• Anticipate emergency situations and delegate tasks as appropriate to handle problems efficiently as a team.
• Answer telephones and give information to callers and campus guests, take messages, or transfer calls to appropriate individuals.
• Use computers for various applications such as Microsoft Office for database management or word processing.
• Create, maintain, and enter information into databases under time constraints and in high pressure situations.
• Complete forms and interactions in accordance with departmental procedures, being sure to stay updated on what those procedures are on a daily basis.
• Satisfy daily goals regarding adherence, compliance, attendance, etc.
• Assist team members in every day cleaning and organization of office space.

• As a dispatcher for the sheriff’s office the following is part of the  daily routine. Transmit and receive messages, using telephones, 911 and radio. Work with public by all means of communication. Handle walk-ins as well. 
• Gather information for deputies and investigators to help in their investigations. Run traffic for deputies as well as DPS
• Train other staff, and supervise their work during the process.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that needs are satisfied.
• Work with the public to assist in reports they need to make, assist in getting medical attention when needed, or other services the county has to offer.

• Generated weekly reports such as reserve and aging reports
• Created and updated controlled local procedures and instructions
• Negotiated prices with brokers regarding loads
• Performed various clerical duties
• Extreme attention to detail and  excellent accounting skills

• took ready mix orders
• dispatched out trucks 
• I would invoice customers and get them in the mail 
• Multi-task & Handle High-volume Workloads 

• Receiving emergency and non-emergency calls and record significant information. 
• Addressing problems and requests by transmitting information or providing solutions.
• Use radio, phone and computer to send officers, vehicles or other field units to appropriate locations
• Provide field units with information about orders, obstacles and requirements.
• Generating daily incident reports from properties and locations, and solutions to any issues that happened during the day/night. 

• Ordering glass and other windshield parts for installation
• Routing technicians effectively in order to deliver excellent customer service
• Performing general office duties such as scanning, printing, and answering phones
• Occasional invoicing and payroll duties

• Dispatch on active fire , burglar and EMS alarms to local authorities nearby .
• Confer with customers by telephone to provide information about products or services, take inbound calls, cancel accounts, or obtain details of complaints.
• Monitor through video surveillance homes of existing customers .
• We dispatch wheel chairs and agents at O’Hare Airport to assist passengers in moving from location to location within the airport.

• Maintaining a organized and clean work environment
• Answering emails and providing information quickly and efficiently.
• Making sure technicians went to completed each appointment from the beginning to the end 
• Answer emergent and non emergent calls, adhering to state and national laws in addressing and ensuring the fastest and most accurate plan to satisfy patient and organization safety and care. 

• communicated with drivers, AAA, and auto shops
• created human resource book for employees
• organized and produced government packets for cars empounded
• Receive payments for vehicles.

• Operate two way radio to communicate emergency situations to police officers, paramedics, and firefighters.
• Handle and screen incoming calls by communicating with crime victims and witnesses who are requesting first responders.
• Prioritize and handle emergency situations by using sound judgment and good verbal skills.
• Dispatch first responders in accordance with established procedures.

• Monitored and dispatched fire/police department out on commercial or residential areas for several different alarm companies.
• Communicated with customers by telephone or by email to provide information about products or services, take or enter service appointments
• Contacted customers to respond to inquiries and also notify them of claim investigation results or any planned adjustments.
• Performed drills to determine malfunctions in the equipment, cancel accounts, or obtain details of complaints.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken so the next representative the customer spoke to knew exactly what happened on the call.

• Use phone and computer to direct crews and other field units to the appropriate sites.
• Supervise the route and status of field units to prioritize their daily schedule.
• Respond to queries related to services and instillations 
• Answer emergency and non-emergency calls and document important information.

• Managed accounts payable/receivable and expense control procedures, processed payroll, performed bookkeeping functions by managing cash receipts, disbursement finance charge, billing, invoicing purchase order and inventory verification.
• Established and maintained human resource related employee files reflecting salary increases, deductions, garnishments, benefits, payroll exceptions and W2 withholding.
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or t
• Maintain cleanliness of bus or motor coach.elephones.

• Maintain scheduled deadlines.
• Set up or operate auxiliary equipment, such as cutting, folding, plate-making, or laminating machines.
• Collate pamphlets and insertion into news papers manually and operatively as compliance to specifications of machinery.
• Prepare and adjust orders to the consumers recommendations.
• Compliant to WHS regulations.
• Distributed to vendors and consummers.

• Responsible for ordering windshields for install in a timely manner
• Routing of technicians efficiently
• Answering phones and troubleshooting issues that may arise
• Establishing a working relationships with various dealerships in order to deliver excellent customer service

• Answer all phones and pager for rapid responses , code calls , stroke alerts and falls.
• Perform clerical duties such as typing, Microsoft word and process.
• Keep records of calls placed and received, keeps operation of housekeeping and transport flowing.
• Dispatch transporters to testing areas and code calls, and to all patients.
• Dispatch all environmental service staff to clean rooms and any spills through out the hospital.

• Leading a team of 20+ technicians throughout their service schedule 
• Working in between departments to resolve issues
• Dispatch calls
• Perform clerical duties such as faxing, typing, proofreading, and sorting mail.

• Dispatch calls quickly and correctly. 
• Handle driver/passenger emergencies or disruptions INDIRECTLY.
• Maintain cleanliness of office.
• Listen to customer requests, referring to geographical directories to answer questions and provide telephone information.

• Answer 911 phone lines and dispatch appropriate authority. 
• Dispatch for EMS, first responders, fire fighters, and sheriffs office for Chariton County 
• Dispatch for three municipal police offices within the county 
• Dispatch helicopter for air lift 
• Notify road crews or other necessary departments of issues or hazards 

• Verify & set up medical transportation.
• Inbound & outbound calls for service with drivers as well as customers.
• Assigned drivers for special accounts.
• Problem-solving between customers & drivers.
• File & copy any necessary information for management.

• Plan, organize, direct and supervise dispatching activities. 
• Evaluate transportation services and issues and respond immediately according to established policy and procedure. 
• Manage and dispatch 20 CDl professional drivers to deliver and pick up rental equipment through out the Inland empire on a daily bases.
•  Train and develop new employees to be sufficient and learn the fast/rental man program throughout the company. 

•  Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones 
•  Arrange for necessary repairs in order to restore service and schedules. 
•  Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios. 
•  Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. 
•  Prepare daily work and run schedules. 
•  Receive or prepare work orders 
•  Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules. 

• Organizing trips by priority and urgency.
• Setting up hospital transfers.
• Triage 911 calls.
• Keeping watch and order over ambulance crews.
• Providing excellent customer/patient service

• Cultivated strong relationships with drivers and customers to reduce stress with any problems or last minute changes 
• Help resolve customer complaints regarding policies and answer customer questions regarding policies and procedures 
• Act as a communication liaison through radio system and answering incoming phone calls from the drivers on the road 
• Collaborated with management to modify a route to accommodate the needs of customers 
•  Unloaded, separated, organized and sometimes labeled orders
• Loaded outgoing orders from conveyor 
• Reported damaged orders to Vendor 

• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• LEADS certified
• Booking of prisoners.
•  Inventory of property. 

• ·Efficient support infrastructure needed for moving people safely
• Manage a large portfolio of accessible taxicabs, airport transportation cars and shuttle busses.
• Handle contracted transportation services for large corporate, commercial and government customers 
• Learn material and pass required tests for certification.

• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Maintain access to, and security of, highly sensitive materials.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.

• Dispatched taxi drivers to their designated location quickly and efficiently to ensure both the taxi driver and the customers were completely satisfied.
• Worked in partnership with both MST and Hope services to aid, assist, and support those in need of the extra effort to get to their appointment effectively. 
• Made sure the work area was safe and sanitary for all employees including any visitors or guest in the area. 
• Customer Service was the main priority which led to a satisfactory outcome for each and every customer if excelled. 

• Coordinate the efficient movement of vessels throughout the harbor.
• Collaborate with internal operations to develop logistics solutions for customers.
• Track and report positions of marine assets.
• Create invoices to send to customers.
• Visit customers from time to time.
• Update and maintain reports and systems.

• Answer 911 and administrative calls
• Dispatch all police, fire, and ambulance agencies for Lee county
• Supervise floor in absence of supervisor
• Train new hires 
• Multi-task in a face paced environment ensuring the safety of the community 
• Operate off of 6 screens throughout 12 hour shifts