29df4108-aec1-4e8e-827c-5159eb2b7b9b

Andrew Smith

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my experience to add immediate value to an organization.

Employment history

Front desk Coordinator, Dickens Inc. Augustahaven, Delaware
Nov. 2019 – Dec. 2019
  • Check guests into and out of appointments.
  • Keep track of guests complimentary services and organize them for auditing. 
  • Organize receipts, merchandise, and cleanliness around the working environment. 
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
  • Promote company products and
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. services when appropriate.

Pro Shop Attendent, Gibson Group. Feestville, New Jersey
Jul. 2017 – Mar. 2019
  • Coordinated 100-person shot gun start golf tournaments twice per week
  • Program and maintained all social media accounts
  • Launched profit-raising marketing campaigns through social media networks and print media  
  • Updated course website
  • Designed merchandise displays
  • Completed daily financial reports    
  • Trained new pro-shop employees on job responsibilities 
  • Responsible for entering UPC data into register for all merchandise
  • Performed inventory control monthly and annually at the end of fiscal year

Education

Ondricka University, Amadofort, Kentucky
Currently in a gap year., Human Science and Education, Present

References

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Customer Service








MICROS Hospitality Software








Micosoft Excel








Microsoft Word








front desk coordinator / legal administrator

  • Assisted attorneys and legal assistants with documents using Word and Excel.
  • Composed letters and documents.
  • Entered paper files into electronic filing system.
  • Organize files and documents. 

front desk coordinator/dental assistant

  • Operate multi-line telephones to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Verify, prepare, and process dental insurance claim forms and records.
  • Provide prompt, accurate, and courteous service in accordance with policies and procedures.
  • Plan and arrange for purchase of office and dental supplies.

front desk coordinator/ dental assistant

  • Presenting treatment plans and setting up payment plans for large cases (Denticare and ZipMoney)
  • Reactivating patients to build appointment book
  • Assist management team with tasks when they are presented.
  • Cash drawer management.

front desk coordinator

  • Welcoming guests to the hotel and provide  valuable hotel and country information to guests
  • Organizing work materials in the work environment 
  • Ensuring guests safety and guests satisfaction
  • Appointment book scheduling for Brisbane and Gold Coast practices

front desk coordinator

  • Check guests in and helping them get settled (offer a drink, take their coat, offer help related to their service).
  • Manage the flow of the guest experience.
  • Cash guests out, making sure they had a great experience and encouraging rebooking and retail sales.
  • Answer phones and book appointments.
  • Maintain a pristine work environment for yourself and others.
  • Check emails and reply to guest inquiries.
  • Assist aesthetic experts with their guests (wrapping/spraying nails, offering beverages, cleaning or setting up stations).

front desk coordinator

  • Coordinated patient and therapist schedules
  • Collected patient information and inputted them in electronic medical records
  • Maintained and organized the aesthetics of the clinic
  • Answered inquiries about services provided and insurance networks

front desk coordinator

  • Served as a primary point of contact for patients for information on services and products.
  • Promoted spa-exclusive products to increase retail sales.
  • Communicated effectively with management concerning important patient issues.
  • Answering incoming calls and scheduling appointments using salon IRIS computer software.

front desk coordinator

  • Provided general support to doctors, therapists and supporting staff
  • Registered patients, schedules appointments and maintains patient records
  • Coordinated referrals for patients through insurance and other physician offices.
  • Served as liaison between insurance companies, patients, clinical staff, and billing department
  • Obtained pre-approvals, co-payments, and verifies insurance benefits.

front desk coordinator

  • Prepare patients charts and verify pt. information.
  • Use computers for various applications, such as database or word processing ect.
  • Collect and deposit money into accounts, keep records of collections and disbursements, and ens
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as records, accounts and balanced.
  • Schedule and confirm appointments for doctors or supervisors and last but not least patients.

front desk coordinator

  • Check guests into and out of appointments.
  • Keep track of guests complimentary services and organize them for auditing. 
  • Organize receipts, merchandise, and cleanliness around the working environment. 
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. services when appropriate.

front desk coordinator

  • Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders
  • Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts
  • High school diploma or equivalent; college degree preferred
  • BS degree in Marketing or related field would be a plus

front desk coordinator

  • Inventory and order medical, lab, or office supplies or equipment
  • Ability to read, write and effectively communicate with customers, peers and management
  • Telephone etiquette
  • Ability to work as part of a team and take initiative independent of direct supervision

front desk coordinator

  • Greeted and assisted all in-store customers
  • Met and often exceeded promotional sales goals
  • Made sure all shelving is fully stocked, properly displayed, and correctly labeled
  • Maintained and completed updates to ePlanograms with an 100% accuracy
  • Proficient in verbal and written English language
  • Knowledge of customer and market dynamics and requirements
  • Solid communication and interpersonal skills

front desk coordinator

  • Interview, and select employees
  • Instruct employees in company policies and arrange for an orientation
  • Scheduling appointments/interview
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms

front desk coordinator

  • Collect patients copays and keep records of collections to ensure accounts are balanced.
  • Show patients to examination rooms and prepare them for the exam
  • Inventory and order office supplies.
  • Greet and log in patients arriving at office or clinic

front desk coordinator

  • Answer telephones and give information to guest, take messages, or transfer calls to appropriate individuals.
  • Maintain scheduling for students appointments
  • Ring out all guests and reschedule their future reservation
  • Keep the take home area clean and organize 

front desk coordinator

  • Managed business operations by maintaining records and files, preparing inventory/sales reports and ordering supplies.
  • Scheduled front desk coverage and assisted in personnel actions supporting salon HR.
  • Operated an 8 line phone while scheduling daily operations for 18 stylists across 2 salon locations
  • Attended to phone calls, recorded detailed messages, and transferred calls to respective individuals.
  • Answered questions regarding salon services and products while maintaining knowledge of current sales and store promotions.
  • Completed salon data entry daily, along with filing client ticket information.

front desk coordinator

  • Answer all phone calls
  • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms.
  • Verify insurance benefits.
  • Prepare charts for the following day.
  • Call to confirm appointments for the follow day.
  • Call prescriptions for antibiotics or other medications as prescribed by the dentist.
  • Manage insurance claims, denials, aging reports.

front desk coordinator

  • Management of office equipment.
  • Maintaining a clean and enjoyable working environment.
  • Handling external or internal communication or management systems.
  • Managing clerical or other administrative staff.
  • Organizing, arranging and coordinating meetings
  • Sorting and distributing incoming and outgoing post