7179ed13-ce33-42d9-9411-b6c0c268d2d9

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I am an upbeat and hardworking employee that puts my full effort into everything I do. All my current experience is with a team but I am fully comfortable working alone as well. I have held leadership positions in the workspace such as head hostess which gave me supervising experience during hectic shifts. I have also had extracurricular leadership positions such as the president of my high school’s DECA chapter and captain of the mock trial team for two consecutive years.   

Employment history

Nov. 2017 – May. 2018
New Mitsue, Ohio
Head Hostess, Funk Inc

  • Greet guests, escort them to their seats
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Take dining reservations.
  • Plan menus and food utilization based on the anticipated number of guests, nutritional value, palatability, popularity, and costs. and present them with menus and drink lists.

Aug. 2016 – Sep. 2016
Charlottefurt, Georgia
Sales Associate, Ward, Thiel and Volkman

  • Dress mannequins for displays.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth.
  • Collaborate with others to obtain products or other display items.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Sell products being promoted and keep records of sales.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers’ needs.
  • Identify interested and qualified customers to provide them with additional information.
  • Stock shelves with products.

Education

Present
Bachelor of Arts: Economics

  • Northern Schultz – East Melvinaside, Texas

Nov. 2018
High School Diploma

  • Northern Mohr University – Tanekamouth, Hawaii

Skills

Spanish Language
Skillful

Leadership
Experienced

Time Management
Expert

Social Media
Expert

Google Drive
Experienced

Farsi Language
Experienced

head hostess

  • Prepare staff work schedules when there is complication with the previous schedules.

head hostess/server

  • Answering the telephone and speaking with our anticipated guests that call to inquire about our menu, call ahead seating, wait times, comments/complaints, etc.
  • Playing the role of lead host for most shifts which involves, organizing wait times, deciding other hosts duties and telling them where to sit guests.
  • Constantly communicating with all managers on duty as well as all front of the house staff.
  • Maintaining composure under periods of high stress and high volume.
  • Writing down take-out orders in person and over the phone and entering the orders into a point of sales system.
  • Assembling take-out orders and cash handling.
  • Help take orders from patrons for food or beverages when servers are in the weeds.

head hostess

  • Constantly communicating with managers on duty as well as staff.
  • Maintaining composure under periods of high stress.
  • Reservation bookkeeper, ensuring organized and accurate records of customers.
  • Planned private dining room events. 

head hostess

  • Lead team of hosts
  • Delegate responsibilities to co-workers
  • Head of customer interactions
  • As above.

head hostess/server assiant

  • Training new hostess
  • First impression of the restaurant and last warming goodbye, creating positive and fun experience for the customer s
  • Assign co-host their positions to focus on for the shift 
  • Maintaining waiting list, reservation and seating chart for the entire restaurant throughout service 
  • Worked at a highly fast passes environment with opportunities to multitask and be attentive with customers

head hostess

  • Perform any other reasonable duties as required by the Restaurant Manager or the Assistant Restaurant Manager
  • Monitor customer satisfaction and respond to customer feedback and complaints
  • Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants  
  • Train new and existing employees on full food and beverage offerings
  • Ensure all guest preferences and allergies are attended to on a consistent basis

head hostess/server

  • As hostess, efficiently communicated with team members to fully maximize efforts and coordinate all seating, phone calls and reservations
  • Managed servers, trained new employees, filled in where needed and provided overall quality control
  • As server, maintained composure and provided engaging service in an extremely high volume environment, confidently managing up to ten tables at once
  • Asked to return for a second season, worked June 2013 – October 2013

head hostess

  • Responsible for training new hosts
  • Organized restaurant floor plans
  • Coordinated take out and delivery orders
  • Answered guest questions about menu and restaurants 
  • Assisted managers and waitstaff with their duties 

head hostess

  • Write daily specials on the chalkboard. 
  • Sweep front patio and around host stand. 
  • Check all menus to ensure proper cleaning. 
  • Do a restroom check and re-stock. 
  • Read all special requests for lunch and dinner shifts to properly assign guests to their corresponding tables. 
  • Greet guests and take them to their tables. 
  • Answer phone and make reservations 

head hostess

  • Greet guests and seat them at tables or in waiting areas
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Operate cash registers to accept payments for food and beverages
  • Supervise others and provide on-the-job training
  • Pay company bills by cash, vouchers, or checks
  • Answer telephone calls and respond to inquiries or transfer calls