• Provide direct service and support to individuals or clients, such as interviewing, collection of documentation, data entry, initial and ongoing eligibility processing, policy review and clarification.
• Establish and maintain relationships with other agencies and organizations in community.
• Act as mentor to agency staff and other community agencies and facilities regarding the interpretation of program-related federal, state, and county regulations and policies.

• Determine eligibility and approve, modify, deny or terminate client eligibility for financial assistance programs. 
• Perform data entry on, and retrieve information from multiple county and state computer systems. (MAXIS, MMIS, and Mets)
• Interview clients and obtain the required verifications for an initial determination or continuing eligibility.
• Ongoing case management and maintain complete and accurate records on client eligibility for all assigned programs. 

• Interviewed and Determined eligibility for Food Stamps and Medical
• Recorded and Evaluated personal and financial data obtained from clients
• Calculated budgets utilizing computer program
• Answered phone calls from clients in a call center environment
• Made referrals to clients for other public services based individual needs