• Pre-flight briefing with captain’s/flight attendants such as weather, number of passengers, emergency procedures and crew coordination 
• Greet passengers and assist with carry-on and placing them in overhead bin and seat belts.
• Announce and demonstrates the use of emergency and safety equipment’s such as oxygen mask, life jackets and emergency exits.
• Ensure that the aircraft is stocked with food/beverage blankets and pillows.    
• Serve Food and Beverage with cart.     

• Customer Safety
• Building Relationship
• Keeping up to date on FAA requirements 
• Flexible hours
• Professional Deminor 

• maintaining knowledge of first aid and emergency procedures, including CPR and AED
• ensuring the safety and comfort of all passengers
• serving food and beverages as scheduled
• creating a friendly and professional atmosphere at all times
• keeping the airplane clean and tidy

• team work with other crew members
•  pre-flight safety checks
•  food and drinks serving 
• greete and communicate with customers
• monitor and manage the cabin
• help to passengers with special needs

• Remain positive, respectful and understanding during challenging situations and/or passenger conflict 
• Greet passengers while providing constant attention to customers, providing them with a safe and reliable onboard experience 
• Maintain a thorough working knowledge of all emergency procedures and ability to operate all emergency equipment on board the aircraft
• Explain use of safety equipment to passengers in a clear, concise manner 
• Perform duties related to unforeseen medical emergencies and special needs passengers, i.e., unaccompanied minors and their paperwork, visually or hearing impaired, language impaired, elderly, physically challenged, etc
• Abide by policies outlined in the Code of Conduct, Employee Handbook, Flight Attendant Manual and Code Share Partner standards

• Provided legendary customer service to our passengers.
•  Demonstrated proper safety procedures on-board to passengers.    
•  Answered passengers’ questions and provided solutions to issues arising during flights
•  Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment

•  Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
•  Reassured and comforted passengers during turbulent flights and unavoidable delays
•  Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
•  Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
•  Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
•  Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
•  Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly

• Ensured safety of passengers during take-offs, landings and emergencies.
• Assisted the flight and ground crews.
• Administered first aid and CPR/AED in compliance with government and company regulations.
• Prepared to rapidly evacuate passengers from an aircraft, provide leadership, direction and assistance.
• Preflight search of aircraft and maintained security of flight deck during flight.

• Provided customer service to Cathay PAcific passengers in accordance with company procedures.
• Ensured safety of passengers during take-offs, landings and emergencies
• Sold and marketed products of different companies during flight
• Assisted the flight and ground crews
• Helped in emergency and non-emergency situations

• Responsible for all aspects of in-flight safety and service. 
• Proved the ability to maintain strong customer relations to on-board guests including VIP’s in premium cabin.
• Manages the galley in premium cabin and ensures the correct catering requirements are complete for in-flight service.
• Coached newly-hired cabin crew on in-flight flow of service to ensure the highest quality of service is practiced at all times and gave valuable feedback.
• Promotes good working relationship and teamwork among crew members.
• Ensure the proper appearance and grooming of all cabin crew in-flight are within the company’s standards.
• Promotes in-flight sales.

• Understand customers
• Adhere to OTP
• Working both individually and in a team to ensure constant communication
• Serve, and sell, beverages, meals, and snacks
• Genuine and caring when it comes to offering customers food, beverages and anything else they may need to feel comfortable
• Be confident with all aircraft safety and emergency proceedures

• Conducted thorough pre-flight safety equipment checks in the cabin area
• Demonstrate use of emergency and safety equipment for all passengers
• Ensure passengers are safe and complying with safety rules
• Greet passengers and guide them by regarding their seats
• Serve beverages and snacks 

• Complete aviation training, follow safety and security procedures.
• Provide service to Premium cabin customers, pair wine and food, handle complains, do service recovery.   
• Assist passengers during the flight, administer first aid if necessary.
• Maintain grooming standards and follow company guidelines.

• Attend pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues, and crew coordination plans.
• Check onboard first aid kits and emergency equipment to ensure functionality, and ensure passenger cabin is adequately stocked with food, beverages, and blankets.
• Greet passengers during boarding, check tickets, and advise them on where to store coats and carry-on items; assist passengers with carry-on luggage.
• Instruct and demonstrate the use of emergency equipment and check to see belts refastened, seat backs rein upright positions, and carry-on items are properly stowed prior to departure.
• Answer passenger questions regarding flight and help small children, elderly, or disabled persons.
• Take inventory of headsets, alcoholic beverages, and sales transactions prior to landing.

• Responsible for safety of all passengers at all times.
• Stay current on all emergency equipment changes of all aircraft.
• Work together with crew members.
• Represent AA with a professional appearance and manner.
• Serve and fulfill requests of passengers with a smile. 

• Be resposible for the safety and security of the passengers and aircraft.
• Ensure passengers have a wonderful and a comfortable flight throughout.
• Be responsible for catering, ameneties, and other item stocks needed to carry out a wonderful service.
• Have extensive knowledge of the duty free catalogue, promote and sell duty free items to passengers and handle cash resposibly.

• Completed over 2,000 hours of international and domestic flights within Boeing (B737-800 / B737-900) commercial jets holding up to 180 passengers.
• Assisted passengers stow carry-on luggage, with ability to increase luggage space by 15% through efficient stowing techniques.
• Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 86% positive feedback from passenger surveys.
• Ensured adherence to Civil Aviation and company regulations, while trained in emergency situations, helping to diffuse two high-level situations from escalating to emergency levels.
• Mentored over 20 new flight attendants, providing training in customer service, safety techniques and health and sanitary standards, improving overall service quality by 20%.
• Operated all mechanical and safety equipment with industry regulations and standards.
• Conducted thorough aircraft pre-flight procedures to ensure a safe journey.

• Perform numerous routine technical and safety procedures before every take-off and landing. 
• Responsible for safety on the board. 
• Responsible for catering. Serve passenger the food and beverages in a professional manner.
• Dealing with all kinds of passenger service situations. 

• Comply with all aviation rules and regulations for safety
• Attend briefings
• Conducting safety check on equipment before flight
• Greet customers, check their tickets and guide them to their seat
• Monitor and secure the cabin regularly
• Provide help to passengers with special needs
• Submit analytic reports concerning flight incidents

• Communicate calmly and confidently to be able to meet the differing needs of all passengers.
• Ability to adapt and work cohesively with a new flight team each trip.  
• Collect money for meals and beverages.Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
• Provided customer service to passengers in accordance with company procedures.

• Ensure passenger safety onboard the aircraft, enforce Federal Aviation Administration (FAA) regulations and company policy
• Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
• Participate in regular crew briefings prior to each flight (or more often, as needed) regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons as outlined by the FAA and the company
• Front-line marketing of airline products and services
• Direct aircraft evacuation as necessary and provide appropriate assistance in medical
• Mentor new line flight attendants on company policies and procedures
• Successfully completed annual requalification, consistently exceeding company

• Maintained safe conditions in airplane cabin, educated passengers on safety procedures, and assisted passengers during emergency situations.
• Served passengers food and beverages, and dispensed items for comfort and entertainment, including pillows, magazines, and headsets.
• Upheld and reinforced FAA and other regulatory requirements to safeguard passengers and flight crew.
• Preparing accurate reports concerning any significant issues or happenings

• Provide comfort and standard airline services to passengers including safety procedures.
• Adhere to established regulations and procedures
• Remaining calm and offering assistance to passengers in the event of an emergency
• Giving particular attention to passengers with special needs (children, disabled, elders etc)

• Understanding the duties of the assigned position during flight
• Ensuring the satisfaction of passengers by answering questions and offering them assistance
• Checking cabin before take-off to ensure compliance to safety regulations
• Welcoming travelers on board and helping them to their seats when necessary
• Serving food and beverages and selling products
• Giving the “safety” presentation in a well-prepared manner
• Monitoring the cabin frequently for the entire duration of the flight

• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Offered answers and information to passengers’ questions and resolved issues that arose.
• Determine special assistance needs of passengers such as small children, the elderly, or disabled persons
• Inspect and clean cabins, checking for any problems and making sure that cabins are in order

• Ensure out in-flight safety and security procedures
• Demonstrate interpersonal effectiveness
• Provide leadership by responding to a variety of emergency and non-emergency situations
• Actively look for ways to exceed passengers€™ expectations
• High standard for consistent in-flight service that includes serving meal and beverages 

• Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order
• Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing
• Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets
• Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings
• Prepare passengers and aircraft for landing, following procedures
• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply

• Greeting and communicating with passengers
• Guiding and assisting for safety and comfort to passengers
• Monitoring and securing the passengers and cabin
• Providing help to special handling passengers ( eg. disabled, children and elders)
• Complying with all aviation rules, company rules and regulations
• Preparing and submitting flight reports on flight incidents

• Providing information, guidance, and assistance for safety and comfort to passengers onboard the aircraft. 
• Conduct safety checks before flights.
• Monitor and secure cabin regularly.
• Comply with FAA and company rules and regulations.

• Provide a safe and enjoyable flight for all passengers.
• Check to ensure that all safety equipment, food, beverages, and other supplies are aboard and are in abundant supply.
• Answer passenger questions and concerns, and resolve issues promptly.
• Prepare passengers and cabin for taxi, take off, and landing.
• Conduct periodic trips through the cabin to ensure passenger comfort, collect trash items, and provide additional services.