Andrew Smith

Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 25 years of experience managing store operations for large, reputable retail outlets including Dollar General, Target and Safeway. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Employment history

Dec. 2018 – Present
Bradtkefort, Florida

District Manager, Schroeder-Marks

Supervise the activities and operational standards for 18 stores in the Northeast Oklahoma area.
Interview, select, and train store managers.
Partner with Direct Store Delivery Supervisors to insure proper service for all store locations in my area.
Inspect physical conditions of all facilities to maintain proper operations and to insure that repairs and upgrades are done timely and within budget.
Respond to customers’ service related questions and complaints regarding the stores in my district.

Dec. 2008 – Jan. 2014
West Shane, Montana

Store Team Leader, Beer, Nolan and Schumm

Plan, direct, or coordinate the activities of workers in multiple departments to deliver a cohesive experience to customers at all levels.
Plan and conduct new employee orientation.
Recruit staff and train team to perform all job functions in a retail store.
Directed the activities of 5 Assistant Managers and 14 Department managers to process all merchandise, build and maintain displays and take care of all customers from the front of the store to the back of the store.
Personally managed the operations budget for store with Sales of $45Million+ per year.

Oct. 2002 – Mar. 2004
Alvinafort, Hawaii

Store Manager, Quitzon, Ritchie and Cummerata

Plan, direct, or coordinate the activities of workers in multiple departments to deliver a cohesive experience to customers at all levels.
Plan and conduct new employee orientation.
Recruit staff and train team to perform all job functions in a retail store.
Directed the activities of 3 Assistant Managers and 8 Department managers to process all merchandise, build and maintain displays and take care of all customers from the front of the store to the back of the store.
Personally managed the operations budget for store with Sales of $28 Million+ per year.

Jan. 1999 – Feb. 1999
Annmariefurt, New Mexico

Store Manager, Davis, Parker and Walker

Managed the operation of a $2Million a year book store and supplier of Christian educational supplies for local churches and Christian Schools.
Hired and Supervised the activities of 10 employees to maintain inventory, receive and ship merchandise, and perform customer service functions at all levels.
Transport and set up selling booths at conferences and concerts in the Dallas Fort Worth are to sell books, music and other items to support the goals of our organization.

Education

Jan. 2003

Food Industry Management Program

Southern Schuppe College – North Leonardobury, Hawaii

Feb. 1997

Bachelor of Arts: Human Resource Management

Zulauf University – New Isaura, Florida

Skills

Organizational Skills

Multi Store Supervision

People Management Skills

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Talented, customer service driven, recognized expert in the fields of direct sales and sales management. Equipped with 5+ years of experience in the areas of sales, marketing, business operations and development. Eager to advance my career and obtain a Store Manager position with such an Outstanding Organization.

Employment history

Apr. 2017 – Present
Harrisburgh, Massachusetts

District Manager, Kassulke Inc

Oversee regional and local sales managers and their staffs. Acts as Store manager at different store locations as needed.
Hire and train Management and Employees.
Often act as Outside Sales and Delivery Person.
Assist customers by providing knowledge of products.
Compute and record totals of transactions. Daily Balance Sheets
Conduct Inventory when and where needed.

Nov. 2011 – Jun. 2012
McKenziefort, Mississippi

Juvenile Supervision Officer, Hane-Reilly

Perform Intakes and Releases for Juveniles coming into the Facility.
Supervise youth and assist them with daily activities in a Boot camp and Detention setting.

Jan. 2008 – Mar. 2008
Gutkowskiport, West Virginia

Security Manager, Flatley, Krajcik and Okuneva

Developed effective standard operating procedures for the security department.
Managed a 12-person security staff.
Revised Safety & Security policies per JHACO Standards.
Served on Several Customer Service Committees.

Aug. 1996 – Sep. 1999
West Elsieshire, North Carolina

Correctional Officer, Ritchie Inc

Worked outside with Offenders to Perform work at various locations for Non Profit Organizations.
Worked as Safety Officer.
Performed Intakes on Offenders.
Trained incoming Correctional Officers.

Jul. 1994 – Oct. 1994
East Harrisonton, Virginia

Insurance Sales, Dooley-Reynolds

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Calculate premiums and establish payment method.
Select company that offers type of coverage requested by client to underwrite policy.

Education

The Rutherford – New Walker, South Carolina

North Pennsylvania Institute – Osvaldomouth, Kentucky

Skills

Customer Service

Expert

Understanding and Implementing Policies & Procedures

Expert

Manage Company Budget

Expert

Sales Management

Expert

Training New Employees

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

My name is Skylar Hammack and I am currently nine-teen years of age. I attend Ivy Tech Community College and am enrolled in a Computer Science, and a Business degree plan. I study computers as a hobby, and have experience with business technology. Every job I have had has dealt with customers in one on one situations. I’m fairly outgoing and easy to talk to. I learn new things with ease, and quickly adapt to changes. I’m experienced with working in retail, and services. I’m also an extremely good critical thinker. I can almost always find a quick solution should the regular solution not be working, and I have great troubleshooting experience.

Employment history

Jul. 2019 – Present
East Pearl, Arizona

District Manager, Herman LLC

This job requires me to maintain a relationship with the paper carriers assigned to my routes, and ensure that the routes assigned to my district get delivered at all costs.

I’m also required to maintain a relationship with customers and provide resolution when customers have a problem with their delivery.

Jan. 2019 – Mar. 2019
Hayeston, Florida

Paper Carrier, Krajcik Group

This job required me to receive the papers from the distribution center after they are unloaded from the truck, then follow a route to ensure that all customers who are assigned to me receive their paper in the requested location.

Apr. 2018 – Oct. 2018
Osvaldobury, South Dakota

Apprentice Locksmith, Lesch-Lind

AAA Lock Doc is a service that provides lock expertise on a wide range of subjects. They handle everything from safe installations, to lockouts. Most commonly, if someone is locked out of their car or house, they go to the location and help the person in their vehicle or house.
I mostly handled installation while learning how the ins and outs of the technical side slowly. We worked all over the southern part of the state, and helped everyone from big business to everyday citizens.

Jul. 2017 – Oct. 2017
Port Aldenberg, Wyoming

Produce Stocker, Strosin LLC

I was in charge of making sure the sales floor was stocked and the salad bar put away at night. I also chopped fruit to fill the fruit-bar with. It was a fairly simple job, but gave me great customer handling experience.

Sep. 2016 – Nov. 2016
Hodkiewiczville, Vermont

Food Runner, Kreiger, Corwin and Haag

I ran food from the kitchen to the customers. This job was particularly difficult because of the language barrier, but dealing with customers was the easiest part.

Education

Present

Associate of Science: Business Administration

Northern Cormier College – West Darius, Ohio

Oct. 2017

High School Diploma

Kerluke Institute – West Cristoballand, Colorado

Skills

Customer Handling

Experienced

Technology / Computer Systems

Expert

Learning

Expert

Responsible for high end Salon and Retail luxury stores in Southern California Market, Orange County and San Diego.
Successfully motivated salon and retail locations to work together as a team to better service clientele.
Scheduled 3rd Party training schedules to develop product knowledge and increase sales and KPI results.
Ensured all locations complied with City Health Regulations and Requirements.
Responsible for Sales Performance, KPI results, Payroll and shrink.
Motivated leaders within region to build relationships within demographics to build clientele opportunities.

Lead, motivate, Direct a high-performing of medical rep. and evaluate their daily activities.
Build effective and enduring business relationships with key area customers
Manages and optimizes effective allocation of resources to deliver required business results
Increased profit and market share through implementing the company strategy
Manage the activities of medical reps for the achievement the target
Responsible for the promotion of PPI product(Esomepex)

Ensures cleanliness, health, security and safety standards are maintained at all times.
Maintains building, machines and store operating equipment and schedules preventive maintenance.
Conducts Associate meetings as needed.
Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.

Responsible for daily operations
Specific responsibilities include scheduling all account personnel
Taste product to ensure quality standards are met.
Is the “role-model” for outstanding customer service and overall Associate standards.

District Manager for Searcy, Heber Springs, Batesville and Newport supervising 53 employees
Responsible for $2.3 million annual budget
Developed and maintained strong community involvement ties and served on numerous area boards.
Worked closely with community and civic leaders to promote growth to the local economy along with quality of life for residents.
Developed/maintained a strong working relationship with employees which led to excellent customer service and accomplishing company goals both timely and withing budget.

Direct and coordinate activities involving sales team of manufactured products, services,
Direct foreign sales and service outlets of an organization. or other subjects of sale.
Establish or maintain cooperative Business and personal relationships with KOL and subordinates.
Ensures all Associates adhere to meal and break periods.

Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
Scheduling of Associates effectively and efficiently.
Controls store operational cost (food, labor, etc.).
Maintain adequate inventory levels.
Ensures all Associates adhere to all company standards, policies and procedures.
Coordinates and communicates assignments throughout shift.
Coordinates training, coaching and development of newly hired Associates.

Recruit merchandisers, train on webpage and APP usage, advise on client objective, answer questions and coach as needed.
Work types I staff/assign include audits, cut-ins, Drug Store Chain Resets, Dedicated Merchandising and service type merchandising.
Assign merchandisers according to their skill set and area they’ll accept to cover. Negotiate travel pay is applicable
Daily use of Outlook and excel.
Communicate with Client Account Managers

Maintain Compliance at all times
Setting all promotions with vendors
Design monthly marketing materials
Plan budgets and arrange for purchase of all medicated and non-medicated inventory.
Hire staff for all locations
Manage employees by setting schedules and assigning tasks.

Provide technical direction to ensure that the project activities are implemented in line with project strategy
Ensure positive and clear communication on project targets, objectives, and timelines to partners and team members and key stakeholders
Manage Field Team and ensure continuity of quality of Project activities
Plan, execute and manage project in accordance with agreed deliverable
Develop comprehensive project implementation plan
Continuously monitor and supervise project activities, overseeing the technical design, execution and evaluation of progress through outputs and impacts
Provide input into the integration of beneficiary participation and accountability in all aspects of the project

Build and maintain relationships with customers or provide assistance with problems these customers may encounter.
Cultivate an environment for personal development and growth among team members.
Establish relationships with suppliers to create and drive business.
Establish and maintain accountbility standards for Sales Reps: Sales Planning, Execution, and Monitoring.
Manage progress of goals daily utilizing DIPA, Branches, Go Spot Check, and Easybev.
Review account history and reports to project sales and determine goals.
Develop and train Sales Representatives.

Direct reports included all Store managers and store teammates within my region.
Review financial statements, sales and activity reports, and other key performance indicators to measure productivityand goal achievement, as well to determine areas needing cost reduction, and improvements.
Determine staffing requirements for each store, interview, hire and train new Store Managers and Assistants
Recommend locations for new stores; oversee the relocation, or consolidation of existing stores
Field operations management of multiple stores throughout Central Florida to include 22 stores

Circulate among potential customers or travel by public transportation or automobile to deliver or sell merchandise or services.
Handle company event as a speaker to explain to newcomers about the benefits of products and services.
Become company emcee for big events.
Become adviser to any potential prospects to become business partners.
Develop sales team; Achieved 100 active sales team.
Hit personal target and group target; Achieved more than 370k sales a month, around 4.4million sales a year. By selling a health machine that priced RM37,000 per unit; Achieved top sales from 2013 until 2017.
Deliver trainings for sales team and team building.

Overseeing Financial – Operation Responsibilities for 11 Units.
Responsible for providing Shift Leader Classes to identify promotable GMs.
Responsible for training and execution of new products.
Responsible for managing labor, cost control to increase profit in the District.
Ensure that all Managers met their weekly, monthly sales, cost control Goals for a strong P&L.
Responsible for all audits in the District from Corporate, H&D, Ecolab where Operational standards are met on a daily basis.

Determine price schedules for fuel in each market.
Conduct daily , weekly, and monthly store walks to ensure operational execution and maintain brand standards to the highest level
Monthly PnL reviews with each Store Manager
Maintain Inventory Control procedure through blind audits

Applied dedicated leadership behaviors to oversee $30mm 18-multisegment locations
Model outstanding customer service expectations by team selling. Building relationships with customers and implementing Clientele book.
Skill leading, motivating and holding leaders accountable to meet all company objectives. Using incentives to motivate and deliver results.
Used excellent interpersonal skills with highest level of integrity to build successful team environment.
Inspired team to poses the capability and commitment along with openness to being coached around skills than ensure personal growth and development.
Strategic Store Visit Calendar to visit all stores 1-2 times per month
Accountable to reduce shrink concerns in region

Direct daily operations to increase efficiency and overall growth of the organization.
Evaluate performance by analyzing data and identify areas of improvement.
Develop tools for hiring, training, and leading staff members
Contribute innovative ideas to marketing products & services on the Radio & through Social Media.

Design Curriculum for classes to continually improve skill set amongst all Leadership Teams.
Score Assessments for team members and make recommendations for Individualized Development Plan.
Visit 9 locations to conduct monthly cash and LP Audits, perform store visits to identify areas of opportunity and create action plans for desired results.
Analyze sales results and create a strategic action plan to drive profitable sales growth.

responsible for all operations and employees at assigned location
recruiting, hiring and training all levels of store employees.
keeping stores in compliance with corporate standards,
enforcing company policies,
taking actions to increase weekly sales,
meeting or exceeding food and labor budget goals.
handle store emergencies and report directly to the Operations Manager

Grew from a part time Sales Associate with zero sales experience into a District Manager of one of the top performing Districts in the country.
Planned and direct staffing, training, and performance evaluations to develop and groom employees for growth with in the company.
Resolve and led training around how to address customer complaints regarding sales and service.
Review operational records (KWM’s) and reports to project sales and determined outliers and opportunities for improvement.
Directed, coordinated, and trained Sales Associates and Managers in sales and service, Payroll, record-keeping, and in receiving/shipping of Invoice/Orders.

Managed team of 6+ Off Premise Sales Reps & Specialist in assigned territory covering over 200+ accounts.
Developed personalized sales plans and coached sales team to maximize individual skills.
Conducted field surveys to ensure executions of sales & marketing goals.
Served as Brand Manager for entire Mike’s product portfolio, acting as a direct support for brand growth.
Analyzed sales reports & numbers to identify opportunity areas.
Collaborated with Mike’s Management & GDI Directors to develop sales incentives & projected goals.

Supervised up to 35 salaried managers and up to 700 hourly personnel. Responsible for interviewing, hiring and training all salaried managers. Developed and promoted hourly associates to management positions. Received Coach of the Year for Building and Aligning Teams in 2005 – Central Division.
Managed district sales and profit performance through analysis of financial reports, daily core processes, store visitations and implementation of corporate programs. Top district in sales in the company in 2016. District ranked 5th out of 140 districts in Variable Profit Contribution in 2008 and second highest increase in EBITDA percent over LY in 2012 in the Southeast Region.
Coordinating with DeGS for review meetings on implementation progress within the district.
Supporting DeGS in implementation, decision making and all other activities as assigned by the DeGS.

Responsible for the overall planning, direction and control of accounts and sites within a 3 State territory with managed volume of 28 million.
Accountable for execution of Aramark’s General Management program, with a focus on growth, cost and productivity, leading people and delivering financial commitments. Key success measures include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty and Employee Engagement.
In charge of 7 Sunoco locations, 4 of these locations were created from the blueprints of improved ideas as they became available.
Conducting regular field level assessments of CSC’s within the district. Geo-Tagged application support for undertaking regular field visits of CSC’s within their operational district providing a hand-holding support to VLE.

Promoted iHealth pharmacy to local businesses and factories
Formulated, directed and coordinated marketing activities and policies
Identify and control all staff vacancies and recruit, interview and select applicants, control systems, record keeping systems, or other administrative control processes.
Managed all staff by preparing work schedules, determine staff requirements, hire, train new employees,.

Supporting DeGS in Program management and last mile implementation in all the Gram Panchayat’s within the respective District Administration.
Travel across the district at the Gram Panchayat’s to set up new CSC’s and extend support to existing CSC’s.
Coordinating with State teams, CSC SPV teams and National team for smooth implementation of the project.
Working with DeGS for selection of VLEs, CSC locations and enabling factors ensuring smooth operations of CSC’s.
First point of contact for redressing VLE’s issues and the issues raised at the Help Desk.
Facilitate the capacity building and training activities conducted by CSC SPV and State/UT in the district for increasing sustainability of CSC’s.
Coordinating with other State/UT departments along with the State teams for enabling of more services into the CSC platform and integrating existing services/portals into the universal CSC technological platform.

Assist in the development and maintenance of operational responsibilities for the CDS organization, including project planning, management, execution, managing a budget, profit and loss responsibility, and using activity-based costing.
Collaborate with the Country Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours and operational costs and adjust as necessary.
Manage financial goals of assigned regions. Use analytics to assess ways to improve financial position. Review operational standing of assigned regions to identify areas of opportunity for increased profit margin.
Achieve defined revenue and net income objectives through sales activation, strategy and expense management.
Recognize and develop skills and abilities of the Event Managers to achieve objectives and provide effective leadership for each District.
Provide direction for and practices of employee management, such as recruiting, hiring, training, disciplining, evaluating and terminations.

Oversaw all aspects of recruiting, hiring, training and succession planning for assistant and store manager positions.
Led team to deliver boutique, world class customer service in a very specialized industry. Ensured team members had the product knowledge and sales skills to meet and exceed company targets.
Was a go to leader to recruit and hire out of market and out of state as well as mentor and support leaders in stores that were not achieving company targets.
Performed Fleet management and record keeping.

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

district manager

district manager

district manager

district manager

district manager

district manager/sales trainer

district manager

district manager

district manager

district manager

district manager

district manager

district manager

district manager

district manager

district manager

senior district manager

district manager / trainer/ auditor

district manager

district manager / part owner

district manager/ mike’s brand manager

district manager

district manager

district manager

district manager

district manager

district manager