15443bdd-0a83-4ac7-b86d-e1d3738cc02a
Andrew Smith
Professional Summary
Generalist with demonstrated history of initiating and delivering sustained results and effective change. Finely-tuned analytical skills with a dedication to expanding subject knowledge and workplace competencies through continuing research and training. A dependable and organized team player with the ability to communicate effectively and efficiently.
Employment history
Generalist, Streich, Becker and Koelpin. North Len, Pennsylvania
Feb. 2019 – Present
1. SilkAir’s representative in Joint venture project of KrisShop and DFASS-SATS Pte. Ltd. to work on the plan acquisition.
2. Review current operational process and identify key areas to improve which in turn achieved an annual cost saving of SGD2.5M.
3. Continually monitor and improve the in-flight services level with regards to cabin cleanliness, catering, in-flight services.
4. Handling the selection, purchase and inventory management of in-flight amenities and equipment.
5. Manage vendors on the negotiation and purchase of in-flight items.
6. Involve in the planning and implementation of enhancement projects such as in-flight menus, beverage product and overseeing quality control.
7. Evaluate and analyse market trends and recommends in-flight entertainment contents and selections that will allow SilkAir to offer an optimal customer experience.
8. Oversee in-flight sales service delivery and customer feedback collection from different channels to formulate strategies for improving the in-flight shopping experience.
9. Manage relationships with all internal colleagues and third party vendors pertaining to in-flight catering (local and overseas), in-flight entertainment, cabin cleanliness and duty-free sales.
10. Supervise and manage 4 employees, ensuring smooth operation and high quality standard of products and offerings.
10. Supervise and manage 4 employees, ensuring smooth operation and high quality standard of products and offerings.
Stress Analyst Intern, Hagenes, Barrows and Lind. South Rosario, South Carolina
May. 2015 – Jun. 2015
1. Analysed the stress distribution on aircraft seat by using the Hyperwork software
2. Enhanced product’s adequacy and reliability by testing and verification of the design and performance.
3. Improved product’s design through brainstorming and collaborating with design engineers.
4. Identified the problems and errors of the product’s design and investigated the cause.
5. Drafted weekly proposal on product’s improvement design for senior
engineer.
Education
Southern Tennessee University, Ryannport, Montana
Bachelor of Science, Aerospace Engineering, Mar. 2016
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Languages
English
Mandarin
Malay
Skills
Microsoft Office (Word, Excel, Powerpoint)
SAP
Solidworks
LABView
Hyperwork
generalist
- Proactively engaging with customers, reading cues and to respond effectively
- Having a healthy, competitive spirit, while maintaining a team focus
- Informing customers of upcoming sales and promotions
- Building customer loyalty by opening Victoria’s Secret Angel Cards and informing them of Pink Nation App
- Making it right for the guest to ensure they leave happy
- Processing merchandise to be floor ready and maintaining back room
- Replenishing merchandise to standards to ensure product is placed on the sales floor and available for purchase