologies to spot unrealistic set goals and other potential blockers and by being proactive.
  • Ensure that all client’s requirements are achieved as per the SOW.
  • Report project updates to Sponsors, Project Managers & Team members.

implementation consultant

  • Technical Skills:SQL, PL/SQL, Powerbuilder, Python
  • Effectively established, maintained, built and managed client relationships at all levels to ensure the company was successfully helping clients achieve their business strategies. 
  • Responsible for identifying, analyzing, measuring and managing project risks. 
  • Handled some of the premier clients for Payroll, Leave and Attendance:

sr. implementation consultant

  • Solution architect for a Project in Singapore from inception to Go-Live. Helped the client for requirement gathering, analyzing the existing workflow and designing the workflow for EHR, configuration of Pharmacy, Surgery, Core Module
  • Implementing and configuring Pharmacy & Clinical Module for Different Client 
  • Successfully completed 6 Go-Lives and solved the problem related to Pharmacy and Clinical Configuration 
  • Trained new resources on various module like Pharmacy, Surgery
  • Traveled OnSite for Go-Live, Training, Providing solutions to client, training client

implementation consultant

  • Advise customer about or perform maintenance of software system. 
  • Implemented School Management System for AlDar Academies.
  • Full stretch implementation of SharePoint infrastructure and intranet solution for Qatar Oil Company.
  • Manage the implementation initiatives for enterprises where SharePoint and Microsoft Dynamic CRM were in scope.

implementation consultant

  • Lead contracted and government developers in maintaining a real-time production government system
  • Consult with government subject matter experts and end users to create and maintain government computer systems
  • Enact a development methodology to create a software product flexible to new requirements
  • Troubleshoot and correct errors in existing system to ensure continuous uptime
  • Assist customer with organizational and change management where systems are replaced

implementation consultant

  • Played a stellar role in handling:
  • Application development and troubleshooting 
  • Implementation and testing of the applications
  • Business process mapping for system analysis
  • Holds the distinction of extending high-end technical support on various servers and ensuring high customer satisfaction levels
  • Dexterously involved in handling the internal business processes
  • Personally interacted with the clients and conducted meetings for handling the consulting project which involved listening and understanding what the customer want

implementation consultant

  • Project initiation and setting project time scales and deadlines with clients. 
  • Produced project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources. 
  • Held weekly internal and external meetings on progress. 
  • Single point of contact for all communications between the customer and ZingHR. 
  • Managed team to ensure that all milestones are achieved within the agreed time frames. 
  • Ensured effective quality control processes are in place to monitor deliverable produced. 
  • Provided weekly status reports and managed action items and key targets going forward.