• Receive applications for new enrollments and plan changes.
• Determine eligibility based on the information provided on the application and systems.
• Medicare & Medicaid Focused
• Ability to multi task
• Meet process goals on an hourly basis

• Assisted caller with information pertaining to Medicaid.
• Answered calls about Medicaid Application and renewal.
• Assisted caller with information regarding their Medicaid coverage.
• Assisted caller with renewal packet.

• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.   
• Complete phone interviews for 10-20 applicants a day
• Determine a family’s eligibility for Food Stamps, MO Healthnet, Child Care and Temporary Assistance.
• Able to process time-sensitive benefits accurately and quickly.

• Maintain open lines of communication with Human Resources department heads of various companies.
• Determine insurance effective dates and types of insurance coverage for employees of various companies.
• Make changes and adjustments to employees coverage and plans.
• Work closely with Account Managers, Underwriting and Cobra departments.
• Plan and design medical ID and prescription ID cards, present them to various companies for approval.
• Work in a timely manner, to enter enrollment forms for employees of various companies, to ensure completion of open enrollment within designated timeframe.

• Insured customers with special needs received all possible benefits that they are qualified for, through research and development of individual plan for each family.  
• Responsible for informing customers of their benefits eligibility from the government and as well as accompanied them to their appointments. 
• Acted as a liaison with the office of social security and food stamps.  
• Advocated on behalf of all customers by attending the necessary government office meetings, and providing correct information so that their benefits continued. 
• Coordinated meetings with clientele and government offices to solve discrepancies.  
• Contested any discrepancies that might occur with the customers’ benefits by the collection of all necessary data to support the clients’ needs for government help.