Andrew Smith

 preparation of offer letters, contracts
 Update employee’s details (personal and job related data), documents scanning.
 Monitor and ensure timely employee contract, passport and visa renewals.
 Monitor the maintenance of confidential personnel records of the employees including documentation of appointments, transfers, salary and other related documents.
 Monitor the renewals of company legal documents, client/vendor contracts and safe keeping of the same.
 Maintain records of the employee holiday entitlement and air ticket eligibility. Endorse leave application and book air ticket accordingly.
 Handling of incoming/outgoing calls and re-direct calls to respective staff within the organization and take adequate message when required.

ü  Meeting and greeting clients.

ü  Booking meetings.

ü  Answering and forwarding phone calls.

ü  Replying emails.

ü  Updating the daily reports and and sending them to the senior management at the end of the day.

ü  Keeping the reception area organized.

ü  Preparing quotations.

ü   Monitoring logbooks..

ü  Determines requirements by working with customers

ü  Answers inquiries by clarifying desired information; researching, locating, and providing information.

ü  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

ü  Maintains call center database by entering information.

ü  Fulfills requests by clarifying desired information; completing transactions; forwarding requests

 

ü  Answering and forwarding calls

ü  Sending emails, faxing.

ü  Providing information to the clients.

ü  Following company guidelines

ü  Attending seminars, conferences and meetings.

ü  Booking meetings.