Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Dependable Front Office Receptionist with 4 years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures seeking a job in cruise industry.  Expert at communications, registering guests, assigning rooms, and accommodating special requests. Ability to multitask and maintain the front desk in an organized manner. 

Employment history

Front Office Receptionist, Lindgren-Cassin. Farrahshire, Wyoming
Jun. 2018 – Present
  • Greet, register, and allocate rooms to guests.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Exhibits exceptional service at all times to both guest and fellow employees when communicating instruction, information or advice ensuring the details is received in a timely manner and understood.
  • Maintains the highest standard of professionalism, ethics and attitude toward guests and colleagues.

Lobby Ambassadress, Kerluke and Sons. South Vondaburgh, Delaware
Dec. 2016 – Apr. 2017
  • Assigned in Hyatt Regency Manila City of Dreams.
  • Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk. 
  • Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information. 
  • Manages queuing system and procedures in accordance with property policies.
  • Performs all other job related duties as assigned.

Guest Services Officer, Frami-Runte. Lymantown, Illinois
Nov. 2015 – Mar. 2016
  • Assigned in New World Manila Bay Hotel.
  • Receives and processes reservations by phone, e-mail, fax or other staff in a professional and service-oriented manner. 
  • Handles guest and employee inquiries in a courteous and efficient manner, reporting complaints and problems to supervisor or manager on duty. 
  • Answers all questions regarding hotel facilities and services, promotions, local attractions and directions.
  • Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls. 
  •  Provides quality service to guests, staff, and incoming calls and wide range of information pertaining to the hotel and activities in and around the city. 


Western Arizona Academy, West Antonettabury, Missouri
Bachelor of Science, Hospitality Management, May. 2015


Able to work flexible schedule

Strong Iterpersonal Skills

Guest Service


Effective written and verbal communication

Computer Literate

front office receptionist

  • Capable of communicating and motivating colleagues, having a productive team as a result
  • Customer complain handling requires performing high EQ and having a positive attitude
  • Maintaining a high-level performance even though a long-term shifting rotation
  • Achievement – top reception of up-sell constantly for half years
  • Achievement – guest recognition and comment card for three months

front office receptionist

  •  Interview patients to complete insurance and privacy forms.
  •  Receive insurance co-pay payments and post amounts paid to patient accounts.
  •  Schedule and confirm patient appointments, check-ups and physician referrals.
  • Scan in all orders and results from any test in the patients correct chart.
  • Set up lunches with medical reps for doctors to talk about new medication or current ones needed for samples.

front office receptionist

  • Take and edit before and after photos of patients for the doctors website.
  • Keep front office/exam rooms stocked and clean.
  • Customer Reception in the front office, such as checking in, responding to customer requests and escorting hotel guests
  • Concierge service: responsible for serving Korean guest, such as tourist attraction recommendations, booking, limousine service and ensuring customer service satisfaction

front office receptionist

  • Performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients
  • Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller
  • Greeted incoming customers in a professional manner and provided friendly knowledgeable assistance.
  • Greeted more than 100+ visitors daily and customers upon arrival. 

front office receptionist

  • Greet professionally, register and assign rooms to customers.
  • Verify customers’ credit and establish the method of payment, record data to the system in use.
  • Answer inquiries about resort  services and resolve complaints.
  • Arrange telephone answering services, deliver mail and packages, and appointment for resort services.

front office receptionist

  • Prepare trucks to be loaded by weighing them and preforming general math tasks to ensure they weighted properly after pick up.
  • Answered phones to help provide accurate and prompt information on loads or shipments to drives on the road.
  • filed and organized many separate orders at the same time while still giving customer service help. 
  • helped deal with angry clients by resolving their issues in a way that was mutually beneficial to both parties. 

front office receptionist/switchboard operator

  • Verify customers’ credit, and establish how the customer will pay for the charges made onto their account.
  • Issue room keys and escort guest to room
  • Post charges, such those for rooms, wine, private candlelight dinners, and room upgrade fees.
  • Greet and welcome patients professionally and cheerfully in person and on phone,answer and direct enquires to designated department.

front office receptionist

  • Handle guests check in and check out procedure 
  • Deal with bookings through email and telephone 
  • Organise guest meetings and appointments 
  • Handle wake up calls 
  • Prepare bills and required documentation 
  • Enter guest online data

front office receptionist

  • Telephone Operator.(PABX)
  •  Coordinating departure/arrival times and information and taking payments on the OPERA in- house computer system. 
  • Up selling during the over booking. 
  • Updating of guest profiles.
  •  Update and maintain information packs and guest registration books.
  •  Coordinating departure/arrival times and information and taking payments on the OPERA Update and maintain information packs and guest registration books. 

front office receptionist

  • Answering multiple phone lines while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Schedule, reschedule, and verify patient appointments; schedule appointments 
  • Protects patient confidentiality, making sure it’s secured by not leaving patients information in plain sight and logging off the computer before leaving it unattended.
  • Responsible for closing the office and keeping the reception area clean and organized.

front office receptionist

  • Answer customers’ questions, and provide information on flooring and pricing
  • Maintain clean and orderly work stations throughout store.
  • Assist owner with any requests.
  • Use different sites such as Microsoft Excel and Word to create quotes, receipts, and reports.
  • Keep record of total monthly taxes owed in by owner.

front office receptionist

  • PTA (Parent-Teacher Association) Front Office Liaison

front office receptionist

  • Greet, register, and allocate rooms to guests.
  • Exhibits exceptional service at all times to both guest and fellow employees when communicating instruction, information or advice ensuring the details is received in a timely manner and understood.
  • Maintains the highest standard of professionalism, ethics and attitude toward guests and colleagues.
  • Oversee school book store

front office receptionist/secretary

  • Register all visitors upon entering the school
  • Sign students in late/dismiss early
  • Answer multi-line phone directing all calls to proper recipient
  • Sorting/distributing all internal IO mail and external mail to proper recipients
  • Sort/distribute all student report cards at the end of each grading period
  • Process Free and Reduced lunch applications for approximately 500 students by deadline
  • Volunteer coordinator: ensure that all school volunteers have completed the required applications/paperwork required by CMS, create and maintain the monthly volunteer schedule, ensure that additional volunteers are available and scheduled for all school activities

front office receptionist

  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Identified guests  needs and offered  solutions and information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers needs.
  • Reported facility and room maintenance problem to appropriate  personnel for immediate remediation.