Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

  • Result oriented Human Resource and Administration professional with an MBA, over 12 years’ experience in Human Resource and Administration capacity. 
  • 9 years’ HR Generalist experience within special needs sector.
  • 1.3 years’ staffing related experience in transportation and logistics group.
  • 2 years’ as an IT recruiter with recruitment consultancy.
  • Extensive experience in recruitment, HR records management, HR policies development, legal compliance and organisational development.


General Administration

Operations and facility management

Benefits Administration

Employee Relations

Recruitment and retention

Training & Development

HR Policy development

Teamwork & Leadership

Employment history

Human Resource Generalist, Frami Inc. Hintzfort, New York
Sep. 2015 – Feb. 2017

Human Resource In Charge, Hills, Legros and Leuschke. West Emilia, North Dakota
Aug. 2012 – Dec. 2013
Hired as Human Resource In-charge to form and implement the Human Resource and Administration Department for proper staff management and better service output. Manage a broad range of HR functions including payroll administration for more than 90 employees. 

Selected HR Accomplishments:
  • Act as the face of HR for the Center and works closely in support of the Director General and other department heads. 
  • Developed and implemented the employee orientation program, job descriptions, performance evaluation program and HR manual which includes all policies and procedures.
  • Designed and implemented training program plan and has successful fulfilled the program which could target the whole special needs sector in the region.
  • Manage staffing strategies to ensure effective recruitment and retention of qualified employees, using practices that are consistent with local government regulations.
  • Educate department managers and employees on the standard operating policy of the Center, ensuring local government standards are adhered and all documented thoroughly for auditing purpose.
  • Identify vacancies and perform the recruitment process.
  • Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
  • Conducted HR audit with all departments and put into practice. 
  •  Responsible for human resources budget, communicating budgetary needs to Finance Manager and Director General.
  • Organised step by process for manpower and HR plans for the new facility which can accommodate 204 children with Autism and around 113 staff.
  • Acted as an advocacy for the top management on HR, admin practices and exposure to organisational development.
  • Maintain and update human resources manual, organisational charts, and or other human resource documents.
Selected Administration Accomplishments:
  • Oversee the effective administration of the Centers’ Code of conduct, policy and legal requirements while providing a high level of service to parents of children with Autism who approach the Center.
  • Ensure organisation is in compliance with legal requirements of local licensing authority for Health and safety and for professionals dealing with children with Autism.
  • Renewal of contracts, health, malpractice insurance policies, licenses in a timely manner. 
  • Liaise with insurance providers to resolve all queries relating health insurance and claims made by staff.
  • Responsible for maintaining the whole recruitment process. 
  • Liaise with PRO for the new employee visa process as well the renewal of existing visa up on time.
  • Process monthly attendance, leave records, payroll, annual airfare.
  • Work closely with Senior Accountant to ensure payroll process has successful and has credited to staff.
  • Maintain employee personal file, HR data, correspondence and provide the necessary data entry.
  • Manage HR data base system, performs data entry, and ensures accuracy of data and periodical review.
  • Answer telephones and e-mails to provide information to volunteers and internship seekers about the preliminary step.
  • Create and get approved the academic calendar.
  • Maintain copies of correspondence or other resolutions.
  • Research, compile, and prepare reports or other information required by management or governmental agencies.
  • Collect, count, and provide receipt against any cash inflow, do basic bookkeeping, and complete banking transactions in the absence of Senior Accountant.
  • Monitor inventory levels and requisition of office supplies as needed in the absence of the Senior Accountant.

Human Resource Coordinator, Brekke-Friesen. Melonieview, West Virginia
Jul. 2008 – Aug. 2008

Human Resource-Recruitment, Dare Inc. Chereefurt, South Dakota
Aug. 2007 – Sep. 2007
Responsible for handling the administration of the day-to-day operations of the human resources functions and duties such as end to end recruitment, new hire orientation. Assisted the Group HR Manager in resolving and supporting day-to-day HR activities.

Selected Accomplishments:
  • Manage recruitment operation brought by resignation, termination or need for additional manpower.
  • Maintains proper documentation of all manpower requests, shares the same with Group HR Manager for approval.
  • Prepares advertisement & coordinates with newspaper agents concerning job posting and arranges necessary LPO for payment.
  • Screens applicants through conducting telephone interviews, personal interviews, administering required tests and salary negotiations.
  • Coordinate with PRO with regards to visa processing details for newly hired candidates.
  • Organise with the Training & Development team for periodic updates of job descriptions, job specifications, competencies and for new staff orientation.
  • Prepares employment documents for newly hired employees & ensures employee acknowledgement; maintains proper documentation & filing of the same; offer letter, undertaking, employee non-compete agreement, confidentiality agreement, etc.
  • Coordinate with department managers to provide performance feedback of newly hired employees to continuously improve the effectiveness of Selection process.
  • Maintain CV bank for current & future manpower requirements.

HR Consultant, Roberts, Howe and Hahn. Marychester, West Virginia
Apr. 2006 – Jan. 2007
Served the client companies by analyzing a company’s current recruitment programs and recommending solutions. Managed complex HR agenda with the line managers in the client area for the whole cycle of recruitment process.

On Site Selected Accomplishments:
  • Served the client companies by analysing a company’s current recruitment programs and recommending solutions. 
  • Perform searches for qualified job candidates, using sources such as internal databases, media advertisements, recruiting firm or employee referrals.
  • Select qualified job applicants and refer them to hiring managers, making recommendations when appropriate.
  • Conduct reference or background checks on job applicants.
  • Managed complex HR agenda with the line managers in the client area for the effective recruitment.
  • Client interaction and organising the recruitment process, coordinating interviews, checking references and coordination with in-house team members.
  • Vendor management for client which includes sourcing vendors and negotiating the SLA.
  • Client Management which includes managing resume database using in-house developed technology (ResumePro) and prepare and maintain monthly reports.
  • Associate with hiring managers of clients to determine staffing needs and making recommendations.
In House Selected Accomplishments:
  • Screening resumes through job portals and in-house database search.
  • Performing initial phone interviews with candidates.
  • Briefing candidates on suitable roles and about the targeted company.
  • Perform negotiations between the client and candidate.
  • Mentoring junior recruiters to understand requirement specifications and train them on advanced in-house recruiting techniques.
  • Organise campus interviews (Campus Connect-PeP).

Relationship Officer, Kling-Flatley. Lake Mammieville, Alabama
Jun. 2003 – Sep. 2003
Relationship Officer for home loans division of HDFC bank LTD, 2003-2004 (along with MBA studies).

Trainee, Langosh and Sons. Port Allanfort, Delaware
Feb. 1999 – May. 1999
Worked as a trainee graphic designer with Crystal Blues for a period of one year. This was a part time job done along with the multimedia course.


West North Dakota College, Hilpertfurt, Pennsylvania
MBA, Business Administration, 2004

Eastern Lakin, East Morganview, Minnesota
BBM, Business Administration, 2002

East Ritchie Academy, Loriborough, Minnesota
Diploma, Multimedia, 1999



human resource generalist

  • Administered all aspects of employee benefits including Health, Life, Dental, Vision, and Disability Insurance.  
  • Processed payroll deductions for various benefits including 401K and employee giving such as United Way.
  • Responsible for our company surveys with customers and internal surveys with employees utilizing platforms such as Qualtrics and Dashboard Advantage.
  • Assisted HR Director in terminations and discipline notices.
  • Updated our internal intranet page with important information to our 500 employees.
  • Assisted in various government reports in regards to employment such as EEO and OSHA reports.
  • Responsible for summer staffing challenges by utilizing the J-1 Visa Program.

human resource generalist

  • Overseeing and executing day-to-day human resources operation across all local, state, and international departments, facilitating the administration, compliance, and maintenance of related human resources functions. 
  • Serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Ensuring that all employees and managers have comprehensive knowledge of company policy governing employment relationships. 
  • Coordinating and facilitating events such as town halls, award ceremonies, family days, year-end celebrations for the entire business unit
  • Handling employee grievances, travel, transfers for almost 1200 employees in delivery Unit rendering daily administration support and comprehensive HR service to managers and staff within the organization. 
  • Conducting exit interviews to identify reasons for employee termination.
  • Contributed to designing, developing and implementing company’s initiatives like Policy of the week, WOW, Friday frolicks, FEMinspiration, etc. 

human resource generalist

  • Administered employee benefits
  • Assisted with 401K audit and planning committee
  • Handled personnel questions and performance concerns
  • Presented new employee orientation
  • Conducted exit interviews upon termination and administered COBRA benefits
  • Coordinated employee appreciation events
  • Updated employee policy manual

human resource generalist

  • continuous development and work to match with ISO9001:2015 , OHSAS 18001 certificate
  • Maintained documentation relating to personnel files and compliance
  • Organized employee engagement and community volunteering events
  • Supported the success of giving and outreach programs

human resource generalist

  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using ADP Workforce Now
  • Processed leave of absence for all federal and state leaves
  • Conducted new hire orientations
  • Processed employment verifications, background and drug checks: I-9 and e-Verify

human resource generalist

  • Administered worldwide company benefits (22 U.S. States and Canada)
  • Presented benefit information to new hires and coordinated annual open enrollment meetings: Medical (PPO w/HRA and HDHP with HSA and HRA), Dental/ Vision, Disability and all Voluntary benefits
  • Answered questions regarding eligibility, salaries, benefits, and other pertinent information
  • Processed payroll and all related tasks, timely and accuratley (22 U.S. States and Canada)
  • Implemented new payroll system and benefits administration for a subsidary
  • Maintained employee data in ADP, conducted new hire and supervisor traning for the system and created and ran reposts as requested
  • Processed 401 (k) plan distribution requests, rollover requestes and assisted employees with plan questions and use of the plan website