a482bd32-59ee-4de9-8ab6-23706f9e2c18

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Trustworthy, dependable, responsible Administrative Assistant with 3+ years of experience providing ongoing support to a notable CEO within the non-profit industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Front Office Assistant, Ankunding, Casper and Roob. New Francinaland, Colorado
Aug. 2018 – Present
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Hear and resolve complaints from customers or the public.

Customer Service Sales Representative, Reinger-D'Amore. Elizebethtown, Mississippi
Aug. 2016 – Oct. 2016
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Western Pennsylvania College, Walshbury, Pennsylvania
Bachelor of Science, Business Management, Oct. 2016

East Wisconsin Institute, New Ka, Utah
High School Diploma, Aug. 2012

Skills

Document Correspondence
Expert

Customer Service
Expert

Delegating Tasks
Expert

Team Building
Experienced

Office Management
Expert

Computer Applications
Expert

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences.  Over 10 years of experience managing store operations for large, reputable retail outlets including Target, Kroger, and Sears.  Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Employment history

FRONT OFFICE ASSISTANT, Cummings Inc. Sidneyberg, Wisconsin
May. 2019 – Present
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Direct or coordinate an organization’s financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Implement corrective action plans to solve organizational or departmental problems.

SALES ASSISTANT, Lowe-Koss. Wolfmouth, Delaware
Apr. 2013 – May. 2013
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Determine price schedules and discount rates.
  • Resolve customer complaints regarding sales and service.

Education

East Vermont Institute, Lazarofort, Pennsylvania
OPERATION MANAGEMENT WITH HONOURS, MANUFACTURING, May. 2019

Skills

MICROSOFT WORD
Expert

TEAMWORK
Expert

PROJECT MANAGEMENT
Expert

02447a64-10c0-4cf6-856b-bb5f265a1f29

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I have 5 1/2 years of call center experience from basic customer service to advanced technical support. I changed fields and went into the dental field where I verify insurance coverage, Medicaid and private, and inform the patient of what is and isn’t covered, along with  submitting dental claims and prior authorizations. I am looking to stay in the medical/dental field just in an non-office environment.  I am very proficient with windows computer programs as well. 

Employment history

Front office assistant, Reichel, Kuhic and Feeney. Stokesview, Virginia
Oct. 2017 – Present
Scheduling appointments in office and over the phone. 
Verifying insurance coverage; going over a patient insurance coverage with them so they have a full understanding of their benefits. 
Processing payments. 
Submitting dental claims. 
Submitting dental prior authorizations. 

Call Center Representative, Greenholt-Vandervort. Kossbury, Washington
May. 2010 – Sep. 2012
Receiving in-bound phone calls regarding billing questions, processing payments, and making necessary changes to their subscriptions. 
After being promoted; duties included processing phone calls for upset and unsatisfied customers, training and mentoring new representatives, and helping others while they processed phone calls. 
After a new client; phone calls involved technical support troubleshooting along with basic customer service; processing payments, making subscription changes, and helping others with any questions they have while processing their own phone calls. 
Properly notating accounts, meeting customer service quality grades, and handling calls quickly and effiently were also requirements with both clients were a must. 

Education

The Wolf, Lake Jaredton, Illinois
Certification, Dental Assisting, Dec. 2014

Eastern Kunze Institute, Nestorville, West Virginia
High School Diploma, Mar. 2008

Skills

Quick leaner

Communication

Time management

Self motivating

Computer efficient

633dab59-2b23-480d-a365-43a4bea21e5b

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Adaptable, outgoing and flexible professional who leads through change and challenge. Strategic problem-solver who envisions effective solutions. Hands-on leader with extensive experience and education with the ability to work with diverse cultures and disciplines while remaining focused and productive. Outstanding team player with a proven ability to organize and prioritize work in high-pressured environments. Skilled in multiple areas of technology; including MS Word, MS Excel, Word Perfect, Outlook and various data bases.

Employment history

Front Office Assistant, Okuneva Group. Homerport, South Carolina
May. 2017 – Jun. 2017
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Order and dispense supplies.
  • Provide clerical support to other departments.

Administrative Assistant, Rolfson, Roberts and Hagenes. Blandaburgh, Vermont
Nov. 2015 – Dec. 2015
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Provide services to customers, such as order placement or account information.

Dental Assistant, Green and Sons. Corkeryfurt, Kansas
Mar. 2013 – Aug. 2013
  • Record and review patient medical histories.
  • Provide clinical services or health education to improve and maintain the oral health of patients or the general public.
  • Chart conditions of decay and disease for diagnosis and treatment by dentist.
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
  • Take and record medical and dental histories and vital signs of patients.
  • Instruct patients in oral hygiene and plaque control programs.
  • Clean teeth, using dental instruments.
  • Apply fluoride or sealants to teeth.

Education

North Smith College, Chadhaven, Montana
Dental Assistant Certification, Dental Assistant, Apr. 2011

Skills

Customer Service
Expert

Adaptability
Experienced

Teamwork
Experienced

Bilingual
Beginner

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Front desk agent with 3 years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures.  Expert at communications, registering guests, assigning rooms, and accommodating special requests.  Current student enrolled in a BA in Management program with expected graduation in 2016 seeking a leadership role within a notable hospitality organization.

Employment history

Front Office Assistant, Adams-Konopelski. Kosstown, California
Sep. 2019 – Present
  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files.
  • Oversee the office budget.

Project Co-ordinator, Schroeder, O'Kon and Satterfield. Dickiside, Minnesota
Dec. 2017 – Jul. 2018
  • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
  • Documenting and following up on important actions and decisions from meetings.
  • Preparing necessary presentation materials for meetings.
  • Ensuring project deadlines are met.
  • Determining project changes.
  • Providing administrative support as needed.
  • Undertaking project tasks as required.
  • Developing project strategies.
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Assess project risks and issues and provide solutions where applicable.
  • Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
  • Create a project management calendar for fulfilling each goal and objective.

Project Co-ordinator, Bednar, Bartoletti and Waters. Sonnyfurt, Florida
May. 2018 – Jun. 2018
  • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
  • Documenting and following up on important actions and decisions from meetings.
  • Preparing necessary presentation materials for meetings.
  • Ensuring project deadlines are met.
  • Determining project changes.
  • Providing administrative support as needed.
  • Undertaking project tasks as required.
  • Developing project strategies.
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Assess project risks and issues and provide solutions where applicable.
  • Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
  • Create a project management calendar for fulfilling each goal and objective.

Department manager, Abshire Inc. Baileyside, Illinois
Apr. 2017 – Jun. 2017
•      Managing stock levels and making key decisions about stock control.
•      Ensuring standards of quality, customer service, health and safety are met.
•      Analyzing sales figures and forecasting future sales volumes to maximize profits.
•      Updating colleagues on business performance, new initiatives and other pertinent issues.
•      Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
•      Managing and motivating a team to increase sales and ensure efficiency.
•      Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
•      Managing a team of 30 people Handling customer complaints and issues.
Doing the required quality hiring and quality training 

•      Delivering of E-Commerce within timelines with genuine Product.

 

Education

South New Mexico College, Johnsonburgh, New Jersey
Bachelor of Arts, International Hospitality Administration, Apr. 2016

Lakin Academy, Lake Lesha, Mississippi
High School Diploma, Commerce, Feb. 2011

Maggio College, Simonismouth, Idaho
School Leaving Certificate, Oct. 2009

Eastern Mayert College, South Olgafort, Pennsylvania
District Level Examination, Jun. 2007

Skills

Computer Skills
Experienced

Willingness to undertake routine jobs
Experienced

Pro-activity and flexibility
Experienced

Administrative and organisational skills
Experienced

Communication skills: oral and written
Expert

Team-working and people skills
Experienced

Enthusiasm and dedication
Expert

983ed70e-d09b-48b7-ba40-ba438912ff01

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Trustworthy, dependable, seasoned Administrative Assistant with 3+ years of experience providing ongoing support to a notable CEO within the non-profit industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Front Office Assistant, Hermann, Ebert and Grimes. New Caramouth, Maine
Nov. 2019 – Present
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Customer Service Representative, Mitchell-Stiedemann. Nanceemouth, New York
Jun. 2016 – Aug. 2016
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Promote company products, services, and savings plans when appropriate.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.

Administrative Intern, Hyatt Inc. Port Melissa, Louisiana
Jan. 2015 – Feb. 2015
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Order and dispense supplies.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Administrative Assistant, Schulist-Lind. Cruickshankchester, Alaska
Oct. 2013 – Jul. 2014
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Order and dispense supplies.

Education

Western Lind, Port Tena, Michigan
Bachelor of Science, Business Management, Oct. 2016

Eastern Dicki Institute, West Latoriachester, Pennsylvania
High School Diploma, Aug. 2012

Skills

Office Management
Expert

Computer Applications
Expert

Delegating Tasks
Expert

Team Building
Experienced

Customer Service
Expert

front office assistant (part-time)

  • Handled front desk functions for morning and evening shift.
  • Greeted guests, issued room keys, recommended activity and dining locations, and managed room requests.
  • Set up wake-up calls, sent housekeeping and coordinated with security.
  • Processed payments, made resercations and checked guests in and out for the hotel.
  • Provided some concierge service such as arranging drivers or cabs for pickups.

front office assistant

  • Ensuring maximum guest satisfaction consistent with our hotel standards
  • Schedules to be on the front during peak operation hours, checking on standards of services, and cleanliness, is gearing and assist in the check in of guests and escorts VIP guest to the room
  • Ensure a speedy telephone and message service at all times
  • Coordination with different departments (HR, Housekeeping, Account etc)
  • Maintain the general filing system and file all correspondence 

front office assistant

  • Receive and Disrupted  mail and deliveries. 
  • Greeting patients and getting them to fill out paperwork
  • Making medical files for patients 
  • Filing and scanning the past medical files 

front office assistant

  • Records handling and data entry, correspondence, verifying insurance eligibility and facilitating records request.
  • Confirm upcoming appointments.
  • Fill in cancellations and no shows.
  • Collect and receipt payments from patients.

front office assistant

  • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
  • Balanced all rebates and other miscellaneous charges
  • Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
  • Upsell room and breakfast

front office assistant

  • Manage front desk tasks for a 357-rooms full resort hotel
  • Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
  • Informed customers about payment methods and verified credit card data.
  • Serve as public relations representative for the hotel
  • Registered guests , logged requests , and issued room keys.
  • Ensure arrival list are in order and liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
  • Processed guest payments for room charges , food & beverage charges , and phone charges

front office assistant

  • Assist all the visitors with the check in and check out.
  • Receive incoming calls.
  • Making reservation for the guests.
  • Managing records and files.
  • Managing correspondence between managers and other colleagues in different departments 

front office assistant

  •  Answering incoming phone calls. 
  •  Greet incoming clients, or customers as they enter the hotel. 
  •  Perform a variety of clerical tasks, such as filing.
  •  Keep work areas clean and neat at all times. 
  •  Making reservation for upcoming booking.

front office assistant

  • Greet guest warmly and make sure they are comfortable.
  • Deal with bookings by phone, e-mail, letter, fax or face to face.
  •  Handling a group bookings with government/cooperate company and Choosing rooms and handling out keys.
  • Completing procedures when guest arrive and leave.
  • Handling cashier

front office assistant

  • Provide support to patients and make them feel welcomed
  • Collect insurance information and verify patient demographics
  • Answer multiple phone lines, filing, faxing and scanning documentation 
  • Discharge patients 
  • Assist office and clinical staff 

front office assistant

  • Over year of center level experience
  • Worked with Athena, Docutap, EHS, and Med Express portal
  • Worked in 6 different centers
  • Answer phones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate front office equipment, such as fax machines and copiers
  • Learning on demand trainings

front office assistant

  • Handling Check In and Check Outs at front desk. 
  • Responsible to manage Guest queries and concerns. 
  • Up-selling the rooms and participating in generating room revenue for the hotel. 
  • Interacting with guest and making them comfortable. 

front office assistant

  •  Answer and direct telephone calls. 
  • Forwards information by receiving and distributing communications, collecting and mailing correspondence, copying information. 
  •  Accommodate guest requests 
  • Communicating with hotel staff on the status of guest rooms 
  • Up selling guest rooms and promoting hotel services 
  • Handling cash payments, complaints and requests  
  • Perform bookkeeping duties 

front office assistant

  • Handling the Trident Membership Program.
  • Transmit and receive messages, using telephones and telephone consoles.
  • Answer inquiries pertaining to hotel services, guest registration and membership, and travel directions to the hotel.
  • Arrange taxis or airport shuttles, restaurant and spa reservations for guests.

front office assistant

  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Night auditing, cashiering and posting of payments

front office assistant

  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.

front office assistant

  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

front office assistant

  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

front office assistant

  • Assists in pre-registration and blocking of rooms for reservations
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.

front office assistant

  •  Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff.
  • Perform callbacks to past patients for follow-up and ensure a positive patient experience.
  • Collect all insurance information, verify patient demographics, process payments, and post-patient balances.
  • Assist with clerical duties such as filing, faxing, and scanning documentation.
  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses.
  • Collect payment for medications and distribute those once filled (if applicable).

front office assistant

  • Verified all insurance cards.
  • Assisting guests with payment process and check-out
  • To assist Housekeeping with resolving Room discrepancies
  • Handle the Telephone calls, fax, emails etc. 

front office assistant

  • Providing of efficient guest service (check-out)
  • Handling of customer complaints Make the Sales Report
  • Maintain the Log Book
  • Reservation service is efficient
  • Proper handling of special requests, VIP’S and Guest requirements
  • Wake-up calls recorded and completed to guest specifications
  • Record keeping and organization of filing

front office assistant

  • Welcome, greet and guest check-in
  • Handling guest accounts
  • Room key control
  • Answering telephone and directing the caller to the right person/department
  • Coordinating excursions and activities
  • Taking guest request pre-arrival and during occupancy
  • Coordinating with guest transport team

front office assistant (part-time)

  • Work as part-time while studying
  • Handled front desk function for morning and evening shift.
  • Greeted guests, issued room keys, recommended activity and dining locations and managed room request.
  • Processed payment, made reservation and checked guests in and out of the hotel.
  • Provide some concierge service such as arranging drivers or cab for pickups.