7477c121-ef6e-44b0-9fd8-2b801acbc272

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Head Housekeeper, Huel-Conn. South Tabatha, Wyoming
Jan. 2020 – Present
Check rooms after the housekeepers have cleaned the room
Stock the housekeeper closets when they run out of items
update rooms when they are clean or dirty
communicate with the front desk
gather paperwork in the morning and the afternoon

Housekeeper/Night auditor, Ondricka-Abbott. Millsmouth, Utah
Feb. 2019 – Jul. 2019
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers’ credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests’ accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.

Server, Bergstrom, Kutch and Kozey. West Briceburgh, Arizona
Apr. 2016 – Jun. 2016
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Escort customers to their tables.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Garnish and decorate dishes in preparation for serving.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.

Overnight cashier/Stocker, Bradtke Inc. McCulloughtown, Montana
Sep. 2015 – Oct. 2015
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.

Education

Carter Institute, North Dongside, California
High School Diploma, No Study, Dec. 2015

Skills

Microsoft word and excels

Money handling

Customer Services

Cleaning

head housekeeper

  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming. 
  • Help housekeepers with time management throughout the day.

head housekeeper

  • Clean and maintain lobby, pool and common areas, such as restocking supplies and watering plants.
  • Clean on average 20-25 suites per day.
  • Fold Laundry. (Sheets, bath towels, pool towels.)
  • Make beds, clean bathrooms, vacuum halls, wipe down elevators.
  • Help guests with transporting suitcases or luggage.
  • Stock linen closets.
  • Stock housekeeping carts.

head housekeeper

  • Prepare or present reports concerning activities, expenses, budgets or other items affecting businesses or program services.
  • Clean metal fixtures, and fittings.
  • Dispose of trash in a sanitary manner.
  • Wipe down glass surfaces.

head housekeeper

  • Clean lobby, elevators, meeting room, guest laundry rooms, gym, and as well as guest rooms.
  • Distribute linen, towels, and room supplies using wheeled carts or by hand.
  • Respond to guest queries and requests.
  • Respond to calls for houskeeping problems such as spills, broken glass, etc.
  • Sweep, scrub, mop, and polish floors.
  • Vacuum, and shampoo carpets
  • Dust and polish furniture, and fittings.

head housekeeper

  • Helping with payroll
  • Overseeing laundry
  • filling in wherever, whenever need be
  • Picking up all neccessarry shifts
  • Lots of overtime
  • Was on the fast track to becoming sal
  • Contact housekeeping or maintenance staff when guests report problems.es manager

head housekeeper

  • Supervise housekeeping staff, preparing schedules, assigning duties, and providing guidance, and performance feedback.
  • Maintain inventory of housekeeping supplies.
  • Respond to guests requests, inquiries, and manage lost and found.
  • Coordinate and/or facilitate housekeeping staff training on standard operating procedures, safety policies, and health/sanitation regulations.
  • Inspect work performed by housekeepers, and provide feedback.
  • Update rooms in computer, assign reservations. 
  • Communicate with Manager, and Maintenace Supervisor about room inventory.

head housekeeper

  • Listen and Interact with customers 
  • Interview and select employees
  • Discuss job performance with employees to identify causes and issues and to work on resolving issues
  • Train and instruct employees on job duties and company policies
  • Prepare and issue work deadlines, duty assignments, and inspect rooms for thoroughness 
  • Arrange for necessary maintenance and repair work, also assist with basic maintenance  
  • Monitor inventory levels and requisition supplies as needed.

head housekeeper

  • Take inventory of supplies needed, prepared reports showing safety repairs required immediately.
  • Record details of attendance, performance, quotas, team work, and delegated duties and  assigned location to crew members.
  • Inspect and thoroughly cleaned two & three bedroom suites, checking for any problems and making sure that suites are in order as completed by workers
  • Provide assistance to all guests and patrons entering or exiting Hotel.
  • Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.
  • Confer with management to discuss and resolve participant complaints.
  • Complete and maintain time and attendance forms and inventory lists.