• Knowledge of SS7 (ISUP, MAP, MTP, TCAP, SCCP, CAMEL), DIAMETER, Switching and Call Processing. 
• Experience in creating PL-SQL scripts and SQL tuning as a part of global support.  Center of Excellence (CoE) support engineer for Amdocs Telecom Billing Product. 
• Experience in integration, operation & maintenance of IN systems. 
• Tier4 TAC support engineer for Comverse RTBD system. 
• Troubleshooting real-time call flows, databases and protocol issues. 
• Create BOKs on new features/modules in a product for internal team circulation. 
• Analyze & debug PLSQL & C++ codes and detect bugs. 

• Developed proposals for clients outlining project scope and timeline.
• Manage resource and capacity planning for multiple projects. 
• Collaborate with development team & gain commitment for subsequent releases. 
• Extensive GSM and CDMA experience in Cellular Communication Systems. 

•  Leading telecom OSS/BSS project teams of 8 support, deployment and onsite engineers and ensure timely commercial delivery of the project. 
• Experience is handling end-to-end service delivery from gathering requirements, IPA, product development, implementation, delivery, production support and managed services. 
• Leading RFP discussions, interacting with Business Analysts, SMEs and Sales to finalize proposals. 
• Regular co-ordination with client w.r.t day to day project management activities, project planning, tracking and managing changes and service deliverables. 
• Technical involvement in project activities, risk assessment & mitigation. 
• Regular follow-ups with development & test team on project delivery, validating requirements meet the criteria set in the project documents. 
• Involved in rapid team ramp-ups. 

• Collaborated on detailed design stage in 2010, and value engineering exercises finding opportunities of cost avoidance/reduction of US$5 MM
• C&Q Lead for process equipment, providing a vertical startup for investment on a greenfield of US$65 MM, and 22,000 m2
• Read and interpret blueprints, technical drawings, schematics, and detailed design documents
• Recommend design modifications to eliminate machine, and system malfunctions
• Oversee installation and commissioning of equipment (process and utilities) to ensure all performed according to specifications