4a10b41b-1c61-4116-8095-4ee528c8ad8d

Andrew Smith

Professional Summary

 My objective is to,to obtain a steady position with a reputable company, utilizing my skills, with opportunities for personal and professional growth to make a significant contribution to the company.
I am dedicated, results-oriented, master-level business development consultant with an entrepreneurial mindset and over 10 years of success in the areas of business and operations management, new business development, and sales and marketing.  Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.
5-year experienced front of house manager for a busy, fast-casual restaurant in the San Francisco area.  Extensive experience managing daily operations for the 50-employee establishment ensuring exceptional customer service delivery and desired restaurant outcomes.  Motivated and eager to advance internally into a general manager role.
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences.  Over 10 years of experience managing store operations for large, reputable retail outlets including Target, Kroger, and Sears.  Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Employment history

Housekeeping Supervisor, Heidenreich and Sons. Lake Danaport, Maryland
Dec. 2017 – Mar. 2018
  • Contact housekeeping or maintenance staff when guests report problems.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Keep records of room availability and guests’ accounts, manually or using computers.

PCA, Frami, Bogan and Effertz. North Dara, Connecticut
Dec. 2017 – Jan. 2018
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Change dressings on wounds.
  • Schedule appointments for patients.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Assist patient physically to and from bed
  • Assist with maintaining personal Care

Cashier, Kling, Rosenbaum and Daugherty. Lake Carmen, Oregon
Oct. 2016 – Nov. 2016
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Prepare dough, following recipe.
  • Order and take delivery of supplies.
  • Set oven temperatures and place items into hot ovens for baking.
  • Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
  • Place dough in pans, molds, or on sheets and bake in production ovens or on grills.
  • Check the quality of raw materials to ensure that standards and specifications are met.
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
  • Decorate baked goods, such as cakes or pastries.
  • Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
  • Prepare or maintain inventory or production records.

Assistant Manager, Berge, Steuber and McGlynn. Lake Malcolm, Missouri
Jun. 2013 – Mar. 2016
  • Count money and make bank deposits.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Receptionist, Klein-Legros. New Ardelltown, Georgia
Dec. 2007 – Feb. 2008
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.

Customer Service, Carter Inc. Bernhardport, Connecticut
Sep. 2006 – Aug. 2007
  • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
  • Review transcripts to ensure that students meet graduation or college entrance requirements and write letters of recommendation.
  • Provide crisis intervention to students when difficult situations occur at schools.
  • Confer with parents or guardians, teachers, administrators, and other professionals to discuss children’s progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
  • Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
  • Evaluate students’ or individuals’ abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.
  • Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning.
  • Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.
  • Assess needs for assistance such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services.

PCA, Sawayn Group. West Maryjane, Montana
Jul. 2006 – Aug. 2006
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Authorize drug refills and provide prescription information to pharmacies.
  • Schedule appointments for patients.

Receptionist, Cummerata-Sauer. Lake Raymon, New Hampshire
Jun. 2005 – Sep. 2005
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
  • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
  • Represent organization at personnel-related hearings and investigations.
  • Allocate human resources, ensuring appropriate matches between personnel.

Manager, Leffler-Bradtke. Katihaven, Wyoming
Apr. 2004 – Jul. 2005
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
  • Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.
  • Consult with product development personnel on product specifications such as design, color, or packaging.
  • Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

Game Attendent, Kreiger, Walsh and Corkery. Preciousberg, North Dakota
Jul. 2002 – Jun. 2003
  • Devise missions, challenges, or puzzles to be encountered in game play.
  • Write or supervise the writing of game text and dialogue.
  • Create gameplay test plans for internal and external test groups.

Cashier, Larson LLC. Daniellashire, Nevada
Apr. 2003 – May. 2003
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Pre-cook items such as bacon, to prepare them for later use.

Education

Southern Jenkins Academy, Reingerchester, Florida
Associate of Science, Marketing, Jul. 2019

Additional information

Awards

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Management








Customer Service








Time Management








Alphanumerical Data Entry








Dependability, Versatility








bfe9fc4d-4080-4243-98c8-dc4c013c54c2

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

 A well mannered and conscientious retail assistant who can communicate to customers on all levels. Smart and presentable with an ability to work as part of a team or individually to deliver and maintain a high standard of service in every aspect of a retail shop. Possessing the necessary enthusiasm, drive and motivation required to achieve maximum sales in a retail environment. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. 

Employment history

Feb. 2019 – Present
New Irvinside, Wisconsin
Housekeeping Supervisor, Mills-Mraz

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Supervise housekeepers and provide training and orientation to new staff.

Aug. 2016 – Sep. 2016
Lake Thanhside, Kansas
Team member, Tromp Group

  • Suggest specific product purchases to meet customers’ needs.Writing contents about health
  • Providing exceptional customer service by positive attitude and good listening skills.
  • Handling cash professionally 

Education

Sep. 2018
Bachelor of Science: Medicine

  • West Walter College – Guyview, Minnesota

Languages

English
Fluent

Mongolian
Native speaker

Skills

Verbal & Written Communication
Experienced

Organizing skill
Skillful

Time management
Experienced

Detail-oriented
Experienced

Team player
Experienced

Additional information

housekeeping supervisor

  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Created and implemented training programs to enhance employee performance
  • Placed orders for housekeeping supplies and guest toiletries
  • Trained and mentored all new personnel to maximize the quality of service and performance
  • Communicated repair needs to maintenance staff
  • Worked with the front desk to respond promptly to all guest requests
  • Evaluated employee performance and developed improvement plans 

housekeeping supervisor

  •     Schedule employee shifts 
  •     Trained employees for quality assurance 
  •      Inspection of rooms and property 
  •    Gathered information daily for staff meetings 
  •     Monitored and adhered to infection control standards 

housekeeping supervisor

  • Hold housekeeping staff to the standards set for service.
  • Develop ways to work as efficiently as possible while still maintaining set standards of service.
  • Fulfill guest requests to the best of ability possible.
  • Maintain complete records of any and all deep cleaning status’ of rooms and common areas.

housekeeping supervisor

  • Plan, schedule or supervise the work of other employees
  • training and systems
  • OH&S legal and performance compliance
  • administration, ordering and rosters
  • delivering excellent results and total client satisfaction

housekeeping supervisor

  • Evaluating Information to Determine Compliance with Standards – 
  • Assisting guests or patients with questions and basic requests.
  • Providing a high level of customer service at all times; remains professional.
  • Training new housekeepers after hire.

housekeeping supervisor

  • GRA – Responsible for the duties of cleaning rooms, which you had a deadline to clean 16 rooms in 8 hours. Also, responsible for holding a master key for the tower.
  • Status Board – Operated the housekeeping operations which includes forwarding calls to proper people, ensuring the guest gets their items they ordered, and statuses of rooms clean. Dealt with any guest complaints.
  • Supervisor – Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes

housekeeping supervisor

  • Supervising housekeeping staff as duties are being performed.
  • Supervising the duties and tasks of laundry staff.
  • Stocking and maintaining supply rooms; orders supplies according to a budget.
  • Receiving, processing, and handling guest complaints in regard to housekeeping services.
  • Ensuring that rooms are kept clean and free from hazards.
  • Ensuring that all common areas are kept clean and free from hazards.
  • Organizing all staff during the day and hosts daily meetings with housekeeping staff.

housekeeping supervisor

  • As a housekeeping supervisor as a first job is to monitor the daily task of the subordinate,monitor they activities during they duties,all problem regarding their duties must coordinate to the management,monitor their performance during their duties,report all violation hinder during my tour of duty.
  • Submitted their performace to the agency and arrange all their documents related to their jobs.
  • Coordinate all problems to the management in all areas encounter by my subodinates.
  • submitted always a daily report to the management during my tour of duty .

housekeeping supervisor

  • Supervised Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Supervised Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Clean rooms, locker rooms, restrooms, lounges, corridors, hallways, stairways, and other work spaces of the organization while keeping the prescribed health and hygiene standards 
  • Ensure perfect working of the tools and equipment employed to execute high quality work 

housekeeping supervisor

  • Manager for housekeeping department for rental vacation cottages to implement the cleaning and maintenance of approximately 220 vacation homes
  • Arranged all cleaning schedules as needed and corresponded with property managers, homeowners, and vendors on a regular basis
  • Placed orders for all cleaning supplies and kept inventory of office and housekeeping products
  • Complied with OSHA regulations required for use of cleaning chemicals disbursed to housekeepers
  • Set-up and maintained employee files with OSHA certification’s and training documentation
  • Processed payroll on a bi-weekly schedule for all housekeepers, maintenance personnel and housekeeping assistants
  • Prepared bi-weekly housekeeping letters and  correspondence to homeowners and property managers using a PC, utilizing Word Perfect, Microsoft Excel, etc

housekeeping supervisor

  •  Supervised housekeeping staff 
  •  Room allocations for staff 
  •  Knowledge of chemical use and safety WH&S operations 
  •  High attention to detail 
  •  Good time management skills 
  •  Ability to work autonomously as well as in a team 

housekeeping supervisor

  • Responsible to clear all Cabins and Houses for upcoming guest. 
  • To check all RV parking is properly clear with water, Electric and Drainage supply.
  • Responsible to maintain proper cleaning supply and also help staff to clean the cabins.
  • Also helping Manager in organizing events in Camp ground.
  • Taking care of in ground store.
  • Prepare weekly snag list for cabins and rectify that snags with help of maintenance person. 

housekeeping supervisor

  • Manage housekeeping operation, payroll and budget.
  • Motivate and direct employees to ensure consistent and outstanding productivity in guest rooms and public area services.
  • Interview, hire, and train all housekeeping personnel.
  • Oversee and maintain inventory for the department.
  • Maintain logs/progress reports into the database to track current and return guest/VIP guest.
  • Train and counsel staff in duties and polices, providing guest assistance and satisfaction.

housekeeping supervisor

  •  Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. 
  •  Investigates complaints regarding housekeeping service and equipment, and takes corrective action. 
  •  Inventories stock to ensure adequate supplies. 
  •  Performs cleaning duties in cases of emergency or staff shortage. 
  •  Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. 

housekeeping supervisor

  • Daily allocations of rooms and duties 
  • Befring the staffs about deadlines and  discuss about weekly focus.
  • Management  and Supervision of all training of Staffs
  • Training up new housekeeping staff.

housekeeping supervisor

  • Self-directed and motivated
  • Delegating work to meet business objectives and goals.
  • Maintaining a high standard of personal appearance and grooming.
  • Vacuuming carpets and mopping and sweeping tile floors.

housekeeping supervisor

  • Used to conduct regular briefings for the staff.
  • To check and clear the departure rooms for front desk to up sell the rooms.
  • Used to notify Maintenance staff related to their job being findings in the Vacant,Departure rooms.
  • Used to maintain departmental registers, log books, Guest queries  etc.
  • Used to keep track on all PPM rooms which were blocked for engineering related works and to update to the higher management.
  • Maintaining staff grooming, hygiene was prime aspect for better appearance..
  • Used to get in touch with the guests on their queries whether being met their satisfactions or not.

housekeeping supervisor

  • Training housekeepers on cleaning and maintenance tasks
  • Overseeing staff performance on a daily basis
  • Checking rooms and common areas, including stairways and lounge areas, for cleanliness 
  •  Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

housekeeping supervisor

  • Plan, schedule or supervise the work of housekeeping.
  • Supervise the work of the Housekeeping Standard Policies
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

housekeeping supervisor / team leader

  • Holding meetings with Housekeeping staff to discuss their job functions.
  • Listening to, understanding, and clarifying guest concerns.Inspecting the cleaning and servicing of guestrooms and public areas.
  • Approaching guests in an attentive, friendly, courteous and service-oriented manner.
  • Making sure that all Guest Rooms have appropriate supplies and linens in them.
  • Maintaining guest confidentiality at all times.
  • Ensuring that rooms and bathrooms are cleaned on a daily basis.Inspecting guest rooms and guest areas.
  • Supervising the disposal of trash and waste.

housekeeping supervisor

  • Day to day was reporting to Housekeeping Manager.
  • Work planning For 31st Parties and Guest functions parties. 
  • Monthly were checking the attendance and summit operations team
  • Maintaining the all checklist and register.

housekeeping supervisor

  • Training housekeepers on cleaning and maintenance tasks  
  • Overseeing staff on a daily basis
  • Checking rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establishing and educating staff on cleanliness, tidiness and hygiene standards
  • Motivating team members and resolve any issues that occur on the job
  • Responding to customer complaints and special requests

housekeeping supervisor

  • Assign Guest Rooms and Common Areas to Housekeeping Staff. … 
  • Inspect Rooms and Common Areas for Cleanliness. … 
  • Hire, Train, and Discipline Housekeeping Staff. … 
  • Order Cleaning Supplies. … 
  • Create Employee Schedules. … 
  • Give Regular Reports to Senior Hotel Management.

housekeeping supervisor

  • Supervised daily operations
  • Ensured all staff complied with hotel policies 
  • Handled complaints or concerns from guests
  • Completed important aspects of general administration, like weekly and monthly stock and consumption accounts, guest list, bed books etc, as required by management 
  • Made sure daily staff operations we being done in a timely manner
  • Clean and inspect various areas of hotel 

housekeeping supervisor

  • Water program
  • DND Room Check
  • Order Linen
  • Order Supply

housekeeping supervisor

  • Issue Counseling Notice
  • Check Rooms, Lobby’s, Hallways, Stairwells 
  • Work at status board 
  • Work at the linen room area 

housekeeping supervisor

  • Train employees how to use cleaning products/chemicals responsibly.
  • Provide assistance to staff members by inspecting rooms.
  • Maintained a high quality of cleanliness in the rooms, and public areas. 
  • Evaluation

housekeeping supervisor

  • I supervise over 85 Team Members
  • Morning Meetings
  • Employee of The Month
  • Safety Meeting
  • Health Department
  • I do Schedules, PTO’s, LOA, Extra Days Off
  • Resolved Guest and Team Members Issues