• Remotely assisting users.

• Creating external tickets with companies such as Dell or Microsoft to solve issues.
• Archiving users.
• Delegating accounts.
• Standard troubleshooting.

• Create and manage Office 365 accounts as well as distribute licenses.
• Create and manage users on the Active Directory and relevant remote desktop applications.
• Manage and migrate users onto the domain.
• Assess and solve tickets on I.T Help Desk & escalate if necessary.
• Resetting passwords of users (both O365 & AD).
•  Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.