dispatcher Archives

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Answer emergency calls and dispatch the appropriate personal as needed. Be organized and able to work Microsoft word and Powerpoint.
Supervised the work of dispatch team and assigned them their roles and duties
Maintained delivery confirmation receipts for company’s records
Preparing Monthly Invoices, Wages for the Drivers & Trip Allowances

Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
Cultivate strong relationships with drivers and customers to reduce the stress that surrounds accident towing.
Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely call completion.
Tracked moving freight and updated customers on delivery time

Performing excellent customer service: meet, greet and dispatch guest to drivers.
Answering phone calls for a customers request.
Organizing and storing important documents.
Taking orders and estimates.

Scheduling the Delivery Plans as per the Customers Requirements on Daily Basis
Maintaining Priority Delivery Schedules to meet the Customers needs & Satisfaction
Preparing Sales & Dispatch Reports for the Management on Daily Basis
Cold Calling with Customer Site Storekeeper for Delivery schedule
Supervising loading and unloading of goods according to purchase orders
Scheduling dispatch of finished products coordinating with the production and sales team
Taking stock of Finished goods required and informing stock to the concerned personnel

Schedule appointments for repairs/maintenance on customer’s equipment
Answer customer phone calls and transfer them to the correct department
Enter job information into Vista Branch Ops
Locate and notify customers of delinquent accounts by mail and telephone solicit payment.

Resolving customer complaints and answer customers’ questions regarding pricing, service and workmanship
Taking work order requests from customers
Dispatching work orders in a timely manner to ensure the customer is taken care of
Assisting in training of new employees
Answering questions and assisting other dispatchers as needed
Ensuring work orders are correct by performing the work order audit as needed

Schedule or dispatch truck drivers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs.
Dispatch 64 trucks to appropriate locations, according to customer requests.
Record and maintain records of customer requests, services performed, charges, expenses, inventory, and dispatch information.
Ensured all operators maintained current hours of service records

Balanced the cash bag after closing.
Efficiently took orders via online and telephone and relayed the orders to correct driver.
Coordinating drivers, equipment and cargo loads across various field locations.
Maintaining payment documentation to ensure drivers are compensated in a timely manner.

Managed a fleet of 20 trucks.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Arrange for necessary repairs to restore service
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. and schedules.
Created invoices for services provided.
Accounts payable / receivable.

Knowledge of computer operations sufficient to enter, retrieve and manipulate data.
I possess a clear and understandable radio and telephone voice
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Scheduled and dispatched drivers to locations in service area.

Routed, dispatched, and maintained driver safety of over 50 drivers while adhering to all governmental and company regulations and policies.
Prepared and managed productivity reports and maintained a 99.7% on time percentage.
Ensured all outbound loads and drivers met DOT rules and standards before departure from the terminal.
Ensured that all DOT and company physicals for the drivers were completed in a timely manner and all regulatory Drug and Alcohol testing was completed according to company and DOT policy and regulations
Created, managed and organized data entry and file systems and folders including hard copy and electronic files.
Successfully processed and managed driver documentation for payroll purposes.

Addressing problems and requests by transmitting information or providing solutions
Use phone or computer to send crews, to appropriate locations
Enter data in computer system and maintain logs and records of calls, activities and other information
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Oversee all communications within specifically assigned territories.
answer 911 calls
maintain communication with police officers

Monitors the Inspection Service’s national radio traffic, record events, provide information requested by radio users.
Monitors intrusion detection systems using automated alarm monitoring software, initiate internal or police response based on defined criteria, accurately capture event information, confirm the accuracy of data recorded in the alarm database, interact with postal employees including postal inspectors, postal customers, and police departments.
Monitors and process after-hours phone traffic.
Carries out specific tasks and duties of a similar nature and scope as required for the assigned site.

Conferred with customers or supervising personnel to address questions, problems, or requests for service.
Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios.
Booking ride appointments for customers.
Politely assisted customers via telephone.
Communication skills.

Perform emergency medical dispatch and crisis intervention services
Monitor and respond to an operating gate system and alarms
Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals
Perform some administrative as set up and manage paper or electronic filing systems

dispatcher