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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic about the hospitality industry, with 4+ years hands on experience in hotels along with a Bachelors Degree in Hospitality Management. Started out in housekeeping and have been in the Front Office for 3.5 years. Responsible for the training of new employees, dealing with any guest issues, and handling the check in and check out process of a 400+ room hotel, working overnight supervisor and night audit relief.

Employment history

Oct. 2019 – Present
East Tonyhaven, Florida
Front Office Clerk, Dickinson-Jacobs

  • Welcome guests to our hotel and welcome repeat guests back.
  • Check guests in and out efficiently while resolving any issues.
  • Cash handling and resolving billing issues.
  • Make future reservations.
  • Contact the proper department to ensure guest’s needs are met.
  • Overnight audit, running reports and emailing them to proper management. 
  • Record guest complaints in internal log and update guest profiles with room preferences.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Responsible for training of new employees at the front desk.

Feb. 2016 – Apr. 2016
New Julio, Wisconsin
Guest Service Representative, Streich Group

  • Welcome new guests and welcome repeat guests back to the hotel.
  • Worked as a concierge, front desk and reservations and answered in house phone calls.
  • Signed guests up for third party cruises and boat tours.
  • Dealt with guest issues and communicated to the proper department for ensure issues are resolved. 
  • Follow up with guests regarding any room issues.
  • Checked guests in and out of 160 room hotel.

Aug. 2014 – Sep. 2014
New Lesha, Idaho
Housekeeper, Legros Group

  • Responsible for cleaning and maintaining 18 guest rooms to company standards.
  • Contact maintenance when there is a repair that needs to be done.
  • House-person training and relief.

Education

Mar. 2016
Bachelor of Science: Hospitality Management

  • South Wisconsin College – New Classieborough, Maine

Skills

Guest Relations

Opera Knowledge

Problem Solving

Cash Handling

Overnight Audit

front office clerk

  • Assist in check-in and check-out for hotel guests
  • Complete a full night audit in the Room Master system at the end of every business day
  • Show rooms to new interested guests
  • Diligently file all paperwork into specified folders to retrieve information in a timely manner
  • Provide detailed information on the surrounding area for guests to make arrangement.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Verified that personal and payment information on guest accounts was accurate and complete

front office clerk

  • Welcome guests to our hotel and welcome repeat guests back.
  • Check guests in and out efficiently while resolving any issues.
  • Cash handling and resolving billing issues.
  • Make future reservations.
  • Contact the proper department to ensure guest’s needs are met.
  • Overnight audit, running reports and emailing them to proper management. 
  • Record guest complaints in internal log and update guest profiles with room preferences.

front office clerk

  • Responsible for organization and maintenance of over 1000+ patient records 
  • Provided dictation and technical support for six member physician group and 10+ support staff
  • Responsible for daily processing and reconciliation of patient billing records
  • Ensured proper scheduling, registration, correspondence and reporting for all patients
  • Utilized MS Office Suite, MS Outlook and other departmental applications