87d53c43-704a-4f69-bc2a-3f20788ee186

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

I am the one you are looking for.  Restaurant and bar service is what i live for. Giving people excellent service and having them come back for more is what i love.  People work hard for their money and when they come out, i want them to enjoy and recommend it to their friends (the service and food)

Employment history

Head waiter, Gulgowski, Lowe and Christiansen. Braunburgh, Nebraska
Aug. 2009 – Jan. 2016
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • trained new staff

Head waiter, Johnston and Sons. Jorgebury, California
Aug. 2003 – Feb. 2006
  • Prepare or serve menu items, such as sandwiches or salads.
  • Take customer orders and convey them to other employees for preparation.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Take beverage orders from serving staff or directly from patrons.
  • Trained new staff

Education

Osinski Academy, Port Clinthaven, Louisiana
BBA, criminology, May. 2006

Skills

Wine knowledge

customer server

restaurant knowledge

head waiter

  • Keep track of specials being sold, food, liquor and lunch sales and verified cash drawer against the day’s receipts
  • Promoted polished casual dining experience to influence the guest to visit again

head waiter

  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
  • To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated.
  • To take responsibility for service in the Restaurant 
  • To report, monitor or handle small disciplinary matters.

head waiter

  •  Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Coordinate services for weddings and all kind of event, such as accommodation and transportation for participants, facilities, catering, special needs requirements and event security. Schedule staff hours and assign duties.
  • Check with assistants to ensure that they are enjoying their meals and take action to correct any problems.

head waiter

  • invite guest for dine in trough reservation
  • Monitoring of supplies and equipment ,utensils
  • Organized and party set up
  • Sales monitoring 

head waiter

  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Answered phones politely and promptly, accurately recording and confirming reservations. 

head waiter

  • Provided a warm welcome for customers.
  • Received food and drink orders and serve the customers requested.
  • Taking care of the wishes and needs of the guests.
  • Made recommendations for the menu if requested. 
  • Prepared cheeks and take payments.
  • Full knowledge of all menu items and services.
  • Performed some food preparation or service tasks such as cooking. clearing tables, and serving food and drinks when necessary.

head waiter

  • trained new staff
  • Warmly greet guests, anticipate needs, and remain available throughout the dining experience
  • Prioritize and coordinate execution of tasks accordingly
  • Pioneered appetizer sales contest which generated additional 20% in sales and cultivated an environment of friendly competition and teamwork between colleagues 

head waiter

  • Present menus to guest and answer questions about menu items, making recommendations upon request.
  • Take orders from guest for food or beverages
  • Inform guest of daily specials.
  • Making sure that the area is properly clean
  • Opening and closing duties, making sure that the check-list is followed properly. Doing closing reports.

head waiter

  • Guide patrons to their seats 
  • Assign Waitstaff to Tables
  • Place Food and Drink Orders
  • Train New Waitstaff
  • Perform Opening and Closing Duties
  • Manage Waitstaff

head waiter

  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. 
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. 
  •  Answered phones politely and promptly while accurately recording and confirming reservations 
  •  Suggested additional items to customers to increase restaurant sales.