Andrew Smith

287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Creative, attentive, experienced head waitress seeking role as head hostess at a reputable, fine-dining establishment.  Dedicated professional offering over  years’ experience overseeing restaurant operations and the preparation of food at a well-known steakhouse in New York City.  Exceptional time management and leadership skills with a focus on customer experience and quality of service.

Employment history

Head Waitress, Zieme, Turner and Zemlak. Franeckibury, Colorado
Jun. 2017 – Present
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Assist with preparing and serving food and beverages.

Waitress, Howell-Williamson. East Leland, Virginia
Jan. 2016 – Mar. 2016
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Garnish and decorate dishes in preparation for serving.

Assistant Waitress, Beatty Group. Lake Wernerborough, Iowa
Jan. 2012 – Feb. 2013
  • Collect payments from customers.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Inform customers of daily specials.
  • Escort customers to their tables.


Rippin Academy, Mariamouth, Arizona
BBA, Hospitality Management, Present


Conflict Resolution

Management Skills

Time management

head waitress

  • Providing customers with menus.
  • Taking customer orders and relay this to the kitchen.
  • Prepare bills and process payments. 
  • Train, and supervise food and beverage service staff..

head waitress

  • Provide customer service with a smile in fine casual dinner restaurant
  • train and coach new and existing servers
  • Maintain server seating section charts and schedules
  • input delivery invoices and meat counts
  • Collection, Counting, and balancing of server daily cashout reports and tipshare
  • Help where needed by the Front of House Team

head waitress

  • Waitress. Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cashier. Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Coffee Barista & Bar Waitress. Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests. Created coffee beverages and handled orders for alcoholic drinks. 
  • Cheese and Wine Sommelier. Memorized restaurant wine stock and appropriate meat & cheese pairings to recommend suitable combinations of wine and entrees to customers.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Supervised staff of 4 servers while serving tables and maintaining inventories.

head waitress

  • Took high volume order calls
  • Worked with a diverse array of co-workers and clientele
  • Provided a high degree of customer service throughout the summer
  • Handled multiple customers simultaneously

head waitress

  • Organisation of running of Restaurant. 
  • Looking after all Wait staff.
  • Taking bookings.
  • Serving customers.

head waitress/cashier/hostess

  • Provide exceptional Customer Service 
  • Memorise menu, daily specials and drinks menu.
  • Training service staff.
  • Opened and closed restaurant, followed procedure upon opening and closing regulations. 

head waitress/bartender

  • Provided guests with an excellent dining experience using the standard “steps of service.” 
  • Assigned side-work and running duties for all other servers.
  • Remained attentive to detail in a fast-paced environment.
  • Maintained clean dinin room, lobby, and service areas at all times. 

head waitress

  • Described menu items, special offerings and appropriately identified wine pairings. 
  • Addressed dinner complaints with kitchen staff and served replacement menu items promptly.
  • Moved and arranged tables, chairs, and place settings and organized  seating for groups with special needs.
  • Bussed and reset tables and kept dining room and work areas clean.  
  • Engaged in friendly conversation with guests to build rapport and facilitafacilitate repeat business.
  • Maintained complete knowledge of Restaurant menu, including daily specials.
  • Answered telephones and completed financial transactions.

head waitress

  • Responsible for the service section. 
  • Costumer service duties; bookings, contact costumers by phone or face to face to organise events. 
  • Keep menus up to date including make new menus, editing and printing. 
  • Train new staff. 
  • Responsible for manage the stock, place orders. 
  • Responsible for payments and cash handle. 
  • Manage staff and deal with difficult situations with costumers. 

head waitress

  • Taking orders for dine in, walk-in and phone orders.
  • Serving food and beverages to guests.
  • Cross-cultural communication between customers and kitchen staff.
  • Dealing with and resolving customer confrontation.
  • Money handling and totalling at end of night.
  • Cleaning duties behind counter and overall restaurant tidiness.
  • Training new staff and organising a cohesive front-of-restaurant team.

head waitress

  • Provided customer service.
  • Take orders and deliver food.
  • Answered questions regarding the menu.
  • Worked closely with other staff in the kitchen to ensure the restaurant is operated efficiently. 
  • Stood for long periods of time while preforming variety of tasks.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.