•  verify guest’s payment method 
•  issue room keys and direct guests to their rooms 
•  maintain clear and accurate records of guest room bookings 
•  provide accurate information about local attractions and services 
•  complete and maintain any incident reports, daily activity reports or other reports requested by management 
•  close guest accounts and check guests out.
•  monitor visitors to the hotel

•  welcome and greet guests 
•  answer and direct incoming calls 
•  inform guests of hotel rates and services 
•  make and confirm reservations for guests 
•  ensure proper room allocation 
•  register and check guests in 
•  confirm relevant guest information 

• dealing with bookings
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys
• preparing bills and taking payments
• taking and passing on messages to guests
• dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• answering questions

• My job as a receptionist consisted in: 
• Accommodating the customers;
• Flexibility – answering calls for inquiries regarding the rates, room services;
• Booking rooms for customers;
• Making requested hotel tours for new customers;
• Handing over the receipts to the customers;
• Receiving the payments for the booking, meals and drinks;

• Welcome and entertain guest as they arrived at the hotel.
• Checking the guest in and out. 
• Issuing keys. 
• Taking reservations by telephone, online or by email.

• verify and imprint credit cards for authorization
• receive and transmit messages for guests
• retrieve mail, packages and documents such as faxes for guests
• provide accurate information about local attractions and services
• manage conference room bookings and scheduling
• process accurate payment of guest accounts

• Provided an outstanding guest service; answered any questions or concern 
• Operated computer programs and multi-line phone systems 
• Maintained guest records and book reservations 
• Performed basic cashier and bookkeeping responsibilities 

• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Processed guests’ check ins and outs
• Prepared and completed room and restaurant bills
• Assisted guests’ in storing valuables in secure deposit box
• Liaised with other departments of hotel
• Handled payments through cash, checks and credit cards 

• Welcome and entertain guest as they arrived
• Checking the guest in and out
• Issuing keys
• Taking reservations by phone, online or by email

• dealing with bookings;
• answering incoming calls;
• completing procedures when guests arrive and leave;
• choosing rooms and handing out keys;
• preparing bills and taking payments;
• taking and passing on messages to guests;
• dealing with special requests from guests (like booking theatre tickets or storing valuable items);

• Greets and welcome incoming guests to the hotel.
• Confirm reservations, explain hotel amenities and shows the rooms.
• Handles guests checks-outs and provide assistance for customers with special billing requests.
• Calculate and quote charges for services such as long-distance connections like mails and answer phone calls for inquiries, complaints and requests.
• Perform clerical duties such as typing, printing and sorting mail.
• Arrange transfers from port to hotel and vice versa. 

• Dealing with bookings and completing procedures when guests arrive and leave
• Handing out keys, preparing bills and taking payments.
• Dealing with special requests and answering questions from guests during their entire stay.
• Dealing with complaints and problems.

• Registered hotel guests, made reservations,transmitted and received messages
• Reviewed and handled guest comments and complaints
• Managed front desk operations including cashier, ensuring that policies and procedures were maintained
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

• Greet and check in guests and take phone calls in a fast-paced environment.
• Complete a checklist of duties within a specified period of time whilst also dealing with guests and phone calls.
• Communicate with housekeeping and maintenance colleagues to carry out guest’s needs and fix issues.
• Effectively handle high-stress situations.
• Create bookings, take payments and make changes to reservations and room assignments.
• Answer inquiries pertaining to hotel services, travel directions, and make recommendations regarding shopping, dining, and entertainment.

• Independently keept an organized office
• Welcomed guests as they arrived at the hotel
• Checking guests in and out, giving keys, taking reservations by telephone or email, preparing bills and processing payments
• Provided guests with local information and directions, answer their questions and deal with any complaints