• Watching property cameras to see if anything odd is going on
• Keeping a log on where officers are at all times
• Operating office equipment likescanners, faxes, and copy machine.
• Answering multiple lines at the same time.

• Collecting all pertinent information from the caller using excellent verbal communication skills. 
• Answering all non-emergency calls, determines the caller’s needs, and routing the call to the appropriate dispatcher or service agency.
• Training new Dispatcher and Officers on how to work in Dispatch
• Listening to the other departments radio chatter to see if any need help 

• Contact customers to respond to inquiries or to notify them of appointment scheduling.
•  Check mechanics routed work and make any changes necessary 
•  Monitors the Appointment Jeopardy Report 
•  Primarily responsible for monitoring routed work to ensure completion or re-distributing. 
• Answer phones – Emergency Calls & Dispatch calls 
• Assigns orders throughout the day 
• Print out, prepare, and fill Daily and Weekend Construction OT 

• Maintain record of mileage, fuel, and repairs made.
• Communicating with driverd using a two – way radio.
• Inputting daily trip information into the computer system
• Handling customers complaints or directing to appropriate department.
• Planning out routes for quickest way to pick-up passengers.
• Assisting in evaluating drivers work performance
• Processing invoices.

• Learning and using 10 codes
• Answering phones and logging every call
• Dispatching officers to calls in order from life threatening to minor calls
• Taking information over the radio such as: Peoples names, Date of Birth, Vehicle info, Checking for Warrants, descriptions of a person of interest, Ect…
• Learning and using the police alphabet (A is for Alpha, B is for Bravo, Ect…)
• Dispatching Ambulance and Fire departments where needed
• Helping new officers with there reports, and tickets

• Assiting Driver with on route issues
• Vehicle assigning 
• Respond to emergency and non-emergency calls for assistance.
• Provide communication support services for police, fire, emergency and related services.

• Assist supervisor with daily operation.
• Minnual customer services.
• LIve scheduling.
• Route management.
• Assist drivers with customers trips, safety and on-time performance.

• Promote company products, services, and pricing.
• Keep records of calls placed and received, and conversation made.
• Check to ensure that appropriate changes were made when resolving customers’ problems.
• Make sure everyone gets the help that they need as soon as possible.

• Oversee 15+ drivers daily throughout the DC, Maryland, Virginia region.
• Build and optimize routes daily for drivers, making sure that everyone comes back relatively around the same time.
• Monitor and direct drivers as needed to ensure correct delivery and avoiding late deliveries.
• Communicate issues between customer service and drivers to ensure customer quality and satisfaction.

• Schedule or dispatch aggregate turcks to appropriate locations, according to customer requests, specifications, or needs, using radios & telephones.
• Confer with customers to address questions, problems, or requests for service or equipment.
• Ensure timely and efficient movement of aggregate haulers, according to customer orders and schedules.
• Billing customers and paying haulers on a weekly basis with data entry.

• Manage to dispatch 20-30 drivers northbound and southbound all around the Midwest
•  53’ dry equipment
• Move produce northbound and hauled meat southbound 
• Receive calls and record significant information

• Attend to inquiries from taxi drivers
• Manage, allocate and prioritize taxi bookings to ensure all jobs are dispatched in a timely manner
• Assist drivers that are in a safety situation
• Keep accurate records of all driver or customer safety incidents
• Monitor call queues and assist in answering incoming calls
• Assist in training, coaching & mentoring other employees
• Obtain and confirm the necessary information from the customer regarding their booking, record all data accurately and dispatch the job to the fleet

• Dispatch Animal Control Officers to various locations through out the county. 
• Help Assist citizens of the county with county laws and procedures.
• Recruit, interview, and sign up volunteers. 
• Implement and evaluate volunteer, 
• Provide volunteers with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Train or instruct volunteers in job duties or company policies or arrange for training to be provided.

• Taking 911 dispatch calls and determining the agency to send
• LEADS data entries of stolen and missing persons
• multi tasking and able to act quickly in bad situations
• Record and maintain files or records of customer requests, work or services performed, charges, expenses

• Professional incoming/outgoing calls to customers 
• Answering multi phone calls 
• Scheduling pick ups/drop offs
• Monitoring drivers daily log/errors

• Call Brokers and customers
• Settle accounts
• Kept records
• Paid drivers

• Worked with Dispatch Supervisor to help train a new team member, which in turn helped develop better skill sets for myself
• Worked with Accounts Receivable to coordinate accounting objectives with Dispatch, as well as to help identify students on No-Fly status quickly and efficiently
• Recommended by Dispatch Supervisor Shaun Pyke, who is now taking over Records, to be the new Dispatch Supervisor
• Received an Outstanding Contribution Award in recognition of initiative and a work ethic that emulates the highest company core values and teamwork by Jake Sibert and Mark Taylor

• Ensure timely and efficient movement of service vehicles, according to supply orders.
• Determine types or amounts of vehicles, materials, or personnel required, according to work orders or specifications.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or materials. 
• Dispatch appropriate units to correct locations 

• Schedule or dispatch workers, work crews
• Prepare daily work and run schedules. to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Run productivity reports and send to management. 
• Build and reinforce customer relations to gain new business and maintain a good rapport.

• Communicate with load brokers, navigate load boards and directly work with suppliers to secure contracts for transportation of freight.
• Secure multiple LTL (less than full load) contracts to build full trailer loads.
• Determine efficient routing for pick-up/delivery of freight for each driver.     
• Work alongside others in the office with the unifying effort to assure courier success and company standards.

• Use computers for various applications, such as database hermanagement or word processing.
• Recap daily events via electronic filing system at the end of shift for station management to address any areas of concern, suggestions and comments for the future, and miscellaneous items.
• Assist management with office work shift scheduling.
• Frequently work double shifts to cover for peers on vacation or out sick.

• Monitored multiple Alarm Systems
• Monitored CCTV systems
• Answered telephone calls throughout shift
• Dispatched officers to unlocks, lock ups, assistance requests and emergencies
• Patrolled and controlled access to a 319 acre campus
• Assisted visitors, employees and residents
• Unlocking and locking of up too 50 buildings

• Listen to customer requests, referring to alphabetical or geographical directories.
• Account for all drivers’ time management, safety, and work load for a large group of couriers covering the Northern California area.
• Supervise couriers for entire shift to make sure they are able to complete all of their work efficiently and safely. 
• Aid and train new employees (dispatchers and couriers).

• Delivered JP5 to aircraft located at the Key West Naval Air Station via semi tanker. Working with two PC systems, a base station radio system and two phone lines; I was asked by my manager to learn the new tasks of:
• Dispatch workers, equipment, or vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios and or telephones.
• Monitor personnel or equipment locations and utilization to coordinate service and deliveries as needed.
• Preform the days end close-out of the current inventory, and perform the accounting from the day before to make sure that the closing of that day was done accurately. 
• Determine types or amounts of equipment, vehicles, fuel, or personnel required, according to orders or specifications.
• Hazardous waste operations Emergency Response, Fire Response Trained. 
• The Job required CDL Class A with Hazmat, and Government DOD issued security clearance.

• Act as a liaison between the company and consumers.
• Confirm, cancel, schedule and reschedule appointments.
• Assist technicians with route updates Via Cablevision Data systems.
• Manage calls within a high volume call center.
• Use Google Documents Spreadsheets as a record keep for Pre-calls conducted.
• Re-Assign jobs to technicians who are available to complete jobs in a timely manner, versus technicians who may run behind on their work.
• Run Home Health Checks for technicians to assure that the consumer’s equipment will provide the best service.

• Answered phones to dispatch drivers to tow a vehicle.
• Took payments to release vehicles.
• Ordered titles for vehicles that were left unclaimed.
• Dispatched drivers to police calls for wrecks.

• Tracked all shipments and provided status updates to clients while updating in system.
• Negotiated competitive rates from carriers and partners while maintaining service levels to properly handle business.
• Monitored and handled daily check calls with assigned Carriers, owner operators and partners to ensure they are in compliance with company policy.
• Resolved pending services issues with carriers and communicated resolution properly to clients.
• Provided accurate pick-up and delivery to enable high production out of each unit and ensure on-time delivery performance for customers.
• Monitor and communicate all service failures of assigned owner operators to the Director of Operators and Customer Service Team.
• Ensure all Owner Operators remain in DOT (Department of Transportation) Compliance.

• Routed and dispatched area teams of 10-15 technicians to service calls. 
• Processed and scheduled service calls to the field
• Processed account payments over the phone
• Processed account changes such as adding and removing products when requested by the customer
• Provided quality control for all accounts managed to ensure that there were no discrepancies with billing codes
• Identified and analyzed potential problem areas to effectively develop and execute the proper solution in a timely manner using my own discretion. 
• Managed high call volumes as well as emails to communicate with technicians regarding routes, scheduling, and tech whereabouts to ensure safety. 

• On-road management of couriers to guarantee employee safety, work load distribution, and facilitation of communication between couriers and customers.
• Interface with customers to address needs while troubleshooting any items of concern via email and phone communication. 
• Manage delivery truck breakdowns, uncovered work, injured or sick employees, and any other unforeseen issues that arise on a daily basis.
• Use Excel for organization of daily work line-up, sectors of areas serviced, and business contacts.
• Work closely with Federal Express station management to ensure things are running smoothly, any changes that need to be made are settled, and any accidents that have happened are resolved.
• Accounting work entailing time card management for employees in the office.
• Coordinate solutions between customers and couriers as problems occur.

• Answer phone calls from airlines about passengers who will need assistance to reach their destination at the airport.
• Dispatch Airserv employees to help assist passengers around the airport and to their boarding gate.
• Document any problems or complaints and format them into PDF files and send them through email to the manager.
• keep files and records on all calls Airserv receives with vital passenger information and specific details.
• Trained to use many computer softwares and have excellent communication skills.