dispatcher

  • With knowledge of PLDT systems such as IPMS, APMS, and CLARITY.
  • Dispatch daily service orders generated through a system to technicians.
  • Use computers for various applications, such as database management or word processing. And create, maintain, and enter information into databases.
  • Answer telephones and give information to technicians and subscribers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures. And make copies of correspondence or other printed material.
  • Provide services to customers, such as application process flow and account information.

dispatcher

  • Creating and distributing routes for drivers.
  • Prepared daily delivery and work schedules to maximize coverage
  • Responded to customer request with information about shipping information, and status updates 
  • Troubleshooting necessary desktop machines needed for dispatch 

senior dispatcher /complaints manager

  • Regulate and manage cab drivers as a go between them and the customers.
  • Problem solved between drivers, Store and 3rd party haulers.
  • Employee training and development.
  • Auditing route values from 3rd party hauler

dispatcher

  • Schedule or dispatch Drivers, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using  Emails, Remote Software or telephones.
  • Ensure timely and efficient movement of Taxis and Limousines, according to
  • Prepare daily work and run schedules. orders and schedules.
  • Well trained triaging, comprehend the distinct situation of medical emergencies scenarios 

dispatcher

  • Answer 911 and administrative lines and follow EMD, EFD or EPD procedures to dispatch the correct agency while running multi-line emergency dispatch systems
  • Enter BOLO reports into the system
  • Running drivers licences and registration thru CAD/NCIC.
  • Keep daily reports and logs of all activity in the county. 
  • Operate telephone, computer and radio equipment simultaneously and effectively. 

dispatcher

  • Ensure timely and efficient movement of trains, according to train schedules and priorities.
  • Provide effective communication to train crews regarding hazardous situations, maintenance and weather advisories.
  • Coordinate maintenance and crew needs with facilitating parties.
  • Ensure safety measures are in place to protect maintenance, crews and equipment.
  • Provide training as assigned for transferring or new dispatchers.

dispatcher

  • Provide direct service and support to individuals with medical emergencies and law enforcement personnel requests.
  • Monitoring and recording the location of on-duty police officers.
  • Transmit and radio important information for service calls, emergency and non-emergency
  • Processing payments via credit care, BUPA, OHSC 

dispatcher

  • Acting lead role in dispatch office.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Organized files, developed spreadsheets, and scanned documents.
  • Confer with customers or supervising personnel in order to address questions,problems, and requests for service or equipment
  • Relay work orders, messages, and information to or from work crews, supervisors
  • Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
  • Schedule and coordinate all service calls as calls are received.

dispatcher

  •  Facilitating effective professional communication between patients and health care team members
  • Logging calls onto system for Doctors, processes enquiries, messages and online booking effectiently 
  • Efficiently assigning calls to allocated areas for Doctors, create daily report for shift to monitor productivity and cancellations of bookings
  • Booking patients within the advice time frame, monitor and update if any changes to ETA 
  • Convey clinical information provided, creating bans on patients file as requested by Doctor (Drug seeking behaviour, Aggression, threat to safety of visit)
  • Handle, clarify, record and respond to patients complaints in accordance with practice protocols 
  • Arranging Ambulance, welfare checks for Doctors 

dispatcher

  • Schedule and dispatch employees, crews/teams, equipment to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers.
  • Relay work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two way radios, and/or computers.
  • Oversee all communications within specifically assigned areas.
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency.
  • Advise personnel about congestion problems such as construction areas, accidents, weather conditions, other hazards, delays flights, wait times, etc.
  • Establish and maintain effective communications and working relationships with passengers, co-workers, shifts coordinators, supervisors, managers, etc.
  • Comply with all safety, security, compliance and quality standards and procedures established by the company, clients, and regulatory authortities.

dispatcher/lead driver

  • Coordinate routes daily; assign routes based on each drivers skills logistically 
  • Create weekly schedule and submit for viewing
  • Manage a large crew
  • Load vans for routes
  • Keep maintenance on vans up to date 
  • Deliver whenever necessary 

dispatcher

  • Responsible for the management and daily operations of the Shredding Department
  • In December of 2016 I successfully  reconstructed current routes to increase efficiency, increase service capability, while still leaving room for future growth and “on call service”.
  • Successfully trained office staff on maximizing daily service while still maintining excellent customer service.
  •  Managed more complex customer accounts to ensure….

dispatcher, supervisor, call operator

  • Modernized communications systems to ensure optimal productivity, reliability and efficiency. 
  • Triage patients medical conditions to 000 or legally trained nurse helpline
  • Answer patients call and process information into the system effectively and efficiently in a complex, fast-paced and challenging dispatch centre environment 
  • Organise ambulance and DGP for both Doctors
  • Professionally and politely handle conflicts and resolve complaints for both patients and doctors 
  • Dispatch calls effectively to allocated doctors, ensuring calls are evenly distributed with minimum call list reached 
  • Maintained communication to patients of updated ETA and save possible cancellation calls 

dispatcher

  • Working as a dispatcher executive for last 2+ years.
  •  Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Arrange for necessary repairs in order to restore service and schedules.
  • Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

dispatcher

  •  Running a fully operational dispatching service. 
  •  Monitoring traffic conditions, letting other drivers know the safest and quickest routes to take. 
  •  Maintaining record of mileage, fuel used, repairs made and other delivery-related expenses. 
  •  Coordinating the daily operations of drivers. 
  • Inputting daily trip information into computer systems.
  • Checking driver schedules.
  • Handling customer complaints or directing to appropriate department.

dispatcher

  • Dispatched emergency roadside assistance calls to AAA Service Providers and AAA Fleet Drivers
  • Utilized problem solving skills to pinpoint members locations to send the closest service provider
  • Worked with local law enforcement and firedepartments to coordinate assistance
  • Provided excellant customer service through follow up calls with members to check on their safety and to see if the driver arrived 
  • Closed calls for Service Providers

dispatcher

  • Schedule or dispatch workers, work crew, equipment, or service vehicles to appropriate locations, according to customers requests, specifications, or needs by communicating with radios and telephones.
  • Relay  messages, work orders, or information to inform other work members or supervisors with radios and telephones.
  • Recors and maintain files or records of customer request, work services performed, expenses, inventory or other dispatch information.
  • Interact with customers daily, both in person and on the telephone to provide customer service.
  • Handle money and customer payments.
  • Working as a team member with other co-workers to organized and prepare jobs for other workers efficiently.

dispatcher

  • Schedule or dispatch technicians to appropriate locations, according to customer requests, specifications, or needs.
  • Confer with customers to address questions, problems, or requests for service.
  • Receive or prepare work orders and invoices.
  • Give clear directions to qualified technicians in written format of the work they have to perform.

dispatcher

  • Dispatcher for fast paced conventions.
  • Handled in house personnel.
  • Handled emergency’s.
  • Handled all radio traffic from officers, and in house employees.
  • Handled Lost and Found.
  • Handled lighting system.
  • Monitored alarms.

dispatcher

  • Relayed all call information accurately and fully to appropriate emergency responders.
  • Maintained and updated all call logs and security surveillance cameras and other equipment on a regular basis.
  • Assisted emergency responders and security staff as required.
  • Routed dispatch calls to police as appropriate.
  • Determined locations and severity of emergencies.
  • Coordinated and monitored emergency response activity.
  • Maintained and updated all activity logs and video cameras.

dispatcher

  • Prepare and maintain records and reports, such as accidents.
  • Keeping up with the location of our officers.
  • Having a great and professional attitude with the public
  • Knowing what kind of action to take during certain calls
  • Answering 911 and being calm with the caller.

dispatcher

  • Communicate with Installation Techs out in the field.
  • Track job arrival times and completion times.
  • Reassign jobs to different Technicians as needed throughout the day.
  • Cancel and reschedule jobs as needed. 
  • Prepare next days jobs and have assigned to an Installation Technician. 
  • Answer customer service phone calls. 
  • Make notes in customer accounts. 

dispatcher

  • Selects the most efficient routes in compliance with delivery instructions and fuel policy.
  • Resolve customer complaints and adjust orders.
  • Obtain signatures needed to complete and process all paperwork in a timely manner.
  • Pull customer tickers to fulfill orders.
  • Manage incoming and outgoing calls for future deliveries.
  • Schedule and confirm deliveries. 
  • Organized files, developed spreadsheets, faxed reports and scanned documents.

dispatcher

  • Taking calls from hospitals, nursing homes, and home aids to arrange transportation to doctor appointments.
  • Dispatching emergency calls to proper ambulances due to nature of call.
  • Handling multiple phones calls at once in a busy office, typing patients needs in file, and providing accurate information to ambulance/ambulette drivers.
  • Making sure current patients are covered by their medical insurance provider before scheduled appointment.

dispatcher

  • Take and transmit relevant information over the police radio
  • Screen and respond to inquiries
  • Record and process mail telephone and client inquiries 
  • Serve as a communication link between the public and the police
  • Access various database systems in the preparation of different documents
  • Federal Government high security clearance

dispatcher

  • Delegating tasks to several tow truck drivers on duty at once via telephone and online database
  • Directly communicating with several nationwide motor clubs via telephone to discuss members’ coverage and vehicle needs
  • Recording customer calls needing immediate service with accuracy and speed and entering that information into a central database for all employees
  • Responding to local authorities needing assistance on accident calls immediately
  • Maintaining general upkeep of front office, break room and bathroom
  • Taking and recording payment for all services provided to each customer who comes in 

dispatcher/customer service rep

  • Organize and coordinate deliveries 
  • Plan routes on Google Maps/PCMiler
  • Provide rate quotes 
  • Assist with ELD training, knowledge, and enforcement if neccessary
  • Process new and outgoing drivers 

dispatcher

  • Manage all Auckland region drivers 
  • Take customer order requests over the phone and via email answer questions and provide telephone information.
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess requirements
  • Issue or distribute materials such as consumable supplies and units, based on information from customers requests
  • Review operational problems to determine ways to improve service, performance

dispatcher

  • Taking calls from customers in need of towing or road service primarily semi truck and trailers and other larger comercial vehicles. Upon receiving the calls taking the customer’s info and assigning the job to a technician or towman who can effectively execute the job. 
  • Other duties included providing our service and towing rates and helping to provide a price for the customer. 
  • Conversing with law enforcement and insurance agents regarding impounded vehicles 
  • Accounting work including: managing customers invoices, collecting purchase order numbers from account customers, attaching check stubs to paid invoices, receiving payments via T-checks , EFS Checks , Comchecks and credit cards. 
  • Maintaining invoices in Quickbooks and making collection calls for past due invoices. 
  • Setting up cell phones for new employees and managing the online account of wireless numbers throughout the company. 

dispatcher

  • Created a check and balance system that improved distribution process for drivers and receivers by 35%.
  • Structured product orders for trucks that ensured efficient loading and deliveries.
  • Updated individual grocery store scanners for accurate monthly pricing which improved delivery time.
  • Strong 10-key skills with 10,000 key strokes per hour.
  • Volunteered to coordinate company functions such as the annual picnic and holiday parties.