ebcbece6-57e6-4fb2-bc7e-db5c7dc287a5
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Current Field Service Engineer with 7 years’ experience delivering high-levels of customer service to Lab techs and Managers. Consistently ensure customers feel taken care of and understood; coordinated repairs, preventative maintenance, instrument updates and installs corresponding with customers’ wants and needs. Adept at managing multiple service calls, admin work, and trunk stock inventory.
Employment history
Feb. 2019 – Present
North Giovannaborough, Nevada
North Giovannaborough, Nevada
Field Service Engineer, Morissette-Braun
I am responsible for covering Hematology, Urinalysis, and Microbiology instruments as well as Lab Automation for Central Washington to Northern Idaho. I coordinated instruments installs, repairs, preventative maintenance and updates to the instruments in my region. I am responsible for going into accounts where the customer may be frustrated with a down instrument, I go in and help ease the customer’s frustration and fix the issue that has occurred on the instrument. I built relationships with customers over the years that have become friendships.
Jun. 2007 – May. 2009
North Michal, Georgia
North Michal, Georgia
Produce Clerk, Jast-Renner
I worked as a produce clerk while going through college. I would be responsible for keeping the department clean and organized, as well as fully stocked during peak business hours. I was also in charge of providing customer service to those who needed help finding what they were looking for or help with their groceries.
Education
Oct. 2010
Bachelor of Science: Manufacturing Engineering Technology
- North Dietrich – South Olene, North Dakota
Jan. 2010
Bachelor of Science: Mechanical Engineering Technology
- Eastern DuBuque Academy – New Celine, Nebraska
Mar. 2006
Associate of Science: Mechanical Engineering Technology
- Zulauf Academy – Lake Lyle, Oregon
Skills
Technical Ability
Customer Service
Ability to read and understand schematics
Time Management
Work Load Balancing
Relationship Building
d8ff51d4-540d-49d8-817c-1563a7b1c29f
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
I consider myself an astute, well-rounded individual with over a decade’s experience in aftermarket-centric, customer-focused roles.
My technical abilities including proficiency and experience gained in aftermarket sales, support & training coupled with I.T credentials and computer savvy in addition to my excellent interpersonal and relationship-building skills will serve to prove myself as a viable candidate for the ‘Aftermarket Sales Manager’ role at Smiths Detection.
Employment history
Field Service Engineer, Schuster-Welch. Port Isidro, Georgia
Feb. 2020 – Present
* Account Management and Aftermarket Business Development functions (to a core group of sugar and coal-industry customers dispersed throughout the Asia/Pacific region) to gauge the current level of spare parts inventory, propose ‘recommended stock-on-hand’ and ‘urgently required corrective action’ spare parts as well as identify & resolve technical field service issues correlating to the full range of Tenova Delkor products currently in operation – Horizontal Vacuum Belt Filters, Sedimentation Thickeners, Bateman BQR Flotation Cells & Belt Linear Screens
* Provide on-site supervision, project management, technical expertise & direction to specialized sub-contracted maintenance teams during scheduled equipment overhauls and rebuilds
* Provide on-site equipment commissioning supervision & support for newly-installed Tenova Delkor products throughout Asia/Pacific
* Provide on-site instructor-led training to trade-certified personnel (electricians, fitters and control room technicians in particular) on diagnostics, operations and maintenance tasks of the Tenova Delkor products
* Partake in the use of Microsoft Project to prepare work break-downs, resource allocation and task timing (via the formation of Gantt Charts) in relation to equipment commissioning, overhaul and rebuild projects per customer requirements and defined scope
* Provide accurate and timely responses & resolutions to all Asia/Pacific customer inquiries relating to technical service issues primarily over-the-phone and via email
* Prepare summaries/technical reports for both management use and customer reference in relation to recent field visits & equipment inspections conducted
* Provide on-site technical equipment inspections and audits in consultation with customer personnel to gauge the current and suggest corrective options to ensure on-going performance, productivity yield and reliability of installed and operational Tenova Delkor equipment
* Provide on-site supervision, project management, technical expertise & direction to specialized sub-contracted maintenance teams during scheduled equipment overhauls and rebuilds
* Provide on-site equipment commissioning supervision & support for newly-installed Tenova Delkor products throughout Asia/Pacific
* Provide on-site instructor-led training to trade-certified personnel (electricians, fitters and control room technicians in particular) on diagnostics, operations and maintenance tasks of the Tenova Delkor products
* Partake in the use of Microsoft Project to prepare work break-downs, resource allocation and task timing (via the formation of Gantt Charts) in relation to equipment commissioning, overhaul and rebuild projects per customer requirements and defined scope
* Provide accurate and timely responses & resolutions to all Asia/Pacific customer inquiries relating to technical service issues primarily over-the-phone and via email
* Prepare summaries/technical reports for both management use and customer reference in relation to recent field visits & equipment inspections conducted
* Provide on-site technical equipment inspections and audits in consultation with customer personnel to gauge the current and suggest corrective options to ensure on-going performance, productivity yield and reliability of installed and operational Tenova Delkor equipment
Service & Product Support Engineer – Counterbalance, Doyle, Bahringer and Funk. Robinborough, Ohio
Aug. 2015 – Dec. 2016
* Provide accurate and timely response to all Asia/Pacific dealer inquiries relating to service, warranty, pre-sales product support and engineering input both over-the-phone and through the Oracle RightNow Contact Management (CRM) Portal
* Provide the Asia/Pacific dealerships with instructor-led technical service and subject-matter product training, new truck commissioning and to assist with field service issues by providing on-site resolutions and supervision
* Conducting investigations into service, warranty and policy-related issues in liaison with the source plants to gain prompt resolutions
* Prepare summaries/technical reports for management use
* Provide secondary product support functions such as specialized quotations, load capacity rating calculations, general compliance with Australian Standards, contribution to future product development initiatives and custom engineering
* Provide the Asia/Pacific dealerships with instructor-led technical service and subject-matter product training, new truck commissioning and to assist with field service issues by providing on-site resolutions and supervision
* Conducting investigations into service, warranty and policy-related issues in liaison with the source plants to gain prompt resolutions
* Prepare summaries/technical reports for management use
* Provide secondary product support functions such as specialized quotations, load capacity rating calculations, general compliance with Australian Standards, contribution to future product development initiatives and custom engineering
Training Manager, Crist-Ritchie. Danielstad, Missouri
Nov. 2010 – Jan. 2013
* Responsible for the on-going operational improvement of the training function throughout the Asia/Pacific region
* Design, development and delivery of sales, aftermarket, product and technical service training and responding to the needs and priorities of the Hyster/Yale dealer personnel and end customers throughout Asia/Pacific
* Leading the effort to create and implement training strategies that produce business excellence by ensuring best practice sharing, appropriate levels of standardization and leveraging of human resources
* Design, development and upload of E-Learning Modules (courtesy of the Articulate Presenter, Engage & QuizMaker software suite) as well as the administration and maintenance of and upgrades to the NetDimensions TKC (Learning Management System) Portal
* Design, development and delivery of sales, aftermarket, product and technical service training and responding to the needs and priorities of the Hyster/Yale dealer personnel and end customers throughout Asia/Pacific
* Leading the effort to create and implement training strategies that produce business excellence by ensuring best practice sharing, appropriate levels of standardization and leveraging of human resources
* Design, development and upload of E-Learning Modules (courtesy of the Articulate Presenter, Engage & QuizMaker software suite) as well as the administration and maintenance of and upgrades to the NetDimensions TKC (Learning Management System) Portal
Non-Destructive Testing Technician, Bednar Inc. Millshaven, Maine
Dec. 2009 – May. 2010
* Performed Non-Destructive Testing (NDT) for a diverse range of customers, in particular; Liquid Penetrant Inspection, Magnetic Particle Inspection, Visual Inspection, Positive Alloy Material Identification (PAMI) Testing, Hardness and Ferrite Testing in addition to both X-Ray and Gamma Industrial Radiography (was licensed and legally-allowed to operate as an Industrial Radiographer within the state of NSW). Customers included companies involved with casting formation, steel fabrication/welding as well as cryogenic vessels
* Undertook the complete Project Management and NDT of the Sydney Desalination Plant in Kurnell which incorporated the performance of NDT methods in particular, Liquid Penetrant and Magnetic Particle Inspection as well as Gamma Radiography at all times conferring with the client as to their dead-lines and schedules in addition to the generation of reports outlining the discontinuities/failures of the specific welds tested to the respective client so the repairs could be made and re-tested accordingly as per the requirements of the specific Australian Standard adhered to. Furthermore, responsible for organizing the man-power (human resources) and equipment required for the task at hand
* Partook in electrically-based, low-voltage Post Weld Heat Treatment functions particularly at the Shell Refinery in Rose Hill, Western Sydney. In the process, learnt the essential tools and components of Heat Treatment in general
* Gained first-hand experience as to the application of various welding techniques – TIG, MIG, MMAW, FCAW and SAW and the QA/QC [Inspection and Test Plans <ITP’s> in particular] as well as the OH&S concerns/factors surrounding each welding technique
* Provided technical advice/assistance to respective clients to essentially outline what factors caused certain weld discontinuities/failures thus, enabling them to prevent a repeat and in the process, improve their quality and efficiency
* Undertook the complete Project Management and NDT of the Sydney Desalination Plant in Kurnell which incorporated the performance of NDT methods in particular, Liquid Penetrant and Magnetic Particle Inspection as well as Gamma Radiography at all times conferring with the client as to their dead-lines and schedules in addition to the generation of reports outlining the discontinuities/failures of the specific welds tested to the respective client so the repairs could be made and re-tested accordingly as per the requirements of the specific Australian Standard adhered to. Furthermore, responsible for organizing the man-power (human resources) and equipment required for the task at hand
* Partook in electrically-based, low-voltage Post Weld Heat Treatment functions particularly at the Shell Refinery in Rose Hill, Western Sydney. In the process, learnt the essential tools and components of Heat Treatment in general
* Gained first-hand experience as to the application of various welding techniques – TIG, MIG, MMAW, FCAW and SAW and the QA/QC [Inspection and Test Plans <ITP’s> in particular] as well as the OH&S concerns/factors surrounding each welding technique
* Provided technical advice/assistance to respective clients to essentially outline what factors caused certain weld discontinuities/failures thus, enabling them to prevent a repeat and in the process, improve their quality and efficiency
Customer Support Engineer, Harvey-Bahringer. Morissetteside, Texas
Mar. 2008 – Nov. 2008
* Participated in the complete mechanical over-haul & rebuild of the LAROX hydraulically-operated Pressure Filter. A variety of hand and power tools were utilized during this process and referral to & interpretation of electrical, mechanical & hydraulic schematic diagrams in addition to site-specific P&ID’s conducted
* Account Management of the Northparkes Mine, Cobar CSA Mine & the Oceanagold, Reefton, NZ LAROX CERAMEC® capillary action vacuum disc filters and essentially, responsible for the acquisition of spare parts as required, process condition monitoring alongside plant metallurgists to ensure the particle size distribution, density and SG feed to the filter are correct in addition to physically attending site as a Technical Consultant to undertake a regular quarterly service/inspection visit in which case a report would be generated using photos to demonstrate problem-areas requiring rectification
* Performed Technical Training using a variety of Audio-Visual aids and personally prepared MS PowerPoint® slides to demonstrate the operational principles, structural build-up and the trouble-shooting of the LAROX CERAMEC® Filter. Typical class sizes were from 8 – 20 fitter, boilermaker & maintenance personnel
* Involved with the sale of modernizations, for instance, a new PLC and Operator Interface Unit (OIU). On occasion, interpretation of PLC program ladder logic was performed to determine if software errors were to blame for below-par filter performance
* Involved with the dismantling & rebuild of LAROX FlowSys Pinch Valves and Peristaltic Hose Pumps
* Involved with the generation and sale of maintenance agreement contracts to ensure value-added after-market service & on-going aftermarket support
* Internal Sales
* Phone-based technical support for part(s) identification
* Preparation of quotations and submission of tenders
* Expediting
* Warehousing, logistics & stock control
* Re-Ordering & Stock Forecasting
* Account Management of the Northparkes Mine, Cobar CSA Mine & the Oceanagold, Reefton, NZ LAROX CERAMEC® capillary action vacuum disc filters and essentially, responsible for the acquisition of spare parts as required, process condition monitoring alongside plant metallurgists to ensure the particle size distribution, density and SG feed to the filter are correct in addition to physically attending site as a Technical Consultant to undertake a regular quarterly service/inspection visit in which case a report would be generated using photos to demonstrate problem-areas requiring rectification
* Performed Technical Training using a variety of Audio-Visual aids and personally prepared MS PowerPoint® slides to demonstrate the operational principles, structural build-up and the trouble-shooting of the LAROX CERAMEC® Filter. Typical class sizes were from 8 – 20 fitter, boilermaker & maintenance personnel
* Involved with the sale of modernizations, for instance, a new PLC and Operator Interface Unit (OIU). On occasion, interpretation of PLC program ladder logic was performed to determine if software errors were to blame for below-par filter performance
* Involved with the dismantling & rebuild of LAROX FlowSys Pinch Valves and Peristaltic Hose Pumps
* Involved with the generation and sale of maintenance agreement contracts to ensure value-added after-market service & on-going aftermarket support
* Internal Sales
* Phone-based technical support for part(s) identification
* Preparation of quotations and submission of tenders
* Expediting
* Warehousing, logistics & stock control
* Re-Ordering & Stock Forecasting
Service Engineer, Lynch, Volkman and Emard. North Glindafort, Idaho
Mar. 2007 – Apr. 2007
* Undertook on-site commissioning of Dynalite products ranging from both trailing edge and leading edge dimming units to fluorescent lighting & both double-throw & feed-through relay control units utilizing Programmable Logic Controller (PLC) intelligence
* Performed on-site repair & service of defective Dynalite units including but not limited to electronic OMRON Relays, PCB’s, IC chips, Resistors & Capacitors. The repair service was undertaken courtesy of a 25W soldering iron & lead-free solder
* Liaised with architects, builders, AV personnel, lighting consultants, electrical contractors in addition to, at times, the client themselves to determine the exact scene levels & therefore commission the equipment to exact specifications
* Performed end-user training & demonstration of the commissioned Dynalite equipment to prevent confusion & ensure the commissioned equipment operates in a user-friendly manner. Prepared simple graphical description guides to assist in the use of such equipment to complement the demonstration
* Applied complex Assembly Language programming courtesy of Dynalite proprietary software to achieve more advanced tasks such as the control of blinds and louvers and after-hours energy management
* Provided on-site demonstrations of typically Dynalite software products to interested parties & clients alike should the need arise
* Up-Selling of Dynalite products to further fulfill client requirements. Performed in collaboration with the Internal Sales Department via the generation of leads & resultant quotations
* Analysed & interpreted electrical lighting CAD drawings to determine whether a circuit would be either switched [ON/OFF] or dimmable
* Performed basic data cabling where necessary to assist the site electrician (typically Cat5 & Cat6)
* Undertook basic electrical engineering calculations to derive load current/voltage and therefore, verify if the specified Dynalite unit would easily sustain such a load
* Performed on-site repair & service of defective Dynalite units including but not limited to electronic OMRON Relays, PCB’s, IC chips, Resistors & Capacitors. The repair service was undertaken courtesy of a 25W soldering iron & lead-free solder
* Liaised with architects, builders, AV personnel, lighting consultants, electrical contractors in addition to, at times, the client themselves to determine the exact scene levels & therefore commission the equipment to exact specifications
* Performed end-user training & demonstration of the commissioned Dynalite equipment to prevent confusion & ensure the commissioned equipment operates in a user-friendly manner. Prepared simple graphical description guides to assist in the use of such equipment to complement the demonstration
* Applied complex Assembly Language programming courtesy of Dynalite proprietary software to achieve more advanced tasks such as the control of blinds and louvers and after-hours energy management
* Provided on-site demonstrations of typically Dynalite software products to interested parties & clients alike should the need arise
* Up-Selling of Dynalite products to further fulfill client requirements. Performed in collaboration with the Internal Sales Department via the generation of leads & resultant quotations
* Analysed & interpreted electrical lighting CAD drawings to determine whether a circuit would be either switched [ON/OFF] or dimmable
* Performed basic data cabling where necessary to assist the site electrician (typically Cat5 & Cat6)
* Undertook basic electrical engineering calculations to derive load current/voltage and therefore, verify if the specified Dynalite unit would easily sustain such a load
Junior Procurement & Project Engineer, Rau LLC. East Richie, Virginia
Sep. 2005 – Mar. 2006
* Assisted in the Project Management and Administration of capital works projects both national and international
* Undertook project procurement and spare parts procurement
* Performed elementary mechanical design engineering, General Arrangement (GA) and Process & Instrumentation Diagram (P&ID) drafting courtesy of the AUTOCAD Industrial CAD software
* Assisted in the generation of tenders
* Partook in the preparation of Manufacturer Data Reports [MDRs], Inspection and Test Plans amongst the in-house fabrication work-shop personnel [ITP’s], Vendor Data Requirements and Q.A. documentation
* Conferred with external sub-contractors and vendors to maintain and improve lead times and ensure the timely delivery of products/services
* Undertook project procurement and spare parts procurement
* Performed elementary mechanical design engineering, General Arrangement (GA) and Process & Instrumentation Diagram (P&ID) drafting courtesy of the AUTOCAD Industrial CAD software
* Assisted in the generation of tenders
* Partook in the preparation of Manufacturer Data Reports [MDRs], Inspection and Test Plans amongst the in-house fabrication work-shop personnel [ITP’s], Vendor Data Requirements and Q.A. documentation
* Conferred with external sub-contractors and vendors to maintain and improve lead times and ensure the timely delivery of products/services
Graduate Mechanical Engineer, Kris and Sons. North Albertha, Texas
Apr. 2004 – May. 2004
NOTE: 3-Month Contract Role
* Assisted in the Project Management and Administration of capital works projects both national and international
* Undertook project procurement and spare parts procurement
* Assisted in the generation of tenders
* Conferred with external sub-contractors and vendors to maintain and improve lead times and ensure the timely delivery of products/services
* Provided ‘as needed’ ad hoc engineering and administrative support to the National Engineering Manager & Senior Product Managers
* Provided first-level checking & approval of newly-generated engineering drawings and calculations
* Assisted in the Project Management and Administration of capital works projects both national and international
* Undertook project procurement and spare parts procurement
* Assisted in the generation of tenders
* Conferred with external sub-contractors and vendors to maintain and improve lead times and ensure the timely delivery of products/services
* Provided ‘as needed’ ad hoc engineering and administrative support to the National Engineering Manager & Senior Product Managers
* Provided first-level checking & approval of newly-generated engineering drawings and calculations
Education
East Reilly, Schadenhaven, Montana
General Induction (Standard 11) Coal Surface Program, Oct. 2018
The Florida University, South Dirktown, Arizona
Certificate of Completion – PHP & MySQL Level 1, Dec. 2017
Southern Prohaska, East Stephnie, Massachusetts
ITIL® Foundation Certificate in IT Service Management, Nov. 2017
East Bashirian Academy, Bradville, Colorado
Certificate of Completion – JavaScript : Introduction, Aug. 2017
Southern Bergstrom College, Streichstad, Indiana
Certificate of Completion – Intro to HTML5 & CSS3, Jun. 2017
South West University, West Paris, Ohio
Certificate of Completion – Web Development Essentials with HTML, CSS & JavaScript, Apr. 2017
West Hartmann, Jeffersonchester, West Virginia
Certificate of Completion – Agile Leaders Work-Shop, Jan. 2017
West Senger College, Kulasmouth, Oklahoma
Certificate of Completion – Effective Sales Techniques, Oct. 2016
The Wyoming Academy, East Marlene, Florida
Certificate of Achievement – Technical Writing, Dec. 2015
West Becker Academy, New Rosalinetown, Tennessee
Certificate IV in Training & Assessment (TAE40110), Feb. 2011
South Rempel Institute, Carmeloborough, Utah
Certificate of Completion – ISO 9001 : 2008 Internal Auditing, Jan. 2011
West McClure Academy, Rueckerchester, Alaska
Graduate Diploma in Computing & Information Technology, Dec. 2003
South Ohio College, Leroymouth, Oklahoma
Bachelor of Technology (Mechatronics), Sep. 2002
North Ohio Academy, South Kurtis, New Hampshire
Advanced Diploma of Mechanical Technology, Jul. 2000
Skills
Instructional Design & E-Learning Development
Front-End Web Design
Back-End Web Design
Aftermarket Service Contracts & Parts Sales
Aftermarket Technical Support & Customer Service
Training (Learning & Development)
SAP NetWeaver (Sales & Distribution)
Account Management & Business Development
Quoting & Estimating
Pre-Sales Support
field service engineer
- Service and Installation of ERD packer at ONGC Assam.
- Exhibitor in Petrotech- Delhi 2019.
- Resolved customer concerns efficiently.
field service engineer
- Installation, Troubleshooting and Repair of Broadband, High Speed Internet, and Digital Phone Services.
- Resolution of Customer Complaints, Develop Creative Solutions to Customer Problems.
- Work with customer to troubleshoot problems in system.
- Installation of Various Software, Device drivers & Hardware Components
field service engineer
- Responsible for the installation, commissioning, operation and maintenance activities of the Fire Alarm System, Access Control System , CCTV System and Building Management Systems.
- Key role in material planning for the project and sub contractor coordination during the execution of the project.
- Key role in preparation of invoices for the completed project and service works.
- Troubleshooting & Maintenance of PCs
field service engineer
- Installation And commissioning Field Instruments.
- Calibration & Maintenance of Field Instruments for Pressure gauge, Vacuum gauge.
- Temperature sensor (RTD,THERMOCOUPLE J TYPE, K TYPE) Calibration
- Dimensional measuring Vernier caliper
- Micrometres screw gauge Calibration. Ultrasonic flow meter ,Mass flow meter installation
field service engineer
- Troubleshooting and Configuration of Mail clients Problems (MS Outlook)
- Installing the basic OS and the Supporting Software as per the guidelines of the organization
- Recording the model number of each installed Hardware Component
- Troubleshooting and configuring I phone related Issues
- Ensure maintaining of SLA (Service Level Agreements) with the business.
- Analytical and Technical Expertise’s in Data Recovery
- Accept the challenge of repairing the devices which were rejected form others.
field service engineer
- Work closely with sales, marketing and QA/QC to address customer concerns, determine corrective action and customer follow-up.
- Spares management including stock levels, request and dispatch.
- Ensuring correct documents and stickers get sent with new instruments.
- Perform monthly cycle counts on workshop/warehouse inventory as well as car stock.
field service engineer
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in electrical, mechanical and hydraulic systems to achieve %98 availability.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Facilitated communication between customer, my company and subcontractors.
- Assist in the development and optimization of assays on Cepheid instrumentation.
field service engineer
- Installation of machine after the civil work and all the measurments.
- directly report to the boss about work status.
- Introduce the Cepheid instrumentation, software and reagents to customers upon installation.
- Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process
field service engineer (fse)
- Traveled to Install new equipment on site towers.
- Monitored communication sites on software.
- Traveled to multiple sites for maintenance.
- Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers.
field service engineer
- Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
- Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost effective way
- Train customers in the appropriate maintenance of systems.
- Maximize system performance and minimize downtime
- Interpret customers needs and take responsibility for problem resolution among other functions liaising with the customer on administrative and technical matters
- Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking
- Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products.
field service engineer
- Attending and Resolving Breakdown calls for Gastroenterology systems with faster response
- Cracks AMC,Repair Sales,Accessories sales Target with regular basis from Installation base of West bengal
- site inspection or site prepration for installtion prepress machines
- identify spareparts to supply the coustomers .
field service engineer
- Maintenance and Field Service issues
- Generate inspection plans
- Generate and execute plans to validate design requirement
- Perform tolerance analysis
field service engineer
- Installation, maintenance, upgrade and repair of all Metro/Myki customer facing systems in Victoria.
- Resolution of any issue within a strict SLA of 3 hrs and 40 min from when the issue is first reported. Full system functionality must be restored within this time period.
- Liaising with Metro and NTT Data to fulfil joint outcomes as well as provide on-site technical support.
- Personally assembled, adjusted and tested over 200 prototype customer payment systems for use on public coaches.
- Consistently meet and exceed all expected KPIs.
field service engineer
- Liaise with suppliers on issues of warranty and service level agreements.
- Installation and maintenance of network systems on Novell and NT for the customers.
- Offer support on client-server environments, network connectivity and maintenance on servers, switches & hubs, routers, printer and scanners, patch panels.
- Operate computer-assisted engineering or equipment to perform engineering tasks.
field service engineer
- Provide machine operations and maintenance training to customer equipment engineers, process engineers and line maintenance personnel.
- Assisted sustaining engineers with implementation of new designs into machines and testing to qualify replacement hardware.
- Timely completion of all required internal and external paperwork.
- Provision of first level support to clients.
field service engineer
- Repair, adjust, or replace electrical or mechanical components or parts.
- Installation demonstration and maintenance of SiemensX Ray, C arm, Mammography and Ultrasound Modalities
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned.
sr. field service engineer
- Provide technical expertise or support to any problems related to our ATE(automated test equipment) system, also provide immediate on-site assistance for customers to resolve any complaints or answer customers’ question, ensure adherence to quality standards, deadlines, correcting errors.
- On-field installation, operation, maintenance, or repair to ensure that machines or equipment are installed and functioning according to specifications, conduct troubleshooting to eliminate machine or system malfunctions, or testing activities to ensure compliance with customer requirements.
- Read Test data, Tester logs, or specification sheets to verify that records adhere to quality assurance.
- Research, evaluate, install, operate, and maintain automated test equipment, and processes to meet requirements, applying knowledge of engineering principles
- Investigate equipment failures and determine root causes of failures, and to provide feedback to design engineers, confer with engineers or other personnel to implement operating procedures, resolve system malfunctions, or provide technical information on customer problems or needs
- Perform new personnel training such as pre-training, on-job training, and evaluation.
- Coordinate and built the service schedule in the prescribed condition.
field service engineer
- Monitoring, maintenance and troubleshooting of transmission network, including International Private Leased Circuit and
- International Ethernet Private Line network service.
- Technical consultant and power monitoring of Huawei, ZTE, ALCATEL, ONU etc (power system, rectifier, battery).
- Troubleshooting and maintenance of IP platform including IP
- Transit and IPVPN network.
- Customer inquiries and fault handling.
field service engineer
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
- Utilising the escalation process to resolve customer service delivery issues.
field service engineer
- Handling and doing preventive maintainence for patient care systems
- Attending and Resolving Breakdown calls for patient care systems like Motorized Bed, Bedsore mattress(NIMBUS), patient care pumps (Flowtron) with faster response
- Handling and doing preventive maintainence for Cardiology and Neurology and Radiology Modalities
- Attending and Resolving Breakdown calls for Cardiology and Neurology systems like ECG ,EMG,EEG faster response
field service engineer (intern)
- performed preventive maintenance, backup, or recovery procedures.
- Installed new or modified hardware, software, or programming modules of telecommunications systems.
- maintained and implemented telecommunications disaster recovery plans to ensure business continuity.
- Monitored and analyze system performance, such as network traffic, security, and capacity.
field service engineer
- Twin Disc
- Paragon
- Funk
- Cotta
- Allison
field service engineer
- Facilitate and conduct installation of clinical diagnostic equipment and provide tier one support to meet high level requirements.
- Execute and perform periodic maintenance in accordance with contractual agreement.
- Encourage customers to sign up for service contracts as part of the company’s sales strategy.
- Responsible for documenting work history in terms of date of procurement, calibration date, installation date and due date of calibration of the systems.
- Provide on-site support in sales demonstrations, clinical trials and business shows.
- Handle field inventory, parts usage and on time return of defective material.
field service engineer
- Install, maintain and repair analytical instrumentation and associated software in a variety of fields including pharmaceutical, environmental, academic, and government.
- Knowledgeable in many types of instrumentation including GC, LC, GC/MS, UV/Vis
- Perform compliance testing for instrument certifications
- Install, adjust, maintain, calibrate,repair, or provide technical support for biomedical equipment.
field service engineer
- Installation, Troubleshooting and Repair of Television, High Speed Internet, and Digital Phone Services
- Resolution of Customer Complaints, Develop Creative Solutions to Customer Problems
- Work with customer to troubleshoot problems in system
- Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories.
field service engineer
- To look after all the customers from Pune Region( Pune , Kurkumbh, Chakan, Satara ,Aurangabad, Ahemadnagar,Ranjangaon )
- To Achieve service Target for Pune region by Annual maintenance Contract, Calibration and services charges
- To Look after Installation , commission and qualification of all the product in region (Shimadzu TOC analyser , Environmental monitoring system for Pharma industries )
- Industrial Projects : To look for timely execution and support for the projects of Environmental Monitoring System for Clean room in pharma Industries in All over Maharashtra and Goa.
junior field service engineer(intern)
- Level 1 & 2 support on hardware, software, and networking on the site at client locations by supporting.
- Installation of software and new features by remote support when required.
- Testing of Impos hardware and software and report any feedback to the relevant departments.
- Ensure the clients’ implementation is completed and functional including customized requirements and 3rd party integrations.
- Training of clients on how to use the necessary Impos modules. SQL database backup and restoration, running scripts and other general knowledge relating to SQL.
- Importing and designing new client menus.
- Install and configure networking equipment. Assemble and modify existing pieces of equipment to meet special needs.
field service engineer
- Multi-skilled support engineer, performing new installations, preventive and maintenance tasks on Dell EMC products.
- Act in a leadership role between Dell EMC and customers that ensures high degree of customer satisfaction.
- Leadership role on escalations and critical situations.
- Account management duties and functions.
- Performing on-duty 24 hours shifts being exposed to stressful situations.
- Direct responsibility of some customer as REPSOL, BBVA.