dispatcher

  • Resolve customer complaints and answer customers’ questions regarding roof work.
  • Dispatching work orders accurately to ensure the customer is serviced to the best of our ability.
  • Auditing work orders to ensure they are accurate. 
  • Assisting the trainer with training new employees as well as various other tasks.
  • Assisting with third party websites when needed.
  • Resolving issues that technicians have in the field. 
  • Presenting customers with the costs of roof repairs for their approval.

dispatcher

  • Dispatcher for heating and air company with responsibilities of scheduling service calls,.
  • Following the technicians through location services and notifying customers when tech is leaving the previous call. 
  • Responsibilities of calculating prices for parts and repairs recommended by the technicians to include scheduling customers for the repairs.
  • Scheduled needed seasonal maintenance to include replacing any parts.  

dispatcher

  • Assign jobs to drivers based on location and skills.
  • Monitor board to assess the drivers times and locations for calls.
  • Assist AAA and NHP with vehicle impounds and tows.
  • Calling home owners, making sure they are safe 

dispatcher/ customer service i/ shift leader

  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.Taking Incoming calls , call back to clients. 
  • Providing customer service on the front desk to special customers, 
  • Providing all the assistance to customers going to their departure gates as in assigning them with people who will drop them to their gate,
  •  Answering all the calls, Keeping record for all the activities performs during the day.

dispatcher/receptionist

  • Greeted people and directed them to the appropriate areas
  • Screened and directed incoming calls; accurately took messages
  • Provided general and specific information to customers in-person and over the phone
  • Filed alphabetical and chronologically
  • Typing speed of 40-50 wpm

dispatcher / router

  • Worked closely with Sales Reps to route each cusomer appropriately with roadnet and tandem.
  • Update customer time windows and key drops
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule change.
  • Develop delivery routes and maintain contact with drivers throughout the day.

dispatcher

  • Answer phones in a timely manner 
  • Help driver/customers solve their problem the best I can
  • Dispatch trips out
  • Help  create trucking routes that keep costs down but meet customer scheduling needs.

dispatcher

  •  Responsible for managing the coordination of drivers, vehicles and routes to provide a responsive service to the company’s customers. Duties.
  •  Coordinating drivers across various field locations. 
  •  Using specialist software to dispatch drivers and equipment. 
  •  Resolving all matters relating to Drivers in a fair and expedient manner 
  • Handling all the customer’s query related to the late arrivals,invoice issues,reimbursements.

dispatcher

  • Coordinated the work crews and equipment to ensure that they are sent to the proper location for services being preformed
  • Kept stock of all service gear, vehicle equipment, and clothing utilized to maintain operational proficiency
  • Maintained communication with all vehicles transporting both passengers and equipment to their specific locations
  • Transport personnel in a prompt and safe manner and communicate with supervisors to coordinate work sites
  • Developed a working crew list to determine availability for specific routes assignments
  • Kept a running log of crews and equipment being utilized and ensuring a safe return of both
  • Prepared and communicate various reports to directors on assignments and on the status of work crews

dispatcher

  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Documented all changes in computer tracking system
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Conducted monthly inventories of raw materials and components on work floor
  • Maintained accurate stock records and schedules 

dispatcher

  • Develop portfolio of clients through freight search engines 
  • Negotiate carrier and client freight rates 
  • Schedule and coordinate all pickup and delivery appointments. 
  • Monitor leasing contracts, billing, client database information, operator hard files and payment information, and payment schedule with clients
  • Monitor company and operator compliance with regulations from the Department of Transportation.
  • Assist in filing returns and renewals for IFTA, KYU and NY HUT.

senior dispatcher

  • Supervise the work of maintenance employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Recruit, interview, and select maintenance employees.
  • Prepare and issue work schedules, deadlines, and duty assignments for maintenance employees.
  • Make recommendations to management concerning staffing decisions or procedural changes.

dispatcher/customer service representative

  • Answer multi-line telephone calls regarding existing accounts and service
  • Scheduling and coordination of service calls
  • Dispatching of technicians
  • Managing of clients service requests and/or messages via Yelp and Home Advisor.
  • Out bounding calls to new and existing customers to fulfill schedule needs

dispatcher

  • Schedule and confirm transportation for patients
  • Triage incoming calls according to priority
  • Assign and schedule runs to EMS units
  • Gathered sensitive information to update customer profiles and help with the appeals process.

dispatcher

  • Documented all changes in computer tracking system.
  • Maintained updated records of orders in physical and electronic database.
  • Answered more than 100 calls each day.
  • Monitored traffic and weather conditions and alerted drivers of potential issues.
  • Responded to customer requests with information about product availability, shipping information and status updates.
  • Watched dispatch board and prioritized calls.
  • Pleasantly greeted all callers and asked how to be of assistance.

dispatcher

  • Taking emergency and administrative calls
  • Dispatching emergencies out to First Responders, while keeping the caller as calm as possible
  • Stress management and problem solving 
  • Prioritizing issues and organization
  • Handling paperwork in a timely and accurate fashion
  • Working with the public, both on the phone and in an outreach capacity
  • The ability to multitask, while using up to 6 computers all at the same time

dispatcher

  • Managed the coordination of drivers, vehicles, and routes
  • Dispatched drivers on a timely basis
  • Reviewed driver’s logs/trip tickets for accuracy
  • maintain vendor files

dispatcher

  • Dispatched trips
  • Handled angry customers in a mannerly fashion 
  • sort, code and match invoices 
  • enter and upload invoices into system

dispatcher

  • Receive and process admin and 911 calls 
  • Dispatch Police and Fire 
  • Coordinate with other PSAPS 
  • Handle TTY/TTD calls
  • Handle NCIC
  • Enter in warrants, stolen property, missing persons, impounds, and other NCIC relevant information
  • Train dispatchers 

dispatcher

  • Dispatch for rangers and wildland fire 442 miles of parkway.
  • Run NCIC/MJIC, CAD, and IMARS checks on subjects as requested from the rangers.
  • Answer regular administration lines and 800 emergency line on daily basis. 
  • Fax information, make copies, email, and distribute mail.
  • Enter written tickets into our computer and input over into IMARS.

dispatcher

  • Confer with customers or supervising personnel to address 
  • Determined if additional assistance was needed and diverted units from other fire districts 
  • Interpreted maps, radio codes and received data from a number of sources
  • Calmed angry and distressed callers in difficult or emergency situations 

dispatcher/ forklift driver

  • Direct inbound or outbound logistics operations, transportation & warehouse activities.
  • Manually or mechanically load or unload materials from pallets, trucks to 
  • Weigh materials or products and record weight or other production data on tags or labels.other transport vehicles.
  • Ascertained the circumstances of the emergency or incident and relayed information to responding units and dispatch supervisors

dispatcher

  • Handled emergency phone calls and obtained pertinent information with composed approach 
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units
  • Used radio, telephone and computer aided dispatch systems to update first responders with new information
  • Maintained and updated crucial and confidential information including phone numbers and addresses
  • Monitored and controlled the movement of fire and EMS units 
  • Used computer systems and dispatching equipment to  communicate and coordinate activity with EMS and fire units, as well as other agencies
  • Maintained concise records of all dispatching activities, including unit assignments 

dispatcher

  • Record and maintain files or records of customer requests, work or services performed, charges or other dispatch information.
  • Problem Resolution
  • Installation Coordination
  • Travel Corrdination

dispatcher

  • Responsible for operating the Pine County emergency communications center, including receiving complaints via 911 emergency, non-emergency phone lines, or in person
  •  Maintains communication with the State Bureau of Criminal Apprehension (BCA), via state computer. 
  • Runs requested criminal checks and license plate checks as requested by field personnel.
  •  Determine the type of complaint and issues an Initial Complaint Record, via Computer Aided Dispatch software, with necessary data on the type and nature of call. 
  • Serves as Sheriff’s Office switchboard, routes all calls to sheriff’s staff as necessary. 
  • Monitors all radio frequencies, weather stations, and data terminals and relays information to the deputies, ambulance crews, fire crews, and other agencies as deemed necessary. 
  • Used Pelco Panel to watch Impound Lot and Courthouse areas

dispatcher

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements

dispatcher

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests,  and 
  • Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics and electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
  • Ensure carrier compliance with company policies or procedures for product transit or delivery.specifications
  • Led an initiative to cut loss service in half.

dispatcher

  • Manage all wholesale parts transactions
  • Facilitate delivery of an average of 2 million dollars in sales every month
  • Manage all employees and drivers of the warehouse 
  • Organize and plan dozens of routes daily all across the state of Florida 
  • Help any and all walk-in customers order and receive their parts

dispatcher

  • Provide direct service and support to individuals and the community, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are being managed as quickly as possible.
  • Speak to the community with a positive attitude
  • Keep the other individual as calm as possible
  • Get all information before ending the phone line
  • Speak Clearly 

dispatcher

  • Answer emergent and non emergent calls, adhering to state and national laws in addressing and ensuring the fastest and most accurate plan to satisfy patient and organization safety and care.
  • Develop, maintain, or implement telecommunications disaster      recovery plans to ensure business continuity.
  • Run weekly testing to ensure accuracy and dependability of any and all emergency systems within our community
  • Establish work procedures, reporting and keep track of the daily work of clerical staff.