• Mail Room
• Hospital Deposits
• Provides ongoing financial communication with all patients undergoing treatment.
• Establishes payment arrangements with the patient and documents appropriately.
• Discusses payment arrangements with patients for outstanding patient balances.
• Follows policies to contribute to the efficiency of the front office.

• Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices, and establishing payment arrangements.
• Evaluates and explains the patient’s insurance benefits in terms that they understand.
• Determines need for additional coverage (underinsured) and follows Financial Assistance/Indigent Care Policy.
• Assists patients in obtaining financial assistance, outside assistance, and all appropriate forms filled out. Determines which plans are available to assist the patient with their out of pocket expenses.
• Works with pharmaceutical companies and other resources to obtain grants and financial aid for patients in need. Determines if patient qualifies for manufacturer drug replacement.
• Discusses and initiates Practice Credit Policy as well as Patient Notification of Financial Responsibility.
• Answers any questions the patient may have about reimbursement and payment.

• Schedule and confirm appointments for patients to discuss financial assistance programs.
• Organized and distributed mail and coordinate the flow of information, internally or with other organizations.
• Collect co-pays and deposits from inpatient and outpatients.
• Set up payment arrangements.
• Processed and posted payments to patient accounts and prepared bank deposits for all departments.
• Initiated process and improvement team and provided training to new hires.
• Prepare financial data on high dollar accounts on patient accounts.

• Interview patients to determine their current income, expenses,      insurance coverage, tax status, financial objectives, or other   information needed to develop a financial funding. 
• Analyze financial information obtained from patients to determine eligibility for meeting patient’s financial needs.
• Implement financial planning recommendations or refer patients to someone who can assist them with different funding. 
• Contact the patient’s annually to determine any changes in the patients financial status. 
• Explain to the patient the personal advisor’s responsibilities and the types of services that are provided. 
• Knowledge of third party payers, assisted with the Obama Health Care insurance, collect copay if applicable. 

• Arrange for debt repayment and establish monthly payment plan, based on guarantors’ financial situation and the clinics guidelines.
• Notify guarantor of delinquent accounts by telephone, to solicit payment. 
• Advise guarantor of necessary actions for debt repayment.
• Perform various administrative functions for assigned accounts, such as recording address changes and documentation of deceased guarantors.

• To admit and register incoming patients in all points of entry.
• To answer the phone in a timely manner while transferring calls to the correct place.
• To correctly enter the right insurance plan and collect payments from the patient or person financially responsible.
• Price accounts and obtain authorizations from patients insurance while keeping the patient informed along the way.
• To maintain an organized work place for myself and for my coworkers.
• To work efficiently and with order with the staff and patients so that things can run at a smooth steady past.
• To protect the patients privacy and confidentiality while remaining accurate 

• Managed patients billing and accounts inquiries.
• Coordinated payment plans.
• Calculated patients co payments for visits and procedures. 
• Liaison between office and insurance companies.
• Coordinate insurance benefits and authorizations.
• Organized all billing records and accounts.
• Analyze all delinquent accounts and mad recommendations of possible solutions.

• Communicate with physician, physician staff, medical records staff, patients, and patient’s family to meet patient’s needs.
• Verification of insurance coverage for requested procedures and testing for patients.
• Schedule patient’s for necessary procedures and testing.
• Assist patients in updating demographics and all personal information in medical chart.

• Receive payment by cash, check, credit cards, or automatic debit with-drawls.
• Created OB agreement and collected deposits based off insurance benefits 
• Kept track of existing payment plans and pulled money due. 
• Created payment plans for OB deposits, and over due account balances. 
• Called insurance companies and verified benefits 
• Reviewed claims and sent messages to the appropriate parties to fix any problems. 

• Screen families or possible assistance from Children’s Mercy or Missouri/Kansas Medicaid
• Guide families that qualify for assistance through the application process for Medicaid coverage in Missouri and Kansas 
• Assist families that qualify for financial assistance at CMH with the application process
• Process 40 financial assistance applications monthly
• Touch 5 holdbills each day
• Touch 15 accounts daily
• Meet with walk-in families to discuss options regarding their bill

• Educate patients about payment options and financial assistance
• Communicate with patients and insurance companies on the phone
• Appropriately document and report payment information
• Negotiate and strategize patient payment arrangements
• Update patient accounts and balances 
• Review and process patient and insurance company forms 

• Responsible for financially clearing patients at ER, hospital bedside or OP registration to obtain cash payment or determine eligibility for various governmental programs.
• Goes over insurance and costs of procedures with patients before admitting them to the hospital.
• Collect the payment and update the patient billing records.
• Notifies hospital case management, social services and admission staff of case screening determinations and outcomes via verbal and written communications.
• Explains hospital regulations, such as visiting hours, payment of accounts, charges, etc.
• Set up arrangements / monthly installment plans for patients to payoff balances within the guidelines of the RGH collection policy.