Andrew Smith

287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

 To succeed in an environment of growth and excellence and earn a job that provides me job satisfaction, self-development, and help me achieve personal as well as organization goals.
 Analytical Good Decision Maker Problem Solving Skill Team Working Time Management Administrative Ability Relationship Management Communication Skills .

Employment history

Aug. 2018 – Present
 preparation of offer letters, contracts
 Update employee’s details (personal and job related data), documents scanning.
 Monitor and ensure timely employee contract, passport and visa renewals.
 Monitor the maintenance of confidential personnel records of the employees including documentation of appointments, transfers, salary and other related documents.
 Monitor the renewals of company legal documents, client/vendor contracts and safe keeping of the same.
 Maintain records of the employee holiday entitlement and air ticket eligibility. Endorse leave application and book air ticket accordingly.
 Handling of incoming/outgoing calls and re-direct calls to respective staff within the organization and take adequate message when required.

Receptionist cum Customer service representative, Jones LLC. Lake Svetlanamouth, Missouri
Apr. 2016 – Aug. 2016
ü  Meeting and greeting clients.

ü  Booking meetings.

ü  Answering and forwarding phone calls.

ü  Replying emails.

ü  Updating the daily reports and and sending them to the senior management at the end of the day.

ü  Keeping the reception area organized.

ü  Preparing quotations.

ü   Monitoring logbooks..

Call Center Executive, Kirlin and Sons. East Johnathon, Minnesota
Feb. 2015 – Mar. 2015
ü  Determines requirements by working with customers
ü  Answers inquiries by clarifying desired information; researching, locating, and providing information.
ü  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
ü  Maintains call center database by entering information.
ü  Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Secretary, Satterfield LLC. East Daniel, Wyoming
Apr. 2014 – May. 2014
ü  Answering and forwarding calls

ü  Sending emails, faxing.

ü  Providing information to the clients.

ü  Following company guidelines

ü  Attending seminars, conferences and meetings.

ü  Booking meetings.


The Pennsylvania Institute, Heidenreichtown, Tennessee
Customer service, customer Service (Online Course), Oct. 2018

Tromp Institute, Lake Thresashire, Iowa
Business Management, Business Management (Online Course), Oct. 2018

Northern Prohaska Academy, Hodkiewiczshire, Wisconsin
Travel & Tourism, Travel & Tourism (Online Course), Feb. 2018

The Moen College, West Shaunchester, New York
GED, science, May. 2009

Northern Simonis, New Thereseport, North Carolina
High School Diploma, science, Oct. 2006


Problem solving skills Team working

Problem solving skills Team working

Relationship Management Communication Skills