field service engineer Archives

Facing client issues & Resolve.
Handling & Monitoring of DVM (Digital Video Manager) server and configuration of IP based Cameras.
Installation & Monitoring of CCTV, Fire,Access and PA system.
Resolving issues of CCTV cameras recording by troubleshooting camera servers.
Handling & Monitoring VAMS(Vendor Attendance Monitoring System).
Assigning IP addresses to each Computers & IP Based Cameras.
Resolving issues of access system over telephone or over by Mail using IBM lotus notes.

Performing repair, upgrade and maintenance of laboratory instruments at customer sites Prioritizing, planning and executing activities in accordance with processes and the specified customer service level agreements;
Maintaining personal tools and spare parts inventory at adequate levels for the successful execution of your tasks;
Managing escalation and solving complex technical problems reported by the Customer Service Desk, Customer and local Service organizations;
Conducting basic technical training programs for customers;
Performing instrument failure analysis, screening, and follow-up for continuous reliability improvements;
Documenting and maintaining all relevant data in the service management systems in order to guarantee optimal data accuracy and quality customer reporting.
Performing other related duties as assigned.

Do commissioning for PlCs and testing
I do the commissioning, configuration and maintenance for different VFD’s brands such as Mitsubishi, Delta, Allen Bradley, ABB, Siemens and Schneider electric VFDs
Manages site budget including monitoring inventory and expenses.
Coordinate with projects managers for required spare parts & faster shipping way.

Installation/repair/maintenance of laboratory instruments at customer locations within a multi-state geographic region
Management of expense account, service tools, and spare parts inventory
Train/Mentor/Support junior Field Service Engineers globally
2017 Over and Above Award
Hand picked for FDA ISO inspection of Northbrook, IL facility Oct 2018

Field Service Engineer providing technical support for the 300 mm factory Automated Material Handling System (AMHS).
Communicate with client regarding products and services for site.
Coordinates and directs daily, weekly and monthly corrective maintenance and preventive maintenance schedules.
Maintains appropriate documentation of equipment installation and other operating reports for each project.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.Update knowledge and skills to keep up with rapid advancements in computer technology.
Align, adjust, or calibrate equipment according to specifications.Train users in the proper use of hardware or software.
Provided worldwide technical support to customers and trading partners regarding troubleshooting of problems, spare parts and operation of hardware and software.
Handle sensitive information with confidentiality.

X-ray Screening and Inspection Systems.
Troubleshooting, Operation and Maintenance of Rapiscan Baggage Scanners, Smith Baggage Scanners, Astrophysics Baggage Scanners, Smith Body Scanners, Astrophysics Walk-through Detectors and AS&E Gantry for Trucks, Containers & vehicles,
Capable of installation, testing and commissioning of Baggage Scanners & Walk-through Detectors.
Supervising daily electrical operations & maintenance.
Reporting of site requirements.
BOQ of site electrical and mechanical equipment.
Keep accurate records of employee attendance and preparation of monthly timesheets.

Plan, monitor and coordinate technical support for customer base in Sabah, Sarawak and Brunei responsibly.
Conduct installation, planned preventive maintenance and repair of automated analyzer and biomedical equipment.
Analyze project requests and proposal to determine feasibility, productivity and cost effectiveness of engineering technical service.
Produce and write technical reports for use by engineering staff, management or customers.

Performed installation/repair/maintenance of laboratory equipment at customer locations throughout US
Advised management of system changes, procedure updates, and efficiency of operational tasks
Communicates with customer to accurately troubleshoot/repair failty instruments to minimize down time
Maintain strict training/documentation of all actions performed as required by FDA

COMMISSIONING OF 600BPM PET LINE IN BHARTIYAM FOOD BEVERAGES.
INSTALLATION & COMMISSIONING OF 400BPM LINE IN HATTA DUBAI.
INSTALLATION & COMMISSIONING OF 450 BPM LINE IN VARUN BEVERAGES HARDOI.(FILLER)
INSTALLATION & COMMISSIONING OF 450 BPM LINE IN GLOBAL AQUA PVT. LTD.
INSTALLATION & COMMISSIONING OF 450 BPM LINE IN NESTLE WATER BLIDA.

Worked in the After Sales department (Field Service Division) in one of the largest automobile organisation in Sri Lanka where world renown brands such as KTM, Bajaj & Cherry were assembled, sold and conducted after-sales services for such brands. In the division, worked in Special Projects group where new processes and products is developed along with non-routine project implementation and execution.
Led the project on an implementation of a Workshop Management system for the company’s 700 plus dealer network. The requirements for the system were develop to cater both cooperate scale dealers as well as single proprietary owners mainly focusing on management on Workshop Floor, Spare-Parts, Human Resources, Consumer data, Marketing etc. As the lead, management of gathered data, developing the software requirement from the organisation’s side and monitoring of software development throughout the life cycle of the project was conducted.
Led a project were a Dealer Profiling System was develop to categories all 700 plus dealers. The project was created to ease the management of dealers, to develop a frame work and a guideline to develop the workshop itself along with the business model in the dealership. As the project lead, development of criteria for the evaluation, training on how to conduct the evaluation, deciding the scoring levels for each category with the higher management etc.
To conduct such large scale projects in parallel with number of different individuals throughout the nation, project management methodologies such as ‘Scrum’ & ‘Agile’ was practised in the organisation.
In addition to that, special tools which cannot be purchased off the shelf was designed, tested and distributed among the dealer network. Instances where mechanics and technicians inform on hard to remove parts in vehicles, development of special tools was initiated. The designs were created in SolidWorks and the tool was 3D printed to identify the clearances and the ease of use of the tool. Upon the satisfaction of 3D-Printed model, manufacturing is being initiated after selecting the appropriate materials depending on the application of the tools.
Modifications to parts in vehicles was conducted if reoccurring failures were detected in production models. Here, identifying the cause of failure, modifying the part through SolidWorks and analysing it through CAE software such as Ansys 15, creating a testing part, test-fitting the part, conducting any modifications and implementing the changes through the vehicle supplier or by the organisation.

Created recommended spare parts list for intricate automated CMP systems.
Assisted manufacturing engineers with procedures to reduce costs in assembly and maintenance of machines.
Timely completion of all required internal and external paperwork.
Created Installation Report document as well as Start-Up Checklist document.
Safely conducted the installation, initial testing and operation of large, intricate automated systems.
Provided worldwide technical support to customers and trading partners regarding troubleshooting of problems, spare parts and operation of hardware and software.
Provided machine operations and maintenance training to customer equipment engineers, process engineers and line maintenance personnel.

Inspected, tested and measured materials, products and installations to spec.
Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
Documented, filed and maintained proper inspection records and quality assurance documents.
Performed repairs and maintenance on VAV systems and electrical equipment.

Basic troubleshooting,installation,maintenance and repair on spinning mills machines.
Retrofit works using vfd,servodrives for DCmotors(solarpump,crane,elevator applications)
plc programming for control panel of spinning mill machines
Responsible for: service, setup of Beckman Coulter Hematology systems (Maxm, Hmx, Onyx, LH series, Act 5 diff, Act diff)and immunology systems in private labs and hospital blood banks. Field service engineering in Fresenius Hemocare products (Com-Tec ,C.A.T.S, Barkey).

Facilitated interaction throughout work-order organizational recital respectively office workers and customers,
EX-1900 Hydraulic Excavator assembly machinery.
Organized short-term plans to address immediate issues while evaluating the root causes based on results.
Preparation of fabrication datas of precast shell casette and flankwalls via Rhinoceros, Grasshopper3D and Tekla Structures.

Define the specification of the machines to customer
site inspection or site prepration for installation prepress machines
trouble shooting the problems
preventative maintance
identify spareparts to supply the customers .

Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems, and processes to meet requirements, applying knowledge of engineering principles.
Technical support for Molecular & Tissue systems across country.
Managing key customer’s for given responsibilities. Key customers Sharjah Blood bank with RBSS/6800 project, Dubai Blood bank with two lines of S201, Abu Dhabi Blood bank with two lines of S201,Al Ain Blood bank with S201,Medicilinc City Hospital with HE600, Cleave land Clinic AD with Symphony & Bench Mark Ultra, Special Stains, Tawam Hospital with Bench Mark Ultra, SKSH RAK with Symphony ,Benchmark XT, Bench Mark Special Stains.
Provide fellow engineers guidance in handling difficult or complex problems or in resolving escalated complaints

Install, adjust, maintain, repair, or provide technical support for Radiology Equipment
Keep documentation of service histories on all X-ray equipment in each Hospital
Evaluate the safety, efficiency, and effectiveness of all Radiology equipment
As Lead Field Engineer bridge between managements and other fes
Appraise my team

Installed, configured and maintained microwave radios (Cambium, Ubiquiti, Radwin, WiMax radios) for wireless point-to-point and point-to-multi point deployment.
Provided second level support to both wireless (radio) and wire-line (fiber) customers to resolve service complaints within stipulated MTTR to achieve service level agreements.
Installed and configured optical network terminals (ONT) and other customer end devices such as routers (as access points or WiFi repeaters) for wire-line (fiber) customers.
Inspected equipment at base stations to investigate cause of outage (s), reduce maintenance-related downtime incidents and mitigate equipment failures.
Managed, tracked, prepared report and coordinated problem resolution and escalation processes.
Deployed 4G LTE network device: Improved service delivery, availability and reliability to about 85% to achieve customer retention through the installation and configuration of Huawei LTE CPE B2268S radio to replace existing wireless radio at 17 different locations in Lagos.

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