front desk associate Archives

Great members of the gym as they walk in.
Make protein shakes for guests.
Answer any quest that future/current members may have.
Sign patrons’ up for a membership.
Make sure everything in the gym is properly functioning.
Give tour to possible future members.
Answer any questions future/current members may have.

Confer with customers by telephone or in person to provide information about services, enter reservations , cancel accounts, or obtain details of complaints.
Run the night Audit and set up the breakfast area for the guests.
Receive payment and record receipts for fall registration.
Perform administrative support tasks, such transcribing handwritten information, or operating computers to work with pay records.

Sending Emails
Booking Guest
Guest Services
Greet walk-in guests and guests with reservations when they arrive at the front desk.

Welcomed guests and provided assistance
Performed tasks consisting of checking in, assigning equipment, registration, and cleaning the facility
Resolve customer complaints or answer customers’ questions regarding policies and procedures. pitched class packages and new memberships
pitched class packages and new memberships

Respond to client phone calls.
Set up client accounts and receiving/recording payments.
Sell lotions, health supplements, and consumables.
Cleaned and sanitized gym equipment and tanning beds.

Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment.
Monitored and updated occupancy status of rooms.
Made and confirming reservations.
Presented statements to guests and collected payments.
Generated night audits.
Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability.

Perform clerical duties such as typing, proofreading, and tracking mail
Maintain accurate records of residents, equipment, and violations
Record residential comments and complaints
Ensure FERPA standards were met

Greet daily visitors and customers upon arrival.
Make proteins smoothies.
Maintain account records.
Maintain a healthy environment.

Collaborated effectively in a team/group environment
Increased resort’s revenue of sales by 10 percent
Assisted with check-in procedures including finances
Answer phone calls, answer all guest questions or transfer them to corporate.

Answer phones and transfer calls to correct place
sign up new customers with insurances or basic contract
assist gym members with needed help
provide professional and friendly service to customers, members, and coworkers
monitor member sign ins
alert members when a payment is coming up

Providing prompt,courteous and efficient service to all guest
Ensuring high level of customer satisfaction through personalised services from arrival to departure time
Maintaining up to date knowledge of services offered and following hotel standards
Maintaining and keeping guest accounts up to date following billing instructions
Ensuring smooth switch board operations and being discrete with clients information.
Handling and solving guest complaints
working hand in hand with all department for smooth operations

Interacted with guests 20 times an hour providing them with information about hotel proper, hotel policies, surrounding areas, and current events
Dispatched staff to assist guests with their needs including engineers, housekeeping, and food services to ensure high customer satisfaction
Managed weekly budget of $300 to ensure hotel front office supply
Developed weekly departmental objectives, work schedules, budgets, and policies

Make reservations for incoming guests
Check in guests and check out outgoing guests
Perform guest requests
Clean areas of the hotel
Schedule pick-ups for guests arriving at the airport

Acted as a “one-stop shop” while providing exceptional customer service to each customer.
Helped increase membership sales by accomplishing individual goals set.
Maintaining a clean, safe and sanitary environment for patrons to enjoy.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.

Managed guest check-in and check-out procedures, reservations and payments.
Managed customer complaints and rectified issues to complete satisfaction.
Trained newly hired employees on front desk procedures and business operations.
Organized facility tours to connect with prospective customers and proactively address objections with knowledgeable responses.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Delivered friendly and knowledgeable support to current and prospective customers.

Greet visitors, handle their inquiries, and direct them to the appropriate persons.
Schedule and confirm appointments for clients.
Use of computers for email systems, database management or word processing.
Answer telephones and give information, take messages, or transfer calls to appropriate individuals.
Selling of memberships.

Make reservations and greet guests upon arrival.
Handle any complaints that may be made.
Clean office area.
Input information into computer system.

Notified customers of delinquent accounts by telephone
Answered customer questions regarding problems with their accounts.
Worked in generating new memberships and corporate accounts.
Completed time sheets showing employees’ arrival and departure times.

Check members in
Sign members up
Clean when needed
Give tours of the facility when needed
Wipe down equipment
Close and occasionally open
Register kids for primetime or sports

Greet and converse with members.
Record details of attendance, sales, receipts, and billing statements.
Provide information about facilities, class options, and rules and regulations of the gym.
Advise members to consult with a certain Personal Trainer, specifying their personal needs.
Caterer to the member’s every need.

Conduct tours
Assisted visitors with checking out equipment and answering questions.
Maintained cleanliness and organization of front desk area.
Sustained a pleasant atmosphere by greeting visitors and students while upholding the standards of the university.

Greet and say goodbye to members as the enter and leave the gym.
Find and contact leads and guests through existing members to find new individuals to find out if they are interested in signing up.
Basic clean up and maintenance of things I notice or things brought to my attention.
Pitching membership options to people walking in and signing them up as well.
Worked for Fit Republic in Ripon, CA for a little over a year, then my job was transferred to Fresno for my first year of going to Fresno State.

Handled money for members and visitors.
Handled the complaints and concerns of the members.
Addressed and welcomed members to the business.
Exercises sound judgement in issuing credits and making exceptions to members and policies to maintain high levels of customer satisfaction.
Opened and closed the YMCA, which included counting petty cash, closeout money as well as locking doors and shutting down computers.
Responsible for ringing up members in a timely manner and guaranteeing high level of customer service.

Assist gym members in processing cancellations, enrolling new
memberships, and purchasing day passes
Provide helpful customer service by answering phone calls
Sanitize all gym equipment and routinely do laundry, providing a clean facility for member use
Create protein smoothies for members, as well as offer a variety of weight loss foods available for purchase
Operate cash register efficiently during all transactions
Handle all opening and closing procedures of the facility independently

Assist guests with making reservations and that they are properly checked in and settled
Do monthly inventory and also handle money
Gather and organize information on problems or procedures
Handle the bar and checking in reservations

Politely welcomed arriving guests, providing room keys and information on amenities and policies
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Took reservations over phone, in person and via computer for guests and provided conﬁrmation information
Performed basic daily bookkeeping tasks

Supervised the front end or customer service employees to ensure adherence to quality standards, proper procedures, and correcting errors or problems.
Offered Target credit applications upon checkout, converting 3 out of 5 customers into card holders
Maintain reports of employees call outs to Human Resources to ensure enough coverage
Cross-trained cashiers when needed

Signed new members up and gave tours around the facility
Maintianed a professional and courteous disposition while working at the front desk
Closed out registers when working overnight shifts and maintaining proper accountability of all transactions
Provided information about facilities as well as the rules and regulations.

Open/Close the Clinic
Handled payment of clients after they have received their services.
Open/Close the registers
Made Appointment Reminder calls to all scheduled clients.
Handled complaints of clients about their accounts and relayed messages to the clinic managers if they needed to talk to them
Sold new clients memberships and discussed their new discounts.

Check members into facility in a friendly manor
Provide undivided and friendly customer service, Launder and fold towels
Make Smoothies for members
Clean Facility as needed
Restock ingredients for smoothies
Handle financial transactions, and count in/out cash drawer before and after shift.

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front desk associate/fitness consultant

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