• Responsible for 34 stores in South Miami and the Fl Key’s.
• Total store operations to include- sales, profit and loss, development, hiring, shrink control.
• Managed employees Hire/Dismissal from company.
• Handled DOT and RRC Compliance.

• Customer Service Satifaction and loyalty
• Financial analysis and strategic planning
• Cash and Inventory management
• Asset protection including property loss and property damage

• Responsible for promotion of liver support ( Liver Albumin Plus) and PPI product ( Stomigas)
• Increase sales by growth and increase market share by 10% every year  for (GIT Line )
• Reinforced daily, weekly, and monthly targets to every store manager and sales advocate
• Reviewed monthly targets with store manager to make sure all the key metrics were being obtained

• Responsible for 7 employees and 22 Home Depots.
• Interviewed and evaluated personnel.
• Managed client relations.
• Directed daily operations.

• Order items that may be needed for stores.
• Reviewed monthly P&L’s for each location to make sure every location was running at optimum pace
• Conducted weekly audits to ensure that all locations were following Cricket and company policies
• Conducting a daily huddle with every location to go over daily targets

• Monitor and manage several retail units, directing and monitoring employees, budgets, inventory, sales, training, building maintenance and  complaints just to mention a few.
• Provide presentation and product demonstration support during the introduction of new products and services to staff and customers.
• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
• Develop work schedules according to budgets and customer service needs.

• Supervise the activities of workers engaged in delivering products or materials.
• Monitor inventory levels based on each locations needs.
• Supervise the work of office, administrative, and customer service of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Review records pertaining to activities such as production, payroll, and customer survey’s to evaluate performance.

•  Responsible for the day to day operations of multiple stores in Mohave County.
•  Responsible for training and development of all store managers and staff. 
• Interviewed and selected all new employees.
• Maintain records pertaining to inventory, personnel, phone and accessory orders, and supplies.
• Communicate and ensure compliance of new policies and procedures with all employees. .
• Work with Cricket Wireless to review monthly business strategies.
• Responsible for maintaining and auditing inventory orders and stock.

• Direct or coordinate comprehensive logistical waste mitigation for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability, as well as monitoring import or export processes to ensure compliance with regulatory or legal requirements.
• Analyze the financial impact of proposed logistics changes, such as routing, labor cost, product volumes or mixes.
• Create policies or procedures for day-to-day processes.
• Monitor and ensure food excellence standards and procedures such as hand washing, proper preparation of goods, upkeep of restaurant cleanliness, etc.
• Practice high quality cash management skills.

• Improved service quality and customer services scores by developing a strong knowledge of company’s products and services
• Interviewed, hired and trained new quality customer service representatives
• Provided detailed monthly departmental reports and updates to senior management
• Developed rapport with the customer base by handling difficult issues with professionalism
• Analyzed Profit & loss statements
• Responsible 6 Multi-Unit Location- 50+ team members 

• Establish and maintain relationships with individual or business customers or provide solutions for complex engineering problems.
• Plan, direct, or coordinate the activities and training of distribution/reseller partners and their staff. 
• Prepare and review sales, profit and loss, and performance reports for territory.  Evaluate budget allocation for territory.
• Network Marketing

• Developed and  implemented sales strategies in the region;
• Maintained steady return on investment growth;
• Prepared and negotiated sales contracts;
• Represented company at trade association meetings to promote products;

• Responsible for 18 stores in North Miami and South Broward.
• Total store operations, staffing, development, merchandising, shrink control.
• New Store openings
• Develop work schedules according to budgets and workloads. 

• Responsible for the Sales of pharmaceutical formulations in the Region.   
• Organizing local Brand Promotional activities.
• Conduct CEPs for patients and Doctors. 
• Identification, Recruitment, Training & Induction of the Sales Team.

• Assess marketing potential of new and existing customers, considering statistics and expenditures.
• Direct, coordinate, and review activities in sales.
•  Displayed strong interpersonal communications by hiring and training all employees.
• Proven ability to effectively handle multi-task levels of management responsibility with minimal direction from superiors while supervising personnel, providing team leadership, motivation and development.

• Provide customers and venues with a personalized photo experience at The Plaza Hotel and Brookfield Place.
• Responsible for hiring, training, establishing business to business relationships and offer customer service to clients on site.
• Increased sales 82 percent passed projection in Manhattan within a 5 week seasonal production. 
• Managed full operations for five different store locations with over 80 employees.

• Trained technicians on how to be the most efficient in their cost vs. their payroll.
• ·         Partnered with the Sales team to deliver Executive Business Reviews and provided service presentations during quarterly business reviews. 
• Reduced service represenatative turnover by encouraging teamwork and a “total team service excellence” mentality.
• Planning and executing in store events and sales

• Monitor the performance of team members, providing and documenting performance feedback. 
• Develop implementation plans for each property that include analyses such as cost-benefit or return on investment (ROI). 
• Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, and plans for each property. 
• Involve and monitor infrastructural development activities like construction of latrine and construction of missing facilities in schools and BHUs 

• Lead and organize 10-14 stores, approximately 50 team members
• Respond to customers’ complaints and needs.
• Inspect physical conditions of store sales floor, pumps, backroom storage areas and cooler vaults, food service and fountain equipment, and order  maintenance, repairs, or replacements as needed.
• Confer with managers to coordinate store activities, such as customer service skills, sales, inventory control, or store cleanliness.
• Recruit, interview, select, and train new managers and team members
• Manage labor and sales budgets and discus with all team members to give them a better understanding of our goals.

• Supervise the activities and operational standards for 18 stores in the Northeast Oklahoma area.
• Interview, select, and train store managers.
• Partner with Direct Store Delivery Supervisors to insure proper service for all store locations in my area.
• Inspect physical conditions of all facilities to maintain proper operations and to insure that repairs and upgrades are done timely and within budget.
• Respond to customers’ service related questions and complaints regarding the stores in my district.

•  Develop new market entry strategies
• New Account penetration
• Complex Sales Cycle
• Sales Training
• Won 8 ADP trips including Presidents Clubs and Super Starts 

• Responsible for acquiring new business and growing existing business within the New York Metro market.
• Acting as a liaison between the headquarters and the area’s stores.
• Be in charge of operational practices making sure that each store
• Represent company at trade association meetings to promote products. runs smoothly and meets projected revenues and sales estimates.
• Coordinate with, report and make recommendations to senior management in order to  grow market share, improve customer experience and drive growth.
• Ensure that each store delivers value and excellence to the customers.
• Cultivate and grow a strong team of committed store managers that will maintain profit margins and implement business plan.

•  Advocacy workshop for policy makers at district and provincial level 
• To supervise overall project activities at district level 
• To prepare monthly and quarterly reports 
• To Conduct on-going monitoring of Project Site 

• To conduct meetings with concerned stakeholders and line department especially with health, LG&CD, PHED and Education 
• To coordinate with key stakeholders for proper functioning of project 
• To form WASH Technical working group with the consultation of health, PHED,LG&CD and Education department 
•  To conduct training of UC secretaries on PATS and 7PP 

• Hire, onboard, train, and manage new staff members
• Appraise and purchase used product from customers with an eye to changing trends and appropriate margins
• Create schedules according to target budget
• Track and report on key KPIs, set sales goals, motivated team members to achieve new metrics
• Manage inventory including backstock warehouses
• Select, order, receive, merchandise, and markdown new childrens products with an eye to price and trends
• Oversee all store marketing efforts, including:Managing facebook ad campaigns and event promotion

• Manage Service Techs, maintaining SLA and Preventative Maintenance Schedule for the Michigan market
• Provide day-to-day management and supervision to a multi-site territory toward accomplishing regional goals.
• Responsible for quality and workmanship standards for installations, de-installations, maintenance, and other processes to ensure reliable performance of Beaumont Health Systems equipment.
• Maintains customer relations on an operational and management level.   
•  Directed and supervised 10 employees and managed weekly route schedules, ensuring balance distribution of labor for each client 
• Reviewed daily activities, RO , Labor, Sales , Inventory , Fleet utilization, Technician efficiency ,PM Compliance , Quality inspections, and SLA reports
• Duties also included; safety training, updating fleet specifications and requirements, visiting customers and ensuring their satisfaction and needs are being met.

• To form District WASH Core group at district level under the supervision  of DCO 
• To conduct meetings with BHUs staff on Nutrition & Diarrhea 
•  To conduct training of LHWs, LHVs and vaccinator at district on WASH/PATS 
• Conduct training on 7 point plan 
• To develop Links with EDO Health, DoH, MNCH program and national program at district level 
• To conduct training for Peer counselor / group facilitator and Teacher on WASH/7PP 
• Planning and smooth program implementation at Donor level 

• managed a $32 million district and supervised twelve stores and directly managed twelve Store Sales Managers
• 85% focus on talent: Attract, hire, develop, inspire and retain top talent; coach, develop and maximize the success of all Store Managers; motivate, inspire and retain store leadership through quarterly skills based workshops for all levels of management
• Analyze business; identify root causes of sales performance using various metrics: conversion( traffic data),  year over year sales( comps); create action plans and gain buy-in with Store management to execute 
• Direct workforce management activities that support growing top line sales; ensuring staffing and scheduling to maximize each store’s individual performance
• Ensures the Stores’ environment is sharply focused on consistently delivering exceptional, positive in-Store customer experiences using customer scorecard data;  
• Direct a consistent focus in delivering customer experiences through verifying training/ education programs and weekly store visits

• Quota carrying position designed to help established clients transition from antiquated payroll systems to a current model while working with company partners to facilitate additional business.
• Achieved 117% of quota.
• Served as a mentor to new associates.
• Circulate among potential customers and travel by foot to schedule consultations.

• Understands how to achieve top priorities and removes obstacles that are barriers to achieving the Starbucks Experience and create Best Moments for our Partners and Customers.
• Has plans in place to achieve top goals and allows space to adapt to the unexpected.
• Inspires partners to deliver on our Mission and Values and ensures they have the information to achieve goals.
• Helps partners create development plans and conducts meaningful coaching conversations, working shoulder to shoulder, to improve performance.
• Acts as intermediary between partners and store manager to address concerns and resolve conflict, including investigations when necessary.