6e72f9f2-1bdd-4318-9dcb-9ac93ea554fd

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

 Dynamic and dedicated Executive Assistant. Recognized for communicating effectively at various levels and acting as a liaison between managers and employees. Track record of meeting targets and deadlines efficiently. Demonstrated ability to implement office policies and procedures to facilitate the smooth workflow 

Employment history

Mar. 2020 – Present
New Alena, Illinois
Executive Secretary, Kuhlman-Keebler

  • Answered and screened calls, mail, and email.
  • Maintained and ordered office supplies. 
  • Submitted claims to Medicaid for reimbursement.
  • Managed authorizations for over 30 clients.
  • Assisted the CEO in meetings and maintained accurate meeting minutes.
  • Handled any immediate IT issues.
  • Greeted all clients and visitors and directed them to the correct location.
  • Received and responded to faxes as needed.
  • Created business reports such as billing, accounts receivable, denial, pending payment reports.
  • Scheduled initial appointments and communicated between client and clinicians.
  • Other tasks as assigned.

Aug. 2017 – Apr. 2018
Gorczanyside, Indiana
Billing Manager, Johns-Schinner

  • Submitted claims through multiple avenues. (Online forums, 1500 forms)
  • Successfully and efficiently managed company revenue by staying on top of insurance companies to expedite claims for payment. 
  • Created and implemented A/R report
  • Reconciled denied billing to increase company revenue. (Alerting staff of denials to help eliminate excessive loss)
  • Reviewed and submitted payroll for 1099 employees.
  • Completed audits: billing audits, client chart audits, personnel file audits to maintain requirements set by state contracts.
  • Created and implemented client tracking system in order to pull numbers to generate the PMR report required by DBHDD
  • Insurance verification – online and manual
  • Screened phone calls and redirected them to the appropriate location

Education

Present
Bachelor of Science: Psychology

  • Northern Skiles College – Larsonborough, Missouri

Skills

Problem Solving
Expert

Calendar Management
Expert

Time Management
Expert

Adept in Technology
Skillful

Leadership
Experienced

Organizational and Prioritization
Expert

MS Office Suite/Excel
Experienced

Money Management
Experienced

d6921129-d377-4a94-97e0-907d7c841e99

Andrew Smith

Professional Summary

Trustworthy, dependable, responsible Executive Secretary and an Excellent Customer Service Provider with 7+ years of experience providing ongoing support to a notable GM and Department Heads within the industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Executive Secretary, Rosenbaum LLC. Koepphaven, Kansas
Apr. 2019 – Present
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Manage and maintain executives’ schedules.
  • Make travel arrangements for executives.

Service Admin, Tremblay-Mohr. Kassulkebury, Indiana
Aug. 2015 – Apr. 2017
PRE-OPENING TEAM

  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Order and dispense supplies.
  • Prepare and mail checks.
  • Maintain scheduling and event calendars.
  • Generates daily, weekly and monthly reports of Department Sales
  • Reporting to the Department Head / Service Manager for the issues and reports 
     

Guest Service Center Agent, Luettgen-McGlynn. Leonilabury, Alaska
Nov. 2011 – Jun. 2012
PRE-OPENING TEAM
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers’ credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests’ accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.

Education

East South Carolina College, Everettberg, Colorado
Bachelor of Science, HOTEL AND RESTAURANT MANAGEMENT, Oct. 2007

West Tromp College, New Lesleyshire, South Carolina
High School Diploma, Jun. 2003

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

PROACTIVE PROBLEM SOLVING








FLEXIBILITY








TIME MANAGEMENT








STRONG COMMUNICATION SKILLS








2c82a3e0-646c-437b-ad97-824ca54389da

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Trustworthy, dependable, responsible Personal Assistant with 6 years of experience providing ongoing support to a notable CEO within the construction industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

EXECUTIVE SECRETARY, Corkery, Thompson and Weber. Koelpintown, Florida
Jan. 2016 – Present
  • Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
  • Attend meetings and keep minutes
  • Manage and maintain executives’ schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information.
  • Attend meetings to record minutes.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Set up and oversee administrative policies and procedures for offices or organizations.
  • Make travel arrangements for executives.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
  • Interpret administrative and operating policies and procedures for employees.
  • Receive and screen phone calls and redirect them when appropriate
  • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
  • Make travel arrangements for executives
  • Handle confidential documents ensuring they remain secure
  • Prepare invoices or financial statements and provide assistance in bookkeeping
  • Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
  • Maintain electronic and paper records ensuring information is organized and easily accessible
  • Conduct research and prepare presentations or reports as assigned

SALES ASSOSIATES, Parker and Sons. Jaskolskiview, Georgia
Dec. 2013 – Jul. 2014
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.
  • Represent company at trade association meetings to promote products.

ACCOUNTING CLERK, Lebsack-Schinner. Botsfordview, Maine
Oct. 2011 – Mar. 2013
  • Use computers to organize and locate inventory, and operate spreadsheet and word processing software.
  • Manage the department for which they buy.
  • Negotiate prices, discount terms and transportation arrangements for merchandise.
  • Confer with sales and purchasing personnel to obtain information about customer needs and preferences.
  • Examine, select, order, and purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors.
  • Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
  • Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise.
  • Train or supervise sales or clerical staff.
  • Authorize payment of invoices or return of merchandise.
  • Interview and work closely with vendors to obtain and develop desired products.
  • Consult with store or merchandise managers about budgets or goods to be purchased.
  • Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number.
  • Conduct staff meetings with sales personnel to introduce new merchandise.
  • Determine which products should be featured in advertising, the advertising medium to be used, or when the ads should be run.
  • Inspect merchandise or products to determine value or yield.
  • Complete order receipts.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Obtain merchandise from bins or shelves.
  • Keep records of out-going orders.
  • Place merchandise on conveyors leading to wrapping areas.
  • Compute prices of items or groups of items.
  • Requisition additional materials, supplies, and equipment.

Education

Northern Wisconsin College, Lake Tuan, Kansas
Associate of Arts, ENGLISH, May. 2017

South Miller College, West Reynaldo, Utah
Bachelor of Science, TOURISM, Feb. 2006

Southern Gleason College, Lake Elodiafort, Georgia
High School Diploma, SECONDARY, Oct. 2004

Skills

LEADERSHIP

PROBLEM SOLVING

CUSTOMER SERVICE

COMMUNICATION

MANAGEMENT SKILLS

COMPUTER LITERATE

executive secretary

  • Prepare reports and documentation for the General Manager.

executive secretary

  • Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
  • Attend meetings and keep minutes
  • Receive and screen phone calls and redirect them when appropriate
  • Prepare invoices or financial statements and provide assistance in bookkeeping
  • Conduct research and prepare presentations or reports as assigned

executive secretary

  • Read and analyse incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
  • Prepare agendas and make arrangements for committee, board, and other meetings.
  • Attend meetings in order to record minutes.
  • Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.
  • Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, and/or presentation software.
  • Set up and oversee administrative policies and procedures for offices and/or organizations.
  • Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

executive secretary

  • Mail, fax, or arrange for delivery of general and legal correspondence to clients, witnesses, and court officials.
  • Organize and maintain board minutes, documents, and case files.
  • Design and maintain the firm’s case management system, LegalServer.
  • Create training materials for the general staff, as well as provide training directly.

executive secretary

  • Responsible for supporting high-level executives and management or entire departments
  • Ensure efficient and effective administrative information and assistance.
  • Handles financial and accounting matters for the chairman with confidentiality.
  • To be responsible for strengthening, developing and maintaining close liaison and working relationship with relevant statutory bodies

executive secretary

  • Coordinate arrangements, meetings and/or conferences as assigned.
  • Take dictation and write correspondence.
  • Compile, proofread and revise drafts of documents and reports.
  • Daily record keeping and filing of documents.
  • Prepare reports, presentations and correspondence accurately and swiftly.
  • Create and organize information, and generate reference tools for easy use.
  • Answer and screen telephone calls, and respond to emails, messages and other correspondence.

executive secretary

  • Coordinate with internal / external parties to organize various project activities
  • Coordinate with local and international suppliers/vendors; place orders with international suppliers and keep tracks of progress and result; coordinate with Purchasing Department for site material requirements
  • Prepare correspondences and reports such as monthly staff attendance, staff weekend work schedule, project cost / expenses, comparative statements, etc.
  • Prepare tender documents in coordination with civil engineer and interior designer.
  • Handle staff recruitment by placing advertisement for new vacancies, screening applicants’ CV and scheduling short listed applicants for interview; keep personnel records up-to-date such as changes in employee address, job title, benefits and salaries; coordinated staff visa renewals with relevant parties 
  • Maintain records thru filing, retrieval, retention, storage, compilation, updating and destruction
  • Arrange travel schedule and reservations for managers and staff

executive secretary

  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, staff.
  • Meet with individuals, special interest groups and others on behalf of executives, committees and staff.
  • Official publications. 
  • Secretary_board of the medical school.

executive secretary/ client service agent

  •  Matters relating to income generation activities of the medical school.
  • Appointments board matters.
  • Manpower planning_senior members.
  • Disciplinary matters_senior members.

executive secretary

  • HR for three additional county agencies:  training & development, employee relations and full-cycle recruitment.
  • Plan budgets and arrange for purchase for office supplies.
  • use computers to transmit emails
  •  Links with other universities.

executive secretary (deputy registrar)

  • General oversight and coordination of activities of central administration, university of Ghana medical school. 
  • Liaising with the main university and college of health sciences on policy matters.
  • Liaison with schools solicitors on legal matters.
  • Liaison with the scholarships secretariat.
  • Conditions of service for senior members.
  • Custodian of official and legal records of university of Ghana medical school. 
  • Senior members statistics.

executive secretary

  • Welcoming customers in a polite, friendly and helpful manner.
  • Dealing with table reservations.
  • Taking payment from guests in the form of cash or credit cards.
  • Answering telephone inquiries promptly & professionally.
  • Checking function (excel) sheets.
  • Completing the night auditing (tally) procedures with accuracy and attention in detail.
  • Dealing with and resolving  customer complaints.

executive secretary

  • Provide administrative and clerical support 
  • Prepare meeting minutes
  • Prepare correspondence
  • Coordinates event and activities.
  • Prepare payment for bills and other payment
  • Prepare simple account for treasurer

executive secretary

  • Handle paperwork to initiate the new hire process. 
  • Organizing Inductions for the new joiners and interns. 
  • Organizing office maintenance, repair work & ordering office supplies stationery. 
  • Communicating with internal employees on a daily basis hence maintaining a good rapport with the teams within and outside Kuwait (MENA region) 

executive secretary

  • Maintain electronic and paper records ensuring information is organized and easily accessible
  •  Maintain accurate filing system on all procurement and contracts, including flagging all expiring contracts. 
  • Maintain a consultant payment tracking system. 
  • Applying for visit visas for employees across other regions and external resources. 

executive secretary

  •  Maintaining high-level confidentiality with the company documents. 
  •  Manage and maintain executives’ schedules not limited to one. 
  • Make travel arrangements for executives, contractors, and consultants. Ensuring that supporting travel documents is in place
  • Interpret administrative and operating policies and procedures for employees. 
  • Coordinate with various divisions including HR, government relations department for daily ad hoc requirements. 
  • Managing the attendance records/leaves for the IT division on the HRSS system. 
  • Updating the Area of Responsibility report. 

executive secretary

  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as collated departmental reports, correspondences, and other materials.
  • Coordinate conferences, meetings, team building, and the like as well as keeping track of executives’ schedules. 
  • Monitors work environment concerning from physical conditions to work procedures.
  • Prepare invoices or financial statements and provide assistance in bookkeeping 

executive secretary

  • Organizes outgoing and incoming paperwork for otheir officers
  • Represents the organization for the Office of Student Affairs and School of Economics
  • Records and maintains administrative files and records
  • Inform of daily specials and present menus to customers and answer questions about menu items, making recommendations upon request

executive secretary

  • Preparation of quotations, Delivery Note and Invoices.
  • Preparation of outstanding statements of accounts
  • Drafting & Handling all e-mails
  • Organizing the deliveries
  • Communication with customers regarding the orders or                      payments
  • All kinds of data entries
  • Managing service operations with focus on implementing policies & procedures.

executive secretary

  • Handle’s monthly personal payable’s of the President
  • Wrote letters, memo, announcement and encoding data assign by the President/COO
  • Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office efficiency.
  • Created PowerPoint presentations 

executive secretary

  •  Contributing to the excellent reputation of the Executive Office through professional, friendly and respectful interactions internally and externally. 
  • Maintains a strong presence within the organisation and constantly working towards an effective partnership with all bosses to ensure seamless completion of tasks.
  • Excellent at multi-tasking and prioritising multiple tasks assigned by multiple bosses simultaneously.
  • Assists on special projects as delegated by Executives and ensuring completion within set deadlines. 

executive secretary

  • Assisting in recruitment process.
  • Completing and balancing expense reports. 
  • Creating purchase requisitions in IFS. 
  • Timekeeping of rosters in Kronos.

executive secretary

  • Assist in applying for VISAs.
  • Prepare quotation, proforma invoice and sales contract to customers.
  • Checking sales representatives’ claim for submission.
  • Update costing & ensure the inventory control record is up-to-date and tally with the record with the distributor in overseas.

executive secretary / administrative assistant

  • Routing of documents requiring signature or approval of the President
  • Render support to each departments when the need arises
  • Prepare and modify documents including correspondence, memos, reports, drafts and emails.
  • Schedule and coordinate meetings, appointments and travel arrangements local and abroad including hotel and transportation needs for the President, managers, personnel and foreign guests.
  • Handle’s recruitment process from job posting and welcomes new employees to the organization by conducting orientation.
  • Maintained employees information by entering and updating employment and status- change data.
  • Greet visitors and callers, handle their inquiries and direct them to the appropriate persons according to their needs.

executive secretary/administrative secretary

  • Handler of multi-line phone system and day-to day operations for Budget Section, Branch and Associate Branch Chiefs and other duties as needed. 
  • Travel coordinator for all colleagues and guests of TPCB and travel reimbursement coordinator. 
  • AASIS duties – time keeper, procurement purchases and good receipts. 
  • Responsible for pulling information for the quarterly HIFA report and purchase order spreadsheet. 
  • Collected information and date – Request for Applicants for grants funding and planning grant trainings with superiors.

executive secretary

  • Undertakes a variety of administrative tasks including: managing calendars and coordinating multiple scheduling needs; monitoring and responding to emails, organizing complex travel and agendas; and preparing (confidential) correspondence. 
  • Communicates on behalf of the bosses with board members, investors, suppliers, vendors, labour unions and industry leaders.
  • Researches, prioritizes, and follows up on issues and concerns including those of a sensitive or confidential nature; determines appropriate course of action, referral or response.
  • Provides smooth communication between all three offices and internal departments.
  • Demonstrates leadership to maintain credibility, trust and support of senior management team.
  • Assists bosses in coordinating the agenda of senior management team meetings, off-sites, and company meetings.
  • Taking of minutes at meetings and follow up on action points as per agreed timelines.

executive secretary

  • Administrative support to five (5) City Commissioners, the City Manager, and Deputy City Manager 
  • Provides any necessary data to the customers/ applicators.
  • Follows up with customers/ applicators from various countries and listen to their feedback on the products they purchased and keep the customers updated on their cargo/ shipping status.
  • Making domestic and international travel & accommodation arrangements.