Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Front Desk Administrator, Steuber-Predovic. Kochberg, Delaware
Mar. 2019 – Present
  • Collect information about individuals or tenants and input in system
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Prepare and process legal documents and papers, such as estoppels once property sold.
  • Confer with coworkers to get information about order details, processing plans, or problems that occur.

Dispatch, Ullrich-Durgan. West Adelaidamouth, Colorado
Sep. 2016 – Dec. 2016
  • Prepare or review specifications or orders for the purchase of Concrete, 
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise or assist in obtaining directions for drivers.
  • Manage administrative duties, to sale additives to every customers.
  • Operate computer to accept payments for concrete. 

Co-owner/Office Manager, Heidenreich, Dooley and Jast. Vetaberg, Georgia
Dec. 2014 – Mar. 2015
Order materials and delivered them to job site, Paid weekly payroll checks to each employee. Paid all company payments. Planned out each day for employees what needed to be done. Cleaned up after work completed,
  • Plan budgets and arrange for purchase of materials and supplies.
  • Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
  • Determine size and arrangement of illustrative material and copy, and select style and size of type.
  • Hire employees and process hiring-related paperwork.

Claims Analyst-Customer Service, Hermann LLC. Clarisside, Pennsylvania
Jun. 1995 – Aug. 2009
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.


Southern Quigley Institute, West Scott, Georgia
High School Diploma, Aug. 1980



Time Management

Self Motivated




Andrew Smith


(000) 000-0000


287 Custer Street, Hopewell, PA 00000

Professional Summary

Trustworthy, dependable, responsible Call Agent Representative and Field mentor with total of 3 years of experience providing ongoing support and helping customer with their problems within the technology industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Feb. 2014 – Apr. 2014
Harveymouth, Oregon
Front desk Administrator, Ratke LLC

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.

Jul. 2012 – Dec. 2012
New Arlethastad, Massachusetts
Field Mentor, Wilderman-Emard

  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Interpret and communicate work procedures and company policies to staff.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Sep. 2011 – Nov. 2011
Kozeyberg, Montana
Call Agent Representative, Purdy, Paucek and Hirthe

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.


Jun. 2009
Bachelor of Science: Theology Major

  • Western Tillman Institute – Cecilleborough, Delaware

Aug. 2000
High School Diploma

  • West Louisiana Institute – South Georgeannachester, Oklahoma



Clear Communication Skills

Knowledge of the Product



Technical Skills

Teamwork and Collaboration

Critical and Creative thinking

front desk administrator

  • Answering phone calls with the ability to describe classes, teachers, and packages available 
  • Checking in students for classes 
  • Helping assess the right class for an individual student’s needs 
  • Organizing donations and keeping track of their use
  • Tracking the trials and following up after each class

front desk administrator

  • Through my 12 years of Taekwondo, I know all the structures, rules and day to day functions of NTA Taekwondo school
  • Update student information, status, and records (Be very organized)
  • Facilitate all the legal papers work for tournaments (Worlds, national, state) and other day to day events 
  • Be the main office administrator

front desk administrator

  • Currently working summers.
  • Gained customer service and professional skills.
  • Completed HIPPA certifications.
  • Prepare and process legal documents and papers, such as estoppels once property sold.

front desk administrator

  • Manage and create reservations.
  • Answer all incoming and outgoing calls and e-mails.
  • Manage financial reports/invoices and forward to the relevant department. 
  • Collect information about individuals or tenants and input in system

front desk administrator

  • Coordinated and scheduled meetings made reservations confirmed appointments and provided directions when required
  • Assisted in creating and delivering new hire orientation materials
  • Maintained broker profile on social media and networking sites
  • Entered and maintained property listings
  • Maintained prospect and call logs
  • Assisted in creating marketing collateral materials

front desk administrator

  • Answered phones distributed incoming mail and operated basic office equipment
  • Prepared forms and other documents related to sales and exclusive listings
  • Created marketing brochures and postcards
  • Created maintenance work orders
  • Scheduled showings for prospective clients
  • Assisted brokers with events outings and meetings