c60e4f4a-b85e-4ca0-846f-d64e49fc97e5

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

I am currently a student at Coastal Carolina University seeking a job that allows me to capitalize on my people person personality. I am a hard working retail associate with experience in customer service, stocking, and POS systems. I received commendations from my past management for being so efficient and friendly in my position.

Employment history

Front desk Associate, Beatty-Simonis. West Gabriella, California
I was the front desk associate responsible for checking people in with a greeting, towel collection, cleaning, organizing equipment, handling any phone calls, making sales including products and memberships, counting the drawer and closing/ opening the building.

Independent Contractor, Mraz, Padberg and Hilll. Schowalterland, Rhode Island
Dec. 2017 – Mar. 2018
I was an independent contractor responsible for setting up, managing and taking down photobooths at events. I had to travel to all my events such as weddings, birthdays, graduation events, celebrations, and major meetings. Since I was an independent contractor, I was sent alone to all my events meaning I was the face of Charleston Event Premiere Serves at any event I worked. Along with setting and managing the booth, I spoke to everybody with a positive and uplifting attitude to ensure all clients thoroughly enjoyed the service and they wanted to rehire our company. I was the number 1 go to contractor for my boss and worked more events than anybody in the company because of how well I performed and my availability.

Cashier, Ziemann-Dicki. Cecilton, Florida
Nov. 2016 – Jan. 2017
I was a cashier in charge of scanning a certain amount of items per minute and helping customers in any way I could. I also at certain times stocked and conditioned shelves and put away grocery carts. 

Education

East New Hampshire College, Destinychester, Connecticut
High School Diploma, Sep. 2018

Skills

communication

conflict resolution

Customer Service

adaptability

46aeb93f-b0d1-4cb4-a3bc-6d3f5e61aa15

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Currently doing online classes for Medical Billing and Coding. I have always worked around the public and customer service is something I am very good at. Multi-tasking isn’t a problem, any job given is done to the fullest. Learning quickly is a strong suit, once I do something a couple of times it comes natural. Always have a good positive attitude even in the worst of situations.

Employment history

Front Desk Associate, Howell Group. East Conradmouth, Michigan
Jun. 2019 – Present

Being a Front Desk Associate, the duties are:
– Answering phones with a pleasant greeting as to who they are calling and how we may help them.
– Transferring calls to different rooms.
– Greeting people as they walk in the door.
– Insuring that guests have a comfortable stay and always helping when there is a problem. 
– Printing receipts and having guests sign.
– Filing papers when need be.
– Checking people in and out of Computer.
– Making reservations. 
– Being able to multi-task.
– Handling money.

Daycare Teacher, Gleason-Strosin. Port Dudleyport, Indiana
Dec. 2016 – Jan. 2017
Being a Daycare Teacher, the duties were:
– Greeting parents and insuring their children are being cared for in the best way possible.
– Teaching children, being patient in any given situation.
– Light cleaning duties.
-Maintaining a positive attitude no matter what.

B

Grill/ Waiter, Torp, Ferry and Watsica. Lake Winfredfurt, Tennessee
Oct. 2014 – Oct. 2015
Being a Fast Food worker, the duties were:
-Greeting customers.
-Making sure to always put the customer first. 
-Cleaning.
-Food prep. 
– Resolving problems in a professional manner.
– Handling money.

Education

South Kuhn Academy, South Lacichester, Arkansas
Medical Billing and Coding, Present

Eastern Alabama Institute, Lake Lashaunton, Connecticut
High School Diploma, Feb. 2014

Skills

Customer service

Answering calls, transferring calls

Using a computer and different systems

54f1cec6-09a6-423a-b3a5-1542ca6efa69

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Personable, dependable, honest leader offering 10 years of success as a guest service agent. Providing memorable experiences to guests from a multitude of backgrounds and cultures.  Expert at communications, registering guests, assigning rooms, and accommodating special requests.  Passion for delivering excellent customer service at every interaction; dedicated to progressing my career within the hospitality industry.  Currently seeking a leadership role within Fairfield Inn by Marriott. 
 

Employment history

Front Desk Associate, Mann, Ondricka and Simonis. South Clevelandville, Alabama
Feb. 2019 – Present
  • Make and confirm reservations.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, by using computers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Housekeeper/Laundry/Dining Room Hostess, Maggio-Bradtke. East Donella, Ohio
Mar. 2017 – Apr. 2017
  • Cleaned guest rooms to Hilton standards.
  • Laundry facilities, operating washer and dryer
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Restaurant hostess, refilling coffee, juice, wine, beer. Helping with food preparation for the breakfast and dinner hours.

Operations Manager, Schamberger, Kertzmann and Smitham. Port Yolande, Hawaii
Nov. 2010 – Jan. 2012
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers. 
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys.
  • Perform bookkeeping activities, such as conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls,  by using computers.

Education

Southern Kemmer Institute, Lavetteville, Alabama
Certificate of Completion, Accounting with Data Processing, Nov. 1991

Skills

Telephones
Experienced

Guest Services
Experienced

Concierge
Experienced

8bd1ab9f-6b8e-44ee-bfb2-37d28976258e

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Customer-oriented service representative. I’ve worked in customer service for numerous years which helped me hone my skills to be able to assist any customer/guest I encounter. I am a strong believer in putting yourself in others shoes to share their experiences. From doing that with thousands of people I have become an expert at empathizing. In customer service I believe that is one of the strongest skills to have and its almost impossible to teach to someone. I always put the customer first because they are the reason I am able to continue to learn in the customer service field. I am looking to go to school to obtain a bachelors in business management so I am looking for any opportunities to to further my experience.           

Employment history

Aug. 2018 – Present
North Nick, West Virginia
Front Desk Associate, Davis Inc

Greet and welcome guest into the hotel with a warming smile. Do the daily paperwork each day to make sure each guest has their requests properly fulfilled before they get to the hotel. Answer all incoming calls and aid each person that needs assistance over the phone. Keep front desk clean and presentable. When working over night print out all the proper paperwork you need and input the information into the M3 reporting program. Resolve any guest issues that would present themselves on my shift and notate the information for future shifts. Check in guest and informed them of all the amenities the hotel offers. Make sure each guest is treated as if they were staying at my own house.

Jan. 2015 – Jun. 2016
Garryshire, Wisconsin
Front Desk Associate, Swift-Daugherty

Welcome guest into the hotel and present a warm and sincere smile. Sell waterpark passes to each guest that requests them and explain the rules for attending the waterpark. Make sure the lobby was cleaned and mopped nightly(sometimes multiple times a night). Run towels, rollaways, etc. to guest rooms when requested. Resolve any guest complaints when they were addressed to me. Rebate and refund guests when needed. Communicate any guest issues and hotel issues to future shifts so they can be informed on current events in the hotel. Work close with the sales group to help set up groups and reach out to potential clients that wanted to rent bulk number of rooms. Set up birthday parties in the waterpark for families that wanted to rent the area for their children. Make sure each guest leaves the hotel with an overjoyed experience of their stay. 

Education

Sep. 2011
High School Diploma: General Studies

  • South Minnesota Academy – Zaneshire, Arizona

Skills

Conflict Resolution
Skillful

Time Management
Experienced

Patience
Expert

Computer and Internet Skills
Experienced

Organization
Experienced

Creativity
Skillful

Communication
Experienced

Empathy
Expert

Adaptability
Experienced

2927db9f-3428-4a29-8a7d-2f92c1667d1a

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Applicant with 3 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores.  Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising.  Talented, personable leader seeking role as a retail customer service manager.

Employment history

Aug. 2018 – Present
Port Ozzie, Georgia
Cashier Associate, Cartwright-Terry

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.Deliver merchandise and collect payment.
  • Contact customers to persuade them to purchase merchandise or services.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers’ needs.
  • Work as part of a team of demonstrators to accommodate large crowds.
  • Stock shelves with products.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Dress mannequins for displays.

May. 2017 – Jul. 2017
West Roccoport, Kansas
Front Desk Associate, O’Hara, Hermann and Runolfsdottir

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Deliver merchandise and collect payment.
  • Answer questions about product features and benefits.

Jul. 2016 – Aug. 2016
Alexland, Alabama
Cashier Associate, Corwin-Stehr

  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Transport, assemble, and disassemble materials used in presentations.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.

Education

Present
Bachelor of Arts: Political Science

  • Eastern Michigan Institute – West Prince, Wisconsin

Skills

Communication
Experienced

Interpersonal
Experienced

Dependable
Expert

ee9b2119-06a0-4002-8b36-66ce2ed0656c

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

As a lifelong enthusiast of stand up comedy, television, and film, and current college junior at Loyola Marymount University in Los Angeles, I am excited to further my work in the entertainment industry. I am certain that with my knowledge sketch and improv comedy, the entertainment business, and work at a production company, I am well equipped to learn at any company. 
My current position at Underground Productions, I provide coverage on multiple scripts every week, write my own scripts,  as well as research projects to present new ideas for new films and shows to the production executives. In addition to the creative work,  I also work efficiently around the office to keep the place running well to cater to the hustle and bustle of a big production agency. 

Employment history

Intern, Cremin Group. Ashantifurt, Oklahoma
Jan. 2019 – Present
At Underground production company it is required that I make use of my diligent work ethic to keep up with everyday office tasks as well as script coverage and research projects for potential new series and films.

Front Desk Associate, Stokes, Bins and Nienow. Lake Larry, Oregon
Sep. 2019 –
– Customer Service, Microsoft Office, MindBody, FitMetrix, Running Retail.
– Working on creating strong client relations in order to bring in more customers
– Creating smooth studio operations
– At Burn 60 studios in West Hollywood I am a part of the Front Desk Staff where my role is a crucial connection between clients, trainers, and the smooth running of the studio. A day in the studio consists of opening up and getting the gyn ready for all of the clients and trainers that will come and go throughout the day, therefore having a welcoming and positive personality is key to a strong customer experience, especially at the bright and early 6AM classes. After greeting all the clients and classes start, I log into the special apps (FitMetrix and Mindbody) we use as well as Microsoft Office/google docs and fill in all information required to keep the statistics of the studio as well as finance information up to date (excel and word).

Stylist Associate, Stokes, Hagenes and Denesik. Port Loisview, Utah
Oct. 2017 – Nov. 2017
– Customer Service, Sales, and Visual merchandising. 
– My time at Bloomingdales consisted of 3 key aspects; customer service, sales, and visual merchandising. As a commissioned based stylist at Bloomingdale’s, I was required to not only make lasting connections with client but to also work with them to create a look that made them confident, as well as to keep the stores mannequins up to date and stylish. Shopping can be an aggravating task for many people especially when you can’t seem to find anything that works, so my biggest challenge and accomplishments were to connect with clients and turn not only their days around but their views on fashion as well.

Associate, Mante Inc. North Leon, Iowa
Jan. 2016 – Feb. 2016
– Customer service, Sales, and Assistant to the Manger.
– One of the Top Sales Associates 
– My work at Banana Republic was high paced, clean, and customer service oriented. As Banana was one of the busiest stores in the mall, I as a lead sales associate was required to not only connect with and style customers, I was also required to keep the sales floor looking clean, and had to work closely with my manager on actions we could take to get the store to run smoother. This job taught me a new level of Customer Relations as many clients were rushing and frustrated while shopping, I had to pace with them as well as stay positive and upbeat. 

Stylist, Hessel LLC. Gilport, Texas
Aug. 2014 – Nov. 2014
-Manager Assistant, Sales, Customer Relations. 
– My first job was at Nordstrom in Pleasanton CA, going into the interview I had no prior work experience or much knowledge of fashion, but despite I was brought onto the team to be what the company then called a “pilot”. Being a pilot for me consisted of being mentored by the women’s department manager and coming in every morning at 7am to set up the floor with new merchandise in an aesthetically pleasing way. Once the store was open I was incharge of making sure the sales associates were versed on what to do and when to take their breaks, as well as working on the sales floor to assure my manager hit all of her sales goals, which I did help her achieve every month I was there.

Education

Northern Hegmann, South Elaina, Arkansas
Bachelor of Arts, Political Science, Present

Eastern Ritchie Academy, Reggieside, Wisconsin
Communications, Dec. 2016

Skills

Customer Service
Expert

Social Media Algorithms
Experienced

Microsoft Office
Expert

Content Strategy
Experienced

Marketing Strategy
Skillful

Leadership
Expert

4f55477a-fe47-480b-8280-d5781f296c2f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Customer Service with 5 years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures.  Expert at communications, registering guests, assigning rooms, and accommodating special requests.  
Fast learner, Friendly,Enthusiastic, Personable, adaptable and trustworthy.

Employment history

Front Desk Associate/Night Auditor Associate, Kovacek LLC. Lake Fredrick, Connecticut
Mar. 2018 – Present
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers’ credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.

Machine Operator/Office Assistant, Hettinger-Crist. West Vera, Utah
Sep. 2016 – Nov. 2016
  • Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
  • Load presses with paper and make necessary adjustments, according to paper size.
  • Monitor automated press operation systems and respond to fault, error, or alert messages.
  • Maintain time or production records.
  • Direct or monitor work of press crews.
  • Monitor inventory levels on a regular basis, ordering or requesting additional supplies, as necessary.

Office Assistant Supervisor/Cashier, Kshlerin-Mann. Dawnafort, Kansas
Apr. 2016 – Jun. 2016
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Interview, select, and train warehouse and supervisory personnel.
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
  • Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services.

Education

Olson College, Kemmerbury, South Carolina
Bachelor of Science, Tourism, Jun. 2009

Padberg University, Moenmouth, Connecticut
High School Diploma, May. 2005

Skills

Can speak and read Filipino

Computer Literate

Can speak and read english

33d6e3e0-3ce2-41fe-94e6-e2fbf33dca30

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Summary

I am a current freshman at The Catholic University of America looking to serve as a resident assistant for the academic year of 2018-2019. I am energetic, organized and reliable. I look forward to possibly helping incoming students with housing issues, and improving my CUA community. I am looking forward to planning fun events for members of this university. I would love the opportunity to use my leadership skills to better this community by serving in this role. As a resident assistant I hope to help provide a community that truly feels like home.

Education

Southern Minnesota Institute, Lake Bernardo, Nebraska
Undeclared- Leaning Towards Marketing.

Western South Carolina College, New Haywoodview, Idaho
High School Diploma, Aug. 2017

Employment history

Nanny, Mosciski-Prosacco. New Erinview, Arizona
Mar. 2015 – Nov. 2015
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children’s play activities.
  • Communicate with children’s parents or guardians about daily activities, behaviors, and related issues.
  • Assist in preparing food and serving meals and refreshments to children.
  • Help children with homework and school work.
  • Sterilize bottles and prepare formulas.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Regulate children’s rest periods.
  • Accompany children to and from school, on outings, and to medical appointments.
  • Place or hoist children into baths or pools.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.

Front Desk Associate, Schulist-Jenkins. O'Konland, Alabama
Nov. 2014 – Dec. 2014
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Update directory information.
  • Keep records of calls placed and received.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Arrange for necessary maintenance or repair work.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Checked customers in at the front desk for their appropriate fitness class.
  • Set-up fitness rooms according to what class was being held in that room. 
  • Updated customers on their bills, and sent emails if their bills were overdue. 
  • Provided assistance to fitness instructors if they needed things specifically to their class. 

Skills

Organization

Reliablilty

Communication

Problem-Solving

Time-Management

Leadership

Awards and Accomplishments

References

Volunteer Experience

820ed0e7-d404-4107-8500-d7aa625a65f9

Andrew Smith

Professional Summary

Current student with 4+ years’ experience delivering high-levels of customer service to guests and clientele.  Consistently ensure customers feel welcomed and accepted.  Adept at managing events, order taking, sales approaching, and directing an overall excellent customer experience.  Expected graduation May 2020 from St. Charles Community College with plans to transfer to another university.

Employment history

Front DeskAssociate, Wyman Inc. Rohanville, Kentucky
Jul. 2018 – Aug. 2018
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.

Front Desk Associate, Hirthe and Sons. Larsonstad, North Carolina
Jan. 2018 – Feb. 2018
  • Explain products or services and prices and demonstrate use of products.
  • Record services provided on cashiers’ tickets or receive payment from customers.
  • Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Host, Upton and Sons. East Jerold, North Carolina
Sep. 2017 – Oct. 2017
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Inform patrons of establishment specialties and features.

Tanning Consultant, Bergnaum, Leannon and Williamson. West Sarita, Utah
May. 2017 – Jun. 2017
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Led comprehensive spa tours for new members.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Restocked linen and laundry in all areas of the spa.
  • Processed guest credit card information for salon services.
  • Followed through with client requests in a timely manner.
  • Served as a primary point of contact for members and guests for information on spa products and services.
  • Entered customer demographic and preference data on salon computer database.

Barista, Ward-Weber. Sawaynhaven, Hawaii
Dec. 2016 – Apr. 2017
  • Clean service or seating areas.
  • Create signs to advertise store products or events.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Set up or restock product displays.
  • Receive and process customer payments.
  • Take customer orders and convey them to other employees for preparation.
  • Wrap, label, or date food items for sale.
  • Clean or sanitize work areas, utensils, or equipment.
  • Describe menu items to customers or suggest products that might appeal to them.

Education

The Gibson College, Runolfsdottirbury, Wyoming
Associate of Arts, Present

West Hawaii College, West Romaineborough, Illinois
High School Diploma, Dec. 2017

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

POS Systems








Cash Handling








Multi-Tasking








Sales








3d276ce7-42e2-4556-abb0-d88a7e7b3ac7

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I have been CPR certified and recently got recertification through American Heart Association.
I am dedicated, compassionate, and an enthusiastic team player devoted to providing highest levels of care. I am always eager to learn new things. I am currently studying to be in the field of healthcare/first responder and wanting to help people around me. This would be an amazing start for me. 

Employment history

May. 2018 – Present
Hilpertton, Pennsylvania
Front Desk Associate, Lehner, Witting and Moen

  • Demonstrate proper operation of fitness equipment, such as resistance machines, cardio machines, free weights, or fitness assessment devices.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Maintain fitness equipment.
  • Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
  • Promote health clubs through membership sales, and record member information.

Dec. 2017 – Jan. 2018
South Tennie, Vermont
Cashier, Wintheiser, Mitchell and Dooley

  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Assist with preparing and serving food and beverages.
  • Hire, train, and supervise food and beverage service staff.
  • Take orders from patrons for food or beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Clean tables or counters after patrons have finished dining.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Oct. 2017 – Dec. 2017
Langfort, New York
Sales Associate, Schroeder, Koepp and Wilkinson

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Greet customers entering establishments.
  • Process merchandise returns and exchanges.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers’ items.

Education

Present
Associate of Science: Paramedic

  • Eastern Kuhic College – Lake Anyamouth, Montana

Skills

Communication
Expert

Teamwork
Expert

Strong work values
Expert

Emotional Intelligence
Experienced

front desk associate

  • Monitor throughout the facility

front desk associate

  • Schedule appointments, classes and maintain/update calendars.
  • Sell memberships and collect fees from customers.
  • Track attendance, participation, or performance data related to personal training services offered. 
  • Prepared for basic food service, including setting up continental breakfast and coffee and tea supplies.

front desk associate

  • Working in the club house setting up tee times for customers and making sure there is a good pace of play on the golf course
  • Conduct transactions for memberships and green fees
  • Coordinating with cart barn associates to ensure that the golf carts are clean and the driving range has golf balls
  • Coordinate tournaments that were being held at the course and making sure that we were fully prepared 

front desk associate

  • Politely welcomed all visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Engaged in pleasant conversations with customers while managing check-in process.
  • Used computer software to process reservations, check-ins and check-outs.
  • Entered customer data into computer software and updated information as necessary.
  • Answered phone to create reservations and provide customer service.
  • Assisted guests to their rooms, offered to unload and carry luggage.
  • Efficiently and promptly solved issues regarding room maintenance as necessary.

front desk associate

  • Keep card files on clientele, record notes of work done, products used and fees charged after each visit.
  • Restock linen and laundry in all areas of the salon.
  • Process guest payment for salon services.
  • Maintain a solid knowledge base of all salon products and services.
  • Clean tanning and toning equipment according to safety and sanitary regulations.
  • Close salon and lock up at the end of business day.

front desk associate

  • Greet persons entering establishment, and provide excellent customer service.
  • Receive payment for services.
  • Operate telephones while providing information, taking messages, or scheduling appointments.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.

front desk associate

  • Handling guest check in and check out
  • Finance operations
  • Updating GRC and Form C
  • VVIP and VIP Check in and Check out handling
  • Guest complaint handling 
  • Email communication handling for Service Apartment bookings
  • Coordinating with House Keeping for room upselling

front desk associate

  • Greet and assign rooms to guests. 
  • Answer phone calls and make reservations. 
  • Handle any complaints from guests and pass that information along to managers as needed. 
  • Charge balances on the reservation at the time of check in. 
  • Answer any questions pertaining to the Resort and surrounding areas. 

front desk associate

  • Processed guest credit card information for salon and spa services.
  • Count money upon arriving and among leaving.
  • making money drops. 
  • Greet guests and present them with hotel accommodations and area attractions.

front desk associate/sales representative

  • Coordinate activities of departments, such as sales, individual or group reservations, researching online venues and events.
  • Train and direct workers engaged in developing and producing positive interaction with guests.
  • Formulate plans to extend business with established accounts and to transact business for future accounts.
  • Identify and develop contacts for promotional campaigns and industry programs that meet identified buyer targets such as corporations, , or consumers.
  • Formulate, direct and coordinate Hotel activities and policies to promote products and services, working with advertising and general managers.
  • Calculate and quote charges for services such as individual or group reservations.
  • Consult with managers or other personnel to resolve problems in areas such as guest related issues, quality, or work schedules.

front desk associate

  • Provide assistance to patrons entering or exiting the fitness facility
  • Provide information about the gym, workout class options, and rules and regulations.
  • Direct patrons to classes for workouts
  • Verify & collect dues before admitting patrons to venues such as amusement parks and rides.
  • Manage the daily operations of gym facility

front desk associate

  • Checked customers in at the front desk for their appropriate fitness class.
  • Set-up fitness rooms according to what class was being held in that room. 
  • Updated customers on their bills, and sent emails if their bills were overdue. 
  • Provided assistance to fitness instructors if they needed things specifically to their class. 

front desk associate

  • Answered guest questions and referred them to local points of interests.
  • Asked customers questions to meet special requests. 
  • Sorted mail and other important data. 
  • Greeted 500+ daily visitors and customers upon arrival. 
  • Interacted with families in a friendly and respectful manner. 
  • Booked birthday parties. 
  • Answered and returned phone calls. 

front desk associate

  • Processing phone calls for inquiries and reservations
  • Opening and deciphering reports in Shift Report, ADR, Room Inventory, Emergency Reports, Credit Limit Report, Trial Balance Report, Arrival & Departure Reports, and IHG Member Arrivals Report
  • Setting up correct routing, “Rewards Nights” and company rate codes are accurately input and set up
  • Handling Billing, accounting, tax exempt forms and third party payments and credit card authorization forms
  • Accommodating all guests preferences and needs and establishing each room is assigned correctly including any handicap or ADA requirements and equipment are met to the full extent of the companies abilities
  • Handling all “Service Recovery” for any issues that may occur
  • Meeting IHG enrollment qualifications and overseeing other employees are up to date on all required training

front desk associate

  • Software used: Millennium, Word, Excel
  • Clean sporting  and exercise equipment.
  • Processed cash and credit card transactions.
  • Interact with each member.

front desk associate

  • Greeted visitors and maintained visitor logs. 
  • Answered and correctly routed calls.
  • Responded to internal and external inquiries and distributed accurate information to all of the clients, staffers, and managers. 
  • Performed some administrative activities such as booking, clients seating, received and sent mail and packages. 
  • Helped to complete clients’ appointment listing.  
  • Operated the opening and closing of the establishment as well as cleaning. 
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance and work schedules.

front desk associate

  • Greet, register, and assign room to guests of motel.
  • Compute bills collect payments and make change for guests
  • Record guests comments or complaints, referring to managers when needed
  • Establish or identify prices of goods and services and tabulate bills 

front desk associate

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle new member sign-up and take prospective members on tours of the gym.
  • Assist in maintaining the neatness and cleanliness of the gym.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions that are being taken.

front desk associate

  •  Quality interaction with the guest .
  •  Do Check-In & Check-Out .
  •  Having  good co-ordination with other team member in work area.
  •  Assisting  with quality , in case of over flow of work .
  •  Ready to accept new challenges whenever require .
  •  Able to manage the shift alone when there is shortage of manpower.
  •  Able to do night audit .

front desk associate

  • Maintained financial accuracy by collecting fees and payments.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of studio.
  • Kept business, customer and financial records current and accurate.